Southlands Retirement Apartments

13 Wetherby Road, Roundhay, Leeds LS8 2JU
Review Us
9.9 42 Reviews
  • Southlands Retirement Apartments, Leeds
Southlands is located in a leafy suburb in North Leeds, just a short walk from the open spaces of Roundhay Park.

Southlands comprises of 28 purpose-built one and two bedroom luxury apartments. The self-contained apartments allow older people to lead an independent life, run their own home without the worries of maintaining it, and have the reassurance of round-the-clock support and care.

A generous day space provides the perfect communal area for residents who can also mingle over dinner in the elegant dining room or relax in the lounge and conservatories.

A highly skilled on-site chef provides a delicious daily menu, using fresh local produce and caters for specialised diets and personal tastes.

Southlands also offer a varied programme of social activities and residents can look forward to weekly visits from the hairdresser.

Retirement Village: No

Tenures: Ownership,Rent,Shared

Property Information: 28 Properties

  • Flats: 17 one bedroom flats , 11 two bedroom flats

On Site Care Staff 24/7: Yes

Care Provided By: Westward Care Ltd

Community Alarm / Careline Service: Yes

Other Care Provided: Support can be provided to connect with external health professionals eg. Doctor, District Nurse, Physiotherapist

Care Provided by Southlands Retirement Apartments

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Palliative / End of Life Care
  • Chiropody
  • Meals Prepared On-site
  • Meals can be delivered to residents own homes
  • Personal Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Hairdressing
  • Dining Room (residents only)
  • Guest Suite
  • Lounge
  • Cleaning
  • Housework
  • Laundry Service
  • Shopping
  • Satellite / Cable (available for each unit)
  • Broadband Internet (available for each unit)

Good to Know

Group/Owner

Person in Charge

  • Lisa Heaton (Apartments Manager)

Local Authority / Social Services

Visiting

  • All visitors are welcome to visit apartment owners as and when they please.


    All visitors will be asked to sign in and out.

Parking

  • Onsite parking available.

Southlands Retirement Apartments Reviews (42)

9.9

Southlands Retirement Apartments has a Review Score of 9.9 (9.915) out of 10, based on 7 reviews in the last 2 years.
Over all time Southlands Retirement Apartments has 42 reviews.

Overall Experience
  • 35
  • 7
  • 0
  • 0
  • 0
Date Published
  • 42
  • 3
  • 5
  • 7
  • 35
Reviewer Connection to Southlands Retirement Apartments
  • 12
  • 10
  • 9
  • 5
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 42, showing 41-42
Review from P C (Son of Resident) published on 29 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother, aged 100+, went to stay in Southlands for 10 nights whilst her bathroom was replaced in her independent living flat. We didn't realise that respite care was available until we popped in. Despite our lack of appointment, we were welcomed and shown the accommodation. When my mother was having
a good day we took her again unannounced. Our experience was exactly the same. Great lengths were gone to welcome, integrate and to allow my mother her independence. Help was always on hand when needed. All of the staff introduced themselves to her and popped their heads in to make sure that she was well and happy. We can not praise Southlands enough. It was perfect for my mother's needs.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julie S (Daughter of Resident) published on 26 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall Southlands is a very good facility offering a high standard of care support to its residents. My father has lived there for over year now and any problems we have raised have quickly been resolved. They offer a varied daily menu to choose from, the food is usually very good. The apartments are
cleaned weekly and there is a high standard of housekeeping throughout. To the outside there are wonderfully maintained gardens with an array of flowers, plants and shrubs.


One needs a good level of income in order to live there and sufficient capital to buy an apartment. As with all care facilities, there is a significant cost.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.915)

Overview of Review Score

The Review Score of 9.9 (9.915) out of 10 for Southlands Retirement Apartments is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.915 for Southlands Retirement Apartments is calculated as follows: ( (76 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 82 Ratings = 4.915
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for Southlands Retirement Apartments is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.

Place Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

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Meet the Team (4)

Lisa

Lisa Heaton

Job Title: Apartments Manager Joined: 2002

Lisa has worked with Westward Care for over 20 years and loves her role in supporting people in later life.


Lisa is a Registered Manager for Southlands Retirement Apartments.

Catherine

Catherine Reuben

Job Title: Sales and Business Development Manager Joined: 2024

Catherine joined Westward Care in July 2023.


She is responsible for managing Apartment Enquiries and sales across Headingley Hall and Southlands and developing business relationships with community groups and business partners.

Catherine has worked within the corporate sales sector for over 35 years which included working in a professional sports club, recruitment, and a premium luxury perfume brand.


She prides herself on building relationships with people and putting the customer first.


Having worked throughout the Covid pandemic in the care sector as a carer Catherine soon realised that it was a sector she wanted to work full time in.


With her love of sales and customer service she is delighted to ahve found a job that ticks both her passion for care alongside sales and business development.

Catherine loves being able to work with people and their families in finding their forever 'rightsize' home in later life and helping to make that process as smooth and stress free as possible.

Sharon

Sharon Earnshaw

Job Title: General Manager and Operations Manager Joined: 2003

Sharon joined the care team at Headingley Hall in June 2003 as Deputy Manager and was promoted to Care Manager, taking on full responsibility for the care delivered to the residents in June 2011. She became the home’s General Manager in October 2012 and now is also the Operations Manager for Westward Care more widely.


Sharon has worked in care homes since leaving school at 17. She started as a Care Assistant and rose through the ranks to Senior Care Assistant and Residential Co-ordinator before leaving her first care home to join Headingley Hall. Sharon believes that good communication skills and developing excellent relationships with residents and their families are key to providing outstanding care and support to everyone.

Crystal

Crystal Chan

Job Title: Administrator Joined: 2023

Crystal uses her administrative skills to support the team.

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