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Care Home Owned by Newbloom Healthcare in Essex

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8.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Newbloom Healthcare in Essex

Only the locations & reviews in Essex for Newbloom Healthcare are showing below.

View the details of all 10 locations (with 238 reviews) owned by Newbloom Healthcare

Newbloom Healthcare Locations in Essex (1)

 - Browse 1 Care Home owned by Newbloom Healthcare in Essex
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Willows Lodge Care Home
82/84 Calcutta Road, Tilbury RM18 7QJ 
8.8 30 reviews
Willows Lodge Care Home, Tilbury, Essex
"My father was in Willows Lodge Care Home in Tilbury for nearly 4 years and was on the first floor. The staff were fantastic there, Nurses…"   Read all 30 reviews
  • 70 Rooms
Location Type Care Home

Willows Lodge Care Home is a purpose-built care home, situated on Calcutta Road and is a short distance from Tilbury town centre. The home is arranged over three floors, and features light and ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care

Newbloom Healthcare Reviews in Essex (30)

8.7

Newbloom Healthcare has a Group Review Score of 8.7 (8.727) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Newbloom Healthcare must have a Review Score.

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Review of

Willows Lodge Care Home

from Lucy S (Daughter of Resident) published on 6 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was in Willows Lodge Care Home in Tilbury for nearly 4 years and was on the first floor.
The staff were fantastic there, Nurses dealt with my dad's complex needs very well and all staff were very friendly, helpful and approachable and really looked after my dad.
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Review of

Willows Lodge Care Home

from Jackie P (Friend of Resident) published on 17 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Residents are spoken to nicely and encouraged to join in activities and treated with respect; they are taken out for inclusion with other people. The care home smells clean and fresh every time I pop in to visit. I never tell them when I am visiting, and the residents smell fresh as well and have clean
clothes.
Reply from Joanna Katz, Customer Service Liason Manager at Willows Lodge Care HomeHi, Thanks for taking to time to Review Willows Lodge. It is great help to hear that we are providing excellent & consistent care. I will share this with the team who I am sure will appreciate hearing this.
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Review of

Willows Lodge Care Home

from A M (Daughter of Resident) published on 2 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The entire team cared for my mum in her last days. I cannot fault the care and support from every staff member.
I would only mention that communication could have been a bit better, but the care was excellent.
Reply from Tracey Darnley, Manager at Willows Lodge Care HomeThank you for your kind comments. It was a pleasure having mum with us and we all miss her. Your comments are invaluable and we will constantly strive to improve. Many thanks
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Review of

Willows Lodge Care Home

from Susan B (Daughter of Resident) published on 30 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We moved our mum into Willows Lodge a few weeks ago and cannot thank them enough. She is safe, clean and encouraged to join in everyday with the activities.
Mum has been taken out to a club and to the shops.
As her daughter I feel my mum is in the best place for her.
Reply from Joanna Katz, Customer Service Liason Manager at Willows Lodge Care HomeThank you for taking the time to provide feedback. We are delighted to hear that your mum has settled into Willows Lodge with ease. It is great to hear that she is benefiting from the activities on offer. I will feed this back to the team.
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Review of

Willows Lodge Care Home

from R S (Husband of Resident) published on 15 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with the care my wife is receiving.
Reply from Joanna Katz, Customer Service Liason Manager at Willows Lodge Care HomeThanks you for taking the time to feedback, we are delighted to hear that you are pleased with the care your wife is receiving at Willows Lodge Care Home.
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Review of

Willows Lodge Care Home

from L P (Daughter of Resident) published on 10 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Willows Lodge Care Home has been in our lives for 10 years. My now late father has been a resident here. The staff go above and beyond for him. They treated him like a dad, brother, grandad, nephew and as a friend. You do (as like other places) get the odd hiccup, but the staff try to resolve them to
the best of their abilities. We still visit the staff weekly.
Reply from Joanna Katz, Customer Service Liason Manager at Willows Lodge Care HomeThank you for taking the time to feedback your experience of Willows Lodge Care Home, it brings great joy to the team to hear that there efforts are recognised and that both residents and their visitors enjoy their time at our home.
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Review of

Willows Lodge Care Home

from K B (Granddaughter of Resident) published on 5 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend Willows Lodge, they have amazing staff and always happy to help and answer questions and give the best quality of care! We are truly grateful that they are all caring and wonderful and very welcoming!
Reply from Joanna Katz, Client Liaison Manager at Willows Lodge Care HomeThank you for taking the time to feedback. I will pass your kind words on to the team at Willows Court. They will be delighted to hear the positive impact they make to both their residents and visitors.
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Review of

Willows Lodge Care Home

from Adam K (Son of Resident) published on 28 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly Mother was very well cared for during her stay at Willows Lodge. Having been transferred there from the Hospital in a state of acute anxiety, the staff did a wonderful job looking after her and helping to quickly settle her into new unfamiliar surroundings. Mum always spoke very highly of
all the carers and nurses who tended to her every need; which is rare praise indeed coming from Mum!
Reply from Joanna Katz, Client Liaison Manager at Willows Lodge Care HomeThank you so much for your lovely review, it's much appreciated! It's wonderful to get such positive feedback, and I'll be sure to share this with the team.
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Review of

Willows Lodge Care Home

from Sandra L (Wife of Resident) published on 8 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hi, my lovely husband was in here for palliative care, I cannot praise all of the staff enough, people say “oh! Yes their Angels”, I’m saying “they truly are first class Angels”.
Thank you for the care you showed my hubby and for looking after me also, God Bless each and every one of you.
If I could
I would give you 20.
Reply from Joanna Katz, Client Liaison Manager at Willows Lodge Care HomeThank you so much for taking the time to write these lovely words, I will ensure that this is shared with the team as I know that they will value hearing this.
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Review of

Willows Lodge Care Home

from L B (Daughter-in-law of Resident) published on 14 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring home. Visiting was at any time day or evening. Nothing was too much trouble for the nursing staff. My mother had many needs/issues. She really did receive fantastic care. She was happy in the room she was in. The room was a signal room with a large window which gave the room a nice light
feel. I was worried about my mother going into a care home, now I am really pleased and thankful. Willows Lodge Care Home had a space to take my mother. Best decision ever.
Reply from Cos Zinonos, Operations Director at Willows Lodge Care HomeThank you for the positive feedback on the care your mother has received at Willows Lodge. Our Management and Care Team always strive to ensure a very high standard of person-centred care within the home, and your kind words affirm the quality of care delivered.
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Review of

Willows Lodge Care Home

from G B (Son of Resident) published on 13 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mum has been in Willows Lodge she has been treated with dignity and is always clean and presentable.
Reply from Cos Zinonos, Operations Director at Willows Lodge Care HomeThank you for your positive feedback regarding the care your Mum has received within our Home.
The Management and Care team always strive to ensure a high standard of person-centred care, your comments are pleasing to see.
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Review of

Willows Lodge Care Home

from D S (Daughter of Resident) published on 23 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has done nothing but improve since she has been in the care of Willows Lodge. She now has constant care from the staff and company of people of a similar age to her. Getting her meals and medication under control has seen a significant improvement in her well-being and I can't thank the staff enough.
Reply from Claire Blank, Marketing at Willows Lodge Care HomeThank you for your kind comments. We are so glad your mum is improving. Your feedback is really appreciated by all our staff who do try to provide the best care.
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Review of

Willows Lodge Care Home

from Julie D (Daughter of Resident) published on 10 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased with the care my mum receives. The staff are very helpful and cheerful.
If there are any problems they always contact me by phone or email. Mum seems to be happy and well cared for. I would like to especially thank the staff on my mum's floor. All the staff are good.
Also the office
staff who are always ready to help me.
Reply from Claire Blank, Marketing at Willows Lodge Care HomeThank you for your lovely feedback which is really appreciated by all our staff. We're so glad to hear your mum is happy and our staff are providing all the care she needs and you are supported too.
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Review of

Willows Lodge Care Home

from Brenda G (Daughter of Resident) published on 9 February 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been at Willow Lodge Care Home for about five years now, and overall, the service has been great. There have been some ups and downs along the way with food being very poor at one time, but this has improved massively now. Things seem to be improving under the new management team, and you
can see a real effort being made to improve the overall care.
Two members of staff have always been a great support to me regarding Mum and her care over the years. Mum absolutely loves them both, and they brighten up her day. I find one lady is very good at calming Mum down and working out what is upsetting her. One gentleman is great with Mum, messing about with her and making her laugh - I can tell Mum likes him. The nurse is brilliant - nothing is too much trouble for her. When I phone at the weekends to video call Mum, she goes out of her way to make it possible, and I really appreciate the effort she goes to so I can get the call with Mum that I want.
Overall, I am very pleased.
Reply from Claire Blank, Marketing at Willows Lodge Care HomeThank you for your positive feedback. It is really appreciated to hear how happy your mum is and the staff are able to provide the care she needs.
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Review of

Willows Lodge Care Home

from Sue B (Daughter of Resident) published on 9 February 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother moved into Willows Lodge when she was no longer able to support/care for herself at home; unfortunately, daily care staff visits did not work well.
Mum has made many friends at Willows Lodge and appears to be happy and well looked after. The staff are always approachable and available to
speak to me if I have any concerns, and Mum speaks very highly of them. I appreciate that Lockdown has been a challenge for everyone, especially in care homes, when obviously, visiting was suspended, and all activities were cancelled, due to this, Mum became quite subdued. However, the carers and staff worked tirelessly to counteract this, even though, at times, they were susceptible to Covid virus too.
Reply from Claire Blank, Marketing at Willows Lodge Care HomeThank you for your positive feedback and taking the time to send a review. Our staff take pride in the care they provide and it's valued to hear you feel supported too.
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Review of

Willows Lodge Care Home

from Amanda W (Daughter of Resident) published on 8 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Willows Lodge since June last year and the care and attention she gets is amazing. All the staff are always incredibly helpful and do everything they can for her. She is treated with dignity and respect. Her care worker is wonderful with her, and all the staff that look after her
are brilliant. It has a friendly happy atmosphere and nothing is too much for them.
Reply from Claire Blank, Marketing at Willows Lodge Care HomeThank you for your lovely comments. We are so glad we can help and provide the care and support your mother needs. Our staff appreciate your feedback.
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Review of

Willows Lodge Care Home

from Stephen D (Son of Resident) published on 11 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are professional and friendly at all times.
They have knowledge of my mum's needs and they always have the answers to my questions.
Reply from Claire Blank, Marketing at Willows Lodge Care HomeThank you for your kind feedback. We are glad your mum's needs are met and you feel supported too. Our staff do try to provide the best care.
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Review of

Willows Lodge Care Home

from Aaron H (Nephew of Resident) published on 29 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well, where do I start, My uncle moved into Willow Lodge back in May 2022. He was given the best care, and the staff at Willow Lodge made him feel right at home, right up until his passing at the end of November. He was treated remarkably well. He was let loose in the garden and transformed it, making
it blossom again, all new plants, grass etc. The care home even got him a plaque, which was nice. My uncle didn't have a bad word to say about any of the staff, he was always praising them every time we turned up to visit him, always laughing and joking with the staff. The staff always took time out to speak to us when we visited making us feel welcome also. From us all, we would like to thank everyone at Willow Lodge for taking good care of my uncle from the beginning right up until the end.
Reply from Claire Blank, Marketing at Willows Lodge Care HomeThank you for your lovely feedback. It was really valued to hear your uncle was happy and well cared for as our staff do try to provide the best care and support.
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Review of

Willows Lodge Care Home

from Cassie M (Granddaughter of Resident) published on 28 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank the staff at Willow lodge enough. From the day my Nan moved in the staff could not do enough. They always put my nan's needs first and are happy to listen to our concerns and put changes in place if need be. My Nan is currently a resident and is quite poorly, not only are they caring
for my Nan but they always go above and beyond for the whole family. The staff truly are fantastic and as a family, we will never be able to show enough gratitude for everything they have done and continue to do.
Reply from Claire Blank, Marketing at Willows Lodge Care HomeThank you for your kind comments. We take great pride in the care we provide so it's really appreciated to hear the staff are providing all the care your nan needs and you and your family feel supported too.
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Review of

Willows Lodge Care Home

from Lorraine H (Wife of Resident) published on 28 November 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Totally incompetent, treat all residents as though they have dementia, don't listen to their concerns, take ages to answer call button. Either get washed at 6am or needs family to intervene for them to be washed at 2.30 in the afternoon. Open their mail and file away without showing resident and final
insult call the dead person's mobile and not the family to inform they died 2 hrs ago and then gave wrong number to coroner, just the tip of the iceberg, avoid at all costs.
Reply from Claire Blank, Marketing at Willows Lodge Care HomeI am sorry that you were unsatisfied with the experience you had whilst we cared for your dear husband. We have investigated the concerns you have raised and have found that the issues you have highlighted in your review are incorrect and are untrue and are an unfair representation of the facts. Notifications were sent to external professional bodies as required.
Losing a loved one is an emotional time and we sympathise with you, however the accusations within your review are an untrue reflection on the care and dedication shown by our staff.
We would be happy to arrange for one of our directors to meet you in person and discuss our findings with you. We will reach out to you via email and try to arrange a convenient time to meet. This review forum is not the correct place to raise concerns of this nature.
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