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Care Home Owned by Foxley Lodge Care Ltd in London

9.0 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Foxley Lodge Care Ltd in London

Foxley Lodge Care Ltd Locations in London (1)

 
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1 Care Home owned by Foxley Lodge Care Ltd in London
Foxley Lodge

24/26 Foxley Hill Road, Purley CR8 2HB 

8.8 10 reviews
  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 22 Rooms from £1,300 / week

Foxley Lodge Care Ltd Reviews in London (10)

9.0
Foxley Lodge Care Ltd has a Group Review Score of 9.0 (8.987) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Foxley Lodge Care Ltd must have a Review Score.

Overall Experience

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Review of

Foxley Lodge

from J E (Niece of Resident) published on 13 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My experience is fairly good. Love it to be better but as it's not a private organisation can't expect it to be wonderful. My aunts room is quite dusty. I wipe the surface when I'm there as very dusty. Her carpet is hoovered but shoes are not moved so dust around the shoes. Bedding goes missing and
a Throw for her bed that was in a draw for several months went missing and not found. Her heating doesn't work well so she has to have mobile radiator's which is not good because it's down to her turning it off and on.
The staff and manager are really lovely

Reply from Docia Ankrah, Registered Manager at Foxley Lodge

Thank you for your feedback. We are very sorry to hear about your experience and we take your concerns seriously. The well-being of our residents is our top priority and we are committed to continuously improve the care we provide. Cleaner carries out cleaning daily as well as Staff doing basic cleaning as per infection control policy of the Home. We respect her personal space and understand she may prefer not to have her room cleaned at certain times, the Home has previously informed family and the Home manages to clean at the appropriate time she agrees.The resident has the tendency of removing things and sometimes refuse to take things that belongs to her, however the Home is monitoring and making sure all her belongings are kept secured at all times.The heating is on at all times but the resident feels cold which the Home provide mobile heating and it is monitored by Staffs.If there is specific concerns you have, we did happy to work with you to find solution that suits you.

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Review of

Foxley Lodge

from I R (Sister of Resident) published on 30 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home meets the needs of my family member. The staff are always friendly, and the care manager continues to be responsive to the specific needs of my family member, which were challenging when he first became a resident. Regular newsletters are distributed, and meetings are arranged periodically
to keep residents and relatives updated on general issues relating to the care home.

Reply from Docia Ankrah, Registered Manager at Foxley Lodge

Thank you so much for your kind words and positive feedback. Foxley Lodge is truly grateful you took time to share your experience. It means a lot to our team to know that care and support are making a difference.

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Review of

Foxley Lodge

from Wayne M (Son of Resident) published on 11 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very good and always show care and empathy. They are very polite and are always on hand to help out. Overall, I have no issues with the care my father receives as he seems happy and content.

Reply from Docia Ankrah, Manager at Foxley Lodge

Thank you so much for your kind words. We are thrilled to hear you had a great experience and we truly appreciate your support of the Home as well.

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Review of

Foxley Lodge

from P K (Son of Resident) published on 21 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the overall care is very good and the manager and staff very helpful. My dad has been improved, and the care is quality and the best. My dad's mental state has improved, and no concerns.
They are able to engage my dad in activities and have improved his mental state.

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Review of

Foxley Lodge

from D V (Niece of Resident) published on 13 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was a resident at Foxley Lodge. They provide very good service. All staff are competent and compassionate. Manager is very friendly and accessible and competent. She is accessible at any time.
The home has reasonable menu choices for residents and they were providing vegetarian meals as well.

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Review of

Foxley Lodge

from E B (Friend of Resident) published on 2 April 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was discharged from the hospital to Foxley Lodge and the environment is clean and safe. They also have competent carers and experienced carers. When I go to visit my friend I can see differences in her wellbeing. Foxley Lodge is a place a way from home that I will recommend.

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Review of

Foxley Lodge

from Geoff K (Cousin of Resident) published on 18 August 2021

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Cousin has been a resident in Foxley Lodge since January 2021. Sadly in that time, I have been unable to visit him due to COVID restrictions plus the fact that I live in Manchester and travel has been extremely challenging. I will say that my contact with Foxley Lodge has always been positive and
my conversations with my cousins have lead me to believe that he is being well cared for in a caring and safe environment. The marks given below reflect the fact that I have as yet been unable to visit personally.

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Review of

Foxley Lodge

from Caroline G (Daughter of Resident) published on 3 August 2021

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Foxley Lodge for 7 months and we have been happy with the care provided. The staff seem caring and know her as an individual. They are always happy for us to talk directly to medical care providers and they have tried to make visiting as easy as possible within covid restrictions.

Reply from Yogi Abhee, Manager at Foxley Lodge

The relative who made this comment is appropriate and it is much appreciated by management and carers at the home. Carers were elevated with this response as they felt they are valued.

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Review of

Foxley Lodge

from Geoff W (Son of Resident) published on 12 October 2020

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Foxley Lodge took in my Mum at a time of crisis. They have taken very good care of her. She suffers from dementia and I have noticed a great improvement with her. She is more aware and talkative. She is well cared for, well fed and is benefiting from the regular company, good food and a safe environment.
My mother enjoys the garden and is much better. The staff are always very nice when we call. Thank you.

Reply from Yogi Abhee, Manager at Foxley Lodge

Thank you for writing this review, we very much appreciate it.

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Review of

Foxley Lodge

from J W (Daughter of Resident) published on 12 October 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff and residents at Foxley Lodge for providing an excellent standard of care to my dad who sadly passed away. He was looked after by all the staff in a dignified way. Has very much loved by all of them.
Infection control measures are in place to safeguard all visitors.
All the carers are very caring.
I would like to thank them again.

Reply from Yogi Abhee, Manager at Foxley Lodge

Thank you for your review of Foxley Lodge, we appreciate it.

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Awards / Recognitions (0)

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