Southlands Retirement Apartments

13 Wetherby Road, Roundhay, Leeds LS8 2JU
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9.7 39 Reviews
  • Southlands Retirement Apartments, Leeds
Southlands is located in a leafy suburb in North Leeds, just a short walk from the open spaces of Roundhay Park.

Southlands comprises of 28 purpose-built one and two bedroom luxury apartments. The self-contained apartments allow older people to lead an independent life, run their own home without the worries of maintaining it, and have the reassurance of round-the-clock support and care.

A generous day space provides the perfect communal area for residents who can also mingle over dinner in the elegant dining room or relax in the lounge and conservatories.

A highly skilled on-site chef provides a delicious daily menu, using fresh local produce and caters for specialised diets and personal tastes.

Southlands also offer a varied programme of social activities and residents can look forward to weekly visits from the hairdresser.

Retirement Village: No

Tenures: Ownership,Rent,Shared

Property Information: 28 Properties

  • Flats: 17 one bedroom flats , 11 two bedroom flats

On Site Care Staff 24/7: Yes

Care Provided By: Westward Care Ltd

Community Alarm / Careline Service: Yes

Other Care Provided: Support can be provided to connect with external health professionals eg. Doctor, District Nurse, Physiotherapist

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Care Provided

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Palliative / End of Life Care
  • Chiropody
  • Meals Prepared On-site
  • Meals can be delivered to residents own homes
  • Personal Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Hairdressing
  • Dining Room (residents only)
  • Guest Suite
  • Lounge
  • Cleaning
  • Housework
  • Laundry Service
  • Shopping
  • Satellite / Cable (available for each unit)
  • Broadband Internet (available for each unit)

Good to Know

Person in charge

  • Lisa Heaton (Apartments Manager)

Local Authority / Social Services

Visiting

  • All visitors are welcome to visit apartment owners as and when they please.


    All visitors will be asked to sign in and out.

Parking

  • Onsite parking available.

Southlands Retirement Apartments Reviews (39)

9.7

Southlands Retirement Apartments has a Review Score of 9.7 (9.736) out of 10, based on 6 reviews in the last 2 years.
Over all time Southlands Retirement Apartments has 39 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Southlands Retirement Apartments
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Total of 39, showing 21-39
Review from S R (Daughter of Resident) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is well looked after. Laundry is exceptionally good. Her apartment is regularly cleaned. The menu needs a bit more variety, and timings for tea could be a little later. The activities could be more varied, but some of this may be Covid related. It's back to its happy environment and things have
settled into a satisfactory routine. Overall, Mum is satisfied with Southlands.
Reply from May Harkins, Client Services Manager at Southlands Retirement Apartments

I am glad your mum is happy here. It has been quite a challenging year, and you are correct in assuming that the current restrictions in place have meant that no entertainers were allowed inside the building. Starting from next week, we will be welcoming back our core entertainers into Southlands again; under strict guidelines. I believe that this change, along with the new guidance that up to 5 visitors can meet together in your mum's apartment, will have a very positive effect on everyone's mental well-being.

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Review from John D (Son of Resident) published on 1 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The warm welcome my parents received on arrival in December 2017 has continued with staff unfailingly cheerful and courteous, despite the many challenges presented by Covid.
Monthly tests have become the norm, all residents have now received their second vaccination and activities, though necessarily
restricted, have continued at a slightly lower level.
I will always be grateful to all the staff at Southlands for the way they looked after my mother, who finally succumbed to Parkinson’s, after battling it for 26-years.
May I also mention the head office staff who are, in my opinion, an exceptional group of people who, like the staff 'on the ground’ at Southlands, really do care about the welfare of their residents.
My father, now aged 91, continues to thrive at Southlands.
I think it is very hard to put into words, just what a huge relief it is to know that I can go about my daily life, 100% confident that he is in such good hands, his health and security prioritised.
Reply from May Harkins, Client Services Manager at Southlands Retirement Apartments

How kind of you to let us know how happy you are that your dad is, and your mum was, safe in our hands. Your dad is a very generous person, and we often benefit from his DIY skills! He lives an independent life, and it is so encouraging to see him thrive here at Southlands.

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Review from L B (Relative of Resident) published on 26 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Southlands is an exceptional place. Our mum has been here three years, and despite turning 90, has flourished in their care. Compassionate and patient. Our mum is always immaculate, the food is of an amazing standard, and the facilities are wonderful. It's like a five-star hotel with carers. Highly
recommend it.
Reply from May Harkins, Client Services Co-ordinator at Southlands Retirement Apartments

It has been our pleasure to have your lovely mum stay with us, and we appreciate how supportive you have been to both us and to her.
We care very much for everyone who is part of our Southlands' family, and I am so glad that you feel your mum is taken care of with compassion and dignity.

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Review from Anne L (Daughter of Resident) published on 24 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Living at Southlands apartments has completely changed my mother's quality of life. The care and compassion she receives from all the staff there is wonderful, and she now enjoys life there. I don't think she would be able to move anymore.
Reply from May Harkins, Client Services Co-ordinator at Southlands Retirement Apartments

I am so pleased that you feel your mum is cared for with a big dose of TLC (tender loving care) here at Southlands. Working at Southlands is a privilege, and it gives us so much pleasure to be part of our residents' lives.

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Review from Simon H (Son of Resident) published on 24 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved to Southlands from our family home in Cornwall, for a brief period of respite care, some two years ago.
We were so impressed with the care and facilities that Mum decided she would like to move there permanently. We were delighted to be able to purchase a lovely apartment and have never
looked back.
Southlands manages to keep the desire for personal independence perfectly balanced with the provision of care, group activities and excellent food!
Other facilities deserve a mention too! We have enjoyed a family gathering in the Bowman room, with excellent catering from the Southlands team and my brother has stayed in the guest room while visiting from overseas. Visitors have also enjoyed staying for lunch with Mum and the superbly kept gardens are a pleasure to see.
The last twelve months have been difficult for all of us. Southlands met the challenges of COVID head-on with clear advice to visitors and residents which have kept everyone safe.
Reply from May Harkins, Client Services Co-ordinator at Southlands Retirement Apartments

We are so pleased that your mum's time here has been such a positive experience; both for her and all the family.
We are very grateful for your continued support regarding the Covid guidance. The safety and well being of our residents and staff are of the utmost importance to us, and we are very happy that we have had no cases of Covid in Southlands. Hopefully, your wife will soon be able to come in and have a meal with your mum as I know how much she enjoyed this quality time with her.

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Review from S S (Daughter of Resident) published on 19 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents have lived in Southlands for 6 years. The care team are excellent, caring and professional. They and all the staff, whether admin, housekeeping or chefs have looked after the residents superbly over this last very traumatic year. The restrictions have been difficult for both residents and
families, but they have been Covid-free. At least, life inside carried on with activities etc, so even though we couldn't go in, they were so well looked after, and we were reassured.
Reply from May Harkins, Client Services Co-ordinator at Southlands Retirement Apartments

Thank you for your kind comments. It has, as you say, been a challenging year. We have worked very hard to keep everyone safe and maintain, as much as we can, a sense of normality within Southlands. Hopefully, it won't be too long until we can all be together again.

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Review from P R (Resident) published on 5 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just over a year ago we visited Southlands by chance. We were warmly welcomed and shown around several apartments. On seeing one, my reaction was "I could live here", and by the end of that week, we made the decision to buy. We moved in at the end of July 2019 and are certain it was the right decision.
Staff are wonderful, unfailingly cheerful, helpful and supportive. We have our independence but also the reassurance of support if needed. We enjoy the meals in the dining room when it suits us and enjoy the activities we can share with other residents.
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Review from Annette B (Resident) published on 16 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Just after my husband died in April 2018, I was diagnosed with vasculitis which took away the use of my hands and feet, a horrible situation. To cut a long story short, my daughter contacted Southlands, so I have been here one year. It has taken a bit of time, but I have progressed such a lot with the
help I have received here and I have a good rapport with the managerial staff and any problem is no sooner said than done.
Reply from May Harkins, Client Services Co-ordinator at Southlands Retirement Apartments

So nice to hear that you feel well cared for here and that any requests are dealt with promptly. We love having you here as part of our Southlands' family. It is our privilege and delight to help you lead a fulfilling and independent life.

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Review from Gillian W (Sister-in-law of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been in this lovely flat for 4 nights bed and breakfast. Everything has been perfect. Beautifully furnished.
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Review from M M (Resident) published on 13 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On the 4th Movember 2019, I became the proud owner of my new apartment and I am looking forward very much to moving in permanently on 20th December during this period I have been daily at the apartment and have received such kindness, warmth and assistance form all the team and friendship and welcomed
from the residents who are happy and contented. I have been given so much help and advice from the entire team from head office through to all the team here.
I cannot praise them highly enough. At 88 years of age, it is all great appreciated by me and my family and I look forward to a happy and contented life here.
Reply from Vincent Hart, Operations Director at Southlands Retirement Apartments

Thank you for your kind words. I am sure you will be very happy as a new member of the Southlands family!

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Review from D H (Son of Resident) published on 26 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited Southlands in November 2019. I stayed as a guest visiting my mother. What a wonderful place! My mum is very happy and I can see why. Well done Westward Care.
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Review from N M (Son of Resident) published on 29 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother required more help than could be provided at her "assisted living " flat. Southlands has provided a secure and comfortable environment which gives the family peace of mind. My mother eats well in the restaurant whilst enjoying the company of other residents. The staff genuinely care, the food
is good and the facilities are comfortable and welcoming.
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Review from J W (Respite Resident) published on 29 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the care excellent. I felt welcome and the staff both nurses and general staff are friendly, helpful and professional.
The food was a little "hit and miss" but apart from tea was adequate. A little more fruit and a lot less cake would have been welcomed but I was unable to get out to the shops
so I missed being able to "top-up" otherwise I was very happy.
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Review from Susan N (Daughter of Resident) published on 13 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
This to me is the perfect set up - Dad has his own one-bed apartment, can sign up to whatever level of care he needs routinely but with access to a high level of 24/7 care as required. We did look at equally plush care homes but realised that residents tended to remain in their rooms so entertain their
visitors in their bedroom. Dad has a sitting room to entertain in.
The staff have been very accommodating and supportive.
Southlands is close to Oakwood shops and Roundhay Park.
Southlands has links with a local GP practice and the practice nurse routinely visits weekly. There is a link with a pharmacy that delivers promptly.
Southlands can provide a very similar level of care to a care home but you only pay for the care you actually use and you own the flat, which is significantly bigger than a care home room.
Southlands has at least two staff on overnight, whereas other warden supported setups tended to have just one person on duty overnight.
I have complete peace of mind.
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Review from D D (Resident) published on 21 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A comfortable and well-appointed home with friendly and obliging staff and friendly residents. Plenty of group activities and occasional outings. All of which one can join or ignore according to taste.
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Review from Rod B (Son of Resident) published on 9 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and surroundings are excellent. The nursing and support staff are always extremely kind and considerate and couldn't do more to assist residents and their families. People often comment Southlands Retirement Apartments is more like a luxury hotel.
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Review from Gina K (Daughter of Resident) published on 12 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As mum has only recently arrived at Southlands, our experience is limited to a week of staying here. However, apart from a minor accident which could have been prevented, the response and care has been very good.
The peace of mind knowing she has assisted care as required is good value for money.
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Review from P C (Son of Resident) published on 29 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother, aged 100+, went to stay in Southlands for 10 nights whilst her bathroom was replaced in her independent living flat. We didn't realise that respite care was available until we popped in. Despite our lack of appointment, we were welcomed and shown the accommodation. When my mother was having
a good day we took her again unannounced. Our experience was exactly the same. Great lengths were gone to welcome, integrate and to allow my mother her independence. Help was always on hand when needed. All of the staff introduced themselves to her and popped their heads in to make sure that she was well and happy. We can not praise Southlands enough. It was perfect for my mother's needs.
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Review from Julie S (Daughter of Resident) published on 26 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall Southlands is a very good facility offering a high standard of care support to its residents. My father has lived there for over year now and any problems we have raised have quickly been resolved. They offer a varied daily menu to choose from, the food is usually very good. The apartments are
cleaned weekly and there is a high standard of housekeeping throughout. To the outside there are wonderfully maintained gardens with an array of flowers, plants and shrubs.


One needs a good level of income in order to live there and sufficient capital to buy an apartment. As with all care facilities, there is a significant cost.

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Current Review Score: 9.7 (9.736)

Overview of Review Score

The Review Score of 9.7 (9.736) out of 10 for Southlands Retirement Apartments is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.736 for Southlands Retirement Apartments is calculated as follows: ( (58 Excellents x 5) + (9 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 72 Ratings = 4.736
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for Southlands Retirement Apartments is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.

Place Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (4)

Lisa

Lisa Heaton

Job Title: Apartments Manager Joined: 2002

Lisa has worked with Westward Care for over 20 years and loves her role in supporting people in later life.


Lisa is a Registered Manager for Southlands Retirement Apartments.

Catherine

Catherine Reuben

Job Title: Sales and Business Development Manager Joined: 2024

Catherine joined Westward Care in July 2023.


She is responsible for managing Apartment Enquiries and sales across Headingley Hall and Southlands and developing business relationships with community groups and business partners.

Catherine has worked within the corporate sales sector for over 35 years which included working in a professional sports club, recruitment, and a premium luxury perfume brand.


She prides herself on building relationships with people and putting the customer first.


Having worked throughout the Covid pandemic in the care sector as a carer Catherine soon realised that it was a sector she wanted to work full time in.


With her love of sales and customer service she is delighted to ahve found a job that ticks both her passion for care alongside sales and business development.

Catherine loves being able to work with people and their families in finding their forever 'rightsize' home in later life and helping to make that process as smooth and stress free as possible.

Sharon

Sharon Earnshaw

Job Title: General Manager and Operations Manager Joined: 2003

Sharon joined the care team at Headingley Hall in June 2003 as Deputy Manager and was promoted to Care Manager, taking on full responsibility for the care delivered to the residents in June 2011. She became the home’s General Manager in October 2012 and now is also the Operations Manager for Westward Care more widely.


Sharon has worked in care homes since leaving school at 17. She started as a Care Assistant and rose through the ranks to Senior Care Assistant and Residential Co-ordinator before leaving her first care home to join Headingley Hall. Sharon believes that good communication skills and developing excellent relationships with residents and their families are key to providing outstanding care and support to everyone.

Crystal

Crystal Chan

Job Title: Administrator Joined: 2023

Crystal uses her administrative skills to support the team.

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