Care Homes Owned by Healthcare Management Trust in Hampshire

My mother has been at the Marie Louise for the last 11 years, I have visited her 2-3 times per week over that time. I am very familiar with the staff and the running of the Home, it is for me a second home. Mum was always treated with such care, respect, dignity and courtesy. All the staff knew and understood her very well, they listened and could discuss her care at any time. The feeling of "family" dominates. Staff did lovely things with her such as singing and music, art, reading, quizzes, trips out as a group or individually, photos show Mum having a wonderful time. She and I had real affection for so many staff throughout, I won't name them all for fear of missing someone out. Her room was always clean, Mum always looked nice and her clothes well cared for. I was always welcomed - as were her other visitors. In Mums last days the staff have been tireless in her care, and so supportive to family We are incredibly lucky to have the Marie Louise House Home and staff in our lives.

In her last days it was very moving seeing all the staff visit her and showed their genuine love towards her.

I had a meeting with Linda (Asst Manager) on 26/05/26 in respect of Mum's care plans. The meeting was very productive, Linda was a great help, and Mum's care plans are such that I am happy she is receiving good care.

My mum has been living at Marie Louise House for 4 years. I am very happy with care and support they have provided. I particularly want to praise the staff, for their engagement with my mum, which I believe has made my mum happy to be there.

The Marie Louise House has cared for my mother over the last four years. They have been wonderful with her, and she has really been very happy there. The staff are welcoming when we visit, and understand mum's needs very well. The atmosphere in the home is very good, and this is down to the great staff and the commitment they have. It's comfortable, secure, clean and bright.

In my opinion the care offered here is first class

The staff are all very friendly and welcoming on every visit. The communal areas and my dad's room are always clean and tidy. It's good that every time we have a concern about my dad, it is taken seriously and dealt with promptly. My dad has been here 3 years now and I do believe it's the best care he could receive in his condition.

We first chose Marie Louise home as first impressions from the staff was lovely, they all were smiling and a very good atmosphere was felt, the home is in beautiful grounds. The home not only supported my mother they helped the family cope with the sadness of seeing my mothers declines. They made all our visits to her so much easier. Overall we couldn't thank everyone enough.

From the friendly welcome at reception, to the professional staff, Marie Louise House provides an excellent environment for our mother. They keep us well informed about her condition and she appreciates the care received. We are very happy.

Lounge chairs a bit shabby. Food tables require some maintenance.

My wife has been at Marie Louise House since November 2025 on the Nightingale unit, as she has Alzheimer's. At Marie Louise House, the staff really care about my wife and her fellow residents. I and my family have all experienced many of the team members who go way beyond their designated roles to ensure my wife is as happy as possible, whilst being safe and healthy as she can be. Whether that is knowing her name, saying hello and asking how she is to engage her in activities. This is true whether they work in any department.

My mother moved to Marie Louise House in September 2025. She settled in quickly. The staff are polite caring and treat her with dignity and respect. They listen to any concerns and do their best to address them. The home is very clean, spacious and airy. We are happy with our choice.

Helpful, cheerful staff. Lovely atmosphere. Good food, warm and welcoming.

My only complaint would be the complete lack of communication from the management of the home. I have e-mailed with queries on funding which have not been replied to and there has been no official feedback to me on my Mother's health etc since she went in last year. Luckily the nursing staff make up for this shortfall.

Exceptional care provided for my mum in her 9th decade.

We will be forever grateful that Mum's experience was so happy and reflects our final memories of her.

Highly recommended.

After a bad fall at home, my grandmother decided to go to Marie Louise House for some respite. She is having a great time. The staff have been so kind and respectful. The food has been amazing and there are always fun and engaging activities for the residents to get involved with if they wish. Her room is fantastic and there’s a really relaxed atmosphere in the home. Communication with the home has been fantastic. It provides such peace of mind knowing that she is being well cared for and nurtured back to health. She describes it as being on holiday! We love going to visit her and it’s lovely seeing how the staff interact with all of the residents.

The moment I entered Marie Louise House I knew this was going to be a wonderful place for my mum. Although sadly she only had a short stay, the staff were always so kind, caring and professional and showed amazing attention and dignity during her final hours. A lovely care home ran by lovely staff.

You are an amazing team and I thoroughly recommend you to anyone facing the hard decision of finding suitable residential care for a loved family member.