Care Home Owned by Healthcare Management Trust in Hampshire
9.4
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Hampshire for Healthcare Management Trust are showing below.
View the details of all 3 locations (with 93 reviews) owned by Healthcare Management Trust
Healthcare Management Trust Locations in Hampshire (1)
Marie Louise House
8.6
37 reviews
Newton Lane, Romsey SO51 8GZ
"Our experience of the home was outstanding. My Mother was very well cared for and very happy in the short time she spent here before she…" Read all 37 reviews
Location Type Care Home
Marie Louise House, located in Romsey, Hampshire has a team of caring and respectful professionals who can provide residential, dementia, nursing care. All residents have their own care plans and the team believe that relatives should be kept up-to-date… Read more about Marie Louise House
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Physical Disability
- Palliative Care
- 51 Rooms
Healthcare Management Trust Reviews in Hampshire (37)
9.4
Healthcare Management Trust has a Group Review Score of 9.4 (9.395) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Healthcare Management Trust must have a Review Score.
Review of
Marie Louise House
from R G (Son of Resident) published on 19 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Exceptional care provided for my mum in her 9th decade.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Marie Louise House
from L B (Daughter of Resident) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Our experience of the home was outstanding. My Mother was very well cared for and very happy in the short time she spent here before she passed away.
We will be forever grateful that Mum's experience was so happy and reflects our final memories of her.
We will be forever grateful that Mum's experience was so happy and reflects our final memories of her.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Marie Louise House
from Jan B (Daughter of Resident) published on 25 March 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother was brought into Marie Louise a month ago after a fall. I cannot praise the staff and facilities highly enough. She is so very happy and it is a joy to see how relaxed and comfortable she is. The many and varied activities have proved a very important part of her day - she is so enjoying the
company and stimulation.
She enjoys every aspect of her day and she seems not to want to return home! Such caring and kind staff.
Highly recommended.
She enjoys every aspect of her day and she seems not to want to return home! Such caring and kind staff.
Highly recommended.
Reply from Susan Arquier, Registered Home Manager at Marie Louise House
The staff at Marie Louise House will really appreciate this review as it encompasses all that we strive to do for our residents. It's wonderful that relatives can see their loved ones relaxed and living with purpose.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Marie Louise House
from Will A (Grandson of Resident) published on 13 March 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
After a bad fall at home, my grandmother decided to go to Marie Louise House for some respite. She is having a great time. The staff have been so kind and respectful. The food has been amazing and there are always fun and engaging activities for the residents to get involved with if they wish. Her room
is fantastic and there’s a really relaxed atmosphere in the home. Communication with the home has been fantastic. It provides such peace of mind knowing that she is being well cared for and nurtured back to health. She describes it as being on holiday! We love going to visit her and it’s lovely seeing how the staff interact with all of the residents.
Reply from Susan Arquier, Registered Manager at Marie Louise House
All the positive comments here reflect everything we try to do at Marie Louise House.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Marie Louise House
from Simon H (Son of Resident) published on 8 May 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The moment I entered Marie Louise House I knew this was going to be a wonderful place for my mum. Although sadly she only had a short stay, the staff were always so kind, caring and professional and showed amazing attention and dignity during her final hours. A lovely care home ran by lovely staff.
Reply from Susan Arquier, Home Manager at Marie Louise House
We cannot express our joy in receiving a review that confirms everything we strive for.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Marie Louise House
from Sandra C (Daughter of Resident) published on 17 January 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Mum was here from September to December 2020, where she received wonderful support for Alzheimer's and lovely care at end of life as we couldn't visit due to Covid.
Dad was moved here in July 2020 from hospital after a massive stroke in May.
The staff ensured that Mum and Dad saw each other every
Dad was moved here in July 2020 from hospital after a massive stroke in May.
The staff ensured that Mum and Dad saw each other every
day despite being on different wards, Dad was the only person Mum could connect with due to her disease.
The staff supported Dad through his grieving during our enforced absence.
All staff, including admin, were so supportive of our family and we really can't thank them enough.
One member of staff attended Dad's funeral today on her day off and we really appreciate it and understand that others wanted to attend but current staff pressures made this impossible.
You are an amazing team and I thoroughly recommend you to anyone facing the hard decision of finding suitable residential care for a loved family member.
The staff supported Dad through his grieving during our enforced absence.
All staff, including admin, were so supportive of our family and we really can't thank them enough.
One member of staff attended Dad's funeral today on her day off and we really appreciate it and understand that others wanted to attend but current staff pressures made this impossible.
You are an amazing team and I thoroughly recommend you to anyone facing the hard decision of finding suitable residential care for a loved family member.
Reply from Susan Arquier, Home Manager at Marie Louise House
Thank you for such a wonderful review which so appreciates the dedication of all the teams at Marie Louise House.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Marie Louise House
from Edwin M (Son of Resident) published on 22 September 2022 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother has been at Marie Louise House, Romsey since April 2022 and I have nothing but praise for this home.
Mum (who has dementia) has rallied enormously since moving into the home and every time I ask her what she thinks of the home, she always says that she loves it and wishes to end her days
Mum (who has dementia) has rallied enormously since moving into the home and every time I ask her what she thinks of the home, she always says that she loves it and wishes to end her days
there.
The care, food, support staff and everything about the home is perfect for Mum. The setting is wonderful - quiet, safe and secure and I am so pleased that we chose this home for Mum.
The care, food, support staff and everything about the home is perfect for Mum. The setting is wonderful - quiet, safe and secure and I am so pleased that we chose this home for Mum.
Reply from Susan Arquier, Registered Manager at Marie Louise House
We are so pleased that our resident and her family are happy and content with the care given by our dedicated staff. It is a real pleasure to receive such a review.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Marie Louise House
from Kate N (Daughter of Resident) published on 21 September 2022 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
This is such a great nursing home, I can't fault it. The staff are more than staff to the residents, they care so much for the residents and the home is run brilliantly. It's clean and bright and has a well-planned schedule of activities. The staff are excellently trained and thoughtful. My mum is really
happy there and so are well.
Reply from Susan Arquier, Registered Manager at Marie Louise House
This review is wonderful for the team to receive. They work so hard to provide the highest standards of care and to keep our residents' home as beautiful as possible.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Marie Louise House
from C E (Daughter of Resident) published on 15 September 2022 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Always very helpful staff. Particularly in helping me arrange Mum's birthday party.
Reply from Susan Arquier, Registered Manager at Marie Louise House
All the staff at Marie Louise House are dedicated in providing the highest standards of care and we are always so grateful to know that our person centered care is appreciated.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Marie Louise House
from B B (Wife of Resident) published on 15 September 2022 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Overall, I am extremely happy with our experiences over the past 18 months.
Reply from Susan Arquier, Registered Manager at Marie Louise House
It's wonderful to know that our resident and loved one are extremely happy overall with their experience over the last 18 months.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Marie Louise House
from G S (Son of Resident) published on 28 October 2021 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Always kind and caring in my experience. I think there is sometimes a break in communications regarding some aspects of my mother's care, however, outweighed by the warmth and genuine desire to do a good job! I think there is an opportunity to broaden the activities perhaps.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Marie Louise House
from Caroline D (Niece of Resident) published on 17 September 2021 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My husband and I decided to relocate my aunt from her existing care home to Marie Louise. From the very first contact, our experience was positive. They helped facilitate what was a complicated and challenging move and were there for us and our aunt at every turn. Once she arrived at Marie Louise our
best hopes for what she would experience were more than realised. The professionalism of the staff, the attention they pay to our aunt and the level of contact and engagement we receive have been nothing short of outstanding. The home is immaculate and professionally run. Attempts to discuss ongoing care issues etc. with the manager and her staff have been welcomed and encouraged. Both my husband and I have previous experience of care homes, with our parents and grand parents having spent time in other facilities. We therefore feel we are well qualified to comment on how Marie Louise is run. It is an excellent, well run and professionally managed care home.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Marie Louise House
from B M (Resident) published on 9 March 2019 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
A surprisingly good experience.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Marie Louise House
from M N (Daughter of Resident) published on 7 March 2019 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All the staff is wonderfully caring. We feel blessed that we found Marie Louise house. Everything in the home is beautifully presented and looked after and looks clean and attractive.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Marie Louise House
from W H (Resident) assisted by family/friend published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very good all round but response to calls are slower than desired.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Marie Louise House
from Gillian G (Friend of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am very happy at the home. I feel very safe, the food is delicious. Very welcoming to my friends.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Marie Louise House
from Marie M (Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care at Marie Louise House is excellent. They always ask me what I want. The carers are very supportive and the manager very understanding and a good listener. I highly recommend the home.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Marie Louise House
from H S (Resident) assisted by family/friend published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I live at Marie Louise House. It is my home. The staff are so helpful and attentive to my needs. I would not want to be anywhere else. Thank you for looking after me.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Marie Louise House
from M R (Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am very happy at Marie Louise House. The care is good and the food very good. The Manager looks after us all and knows me well now. Thank you to all the carers for looking after me.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Marie Louise House
from Peter H (Husband of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care being provided for my wife is exemplary. All the staff I have come across - nurses, carers, cleaners, activities, kitchen, laundry, maintenance, admin, whoever - are totally devoted to the welfare of 'their' residents. I cannot praise them too highly.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Loading...
Awards / Recognitions (0)
Loading...
Loading
Loading
Loading
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Healthcare Management Trust to verify any information. View our terms and conditions. Healthcare Management Trust has a Platinum Service – more info.