Care Homes Owned by Newbloom Healthcare in Essex

Mum arrived at Willow Lodge and we were very pleased with the care she has been shown. There has been a lot of unease in the last few months where carers are not consistent, and the management has been poor. The mental stimulation has been poor with no regular activities, no music piped through. The seniors you have are excellent and keeping things working. The whole area (rooms and hallway) needs decorating.

I found a very big improvment on this day I visited, very pleasing to experience this.

The staff were fantastic there, Nurses dealt with my dad's complex needs very well and all staff were very friendly, helpful and approachable and really looked after my dad.

Residents are spoken to nicely and encouraged to join in activities and treated with respect; they are taken out for inclusion with other people. The care home smells clean and fresh every time I pop in to visit. I never tell them when I am visiting, and the residents smell fresh as well and have clean clothes.

I would only mention that communication could have been a bit better, but the care was excellent.

As her daughter I feel my mum is in the best place for her.

I am very happy with the care my wife is receiving.

Willows Lodge Care Home has been in our lives for 10 years. My now late father has been a resident here. The staff go above and beyond for him. They treated him like a dad, brother, grandad, nephew and as a friend. You do (as like other places) get the odd hiccup, but the staff try to resolve them to the best of their abilities. We still visit the staff weekly.

I would highly recommend Willows Lodge, they have amazing staff and always happy to help and answer questions and give the best quality of care! We are truly grateful that they are all caring and wonderful and very welcoming!

My elderly Mother was very well cared for during her stay at Willows Lodge. Having been transferred there from the Hospital in a state of acute anxiety, the staff did a wonderful job looking after her and helping to quickly settle her into new unfamiliar surroundings. Mum always spoke very highly of all the carers and nurses who tended to her every need; which is rare praise indeed coming from Mum!

If I could I would give you 20.

Very caring home. Visiting was at any time day or evening. Nothing was too much trouble for the nursing staff. My mother had many needs/issues. She really did receive fantastic care. She was happy in the room she was in. The room was a signal room with a large window which gave the room a nice light feel. I was worried about my mother going into a care home, now I am really pleased and thankful. Willows Lodge Care Home had a space to take my mother. Best decision ever.

Since my mum has been in Willows Lodge she has been treated with dignity and is always clean and presentable.

Mum has done nothing but improve since she has been in the care of Willows Lodge. She now has constant care from the staff and company of people of a similar age to her. Getting her meals and medication under control has seen a significant improvement in her well-being and I can't thank the staff enough.

Also the office staff who are always ready to help me.

Overall, I am very pleased.

Mum has made many friends at Willows Lodge and appears to be happy and well looked after. The staff are always approachable and available to speak to me if I have any concerns, and Mum speaks very highly of them. I appreciate that Lockdown has been a challenge for everyone, especially in care homes, when obviously, visiting was suspended, and all activities were cancelled, due to this, Mum became quite subdued. However, the carers and staff worked tirelessly to counteract this, even though, at times, they were susceptible to Covid virus too.

My mother has been at Willows Lodge since June last year and the care and attention she gets is amazing. All the staff are always incredibly helpful and do everything they can for her. She is treated with dignity and respect. Her care worker is wonderful with her, and all the staff that look after her are brilliant. It has a friendly happy atmosphere and nothing is too much for them.

They have knowledge of my mum's needs and they always have the answers to my questions.

Well, where do I start, My uncle moved into Willow Lodge back in May 2022. He was given the best care, and the staff at Willow Lodge made him feel right at home, right up until his passing at the end of November. He was treated remarkably well. He was let loose in the garden and transformed it, making it blossom again, all new plants, grass etc. The care home even got him a plaque, which was nice. My uncle didn't have a bad word to say about any of the staff, he was always praising them every time we turned up to visit him, always laughing and joking with the staff. The staff always took time out to speak to us when we visited making us feel welcome also. From us all, we would like to thank everyone at Willow Lodge for taking good care of my uncle from the beginning right up until the end.