Care Home Owned by Healthcare Management Trust in West Sussex
9.4
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in West Sussex for Healthcare Management Trust are showing below.
View the details of all 3 locations (with 101 reviews) owned by Healthcare Management Trust
Healthcare Management Trust Locations in West Sussex (1)
Norden House
9.6
15 reviews
Crookthorn Lane, Climping, Littlehampton BN17 5SN
"Having seen several care homes we would not wish to put a dog in. We came across Norden House, and although further from my home than we…" Read all 15 reviews
Location Type Care Home
Norden House offers residential, nursing, and dementia care, boasting sweeping views of the quiet countryside and is located less than a mile away from Climping Beach. The home's design and the type of care it offers are innovative and unique, with… Read more about Norden House
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Physical Disability
- Palliative Care
- 64 Rooms
- from £1,400 / week
Healthcare Management Trust Reviews in West Sussex (15)
9.4
Healthcare Management Trust has a Group Review Score of 9.4 (9.440) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Healthcare Management Trust must have a Review Score.
Review of
Norden House
from S O (Granddaughter of Resident) published on 22 January 2026 Submitted via Website • Report
Overall Experience
3.0 out of 5
3.0 out of 5
Upon an initial visit, it seemed wonderful. Being a new build it ticked many boxes, you cant fault that the home is spotless, its warm, looks comfortable. Doesn't have that typical old people smell. Food all home cooked, not much choice if you didn't like either option. My grandfather being bed bound
proved to bring a whole heep of issues. He was left without his table, bed controls, a drink etc within reach, wasn't checked on for hours at a time. I come daily & raised my concerns every single time. There was (at first) only ever 2 members of staff on shift at a time so when he needed the toilet, it took both carers away leaving no carers watching anyone else. They also couldn't come if it was meal times leaving him either in dirty pads or having to hold it. When they recruited more staff this did get better. We never saw a care plan! Staff are lovely but are so stretched. If you are able bodied you are fine. Laundry staff are amazing & really care. Cleaning staff are amazing. Nikki is an Angel in disguise!
Reply from Justine Ellory, Business Development Manager at Norden HouseDear S,
Thank you so much for the wonderful feedback regarding our housekeeping team they really our angels and will pass all your comments on! We have 4 different households at Norden House and at least 3 members of staff in each household, there are times when we have sickness so we do apologise if there was a time we were short staffed for your Grandfather as you have mentioned this has been rectified.
Our robust call bell system always helps support our residents when they do need support in their room. Regarding loved ones care plan, our nurses provide our individual care plans and always reviewing the family input, however we will communicate the option to see your loved ones care plan at anytime for family thoughts and wishes. Thank you again for all your feedback. Best wishes Justine
Thank you so much for the wonderful feedback regarding our housekeeping team they really our angels and will pass all your comments on! We have 4 different households at Norden House and at least 3 members of staff in each household, there are times when we have sickness so we do apologise if there was a time we were short staffed for your Grandfather as you have mentioned this has been rectified.
Our robust call bell system always helps support our residents when they do need support in their room. Regarding loved ones care plan, our nurses provide our individual care plans and always reviewing the family input, however we will communicate the option to see your loved ones care plan at anytime for family thoughts and wishes. Thank you again for all your feedback. Best wishes Justine
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Review of
Norden House
from A G (Daughter of Resident) published on 7 January 2026 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My lovely mum passed away at Norden House in July this year. Unfortunately she was too poorly to take advantage of the wonderful facilities.
My only small concern was the night she passed away, I think the person in charge was a locum of some sort because they were unable to "call" her passing and
My only small concern was the night she passed away, I think the person in charge was a locum of some sort because they were unable to "call" her passing and
seemed very confused as to what should happen next.
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Review of
Norden House
from Robert W (Husband of Resident) published on 13 November 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Having seen several care homes we would not wish to put a dog in. We came across Norden House, and although further from my home than we wanted. We were immediately converted by Norden House's clean and modern environment - we found the nurses and other staff first class and the level of love and care
given to my wife really was far beyond impeccable. The care came with love!
Like Norden and it's staff during my wifes end of care me and my family the maximum of love and support. God bless you all. Bob.
Like Norden and it's staff during my wifes end of care me and my family the maximum of love and support. God bless you all. Bob.
Reply from Justine Ellory, Business Development Manager at Norden HouseDear Robert,
So kind of you to acknowledge our incredible team at Norden House. We have loved having your family with us and caring for your wife was an honour. Best wishes Bob and you know where we are pop in anytime xxx
So kind of you to acknowledge our incredible team at Norden House. We have loved having your family with us and caring for your wife was an honour. Best wishes Bob and you know where we are pop in anytime xxx
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Review of
Norden House
from C S (Daughter of Resident) published on 3 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father was nursed at Norden House by a team of caring and compassionate nurses. They looked after him with tireless dedication ensuring no need was left unmet. The team and that includes everyone were kind and helpful and supported the family during some difficult times.
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Review of
Norden House
from D S (Son of Resident) published on 10 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My dad was here for several months. His room and bathroom, lovely and large with a patio door to some grass and a hedge. All the staff were superb, friendly and very kind. 100%.
Reply from Justine Ellory, Business Development Manager at Norden HouseThank you for your 5 star review! The team at Norden House are very proud of the environment and home we work in! As you say a 'home from home' for all residents and care team
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Review of
Norden House
from Michael S (Son of Resident) published on 10 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent service and care from the front reception through all departments to the genuine care at all levels for dad and the family. Wonderful, clean, modern home from home. Thank you.
Reply from Justine Ellory, Business Development Manager at Norden HouseThank you very much for your 5 star review! The team at Norden House love caring for Dad and we always appreciate you taking the time let us know, it means so much to all of us xxx
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Review of
Norden House
from Julia L (Niece of Resident) published on 27 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I cannot fault the staff or facilities at Norden House. The rooms are spacious, light, airy and well equipped. All of the staff, without exception, are kind, helpful and very committed. It is such a comfort to know that they care for their residents in the way they do. The security is top-notch. The
food is excellent. There really is nothing to fault.
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Review of
Norden House
from Chris M (Friend of Resident) published on 9 June 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Just had lunch with a friend who lives at Norden House great food and a lovely setting for a catch up. The VE Day 80 party was also excellent as are the many and varied activities the Team organise. You are always made very welcome and the caring atmosphere is wonderful.
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Review of
Norden House
from C M (Relative of Resident) published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The home is very comfortable and feels welcoming. The staff are all friendly and caring. Our relative has settled in really well and seems content.
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Review of
Norden House
from L R (Son of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
from our very first visit, Norden house has been a breath of fresh air, beautiful inside and out, as soon as I saw this place i knew i didn't need look any further, staff & nurses are so welcoming, my mums so happy, happiest I’ve seen her in a long time, thank you Norden keep up the fantastic work.
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Review of
Norden House
from Amelia J (Daughter of Resident) published on 21 March 2025 Submitted via Website • Report
Overall Experience
3.0 out of 5
3.0 out of 5
My Dad was a resident here from December 24 to last week March 25 where he passed away. Some dedicated and lovely staff. We're brilliant with dad in his last week. Concerns raised not given outcome. Lack of staff.
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Review of
Norden House
from Sue A (Daughter of Resident) published on 13 January 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Our mum has been in Norden House since April 2024. We are beyond grateful to every single member of staff at Norden House. The care and support shown to our mum have been incredible. Keep doing what you are doing.
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Review of
Norden House
from J D (Daughter of Resident) published on 14 May 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
At last we found a wonderful care facility for my mum. The concept is to promote as much independence as possible to the residents, a home-from-home feeling. All the staff are welcoming, friendly and always willing to help where possible, maintaining professionalism and dignity at all times. The food
is excellent, offering dietary needs and always fresh with a great choice. All the management are available to offer help, support and advice whenever required. An exceptional facility with local connections. Thank you for welcoming our Mum and making her feel very special.
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Review of
Norden House
from C W (Granddaughter of Resident) published on 14 May 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Myself and my partner visited my nan and had a delicious Friday meal of fish and chips and mushy peas.
The staff were all extremely welcoming and kind.
The surroundings were beautiful and unlike any other care home I've seen before.
It was lovely to see my nan so settled and happy at Norden House.
The staff were all extremely welcoming and kind.
The surroundings were beautiful and unlike any other care home I've seen before.
It was lovely to see my nan so settled and happy at Norden House.
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Review of
Norden House
from Michelle R (Guardian of Resident) published on 7 March 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Norden House is a wonderful new care facility and six Catholic Sisters waited many months for the doors to open to welcome them. The concept is to give as much independence as possible to the residents. It has a home-from-home feeling. The sixty-four beds are divided into households of eight bedrooms,
a lounge/diner and a quiet room. There are also a number of cosy seating areas to relax in. The views are stunning across the beautiful Sussex countryside. Staff are welcoming, friendly and willing to help where possible. Food is good and the chefs cater for all types of healthy diets. The management are efficient, pleasant and hospitable. The newly planted gardens are coming to life as the plants blossom in spring. The bar/cafe is a good place to enjoy refreshments with friends and family. The hairdressing salon is an added bonus. All in all, this is an exceptional facility with a lot of local connections and it has been built as an environmentally friendly construction.
Reply from Annie Lewis, Manager at Norden HouseThank you for such a lovely review, it is a pleasure to have the sisters living at Norden House.
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