Heaton House is a CQC Outstanding (November 2019) rated small dementia care home located in West Worthing. The home offers high-quality specialist residential care for older people with dementia/Alzheimer's or similar, in a relaxed, safe and homely environment.
It is unable to provide care for older people with aggressive behaviours.
The home offers single and double rooms (for husbands and wives to share), all with en-suite facilities, along with two spacious...
Heaton House is a CQC Outstanding (November 2019) rated small dementia care home located in West Worthing. The home offers high-quality specialist residential care for older people with dementia/Alzheimer's or similar, in a relaxed, safe and homely environment.
It is unable to provide care for older people with aggressive behaviours.
The home offers single and double rooms (for husbands and wives to share), all with en-suite facilities, along with two spacious lounge areas, a pleasant dining room and an enclosed mature garden with an array of garden furniture to enjoy those summer days.
All meals are freshly prepared on a daily basis and there is a four-week menu to choose from. Special diets can be catered for. Suggestions to enhance menus are always welcome.
Birthdays and Anniversaries are celebrated - any excuse for a 'party and cake'.
A wide range of activities are available on a regular basis including crafts, quizzes, entertainers, flower arranging, gentle exercises, reminiscence therapies and days out - to name but a few. They also have a beach hut at Goring - close to Sea Lane Cafe for Relatives and Residents to use.
They have close links with their local church - offering Holy Communion in the Home and the local children's nursery who visit regularly and interact with Residents. Pets are welcome to visit and they do have a visiting Pat A Dog.
The dedicated staff are given regular training to ensure quality care and support are given 24 hours a day, 365 days a year. Many staff have achieved Diplomas in Care.
Please look at their CQC report for further inspection information about their Outstanding rating.
Contact Heaton House to confirm what's included and get a personalised quote:
All Residents pay the same weekly fee at Heaton House.
We are unable to take Social Services Funded Clients at Heaton House.
The price(s) shown are provided by the care home. Contact Heaton House for full pricing details and T&Cs.
Heaton House has a Review Score of 9.8 (9.832) out of 10, based on 16 reviews in the last 2 years.
Over all time Heaton House has 36 reviews.
The staff at Heaton House - carers and managers - put the residents' needs first. They are very alert to the ever changing needs of the residents and the alternating challenges faced by people with dementia. Staff treat residents with the greatest respect, speak with them calmly and show...
The staff at Heaton House - carers and managers - put the residents' needs first. They are very alert to the ever changing needs of the residents and the alternating challenges faced by people with dementia. Staff treat residents with the greatest respect, speak with them calmly and show outstanding levels of patience. They instantly make visiting relatives and friends welcome and supported. The home keeps us up to date with important issues. Heaton House organises a great mix of activities, including visits from a children's nursery.
Thank you so much AO, for such positive feedback on our service. We pride ourselves in providing person led support and care for the people who use our service whilst providing stimulating activities throughout the day for all to enjoy. Mum loves to see the children and thoroughly enjoyed our...
Thank you so much AO, for such positive feedback on our service. We pride ourselves in providing person led support and care for the people who use our service whilst providing stimulating activities throughout the day for all to enjoy. Mum loves to see the children and thoroughly enjoyed our visits to the nursery for events this summer such as the petting farm on 2 occasions - we nearly came home with a rabbit as mum didn't want to let her go.We greatly appreciate all your support at Heaton House as always.
When my mum needs help, the staff are always available and so gentle...
My mum feels safe and enjoys the activities, food and staff chats.
your visits and participation in our events at Heaton House.
Our Mum's care has been exemplary from day one at Heaton House and continues under new management, who have gone above and beyond to make the transition seamless for staff, residents and their families. My son, Sam and his dog, Tilda (Granny's regular visitors) are always made welcome and know that...
Our Mum's care has been exemplary from day one at Heaton House and continues under new management, who have gone above and beyond to make the transition seamless for staff, residents and their families. My son, Sam and his dog, Tilda (Granny's regular visitors) are always made welcome and know that she is in a happy place.
Thank you so much for your lovely review. It is a pleasure to support and care for your mum. We look forward to all your visits and the support you give Heaton House,
Staff are always very friendly, welcoming and communicative. There is a great variety of activities throughout the week which my family member enjoys. Staff have taken time to get to know my family member, and how best to support her. Staff take my family member out to the local shops and nursery...
Staff are always very friendly, welcoming and communicative. There is a great variety of activities throughout the week which my family member enjoys. Staff have taken time to get to know my family member, and how best to support her. Staff take my family member out to the local shops and nursery on a regular basis which she thoroughly enjoys.
We continue to strive on a daily basis to achieve the highest standards for our lovely residents.
The staff have worked very hard to settle my sister into the home and surroundings. The activities are very varied and my sister enjoys them and on occasions staff take her out for a walk and shopping. She enjoys the freedom of the garden and likes to spend time out there. My sister can become...
The staff have worked very hard to settle my sister into the home and surroundings. The activities are very varied and my sister enjoys them and on occasions staff take her out for a walk and shopping. She enjoys the freedom of the garden and likes to spend time out there. My sister can become anxious on occasions and staff are very good at calming her down. The staff are supportive of both resident and of family members. Staff members will often spend one to one time with my sister.
It is a pleasure to support your sister at Heaton House, who keeps us 'on our toes' and we look forward to your visits each week.
My mother has been resident at Heaton House for four and a half years, and I have never had cause for concern over her care. This year the home underwent a change of ownership, and the transition has been dealt with excellently. I am confident that Mum will carry on being expertly cared for. The...
My mother has been resident at Heaton House for four and a half years, and I have never had cause for concern over her care. This year the home underwent a change of ownership, and the transition has been dealt with excellently. I am confident that Mum will carry on being expertly cared for. The staff are always welcoming when we visit, and it is clear that they all care for Mum as you would a member of the family. She could not be in better hands for this last stage of her life.
We are under new ownership but the transition period has been handled very well and there has been no impact on the lives of the people who use our service. We strive to continue every day to provide the highest standards...
Thank you so much for your positive review. It is pleasure to care for Mum.We are under new ownership but the transition period has been handled very well and there has been no impact on the lives of the people who use our service. We strive to continue every day to provide the highest standards of support and care in a person led way, recognising that everyone is an individual with differing needs and levels of support.
Mum has just celebrated her 85th birthday although bedbound with dignity & care surrounded by her familiar carers, myself, daughter & son in law. They made her a beautiful pink cake which will be pureed for her as she can no longer swallow well. Mum's skin is deteriorating but every plan is put in...
Mum has just celebrated her 85th birthday although bedbound with dignity & care surrounded by her familiar carers, myself, daughter & son in law. They made her a beautiful pink cake which will be pureed for her as she can no longer swallow well. Mum's skin is deteriorating but every plan is put in place to avoid any discomfort and medical treatments are administered without delay. I have so much trust & respect for the care home staff who work tirelessly to make sure mum is loved & comfortable.
and especially your mother who has such high dependency needs.
My mum has been resident at HH for 10 months and was initially very resistant to leaving her own home. We chose Heaton House because it was cosy and homely rather than the modern purpose built setting that we had previously placed Mum into for respite whilst we had a holiday. The main thing that...
My mum has been resident at HH for 10 months and was initially very resistant to leaving her own home. We chose Heaton House because it was cosy and homely rather than the modern purpose built setting that we had previously placed Mum into for respite whilst we had a holiday. The main thing that stands out about this home is the absolutely wonderful carers and staff who know the residents inside out and tailor their approaches to their individual needs. They couldn't be kinder and treat everyone with so much dignity and patience . They make the whole family feel so welcome on our regular visits to Mum and tea/biscuits and cake are always offered on arrival. The Manager is very approachable and guides you through what can be a difficult process when making the transition from your loved one's independence at home to a care home setting. Your loved ones really are in safe hands in this home!
Thank you EB for your positive feedback on our service. We are always interested in feedback from families of people who use our service so we can strive to improve - I look forward to discussing further with EB on how we could achieve a 5th Star for the facilities and activities we provide.
My opinions are based on visits at the weekend on weekend on monthly visits to my mum. The staff are kind, caring and residents and visitors are treated with the utmost respect. As a visitor, I am made to feel most welcome and often taken aside for little updates on my mother's general...
As someone that lives a distance away from my mum, I really appreciate the email updates about her and the updates on her activities that show how well she is being stimulated during the week.
I know that mum cherishes your visits and as you live so far away, we feel it is important to keep you up to date on how mum is, first hand. I am pleased that you feel we are achieving this.
Mum was adamant she didn't want to go into a home - "it would finish her off." Two years on, she is happy and comfortable. The staff are skilled with dealing with the eccentricities of dementia and exhibit great patience; going the extra mile to entice Mum to eat and drink. Instead of sitting on...
Mum was adamant she didn't want to go into a home - "it would finish her off." Two years on, she is happy and comfortable. The staff are skilled with dealing with the eccentricities of dementia and exhibit great patience; going the extra mile to entice Mum to eat and drink. Instead of sitting on her own all day, Mum is now keen to occupy 'her' chair in the lounge with the other residents. I am able to go home knowing she is in safe and caring hands.
Thank you for your review FW we would love the opportunity when you next visit to review some of your star ratings to identify ways of improving our service
My mother has resided at Heaton House for nearly four years, and the management and staff have supported her brilliantly throughout this time. The beauty of this home is that it is not too big and the staff employed know mum's needs so well. Mum feels safe and secure at Heaton House. She enjoys all...
My mother has resided at Heaton House for nearly four years, and the management and staff have supported her brilliantly throughout this time. The beauty of this home is that it is not too big and the staff employed know mum's needs so well. Mum feels safe and secure at Heaton House. She enjoys all the activities supplied. Her ensuite room is very comfortable, and the meals provided are always tasty and to a high standard. Would definitely recommend to others. Thank you HH.
Thank you so much Maria for such a lovely review. It has always been a pleasure to support and care for your lovely 'mum' and such reviews give a tremendous boost to our outstanding team, who work so hard to ensure that the people who use our service receive the highest standards of support and...
Thank you so much Maria for such a lovely review. It has always been a pleasure to support and care for your lovely 'mum' and such reviews give a tremendous boost to our outstanding team, who work so hard to ensure that the people who use our service receive the highest standards of support and care possible, to lead as fulfilling a life as possible.I would like to thank you too, for the wonderful support you give to Heaton House during visits and attending events and activities. It is very much appreciated.
Heaton house is home from home. We always feel very welcomed. Every member of staff is exemplary. Mum is happy and exceptionally well looked after. Communication is excellent. It's a great weight off us to know mum is safe, happy and well looked after.
Heaton house is home from home. We always feel very welcomed. Every member of staff is exemplary. Mum is happy and exceptionally well looked after. Communication is excellent. It's a great weight off us to know mum is safe, happy and well looked after.
Thank you Kathy for your lovely comments. It is a pleasure to care for your lovely mother and see her so happy at Heaton House. Our outstanding team of staff are very passionate about the care and support they are able to offer the people in their care. We welcome visits from all the family and enjoy seeing you all at our social events.
This care home is really like a home from home and they go above and beyond to care for my mum with dignity and respect. I wouldn't hesitate to recommend people consider Heaton House where the team are so welcoming to my family.
This care home is really like a home from home and they go above and beyond to care for my mum with dignity and respect. I wouldn't hesitate to recommend people consider Heaton House where the team are so welcoming to my family.
Thank you so much for your 5 star review. It is really rewarding to hear you say you would recommend Heaton House to other people. It is a pleasure to support and care for your mother and you are always welcome.
My mother has been a resident at Heaton House for over 3 years now and her needs are always met with kindness, care, dignity and professionalism.
My mother has been a resident at Heaton House for over 3 years now and her needs are always met with kindness, care, dignity and professionalism.
Thank you for your positive review, it is very much appreciated as our team work so hard every day to ensure that the people who use our service are supported and cared for, to the highest standards achievable.
My mother had to go to another home rather quickly due to her falling and needing more specific care. I was a nurse for over 40 years myself and now a ' Heath Coach' who knows about good care. My mum is 91 and has truly been blessed to have such excellent care from the moment she arrived. Heaton...
My mother had to go to another home rather quickly due to her falling and needing more specific care. I was a nurse for over 40 years myself and now a ' Heath Coach' who knows about good care. My mum is 91 and has truly been blessed to have such excellent care from the moment she arrived. Heaton House really is a family and the staff are so caring and kind. The owner and managers are very professional and although its early days I hope mums stay continues to be as happy as it is now.
We always strive to ensure than any transitions into our Care Home take place as smoothly & quickly as possible. It does take some people longer to settle than others as everyone is unique and the levels of support people may need along their dementia journey is also unique, to the individual.
Thank you to all the staff who made Christmas Day so special for everyone. The atmosphere was warm and festive with decorations, crackers, carols and a lovely meal cooked. Mum certainly appreciated all your efforts as, I am sure, did all of the ladies.
Happy New Year and best wishes to you all.
Thank you to all the staff who made Christmas Day so special for everyone. The atmosphere was warm and festive with decorations, crackers, carols and a lovely meal cooked. Mum certainly appreciated all your efforts as, I am sure, did all of the ladies.
Happy New Year and best wishes to you all.
Thank you so much. Our outstanding carers work so hard to ensure that all our Residents can live their lives to the full especially at Christmas time, where the emphasis is on fun, laughter and enjoyment.
I come here every Wednesday to visit a friend. I have been around lots of care homes, I find this one by far the best for the level of care of the residents and friendliness. The premises are always well maintained and clean and tidy. I am always made to feel welcome with a cup of coffee and...
I come here every Wednesday to visit a friend. I have been around lots of care homes, I find this one by far the best for the level of care of the residents and friendliness. The premises are always well maintained and clean and tidy. I am always made to feel welcome with a cup of coffee and homemade cake. I do and would recommend this care home to anyone.
My mother has been at Heaton House for 6 years. They have provided loving, caring and professional support. The staff are genuinely friendly and caring - lovely. The registered managers run an amazing care home. Which has been been so needed and gone out of their way to give us both many happy...
My mother has been at Heaton House for 6 years. They have provided loving, caring and professional support. The staff are genuinely friendly and caring - lovely. The registered managers run an amazing care home. Which has been been so needed and gone out of their way to give us both many happy memories. They have done for my mother and I what we couldn't do. I am so grateful for them and my mum too.
Thank you very much for your review of our service - our dedicated team are always striving for the highest standards and outcomes for the residents in our care. It has always been a pleasure to support both Mum and yourself, through Mum's Dementia journey.
I feel that I am very well looked after. The staff are kind and caring and take the time to talk to me as well as meet my caring needs. I enjoy the food - it is good. Cleanliness is good. I am happy here - it feels like home.
I feel that I am very well looked after. The staff are kind and caring and take the time to talk to me as well as meet my caring needs. I enjoy the food - it is good. Cleanliness is good. I am happy here - it feels like home.
Thank you for your review, we are always striving for ways of improving our high standards - so we welcome any suggestions you may have, our door is always open.
My mum always likes to look her best, and the staff assist her every day with her hair and...
My mum always likes to look her best, and the staff assist her every day with her hair and make-up as they know this is important to her. Her room is lovely and home, and the whole place is spotless.
We will continue to support Mum to achieve her maximum potential throughout her Dementia journey and ensure that Mum receives the outstanding care that both Mum and all our residents so rightly deserve.
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Sue is a highly respected care professional with over 30 years' experience in the industry. She continually works to introduce the latest innovations, thinking and training to her care team and her knowledge is second to none.
The care home lists weekly fees per person from £1,750 for residential care (respite from £1,750) and from £1,750 for residential dementia care (respite from £1,750). Funding accepted: Self-Funding (Private), Local Authority with Top-up.
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
There are 12 Single Rooms and 1 Couples/Companion Room.
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
1.0 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heaton House to verify any information. View our terms and conditions. Heaton House has an Enhanced Service -what an Enhanced Service includes.