Care Home Owned by Newbloom Healthcare in Essex

clothes.

the best of their abilities. We still visit the staff weekly.

all the carers and nurses who tended to her every need; which is rare praise indeed coming from Mum!

I would give you 20.

feel. I was worried about my mother going into a care home, now I am really pleased and thankful. Willows Lodge Care Home had a space to take my mother. Best decision ever.

staff who are always ready to help me.

can see a real effort being made to improve the overall care.
Two members of staff have always been a great support to me regarding Mum and her care over the years. Mum absolutely loves them both, and they brighten up her day. I find one lady is very good at calming Mum down and working out what is upsetting her. One gentleman is great with Mum, messing about with her and making her laugh - I can tell Mum likes him. The nurse is brilliant - nothing is too much trouble for her. When I phone at the weekends to video call Mum, she goes out of her way to make it possible, and I really appreciate the effort she goes to so I can get the call with Mum that I want.
Overall, I am very pleased.

speak to me if I have any concerns, and Mum speaks very highly of them. I appreciate that Lockdown has been a challenge for everyone, especially in care homes, when obviously, visiting was suspended, and all activities were cancelled, due to this, Mum became quite subdued. However, the carers and staff worked tirelessly to counteract this, even though, at times, they were susceptible to Covid virus too.

are brilliant. It has a friendly happy atmosphere and nothing is too much for them.

it blossom again, all new plants, grass etc. The care home even got him a plaque, which was nice. My uncle didn't have a bad word to say about any of the staff, he was always praising them every time we turned up to visit him, always laughing and joking with the staff. The staff always took time out to speak to us when we visited making us feel welcome also. From us all, we would like to thank everyone at Willow Lodge for taking good care of my uncle from the beginning right up until the end.

for my Nan but they always go above and beyond for the whole family. The staff truly are fantastic and as a family, we will never be able to show enough gratitude for everything they have done and continue to do.

insult call the dead person's mobile and not the family to inform they died 2 hrs ago and then gave wrong number to coroner, just the tip of the iceberg, avoid at all costs.

and interacting with him was so kind and thoughtful, despite some challenging behaviours due to dementia. The contact and communication with family is also constant with questions answered and time always taken to ensure what is discussed is understood. My uncle was always kept clean and his clothes changed, his dignity was always maintained and his end of life care was second to none. As his relatives, we were always made to feel welcome and never too much trouble to have a cup of tea or a chat during what we know are very busy working times for the staff. From the bottom of my heart - thank you for what you do.