Care Homes Owned by Healthcare Management Trust in West Sussex

My mother & sister are both residents, Easy access to home & good parking. Home and gardens are beautiful and it's always a pleasure to come & visit. Hot drinks are available for visitors, Staff are very friendly and welcoming

Thank you to every member of staff for your kindness, compassion and outstanding care. We will always be grateful.

We have spent 45 yrs together and married 44 of them and find it very difficult being apart indeed heart breaking but made a lot easier by the wonderful staff at this care home. They are superb, all depts.

Upon an initial visit, it seemed wonderful. Being a new build it ticked many boxes, you cant fault that the home is spotless, its warm, looks comfortable. Doesn't have that typical old people smell. Food all home cooked, not much choice if you didn't like either option. My grandfather being bed bound proved to bring a whole heep of issues. He was left without his table, bed controls, a drink etc within reach, wasn't checked on for hours at a time. I come daily & raised my concerns every single time. There was (at first) only ever 2 members of staff on shift at a time so when he needed the toilet, it took both carers away leaving no carers watching anyone else. They also couldn't come if it was meal times leaving him either in dirty pads or having to hold it. When they recruited more staff this did get better. We never saw a care plan! Staff are lovely but are so stretched. If you are able bodied you are fine. Laundry staff are amazing & really care. Cleaning staff are amazing. Nikki is an Angel in disguise!

My only small concern was the night she passed away, I think the person in charge was a locum of some sort because they were unable to "call" her passing and seemed very confused as to what should happen next.

Like Norden and it's staff during my wifes end of care me and my family the maximum of love and support. God bless you all. Bob.

My father was nursed at Norden House by a team of caring and compassionate nurses. They looked after him with tireless dedication ensuring no need was left unmet. The team and that includes everyone were kind and helpful and supported the family during some difficult times.

My dad was here for several months. His room and bathroom, lovely and large with a patio door to some grass and a hedge. All the staff were superb, friendly and very kind. 100%.

Excellent service and care from the front reception through all departments to the genuine care at all levels for dad and the family. Wonderful, clean, modern home from home. Thank you.

I cannot fault the staff or facilities at Norden House. The rooms are spacious, light, airy and well equipped. All of the staff, without exception, are kind, helpful and very committed. It is such a comfort to know that they care for their residents in the way they do. The security is top-notch. The food is excellent. There really is nothing to fault.

Just had lunch with a friend who lives at Norden House great food and a lovely setting for a catch up. The VE Day 80 party was also excellent as are the many and varied activities the Team organise. You are always made very welcome and the caring atmosphere is wonderful.

The home is very comfortable and feels welcoming. The staff are all friendly and caring. Our relative has settled in really well and seems content.

from our very first visit, Norden house has been a breath of fresh air, beautiful inside and out, as soon as I saw this place i knew i didn't need look any further, staff & nurses are so welcoming, my mums so happy, happiest I’ve seen her in a long time, thank you Norden keep up the fantastic work.

My Dad was a resident here from December 24 to last week March 25 where he passed away. Some dedicated and lovely staff. We're brilliant with dad in his last week. Concerns raised not given outcome. Lack of staff.

Our mum has been in Norden House since April 2024. We are beyond grateful to every single member of staff at Norden House. The care and support shown to our mum have been incredible. Keep doing what you are doing.

It was lovely to see my nan so settled and happy at Norden House.

At last we found a wonderful care facility for my mum. The concept is to promote as much independence as possible to the residents, a home-from-home feeling. All the staff are welcoming, friendly and always willing to help where possible, maintaining professionalism and dignity at all times. The food is excellent, offering dietary needs and always fresh with a great choice. All the management are available to offer help, support and advice whenever required. An exceptional facility with local connections. Thank you for welcoming our Mum and making her feel very special.

Norden House is a wonderful new care facility and six Catholic Sisters waited many months for the doors to open to welcome them. The concept is to give as much independence as possible to the residents. It has a home-from-home feeling. The sixty-four beds are divided into households of eight bedrooms, a lounge/diner and a quiet room. There are also a number of cosy seating areas to relax in. The views are stunning across the beautiful Sussex countryside. Staff are welcoming, friendly and willing to help where possible. Food is good and the chefs cater for all types of healthy diets. The management are efficient, pleasant and hospitable. The newly planted gardens are coming to life as the plants blossom in spring. The bar/cafe is a good place to enjoy refreshments with friends and family. The hairdressing salon is an added bonus. All in all, this is an exceptional facility with a lot of local connections and it has been built as an environmentally friendly construction.