Barchester Gorseway Lodge

354 Sea Front, Hayling Island PO11 0BA

Barchester Gorseway Lodge, Hayling Island, Hampshire
Barchester Gorseway Lodge, Hayling Island, Hampshire
Barchester Gorseway Lodge, Hayling Island, Hampshire

Gorseway lodge is a beautiful, nursing and residential home, located walking distance from the beach.

It is finished and furnished to a high standard offering a homely yet first class spacious environment with plentiful landscaped gardens and a lake with a water feature and Koi carp.

The experienced team are passionate about providing quality care and specialist 24hr nursing that is an ideal alternative for those who no longer wish or are unable to manage at home.

Staff empower residents to regain independence, choice and freedom in their lives in a safe and comfortable setting.

The Memory-Lane Community specialises in innovative dementia care to enable every resident to thrive in an environment designed to stimulate and enrich their lives whilst giving families peace of mind and security.

Gorseway Lodge's secure memory lane garden features colourful scented flowers , tactile vegetation and a vegetable plot is a feast for all of the senses.

Please don't hesitate to contact them for further information or to arrange a viewing, they're always happy to give tours of the Lodge and grounds at short notice.

Group: Barchester Healthcare Ltd

Person in charge: Rebecca Jarvis (Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 60 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Parkinson's Disease • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 40

Shared Rooms: 10

Rooms with ensuite WC: 50

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Barchester Gorseway Lodge: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

3 Bed Vacancies

posted 23 Aug 2016

We currently have vacancies in our home for people requiring residential dementia care. Please contact us to discuss your needs further. We would love to welcome you for a visit.

Current Reviews

9 Barchester Gorseway Lodge has a Review Score of 9 (8.986)

The Review Score of 9 (maximum of 10) for Barchester Gorseway Lodge is based on 17 Review/Recommendations in the last 2 years. This Review Score of 8.986 is made up of a Quality Score of 4.419 Points (maximum of 5) relating to the rating and a Quantity Score of 4.567 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.986 for Barchester Gorseway Lodge is based on 17 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.419 for Barchester Gorseway Lodge is calculated as follows: ( (105 Excellents x 5) + (79 Goods x 4) + (18 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 203 Ratings = 4.419

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.567 for Barchester Gorseway Lodge is calculated as follows:

      1. 17 Positive Reviews = 3

      2. 0.1 x 17 Positive Reviews = 1.700 (maximum score = 1)

      3. (17 Positive Reviews ÷ 60 Registered Beds) x 2 = 0.567

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Barchester Gorseway Lodge?

  • Extremely LIKELY
    11
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Gorseway Lodge

  • Resident / Service User
    7
  • Daughter of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Great-Niece of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

16 Reviews* is 4.4 out of 5

*The Average Rating only uses ratings from the 16 reviews. Ratings from the 1 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

Staff are very professional, approachable and kind. Overall very satisfied with the care.

How likely would you be to recommend Barchester Gorseway Lodge? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My Aunt always appears to be relaxed in her room. The room is clean and tidy. My Aunt always appears clean and well cared for and reports to me that the staff are all nice. I have always been able to speak to the staff easily and have found them to be very friendly and appear to know my Aunt and understand her very well. My Aunt does not eat much but this is her own choice.

How likely would you be to recommend Barchester Gorseway Lodge? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My husband went to Gorseway 8 years ago and I have to say the care and attention he is getting has improved immensely since Barchester care took over the Gorseway. The staff are all very good. The leisure and entertainment department and the young lady in care also very good. Of course there are times when I have to mention something is not as it should be, but it is always put right and the problem is solved. So I am very happy to have my husband being cared for at Gorseway Hayling Island.

How likely would you be to recommend Barchester Gorseway Lodge? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The full time staff are very helpful and caring, however when agency staff are used, they are not aware of the history of the particular resident, and not as caring, can be abrupt. There also appears to be not a very good handover from agency staff and when staff return from leave. Also when the staff have a strong foreign accent, the older age people this can cause a problem with communication.

How likely would you be to recommend Barchester Gorseway Lodge? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Rebecca Jarvis, General Manager at Barchester Gorseway Lodge responded to this review on 19 Jul 2016:

As a new manager in post, I am currently on a recruitment drive to ensure that we at Gorseway Lodge have a buoyant and steady staff team. Please note that due to the stringent checks that care staff are subject to - interview to employment can take a little time. I am sorry that you feel that an agency member of staff was abrupt. In the future please inform me immediately and they will be asked to answer for their rudeness. This is also fed back to the agency.

Gorseway I feel could be even better if they did not have so many staff changes. The staff that do stay are a pleasure to talk to and always very helpful. The housekeeping team are always very helpful.

How likely would you be to recommend Barchester Gorseway Lodge? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Rebecca Jarvis, General Manager at Barchester Gorseway Lodge responded to this review on 19 Jul 2016:

As the manager in post, I am aware that there has been some staff changes in the past. I am working with the staff in the Home and supporting them, this creates a stable work environment.

Good care home. Less staff changes would be better. Always a pleasure to visit.

How likely would you be to recommend Barchester Gorseway Lodge? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My grandmother received wonderful care at the Lodge by the lovely staff at Gorseway. It made a difficult time for her family easier, to see her treated so respectfully and with such dignity. I would recommend the Lodge to anyone looking for a loving and caring home.

How likely would you be to recommend Barchester Gorseway Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would like to start by thanking all the wonderful staff at the Lodge who looked after my mother during the last week of her life. Not only was she treated with kindness, dignity, care and respect, we her family were also shown the same consideration. Nothing was ever too much trouble. I would not hesitate to recommend the Lodge to anyone looking for nursing care for a relative. All the staff gave care which went far beyond their duty. Thank you.

How likely would you be to recommend Barchester Gorseway Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff at Gorseway Lodge are amazing people, we could not have asked for better care for our Mother. She was treated with kindness, respect and dignity by everyone - the nursing staff, carers, domestic staff and the managers. Our family were made to feel welcome at all times and they were as concerned for our welfare as hers. We felt that our mum was the only person they had to think about. I can't recommend them highly enough.

How likely would you be to recommend Barchester Gorseway Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I made the decision to come to Gorseway Lodge after independent living and would not change. I am very happy here and do not know anywhere else that would have the patience with me. I press my buzzer and the carers are there. I feel very lucky to be able to maintain a certain amount of independence.

How likely would you be to recommend Barchester Gorseway Lodge? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

I find the home lovely, happy with everything. I have made some good friends. Gorseway's grounds are beautiful and right next to the sea, every one is nice to me.

How likely would you be to recommend Barchester Gorseway Lodge? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The happiest time of her life, didn't have a good life but considers Gorseway her home. I find the staff very good and helpful. Eileen enjoys the activities and gets to go out on trips.

How likely would you be to recommend Barchester Gorseway Lodge? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I am happy with the care received here and enjoy most of my meals. Do not consider Gorseway my home but the staff are my friends and help me.

How likely would you be to recommend Barchester Gorseway Lodge? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

I attend activities in the lodge on a regular basis. Excellent activities. The staff are very caring and considerate and treat us with dignity. They are constantly checking on us to make sure we are comfortable and have every thing we need. Always pleasant and patient too.

How likely would you be to recommend Barchester Gorseway Lodge? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

I live in one of the individual living independent flats in Gorseway. I use the facilities and enjoy the lunches. The entertainments are varied and very enjoyable and the arranger of these is kind and she is loved by all well respected for her care.

How likely would you be to recommend Barchester Gorseway Lodge? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have a very pleasant, comfortable room, and am very well looked after by excellent staff.
The recent (last two years) management upheaval causes me a level of uncertainty and worry. The meals are repetitious and the preparation can be unimaginative. If the management could be stabilised and the cuisine improved, this could be the ideal care home.

How likely would you be to recommend Barchester Gorseway Lodge? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Poor

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Rebecca Jarvis, General Manager at Barchester Gorseway Lodge responded to this review on 14 Jul 2016:

Thank you for your review. As the new manager in post I am able to bring stability to the home and a consistency that you have not felt in the last 2 years. In terms of the cuisine here I thank you for your feedback and can now start to focus on improving and adding variety to the menu, consultation with the people who live here will be key to this process.

Excellent in all respects.

No Average Rating is available*

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

Job Vacancies

Staff Profiles

Margaret

Margaret Ndanga

Job Title: Operations Manager

Description:

Welcome to Gorseway Care Community, my name is Margaret, and I am an Operations Manager acting as General Manager here at the home.

I am a Registered Nurse by profession, and also hold a BA (Hons) in Healthcare Management, and a Masters Degree in Community Health Nursing.

I have worked in a management role within the Health and Social Care sector for several years, and I am very passionate about ensuring that our residents receive a high standard of care.

Asok

Asok Nair

Job Title: Clinical Deputy

Description:

.

Jane

Jane Jenkins

Job Title: Home Administrator

Description:

I manage the Administration Team and its functions including Accounts, Personnel, Payroll and all administration for Gorseway Care. I joined Gorseway in 2000 and have over 20 years experience working within Administration and have an NVQ 2 in Customer Care and I’m also qualified to AAT in accounting. I give support to residents/relatives and social workers with any financial enquiries, I have a good relationship with all staff and I’m renowned for my dry sense of humour and integrity.

Outside of work I like to socialize with friends, but most of all I enjoy spending time with the two men in my life one being my husband and the other my four legged friend Patch who is a Jack Russell whose personality isn’t too different to mine, mad and will keep you on your toes.

No image found

Angeline Dench

Job Title: Activities Organiser

Description:

I’ve worked for Gorseway since early 2014. I have worked in the care sector for a number of years where I gained my NVQ2 and 3 in health and social care, I also went to night school where I studied to be a counsellor. I keep chickens for their eggs and very much enjoy cooking, I love theme parks for the fast rides, basically the faster they go the better!

No image found

Colin Parke

Job Title: Maintenance Manager

Description:

I joined Gorseway in early May 2014 as Maintenance Manager. I find this a very diverse and rewarding role. In my spare time I enjoy spending time on the water cruising around Chichester Harbour and surrounding waters in our small yacht with my wife and hurtling around with my youngest son in his International 14 sailing dinghy.

Christina

Christina Hummerstone

Job Title: Head Housekeeper

Description:

Prior to working for Gorseway I spent 17 years as a full time member of quality control and audits for Marks and Spencer. This involved travelling around the U.K to various locations.

I then started at Gorseway as a member of the housekeeping team before becoming the Head of housekeeping.

I enjoy new challenges and help my team as well as helping other departments. The housekeeping team and I are responsible for the cleanliness of the home as well as the laundry. My team are dedicated, happy and enthusiastic. They take great pride in delivering a high standard so you can enjoy a restful time at Gorseway care. I am great socialiser and enjoy time with both friends and family.

Siri

Siri Young

Job Title: Scheme Support Officer

Description:

Following a career in trauma and intensive care nursing in Oxford, I moved to Hayling Island and joined the team at Gorseway 5 years ago. My role involves offering support and advice to the residents of the 75 Independent Living apartments on the site reporting or dealing with maintenance issues, liaising with healthcare professionals or calling the number at weekly bingo session. In my free time I volunteer as the fund-raising chair for the local lifeboat station and also enjoy gardening and anything connected with the Titanic and the 1970s.

Matt

Matt Arnell

Job Title: Head Chef

Description:

I’ve worked for Barchester for 18 months and enjoyed my time here at Gorseway.

I have over 15 years of experience working in kitchens, hotels, care homes, restaurants and bistros.

I also enjoy working with my kitchen team. We all want to give a good service to our residents and their families.

I work closely with Scott, my 2nd chef to create a balanced menu meeting the needs and requests of all of our residents. We also change the menus on a regular basis to reflect the seasons.

Outside of work I enjoy socialising with friends and family I have two children, Finley and Ivy and they keep me very busy on my days off.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Gorseway Lodge