The Meadows

My mother was a resident of Bowthorpe Care Village from the time that it opened until her death in February 2022. She had previously been in another care home, and I was concerned that she wouldn't settle in such a large establishment, but she did, and I spent a lot of happy times there with her in her flat and had meals with her and her friends in the restaurant. She was very well cared for by all the staff and was most happy that some were from Phillidelphia, who she knew very well.

Mum lived here just after it opened. The staff were very nice and pleasant to her, although Mum did prefer the older staff to the younger ones (just an age thing). For the last 23-weeks, Mum was on end of life care, and a 24/7 carer was put in by the hospital. The staff would come to visit Mum on a daily basis to help the 24/7 carer with personal care etc. We, as a family, couldn't be more happy with the service and care Mum received until her passing.

I visited my mother back in March for the first time. Extremely happy with the assistance she gets from the carers. Mum is in the assisted living area. Lovely place to visit Mum, especially on her balcony! Thank you for caring for my mum.

Wonderful carers and support team. We feel totally confident that our Mum is really well looked after and cared for, which is such a comfort for us.

Very comfortable, thanks to the care by staff. The food is good and the staff are very caring. This is very comfortable and we are well looked after.

Arrived in April 2021, very worn out and needing help and a kind word and help which I found quite quickly. They were very kind and I have not looked back - I am very happy. Things have been bad for the staff and carers but they are the same and have looked after us all. I am very happy here, it's nice to have their help. They do their best to keep our spirits up so I think The Meadows is great.

Good staff, day and night. It's good for me because there are staff to help. I am very happy here, I love it.

I had been given four months to live when I moved in here. I got asked when I die, do I want to die here or in hospital - that was six years ago! That is now good I have been looked after here and I hope to live here for six more years.

This time last year, I was thinking I was doing the right thing moving into the Meadows. A year later, minus 6 days, you bet I was! I couldn't have done better, lovely flat, lovely carers doing their best coping with the obstructions that covid causes. I'm so settled here, in my new home and can't thank the staff enough for caring for and looking after me. I've already recommended it here and a lady has just moved in. Another, her friend, is due to move in soon.

It is alright here, especially if you are on your own.

The care from day one has been excellent, all the staff are very good. I have not got one person who I would not like looking after my mum and several go above and beyond in their care, kindness and compassion for Mum. They know Mum by her first name, always have time for her and I know they are always busy and treat her with respect and dignity. The activities that Mum does are excellent but I feel more activities would be beneficial.

I like living here.

My Mother was so fortunate to spend her last years being cared for by caring and loving people. Thanks to all the Staff!

Both of my parents moved into The Meadows in May 2018. My mother requiring full-time care around the clock but allowing my dad to remain independent; with assistance on hand if required. Prior to the move, I was deeply concerned with both of my parents' future; concerning their overall health and well being. However, from the outset and with my parents slowly adjusting to their new homely surroundings, I can rest assured that both parents receive the assistance they richly deserve; ultimately a new lease of life to enjoy for my dad. From the outset, I was pleasantly surprised by the outstanding facilities provided. All staff are kind-hearted, considerate and effective in communication, very friendly to chat with and more importantly supportive to both of my parents; exemplary from the top of the management tree, through the Team Leaders and ultimately the care staff who are at the coal face; true unknown warriors who do not receive enough justified credit where it's due.

Person centred care is always evident when we visit. Staff are friendly, approachable and knowledgeable.

My daughter, who has a learning disability, recently moved into the new complex at Bowthorpe in Norwich. At the age of 28, this is the first time she has lived alone. All the staff at the Meadows have made this transition so much easier due to their kindness and dedication. It is a wonderful place and I have the peace of mind knowing that my daughter is safe and most of all, happy. A big thank you to all the staff!

The staff have made me feel very welcome in my new environment. Thank you to all the staff.