354 Sea Front, Hayling Island PO11 0BA
Gorseway lodge is a beautiful purpose built nursing and residential home located walking distance from the beach. Finished and furnished to an extremely high standard offering a homely yet first class spacious environment with plentiful landscaped gardens and a lake with a water feature and coy carp.
Their dedicated and experienced team are passionate about providing quality care and specialist 24hr nursing that is an ideal alternative for those who no longer wish or are unable to manage at home. They empower residents to regain independence, choice and freedom in their lives in a safe and comfortable setting.
Their Memory-Lane Community specialises in innovative dementia care to enable every resident to thrive in an environment designed to stimulate and enrich their lives whilst giving families peace of mind and security. Gorseway Lodge's purpose build, secure memory lane garden had a water feature wind chimes and a feast for all of the senses.
Please don't hesitate to contact them for further information or to arrange a viewing, they're always happy to give tours of the Lodge and grounds at short notice.
Group: Barchester Healthcare Ltd
Person in charge: Margaret Ndanga (Operations Manager acting as General Manager)
Local Authority / Social Services: Hampshire County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , 60 residents
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alzheimer's • Cancer Care • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Parkinson's Disease • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment
Admission Information: Ages 55+.
Single Rooms: 40
Shared Rooms: 10
Rooms with ensuite WC: 50
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest CQC* Report on Barchester Gorseway Lodge: click here
* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.
Review Score: 7.2 (7.216)
The Review Score of 7.2 (maximum of 10) for Barchester Gorseway Lodge is based on 1 Review/Recommendations in the last 2 years. This Review Score of 7.216 is made up of a Quality Score of 4.083 Points (maximum of 5) relating to the rating and a Quantity Score of 3.133 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.
The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Review Score of 7.216 for Barchester Gorseway Lodge is based on 1 Reviews/Recommendations in the last 2 years.
The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):
Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)
The Quality Score (average rating) of 4.083 for Barchester Gorseway Lodge is calculated as follows: ( (3 Excellents x 5) + (7 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 12 Ratings = 4.083
Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:
Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'
Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)
The 5 points available are broken down as follows:
3 points for receiving the first Positive Review.
0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)
(Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.
(For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points
The Quantity Score of 3.133 for Barchester Gorseway Lodge is calculated as follows:
1 Positive Reviews = 3
0.1 x 1 Positive Reviews = 0.100
(1 Positive Reviews ÷ 60 Registered Beds) x 2 = 0.033
The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.
Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.
As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).
We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).
We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).
Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.
The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.
For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.
Recommendation submitted from a Postal Card by Iain Hamilton (Nephew of Resident/Service User) on Monday 20 October 2014. Recommendation relates to October 2014.
Excellent in all respects.
Excellent in all respects.
Overall Standard: Good
Care / Support: Good
Treated with Dignity: Excellent
Food & Drink: Good
Safety / Security: Excellent
Value for Money: Excellent
There are currently no awards/recognitions posted yet for Barchester Gorseway Lodge
Job Title: Operations Manager
Welcome to Gorseway Care Community, my name is Margaret, and I am an Operations Manager acting as General Manager here at the home.
I am a Registered Nurse by profession, and also hold a BA (Hons) in Healthcare Management, and a Masters Degree in Community Health Nursing.
I have worked in a management role within the Health and Social Care sector for several years, and I am very passionate about ensuring that our residents receive a high standard of care.
Job Title: Clinical Deputy
Job Title: Home Administrator
I manage the Administration Team and its functions including Accounts, Personnel, Payroll and all administration for Gorseway Care. I joined Gorseway in 2000 and have over 20 years experience working within Administration and have an NVQ 2 in Customer Care and I’m also qualified to AAT in accounting. I give support to residents/relatives and social workers with any financial enquiries, I have a good relationship with all staff and I’m renowned for my dry sense of humour and integrity.
Outside of work I like to socialize with friends, but most of all I enjoy spending time with the two men in my life one being my husband and the other my four legged friend Patch who is a Jack Russell whose personality isn’t too different to mine, mad and will keep you on your toes.
Job Title: Activities Organiser
I’ve worked for Gorseway since early 2014. I have worked in the care sector for a number of years where I gained my NVQ2 and 3 in health and social care, I also went to night school where I studied to be a counsellor. I keep chickens for their eggs and very much enjoy cooking, I love theme parks for the fast rides, basically the faster they go the better!
Job Title: Maintenance Manager
I joined Gorseway in early May 2014 as Maintenance Manager. I find this a very diverse and rewarding role. In my spare time I enjoy spending time on the water cruising around Chichester Harbour and surrounding waters in our small yacht with my wife and hurtling around with my youngest son in his International 14 sailing dinghy.
Job Title: Head Housekeeper
Prior to working for Gorseway I spent 17 years as a full time member of quality control and audits for Marks and Spencer. This involved travelling around the U.K to various locations.
I then started at Gorseway as a member of the housekeeping team before becoming the Head of housekeeping.
I enjoy new challenges and help my team as well as helping other departments. The housekeeping team and I are responsible for the cleanliness of the home as well as the laundry. My team are dedicated, happy and enthusiastic. They take great pride in delivering a high standard so you can enjoy a restful time at Gorseway care. I am great socialiser and enjoy time with both friends and family.
Job Title: Scheme Support Officer
Following a career in trauma and intensive care nursing in Oxford, I moved to Hayling Island and joined the team at Gorseway 5 years ago. My role involves offering support and advice to the residents of the 75 Independent Living apartments on the site reporting or dealing with maintenance issues, liaising with healthcare professionals or calling the number at weekly bingo session. In my free time I volunteer as the fund-raising chair for the local lifeboat station and also enjoy gardening and anything connected with the Titanic and the 1970s.
Job Title: Head Chef
I’ve worked for Barchester for 18 months and enjoyed my time here at Gorseway.
I have over 15 years of experience working in kitchens, hotels, care homes, restaurants and bistros.
I also enjoy working with my kitchen team. We all want to give a good service to our residents and their families.
I work closely with Scott, my 2nd chef to create a balanced menu meeting the needs and requests of all of our residents. We also change the menus on a regular basis to reflect the seasons.
Outside of work I enjoy socialising with friends and family I have two children, Finley and Ivy and they keep me very busy on my days off.
There are currently no Care Home Idol entrants who have performed at Barchester Gorseway Lodge