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Care Home Owned by Healthcare Management Trust in Hampshire

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9.5 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Healthcare Management Trust in Hampshire

Only the locations & reviews in Hampshire for Healthcare Management Trust are showing below.

View the details of all 4 locations (with 109 reviews) owned by Healthcare Management Trust

Healthcare Management Trust Locations in Hampshire (1)

 - Browse 1 Care Home owned by Healthcare Management Trust in Hampshire
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Marie Louise House
Newton Lane, Romsey SO51 8GZ 
9.2 43 reviews
Marie Louise House, Romsey, Hampshire
"From the friendly welcome at reception, to the professional staff, Marie Louise House provides an excellent environment for our mother.…"   Read all 43 reviews
  • 51 Rooms
Location Type Care Home

Marie Louise House, located in Romsey, Hampshire has a team of caring and respectful professionals who can provide residential, dementia, nursing care. All residents have their own care plans ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

Healthcare Management Trust Reviews in Hampshire (43)

9.5

Healthcare Management Trust has a Group Review Score of 9.5 (9.514) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Healthcare Management Trust must have a Review Score.

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Review of

Marie Louise House

from C M (Son of Resident) published on 19 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the friendly welcome at reception, to the professional staff, Marie Louise House provides an excellent environment for our mother. They keep us well informed about her condition and she appreciates the care received. We are very happy.
Reply from Justine Ellory, Business Development Manager at Marie Louise HouseDear C M,
Thank you very much for your kind feedback for the team at Marie Louise, we are extremely proud of our team and the wonderful care they provide for our residents.
Thank you
Best wishes
Justine
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Review of

Marie Louise House

from B W (Husband of Resident) published on 12 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lounge chairs a bit shabby. Food tables require some maintenance.
Reply from Justine Ellory, Business Development Manager at Marie Louise HouseDear B W,
Thank you for taking the time to share your feedback.

We're sorry to hear that aspects of the lounge furniture and dining tables did not meet expectations. Providing a comfortable and well-maintained environment for our residents is extremely important to us.
We are pleased to share that plans are already underway to refresh the lounge seating and carry out maintenance to the dining furniture to ensure the home continues to feel welcoming and homely for everyone.

We genuinely value feedback such as this, as it helps us continue to improve. If you would like to discuss anything further, Joyce would be very happy to speak with you directly.
Best wishes
Justine
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Review of

Marie Louise House

from M W (Husband of Resident) published on 12 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been at Marie Louise House since November 2025 on the Nightingale unit, as she has Alzheimer's. At Marie Louise House, the staff really care about my wife and her fellow residents. I and my family have all experienced many of the team members who go way beyond their designated roles to ensure
my wife is as happy as possible, whilst being safe and healthy as she can be. Whether that is knowing her name, saying hello and asking how she is to engage her in activities. This is true whether they work in any department.
Reply from Justine Ellory, Business Development Manager at Marie Louise HouseDear Michael,
Thank you so much for your wonderful review. It truly means a great deal to us.
Joyce and the entire Nightingale team are deeply committed to providing the very best care here at Marie Louise House, and they take immense pride in supporting each of our residents as individuals.
Knowing your wife's name, understanding what brings her comfort, and helping her engage in meaningful activities are all part of ensuring she feels safe, valued and at home.

It is a genuine privilege to care for your wife, and we are so grateful for the trust you and your family have placed in us. Your kind words will be shared with the whole team.
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Review of

Marie Louise House

from C T (Daughter of Resident) published on 6 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother moved to Marie Louise House in September 2025. She settled in quickly. The staff are polite caring and treat her with dignity and respect. They listen to any concerns and do their best to address them. The home is very clean, spacious and airy. We are happy with our choice.
Reply from Justine Ellory, Business Development Manager at Marie Louise HouseDear C T,
Thank you very much for your review, we are so happy your Mother settled quickly, its been an absolute joy to look after her.
Ill pass your lovely feedback to our team.
Best wishes
Justine
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Review of

Marie Louise House

from J L (Daughter of Resident) published on 6 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Helpful, cheerful staff. Lovely atmosphere. Good food, warm and welcoming.
Reply from Justine Ellory, Business Development Manager at Marie Louise HouseDear J L,
Thank you so much for your kind words, our team at Marie Louise will love your feedback and it is always pleasure to look after your loved one.
Best wishes
Justine
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Review of

Marie Louise House

from J P (Daughter of Resident) published on 5 December 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mother has been in Marie Louise Home for almost a year.
I cannot fault the care shown by the care staff - they are patient, compassionate and kind especially as my Mother has deteriorated greatly in her health over the last couple of months.
The staff are always friendly and pleasant and some
in particular are exceptional without naming names. It is good that there is very little evidence of agency staff which makes it easier to get to know that staff looking after Mum.
The food is excellent and always hot and well cooked.
The rooms are comfortable and spacious enough for the needs of elderly people.
My only complaint would be the complete lack of communication from the management of the home. I have e-mailed with queries on funding which have not been replied to and there has been no official feedback to me on my Mother's health etc since she went in last year. Luckily the nursing staff make up for this shortfall.
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Review of

Marie Louise House

from R G (Son of Resident) published on 19 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Exceptional care provided for my mum in her 9th decade.
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Review of

Marie Louise House

from L B (Daughter of Resident) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our experience of the home was outstanding. My Mother was very well cared for and very happy in the short time she spent here before she passed away.
We will be forever grateful that Mum's experience was so happy and reflects our final memories of her.
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Review of

Marie Louise House

from Jan B (Daughter of Resident) published on 25 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was brought into Marie Louise a month ago after a fall. I cannot praise the staff and facilities highly enough. She is so very happy and it is a joy to see how relaxed and comfortable she is. The many and varied activities have proved a very important part of her day - she is so enjoying the
company and stimulation.
She enjoys every aspect of her day and she seems not to want to return home! Such caring and kind staff.
Highly recommended.
Reply from Susan Arquier, Registered Home Manager at Marie Louise HouseThe staff at Marie Louise House will really appreciate this review as it encompasses all that we strive to do for our residents. It's wonderful that relatives can see their loved ones relaxed and living with purpose.
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Review of

Marie Louise House

from Will A (Grandson of Resident) published on 13 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a bad fall at home, my grandmother decided to go to Marie Louise House for some respite. She is having a great time. The staff have been so kind and respectful. The food has been amazing and there are always fun and engaging activities for the residents to get involved with if they wish. Her room
is fantastic and there’s a really relaxed atmosphere in the home. Communication with the home has been fantastic. It provides such peace of mind knowing that she is being well cared for and nurtured back to health. She describes it as being on holiday! We love going to visit her and it’s lovely seeing how the staff interact with all of the residents.
Reply from Susan Arquier, Registered Manager at Marie Louise HouseAll the positive comments here reflect everything we try to do at Marie Louise House.
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Review of

Marie Louise House

from Simon H (Son of Resident) published on 8 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The moment I entered Marie Louise House I knew this was going to be a wonderful place for my mum. Although sadly she only had a short stay, the staff were always so kind, caring and professional and showed amazing attention and dignity during her final hours. A lovely care home ran by lovely staff.
Reply from Susan Arquier, Home Manager at Marie Louise HouseWe cannot express our joy in receiving a review that confirms everything we strive for.
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Review of

Marie Louise House

from Sandra C (Daughter of Resident) published on 17 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was here from September to December 2020, where she received wonderful support for Alzheimer's and lovely care at end of life as we couldn't visit due to Covid.
Dad was moved here in July 2020 from hospital after a massive stroke in May.
The staff ensured that Mum and Dad saw each other every
day despite being on different wards, Dad was the only person Mum could connect with due to her disease.
The staff supported Dad through his grieving during our enforced absence.
All staff, including admin, were so supportive of our family and we really can't thank them enough.
One member of staff attended Dad's funeral today on her day off and we really appreciate it and understand that others wanted to attend but current staff pressures made this impossible.
You are an amazing team and I thoroughly recommend you to anyone facing the hard decision of finding suitable residential care for a loved family member.
Reply from Susan Arquier, Home Manager at Marie Louise HouseThank you for such a wonderful review which so appreciates the dedication of all the teams at Marie Louise House.
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Review of

Marie Louise House

from Edwin M (Son of Resident) published on 22 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Marie Louise House, Romsey since April 2022 and I have nothing but praise for this home.
Mum (who has dementia) has rallied enormously since moving into the home and every time I ask her what she thinks of the home, she always says that she loves it and wishes to end her days
there.
The care, food, support staff and everything about the home is perfect for Mum. The setting is wonderful - quiet, safe and secure and I am so pleased that we chose this home for Mum.
Reply from Susan Arquier, Registered Manager at Marie Louise HouseWe are so pleased that our resident and her family are happy and content with the care given by our dedicated staff. It is a real pleasure to receive such a review.
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Review of

Marie Louise House

from Kate N (Daughter of Resident) published on 21 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is such a great nursing home, I can't fault it. The staff are more than staff to the residents, they care so much for the residents and the home is run brilliantly. It's clean and bright and has a well-planned schedule of activities. The staff are excellently trained and thoughtful. My mum is really
happy there and so are well.
Reply from Susan Arquier, Registered Manager at Marie Louise HouseThis review is wonderful for the team to receive. They work so hard to provide the highest standards of care and to keep our residents' home as beautiful as possible.
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Review of

Marie Louise House

from C E (Daughter of Resident) published on 15 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always very helpful staff. Particularly in helping me arrange Mum's birthday party.
Reply from Susan Arquier, Registered Manager at Marie Louise HouseAll the staff at Marie Louise House are dedicated in providing the highest standards of care and we are always so grateful to know that our person centered care is appreciated.
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Review of

Marie Louise House

from B B (Wife of Resident) published on 15 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, I am extremely happy with our experiences over the past 18 months.
Reply from Susan Arquier, Registered Manager at Marie Louise HouseIt's wonderful to know that our resident and loved one are extremely happy overall with their experience over the last 18 months.
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Review of

Marie Louise House

from G S (Son of Resident) published on 28 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always kind and caring in my experience. I think there is sometimes a break in communications regarding some aspects of my mother's care, however, outweighed by the warmth and genuine desire to do a good job! I think there is an opportunity to broaden the activities perhaps.
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Review of

Marie Louise House

from Caroline D (Niece of Resident) published on 17 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband and I decided to relocate my aunt from her existing care home to Marie Louise. From the very first contact, our experience was positive. They helped facilitate what was a complicated and challenging move and were there for us and our aunt at every turn. Once she arrived at Marie Louise our
best hopes for what she would experience were more than realised. The professionalism of the staff, the attention they pay to our aunt and the level of contact and engagement we receive have been nothing short of outstanding. The home is immaculate and professionally run. Attempts to discuss ongoing care issues etc. with the manager and her staff have been welcomed and encouraged. Both my husband and I have previous experience of care homes, with our parents and grand parents having spent time in other facilities. We therefore feel we are well qualified to comment on how Marie Louise is run. It is an excellent, well run and professionally managed care home.
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Review of

Marie Louise House

from B M (Resident) published on 9 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A surprisingly good experience.
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Review of

Marie Louise House

from M N (Daughter of Resident) published on 7 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff is wonderfully caring. We feel blessed that we found Marie Louise house. Everything in the home is beautifully presented and looked after and looks clean and attractive.
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