Healthcare Management Trust in London | 1 Care Home

Review of
Coloma Court
from Don D (Husband of Resident) published on 30 January 2026 Submitted via Postal Card • Report

Overall Experience

Rosina was admitted about ten days ago and had had some bad experience in hospital with a broken hip and Alzheimer's. She has been really well looked after and has begun to her usual happy self, which is a result of good and friendly help by all concerned. Many thanks.

Reply from Natasha Leslie, Registered Manager at Coloma CourtThank you so much for taking the time to share your kind feedback about Rosina's stay with us.
We know how distressing a hospital admission and recovery from a broken hip can be, particularly for someone living with Alzheimer's, and we are truly grateful that you trusted Coloma Court to support her during this time. It means a great deal to our whole team to hear that Rosina is beginning to feel like her usual, happy self again.
Your words reflect exactly what we strive for every day - compassionate, person-centred care delivered with kindness, dignity, and respect. I will be sure to share your lovely comments with the team, as they will be incredibly encouraged by your feedback.
Thank you again for your trust and for recognising the hard work and dedication of our staff.

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Review of
Coloma Court
from Jennifer T (Granddaughter of Resident) published on 16 April 2025 Submitted via Website • Report

Overall Experience

I visited my grandma for her 100th Birthday and was so impressed by the effort and care staff took to make my Grandma's day special. They decorated the room, made wonderful food and one lady even wrote a poem. It must be so hard to work as carers, but despite that they went above and beyond for my grandma.

It was really touching to see how well cared for and loved she is.
Her room is also beautiful and she does activities when she is well enough .

Reply from Natasha Leslie, Registered Manager at Coloma CourtThank you, for your kind review your grandmother had a lovely day receiving the Kings letter, it was also nice to see family and friend's who had traveled far and wide to make the day special for her, it was memorable day for all involved in the preparation and all who attend, once again thank you for the review.

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Review of
Coloma Court
from Lucienne V (Friend of Resident) published on 24 January 2025 Submitted via Website • Report

Overall Experience

My dear friend received excellent care during the last few years of her life. She was treated with great dignity during her stay there. The staff are all very helpful and became family to us all.
I have no hesitation in recommending Coloma Court.

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Review of
Coloma Court
from D B (Daughter of Resident) published on 24 January 2025 Submitted via Website • Report

Overall Experience

My mum had a sudden decline in November 2024 and went to hospital, she was unable to recover to be well enough to go home. She is currently in respite care at Coloma Court. They have been so welcoming to her, they really made her feel settled and at home and put our minds at rest. My mum is beautifully

tended to; she is clean and well dressed, her skin is creamed and looked after, she is loving the food and activities and they try their best to encourage her (no easy task) to join in everything she can. Thank you for your care and love for mum.

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Review of
Coloma Court
from D G (Daughter of Resident) published on 14 January 2025 Submitted via Postal Card • Report

Overall Experience

Overall we are pleased with care my mother received over the past few weeks, however we provided complan because she eats so little. Normally she would go through one box a week, she went through one box in 3 weeks despite frequent requests to give the complan. All staff were very friendly and caring

towards my mother.

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Review of
Coloma Court
from C B (Daughter of Resident) published on 17 December 2024 Submitted via Postal Card • Report

Overall Experience

Coloma Court is a safe and welcoming space for mum. Staff are caring and professional. I can visit at any time, no appointment needed which gives me confidence that mum is being cared for at all times. She can be a handful but staff soon got to know her ways and carry out all aspects of her care with

efficiency and professionalism. Thank you Coloma.

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Review of
Coloma Court
from A N (Daughter of Resident) published on 17 December 2024 Submitted via Postal Card • Report

Overall Experience

Mum has been at Coloma Court for near a year. We have been very happy with her care. The staff are excellent and attend to mum's needs with care and understanding. Mum is always clean and smells good as is her room and bathroom. I would recommend Coloma Court to without any hesitation.

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Review of
Coloma Court
from Kevin J (Son of Resident) published on 16 December 2024 Submitted via Postal Card • Report

Overall Experience

We both found the staff very friendly and helpful. My dad said he enjoyed the stay but he felt the food was not exciting but just acceptable and there was not enough choice on some occasions. The only extra improvement would be for quick staff responsiveness when needing the toilet. He would use the

home again if needed.

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Review of
Coloma Court
from Henry H (Friend of Resident) published on 21 May 2024 Submitted via Website • Report

Overall Experience

I was very concerned how my friend would accept residential care. I am very pleased with the care and attention that the staff provide to their residents. They understand the problems and do everything to help people adjust. More to the point they also understand how this affects spouses, family and

friends. I cannot fault their efforts and level of care provided. The rooms are kept clean and tidy and there is always enough staff on hand to provide more personal attention when required. The atmosphere is loving and positive with the residents treated with care and dignity.

Reply from Natasha Leslie, Registered Manager at Coloma CourtThank you for your review, I am glad you are able to visit the home and continue to maintain a long-standing friendship, the review will be shared with staff on the unit.

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Review of
Coloma Court
from Jane W (Daughter of Resident) published on 9 May 2024 Submitted via Website • Report

Overall Experience

My Mum has lived here for 2 years. I couldn’t ask for better care. All the staff are very attentive, very kind, and put my mum’s best interests first. She is very frail with many medical needs but always looks immaculately clean and comfortable. The rooms and building are spotlessly clean, and Mum

has a lovely rural view from her large window. Whenever I have spoken to reception, care staff, or administration I have always found them to be very helpful, understanding, and courteous. This is a lovely care home.

Reply from Natasha Leslie, Registered Manager at Coloma CourtThank you for taking the time to leave us feedback about your experience at Coloma Court Care Home we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Coloma Court
from K M (Daughter of Resident) published on 8 May 2024 Submitted via Postal Card • Report

Overall Experience

Mum is content and very well looked after. The staff are caring and supportive and always cheerful. The overall atmosphere is positive with residents treated as individuals with their separate needs, likes, and dislikes.

Reply from Natasha Leslie, Registered Manager at Coloma CourtThank you for your review, we appreciate all feedback and it will be shared with all the staff at Coloma Court.

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Review of
Coloma Court
from S O (Wife of Resident) published on 8 May 2024 Submitted via Postal Card • Report

Overall Experience

My husband has been a resident here for 1 year and 4 weeks and in that time he has improved mentally and can converse logically although he was very confused on admission. All his needs are met by the staff and they have infinite patience. The food is excellent and the staff are endlessly patient and

kind.

Reply from Natasha Leslie, Registered Manager at Coloma CourtThank you very much for your review, I am so glad there has been an improvement in your husband's well-being, your review will be shared with the team at St Anne's.

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Review of
Coloma Court
from L J (Daughter of Resident) published on 11 April 2024 Submitted via Website • Report

Overall Experience

This is an excellent care home. My dad lived here for 15 months until the end of his life, we could not have asked for better care. All the staff are attentive, friendly and kind, and really put residents’ best interests at the centre of their work. Staff retention is very good, so my Dad got to know

the carers looking after him, which is so important. He was frail with many medical needs, but always immaculately clean and comfortable. End-of-life care for him was exemplary, we are so grateful. The home is very well run, and management organise regular relatives meetings. For residents who wish to take part, there are varied activities and entertainment. The rooms and building are large, light and airy in an attractive semi-rural setting.

Reply from Natasha Leslie, Registered Manager at Coloma CourtThank you very much for your comments, we aim to ensure our service is of a high standard and suitable for all who live at Coloma Court, whilst ensuring each resident is treated as an individual, I am very pleased you were happy with the care and treatment provided for your father.

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Review of
Coloma Court
from T S (Friend of Resident) published on 10 April 2024 Submitted via Postal Card • Report

Overall Experience

The care of my friend was fantastic, really happy with the care. Would happily recommend the service, venue and staff.

Reply from Natasha Leslie, Registered Manager at Coloma CourtThank you for your review, we are pleased you and your loved one are happy at Coloma Court.

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Review of
Coloma Court
from J G (Daughter of Resident) published on 18 March 2024 Submitted via Postal Card • Report

Overall Experience

My father's needs are well provided for and the staff are always available to help and offer advice to me when I need it.

Reply from Natasha Leslie, Registered Manager at Coloma CourtThank you for your kind review, I am glad we can meet your Father's needs at the care home.

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Review of
Coloma Court
from Elaine P (Daughter of Resident) published on 31 January 2024 Submitted via Website • Report

Overall Experience

My mum became a resident at Coloma Court for a very short time only. All I can say is that I truly wish I had taken steps to move her there long before I did. As soon as she was settled she became at peace and sadly died 2 days later. The staff were exemplary and treated her with so much care and compassion.

I truly recommend Coloma to everyone.

Reply from Natasha Leslie, Registered Manager at Coloma CourtThank you very much for your kind review, it was a pleasure to care for your mother, even though it was only a short time, and may she rest in peace.

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Review of
Coloma Court
from P L (Daughter of Resident) published on 31 January 2024 Submitted via Website • Report

Overall Experience

My sister and I are very happy with the level of care our mum receives at Coloma Court. The care staff are caring and compassionate and are always willing to reassure us about our mum. The nursing staff are excellent and will always update us on our mum's medical needs. It is great to have the digital

care system in place as an added reassurance. The management are doing all that they can to make Coloma Court a 'home-from-home' for the residents. They are honest and innovative and it is great to have regular relatives meetings.
We are also impressed with the number of activities that happen each week and the freedom that is given to the residents to attend if they wish.
Our Mum's assessment of Coloma Court - 'I love it here'.

Reply from Natasha Leslie, Registered Manager at Coloma CourtThank you very much for reviewing Coloma Court your review is uplifting to myself and the staff in the home, with regular learning and development we will continue to provide high quality care and treatment to your mother and all residents in the home to ensure their stay at Coloma Court is enjoyable.

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Review of
Coloma Court
from E S (Wife of Resident) published on 24 January 2024 Submitted via Website • Report

Overall Experience

Coloma continues to provide a high standard of care and any day-to-day problems are dealt with immediately.
During the last year there have been notable improvements in communication with relatives via the video call meetings, entertainment, menus and how meals are served in the dining rooms.
Seeing

management out and about on the floors has the benefit of them seeing what actually goes on. I also appreciate how much time they spend on staffing to select and train new recruits, it definitely pays off.
Congratulations to all the staff on their hard work to maintain these standards.

Reply from Natasha Leslie, Registered Manager at Coloma CourtThank you very much for your kind review, providing high-quality care and treatment is always at the forefront, we ensure our residents and relatives are content and staff have the skills and ability to carry out their roles with continuous training and development, your review will be shared and celebrated with all the staff.

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Review of
Coloma Court
from Amanda N (Daughter of Resident) published on 18 January 2024 Submitted via Postal Card • Report

Overall Experience

Mum was a resident at Coloma for nearly two years and was very happy there. Mum especially loved the variety and quality of the food; the activities and all the friendly residents and staff.
Her care was exemplary during her time there.

Reply from Natasha Leslie, Registered Manager at Coloma CourtThank you your mum is missed by residents and staff in the home, I will pass on your comments to staff in the home, thank you for the review.

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Review of
Coloma Court
from C G (Daughter of Resident) published on 15 January 2024 Submitted via Website • Report

Overall Experience

The whole team at Coloma Court are dedicated to making the resident’s time safe and happy. The carers are well trained, professional, respectful and loving.
The availability of online care notes is so reassuring.

Reply from Natasha Leslie, Registered Manager at Coloma CourtThank you very much for your kind review, the use of technology allows us to share information easily, giving reassurance your loved one is cared for at the highest standard.

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