The Meadows

Ladysmock Way, Norwich NR5 9BF
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9.8 50 Reviews
  • The Meadows, Norwich
The Meadows is a housing with care scheme at the Bowthorpe Care Village, home to 92 Saffron Housing apartments, which all have 24-hour access to care.

Each attractive, self-contained apartment is easy to manage and comprise of a kitchen and dining area, sitting room, bathroom and bedroom.

Some of the apartments have two bedrooms, and nine apartments are designed to provide extra support to people living with dementia.

You will also find an emergency call system, fire alarm system, TV and telephone sockets. The Meadows enjoys a lovely location to the west of Norwich, with easy access to local amenities and Norwich city centre.

Retirement Village: Yes

Tenures: Rent

Property Information: 92 Properties

  • Flats: 78 one bedroom flats , 14 two bedroom flats

On Site Care Staff 24/7: Yes

Care Provided By: NorseCare

Community Alarm / Careline Service: Yes

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Care Provided

Length of Stay

  • Permanent Care

Other Care Provided

  • Palliative / End of Life Care
  • Meals Prepared On-site
  • Meals can be delivered to residents own homes
  • Personal Care

Facilities

  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Restaurant (open to public)
  • Hairdressing
  • Hobby / Activities Room
  • Lounge
  • Shop
  • Treatment Room

Good to Know

Person in charge

  • Emma Smith (Manager)

Local Authority / Social Services

The Meadows Reviews (50)

9.8

The Meadows has a Review Score of 9.8 (9.766) out of 10, based on 20 reviews in the last 2 years.
Over all time The Meadows has 50 reviews.

Overall Experience
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Reviewer Connection to The Meadows
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Review from J W (Resident) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When I moved into The Meadows Dec 24 I was surprised by the greeting and the initial settling in was very good. The carers and staff were and still are very conciderate and helpful. I find the facilities in general very good.
Reply from Emma Smith, Acting Manager at The Meadows

Thank you for taking the time to share your experience. We are so pleased to hear that your move to The Meadows was met with a warm welcome and that you continue to feel supported by our dedicated carers and staff. It is wonderful to know that you are happy with the facilities and the care provided. Your kind words mean a great deal to our team, and we are delighted that you feel so well looked after.

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Review from Annie B (Resident) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is a great example of how a home should be run. Friendly caring staff and kind management. So happy to be here.
Reply from Emma Smith, Acting Manager at The Meadows

Thank you so much for taking the time to complete a review of the Meadows. We are all extremely happy to know you are enjoying your new home. Your kind words regarding the staff is such wonderful feedback, which will be shared with all the team. Thank you Annie, from all of your new Meadows family.

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Review from J F (Niece of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Over 6 years my Aunt was treated with great dignity and respect. In this last month before she died even more so much more than in the hospital and we are so grateful for everyone's care and attention. The only criticism we had was a leak which had appeared on her ceiling although stopped left an unsightly
large mark for about a year. But the care and staff were excellent.
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Review from Kathryn W (Daughter of Resident) published on 12 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum lived at The Meadows for the last, almost three years of her life, and was happy from day one. She loved interacting with the staff and the other residents and participated in as many activities as she could. She even started knitting again - although I think she probably enjoyed the natter too!
Every
member of staff and management that I encountered was caring, courteous, nothing seemed to be too much trouble.
In the last difficult two weeks of her life, Mum was cared for beautifully and consistently by The Meadows staff. She loved living here.
Reply from Cherry Peters, Registered Manager at The Meadows

Thank you so much for taking the time to complete a review for us. It was a pleasure for the whole team to know and care for your mum, and she will be missed by us all. Your kind words mean so much to us and we are grateful for your positive feedback. Thank you again.

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Review from A W (Brother of Resident) published on 23 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but the highest admiration and respect for all the staff, carers and admin who cared for my sister during her last days. Some of the carers exceeded the expected levels of support both before and during her short illness. Thank you to all concerned for your support during this difficult
time.
Reply from Emma Smith, Acting Manager at The Meadows

Thank you so much for taking the time to provide a review for The Meadows, this is greatly appreciated and will be shared with The Meadows team. It was an honour and privilege to support your sister who was loved and adored by all.

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Review from Peggy T (Resident) assisted by family/friend published on 19 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
You cannot find a better care facility than The Meadows. Everything is fantastic from the flats, the facilities and the staff. Everyone is respectful, kind, caring and go above and beyond to help. I feel so lucky to have found such a wonderful place to live.
Reply from Cherry Peters, Manager at The Meadows

Thank you so much for your kind words. The care team will be delighted with your review, it was a pleasure to support you and we wish you all the best. Thank you for taking the time to complete a review for us.

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Review from Kevin B (Resident) published on 24 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very impressed at the way the staff have been both polite and helpful. Although the building is a large building it is easy to move around without getting lost. There are plenty of books to read along with activities often in the bar and lounge. I struggle being in crowds but found it has
not been a problem as the staff have bought food to my room and collected crockery/cutlery later. The staff in the coffee shop have helped me in regards to my confusion in my food purchases.
Reply from Cherry Peters at The Meadows

Thank you for your kind words and for taking the time to write us a lovely review. We will ensure this is passed on to The Meadows team.

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Review from Jean B (Partner of Resident) published on 3 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner moved into The Meadoes in March 2023. The flat is lovely, spacious and very warm with lovely views. The facilities in The Meadows are outstanding both for residents and visitors. There is a restaurant, cafe and bar for activities and relaxation. An activity room, hairdressers, small shop
and library. This is a very good residence for people who want to live almost independently but with the care as required; yet also give the opportunity to mix with others if wished.
On the whole, the care was very good. My only criticism is that the care staff never really got to grips with the stoma care. No matter how many times we spoke about it, there were issues almost daily. Care from agency staff also fell short of the normal care standards. The staff who got to know my partner well gave excellent care and recognised his needs. He was very happy whilst he resided there.
I have marked the restaurant food down slightly as I think they didn’t pay attention to his diabetes health and think more offering of fresh vegetables and fruit ought to be offered. Most of it looked frozen or tinned.
For a non-private sector facility, I would really recommend The Meadows.
Reply from Cherry Peters, Manager at The Meadows

Thank you so much for taking the time to complete a review. It has been a pleasure to care for your loved one over the last year. We appreciate your feedback regarding the stoma care and the complexities associated with this. The Meadows strives to provide the best service possible and has explored this with the Learning and Development team to request additional training for stoma care. We will also forward your concerns regarding the restaurant to the catering team. Thank you for your kind words and feedback.

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Review from T E (Resident) published on 3 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good experience. Well up to what I need.
Reply from Cherry Peters at The Meadows

Thank you for your review. We are pleased to hear you are happy with the support provided to you at The Meadows.

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Review from Trev R (Brother of Resident) published on 30 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have found this place to be welcoming and friendly. Cannot fault anyone or anything. It's good to know that people are on hand if needed, long may it carry on. Keep up the good work. Many thanks.
Reply from Emma Smith, Acting Manager at The Meadows

Thank you for taking the time to complete a review of the Meadows. Receiving such wonderful feedback from the Meadows and all the team gives us all such a sense of pride and assurance. We will continue to strive to ensure all our tenants and families feel welcomed & respected, with an attentive touch to ensure needs are fully and holistically met.

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Review from J C (Resident) published on 15 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Meadows is an excellent place to live and I am very happy here. All the staff are very good, kind and helpful and help you in any way they can. There is always something going on to join in if we wish.
Reply from Emma Smith, Acting Manager at The Meadows

Thank you so much for taking the time to complete a review of The Meadows. We are thrilled to hear you are happy and settled living at The Meadows.

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Review from Eileen W (Resident) assisted by family/friend published on 2 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They are all very good.
Reply from Emma Smith, Acting Manager at The Meadows

Thank you for taking the time to complete a review of The Meadows, this is greatly appreciated. The team at The Meadows are so pleased to see that you are happy with the service we provide and we will continue to strive to ensure The Meadows remains an exceptional place to work and live.

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Review from R W (Daughter-in-law of Resident) published on 15 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since Mum has been here, we have been so much more at ease, her care and needs are always met and carers are always lovely and friendly. Highly recommend.
Reply from Emma Smith, Acting Manager at The Meadows

Thank you for taking the time to complete such a lovely review of The Meadows. The reviews are very validating and rewarding to all the team. We are immensely proud of the work we do and it gives us great satisfaction to know our tenants and family are happy with the care and service we provide at The Meadows.

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Review from Philip N (Son of Resident) published on 8 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team at The Meadows cared for my father and stepmother for 30 months. I cannot fault their kindness and attentiveness. Both were approaching end of life, both increasingly impacted by dementia, but their needs were met with unfailing consideration and patience. The facilities are outstanding - they
had a comfortable flat which we were able to make their own. I would strongly recommend The Meadows to anyone.
Reply from Emma Smith, Acting Manager at The Meadows

Thank you for taking the time to complete such a lovely review of The Meadows and the team, this is so gratefully appreciated.

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Review from Sharon B (Daughter of Resident) published on 21 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My review regards The Meadows, at Bowthorpe Care Village. My mother resided at The Meadows for just over a year in an Assisted Living flat, before passing away. What can I say, what a lovely caring place, all the staff are friendly, approachable, and caring. Nothing is too much trouble. We all want
the best for our parents when the time comes for care, we want to ensure they are treated with respect, dignity, and care and are safe at all times they deserve nothing less.
The Head Leader, is truly a lovely caring person, very approachable, and always listens to what you have to say, nothing is too much trouble.
Our family was happy, knowing that our mother was taken care of, by a wonderful team of carers, and we were happy in the knowledge, that our mother was safe.
I would give Bowthorpe Care Village, The Meadows more stars if I could.
On behalf of our family, I wish to convey, a big thank you to them all.
Reply from Emma Smith, Acting Manager at The Meadows

Thank you so much for taking the time to complete such a kind review of the Meadows. It was a privilege to be able to care and support Mum, who was adored by us all. From the whole team at the Meadows, we would like to wish you all the best.

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Review from R D (Resident) published on 20 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and I moved into The Meadows at the end of August 2023. The management and staff are extremely kind and helpful whilst still respecting one's independence. Saying this, we found it reassuring that help is always on hand 24 hours per day 7 days a week. Our flat is remarkably spacious and works
very well for us. Each flat has a balcony and the gardens are very pleasant. You also have the choice of cooking lunch for yourself or eating in the restaurant. Buses are within a few hundred yards and car parking is available.
Reply from Emma Smith, Acting Manager at The Meadows

Thank you so much for taking the time to complete a review of the Meadows. We are extremely grateful for this. The Meadows is delighted to know how much you are both enjoying your new home.

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Review from R W (Resident) published on 20 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very helpful, polite and considerate. Plenty of activities and facilities.
Reply from Emma Smith, Acting Manager at The Meadows

Thank you for taking the time to review The Meadows. We are delighted with your review. The Meadows continues to work tirelessly to ensure the service we provide remains to the highest of standards.

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Review from D A (Resident) published on 2 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My move to the Meadows was a reluctant one. I was finding it very hard to accept that I needed care at all, and certainly while only in my 50s. However from viewing to moving in and then to making it my home every single person I have encountered has gone above and beyond my highest expectations. I
have felt valued, listened to, cared for and above all else that my dignity comes first to everyone I encounter. This is an amazing place with incredibly special people.
Reply from Emma Smith, Acting Manager at The Meadows

Thank you for taking the time to complete a review of The Meadows, this is so gratefully appreciated. We continue to strive to ensure a person-centred approach is at the forefront of everything we do at The Meadows and providing that individual, specialised support is paramount.

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Review from S L (Daughter of Resident) published on 29 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so very pleased with the positive changes that have occurred with my mother even though she as only been at The Meadows for 3 weeks. For the previous six months, she hardly got out of bed and although carers visited daily her eating habits were bot good and all meals were eaten in bed. Since
arriving at The Meadows, she gets up each day for breakfast, eats lunch in the restaurant and is happier than we have seen her in a long time. Caring is excellent and her medication review has proved positive. Thank you.
Reply from Emma Smith, Acting Manager at The Meadows

We at the Meadows are overwhelmed with such a wonderful review. We are overjoyed at the positive impact The Meadows environment and service has had on the health and well-being of your loved one in such a short period of time, this is fantastic. This wonderful review will be shared with all the team.

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Review from J B (Daughter of Resident) published on 26 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both staff and carers have been found to be friendly, efficient and understanding. Extremely happy with my mom's safety. Lovely little department. I can rest easy knowing that she has the help and care she needs 24/7.
Reply from Emma Smith, Acting Manager at The Meadows

Thank you so much for taking the time to complete a review of The Meadows. It gives us such great satisfaction and fulfilment to know our tenants and family members are so happy with the service we provide.

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Current Review Score: 9.8 (9.766)

Overview of Review Score

The Review Score of 9.8 (9.766) out of 10 for The Meadows is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.766 for The Meadows is calculated as follows: ( (192 Excellents x 5) + (38 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 239 Ratings = 4.766
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for The Meadows is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.

Place Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

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Cherry Peters

Job Title: Manager

I started my career in social care at the age of 19 and have worked for NorseCare since 2013.


I began working at The Meadows when the scheme first opened as a Team Leader and since this time, my knowledge has grown and my passion for the scheme has been shown I am now proudly in the post as the Registered Manager.


I love my role and supporting our care staff to be able to provide the best service possible to all living at The Meadows, enabling independence and positive experiences.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Meadows to verify any information. View our terms and conditions. The Meadows has an Enhanced Service - more info.