Southlands Retirement Apartments

From the word go I had the feeling that I was important and all was done to make me feel welcome. In a difficult situation, I got exceptional help. All the staff are friendly and helpful and I'm starting to feel at home here.

My second convalescence stay and I wouldn't go anywhere else. Perfect sized room with en suite facilities for post op rehab. TV, kettle, fridge, call bell to hand and answered in very timely manner. I had meals in my room which were of excellent quality of presentation with dishes removed appropriately. All carers on duty popped in at times to see if I was ok or needed anything. All very caring and considerate. Manager outstanding.

My mum's current catchphrase is, "I could not be in a better place." As her family, there is nothing more we could wish to hear.

My mother decided to buy an apartment here in May 2025, due to delays in selling her house, she didn't move in until late November. The Southlands team made the process very easy & didn't give us any hassle about the delays. They even allowed Mum to move her things in a week before completion so we could prepare her flat. Living here over the last few weeks, she seems very happy & comfortable & finds everyone very friendly & helpful & enjoys joining the activities & meeting new friends & neighbours. The family feel it has been very good for her.

I have been here only 1 month. In that time the staff have always been courteous, helpful, willing & friendly. The atmosphere in Southlands is warm & welcoming. The temperature everywhere in the building is warm and cosy, very conducive to rest & sleep. The other residents are pleasant and friendly. The furnishing & decor are of a very high standard. It is a pleasure to live at Southlands.

Many thanks to all the team.

Since my brother moved in everything is in place and anything that we required has been dealt with. All the staff are absolutely wonderful.

My mum has been made very welcome by both staff and fellow residents and for the first time in many months I feel she is safe and well cared for. Southlands has a busy programme of activities and it has been great to see my mum getting involved and keeping busy.

Southlands is not only a beautiful residence but the staff are very caring and friendly. The meals are kept in a beautiful state and my father is very happy here. He has lived here for nearly three years and loves it. The best decision I have ever made was to move my parents from another location (where they lived for 70 years) to Southlands to be closer to me and the grandchildren.

My Dad, after much deliberation, decided that it would be a good idea to do a trial stay at Southlands. He's a widower and has a few health and mobility issues and the house was becoming too big (and cold) for him. On coming home day, he was down in the dumps and quickly made the decision to make the permanent move. The apartment is so tastefully decorated and furnished and as warm as he chooses it to be without having to worry about expensive bills. There are always people around if he wants to socialise, he has 3 meals a day prepared for him and he feels safe and secure knowing that there is a team of care staff on site is a real plus point for my sister and me. Everyone there is so friendly and caring, so my sister feels so reassured. The manager cannot do enough for us and has made the whole process so stress-free. Such an asset to Westward Care - we'll never forget how she made one of the most stressful periods in our lives, so much easier for us.

A telephone/intercom would have been helpful. The staff were extremely courteous and polite. The lighting could have been improved. The standard of food was variable. Maintenance was good and repairs were dealt with properly.

I stayed in Southlands after hip surgery for three weeks! I was welcomed warmly by management staff and residents. During my stay, I was treated with dignity and respect, and I shall keep in touch with the friends I made there. I had a comfortable apartment overlooking the garden. I shall certainly consider using this facility again if the need arises.

My mum (87 years old) stayed at Southlands following a hip replacement operation. Although she was apprehensive about not going straight home, Southlands provided her with the help and support she needed after her hospital stay. Mum enjoyed her four weeks at Southlands and made some new friends. Think she will be back to visit.

We had to move out of our apartment so that people could instal wardrobes etc in our bedroom. They required the removal of the beds to another part of the apartment, which meant we could not live in it. Southlands made the guest suite available to us for a week, which was extremely accommodating; otherwise, we would have had to find temporary accommodation elsewhere.

I was redirected to Southlands as another home had Covid. After being a week at Southlands, they contracted Covid, therefore; I had little contact with other residents. At no point did I feel unsafe. It was handled well. I cannot stress enough how friendly and helpful every member of staff was from the managers to the cleaners. The apartments are outstanding in comfort and attractiveness. It was a good experience, and I would go there again should the need arise.

I moved here to be nearer to my son, wife and grandson. I am thrilled with the outcome. Being at Southlands allows me to be as independent as possible with help, care and food available if I need it. The staff really do care and are excellent. The residents have welcomed me warmly, and very quickly, I felt like one of this happy family. Situated on the edge of the park, close to the big clock and just a walk or bus ride to Street Lane are such a bonus.

Very impressed with the facility, and the guest suite is very wonderful.

Very lovely convalescence stay. Southlands looked after Mum very well.

Quality of care and friendliness cannot be faulted. They had an answer for every problem. Accommodation is tastefully and excellent. Nothing was too much trouble. The offer of a trial stay was most helpful. That my sister decided against moving in, in no way reflects on what Southlands has to offer.

Southlands has supported my mum through a very difficult move to live near me. Although Mum is still very able, we wanted her to move to her own retirement apartment that allows her to love her life but has all the support if and when needed. The staff are all amazing and are kind and caring. It feels like a small family. Thank you for looking after my mum.