Newbloom Healthcare in Merseyside | 4 Care Homes

Review of
Lakeside View
from T T (Daughter of Resident) published on 31 October 2025 Submitted via Website • Report

Overall Experience

For over 4 years Lakeside have cared for our Mum. Mum had dementia and we didn't see her for a long time due to Covid restrictions. As soon as those restrictions were lifted we were able to visit and the staff where so welcoming. Lakeside is a lovely warm spotless safe place.
The staff are friendly

and so caring. Mum's room was a good size with an ensuite. Some rooms have a beautiful view over the lake. Everywhere is so clean with none of the unpleasant odours that i came across on the search for somewhere for Mum to spend her final years.
Thank you all so much.

Reply from Joanna Katz, Customer Service Liason Manager at Lakeside View

Thank you for your lovely words. It has been a privilege to care for your mum, and we're so pleased you felt welcomed and supported. Our team takes great pride in providing a warm, clean, and caring…read more

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Review of
Sandpipers Care Centre
from Emma S (Respite Resident) published on 29 October 2025 Submitted via Website • Report

Overall Experience

Very welcoming and friendly atmosphere nothing is ever too much trouble and the staff are always willing to help. plenty of activities available to keep us busy.. Also, the food is excellent. The only problem I found was that there were not enough staff in the morning. but overall, I had a fantastic

experience and I'm looking forward to going back next year.

Reply from Joanna Katz, Customer Service Liason Manager at Sandpipers Care Centre

Thank you so much for your lovely feedback! We're delighted you enjoyed the welcoming atmosphere, activities, and particularly the food. Your comment about morning staffing is appreciated - we'll…read more

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Review of
Sandpipers Care Centre
from Amanda M (Respite Resident) published on 28 October 2025 Submitted via Website • Report

Overall Experience

I had a brilliant time with the other people there I am wanting to be in a place like Sandpipers I am currently waiting for a chc thing to happen. I want to say thank you to everybody I'm glad I came and my eyes opened on a few things

Reply from Joanna Katz, Customer Service Liason Manager at Sandpipers Care Centre

Thank you so much for your kind words! We're so glad you enjoyed your time at Sandpipers and that it was a positive experience for you. Wishing you all the best with your CHC process, and we hope to…read more

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Review of
Sandpipers Care Centre
from Joanne D (Mother of Resident) published on 23 October 2025 Submitted via Website • Report

Overall Experience

Our sons, Will and Tom, recently stayed at Sandpipers for respite in September, and we couldn't have been happier with the care they received. From the moment we arrived, the team were warm, welcoming, and attentive to every detail of their needs. The staff showed genuine kindness, patience, and professionalism

throughout their stay, ensuring both boys were comfortable, happy, and well looked after. Communication was excellent, and we felt reassured knowing they were in such capable hands. It was clear that the team took time to get to know them as individuals, which made a real difference. The environment was calm, clean, and friendly, and the activities provided helped make their stay enjoyable and engaging. We're so grateful to everyone at Sandpipers for their dedication and compassion - it gave us complete peace of mind. We wouldn't hesitate to recommend Sandpipers to any family looking for truly person-centred respite care.

Reply from Joanna Katz, Customer Service Liason Manager at Sandpipers Care Centre

Thank you for your lovely feedback. We're so glad Will and Tom had a positive stay and felt well cared for - that means everything to us.
Your kind words about our team and the personalised care are…read more

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Review of
Sandpipers Care Centre
from Abigail A (Respite Resident) published on 16 October 2025 Submitted via Website • Report

Overall Experience

Brilliant place! Friendly, warm, welcoming, homely and fun
The staff are all amaxing and brilliant at what they do. The activities are fun, the food is amazing and the care is great too! Nothing is ever too much trouble. The facilities are clean and of a great standard. Lovely bedrooms and surroundings

making it very peaceful and relaxing.

Reply from Lorraine Evans, ADMINISTRATOR at Sandpipers Care Centre

Thank you Abigail for your review. We very much enjoyed having you stay at Sandpipers and we're so happy that you enjoyed your stays. We very much look forward to welcoming you back.

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Review of
Evergreen Lodge
from M L (Wife of Resident) published on 5 June 2025 Submitted via Postal Card • Report

Overall Experience

My relative has been here nearly 4 years and has always been very well cared for. Any health issues are spotted quickly and I am kept well informed. Other issues are also quickly resolved. The staff are always friendly and helpful. I have no complaints at all.

Reply from Joanna Katz, Customer Service Liason Manager at Evergreen Lodge

Thank you for taking the time to write your review. I am delighted that you are pleased with care your relative has received whilst they have been living at Evergreen Lodge. Our team pride themselves…read more

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Review of
Dundoran
from Hannah C (Daughter of Resident) published on 23 May 2025 Submitted via Website • Report

Overall Experience

The staff here are wonderful, my dad has been here a few years now and has received full care with compassion and kindness from all of the staff always with his best interests in mind. I can't thank them enough.

Reply from Joanna Katz, Client Liaison Manager at Dundoran

Thank you for leaving such a positive review we are delighted to hear that you have been pleased with the care your dad has received whilst he has been living at Dundoran. Our team take great pride in…read more

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Review of
Dundoran
from Margaret J (Wife of Resident) published on 22 May 2025 Submitted via Postal Card • Report

Overall Experience

My initial feelings were doubtful that this was the right abode for my husband - 2 managers leaving in quick succession and then thankfully, Dundoran found itself a suitable, friendly, caring manager and slowly the staff improved also. I now feel my husband is in a safe place, cared for by caring staff,

who keep in touch with me, informing me of changes in medication etc. The building itself is being redecorated at present, and some work is required in the gardens but I am assured that this will take place. I now feel that I have peace of mind.

Reply from Joanna Katz, Client Liaison Manager at Dundoran

Thank you for feeding back. It gives us great pleasure to hear that you are pleased with the decision of trusting the team at Dundoran to care for your husband. We have made some very positive changes…read more

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Review of
Dundoran
from Michael R (Brother of Resident) published on 1 May 2025 Submitted via Website • Report

Overall Experience

My sister was admitted to Dundoran on 18/02/2025, she was suffering from a fractured hip and advanced vascular dementia. She was a resident here for only seven weeks and was confined to bed as she was unable to walk. During this time, her care by the staff was kind and considerate, always keeping her

clean and comfortable in the bright and friendly bedroom. Her care was quite challenging for the staff, but they always treated her with dignity.

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Review of
Dundoran
from B B (Husband of Resident) published on 25 April 2025 Submitted via Postal Card • Report

Overall Experience

An excellent care home. Myself and the family could not have found a better care home. My wife is so well looked after. Carers are so professional. The managers and carers make you feel so welcome and are very friendly. A wonderful home.

Reply from Joanna Katz, Customer Service Liason Manager at Dundoran

Thank you for taking the time to feedback. We are delighted to hear that you are pleased with the care your wife is receiving at Dundoran Care Home. I will pass your comments on to the team.

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Review of
Evergreen Lodge
from W S (Father of Resident) published on 11 April 2025 Submitted via Postal Card • Report

Overall Experience

Building interior looks tired. Staff were very friendly. Our daughter went into Evergreen Lodge a really severe alcoholic. The care and attention given by staff and the planning to turn her around were very good. They seem to have a very good system to work with the residents to get the job done and

to educate them to aim for a positive future.

Reply from Joanna Katz, Customer Service Liason Manager at Evergreen Lodge

Thank for taking the time to write such positive feedback about your experience of care you and your daughter have received at Evergreen Nursing Home. I wish to reassure you that we are working at…read more

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Review of
Evergreen Lodge
from M T (Mother of Resident) published on 12 March 2025 Submitted via Postal Card • Report

Overall Experience

My son has only been at Evergreen a month and we have been very pleased with the service they are very welcoming and helpful really getting to know my son and very kind and engaging. Rooms are very clean and the decor is in need of an update. The meals are lovely plenty of choice.

Reply from Joanna Katz, Customer Service Liason Manager at Evergreen Lodge

Hi, Thank you for taking the time to write such kind words. We are delighted to hear that your son has settled in nicely and is comfortable at Evergreen Lodge. It will be my pleasure to pass your…read more

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Review of
Lakeside View
from Kath R (Wife of Resident) published on 10 December 2024 Submitted via Website • Report

Overall Experience

My husband was admitted in 2018 with complex nursing needs and has lived here since. The manager, nursing team, administration and team leaders are exceptional in their care for residents and their families. They are very able to facilitate continuing NHS funding for residents with complex care needs,

getting one-to-one funding when needed and their terminal care is above and beyond the standard anticipated in a hospice. I cannot recommend them highly enough.
The social activities organisers work really hard to ensure good quality activities both inside and outside the home. The catering is excellent and the rooms are very homely and comfortable; my husband's room was personalised to reflect his love of a football club.
When there are problems they are investigated and remedied promptly and the attention to safeguarding and quality is exemplary.
Most of all, the carers, the leadership team and staff are kind, genuinely invested in the residents and caring, and very approachable- highly recommend.

Reply from Joanna Katz, Customer Service Liason Manager at Lakeside View

Hi, Thank you for your kind words, we are delighted to hear that you have been happy with the care your husband has received at Lakeside View. We take great pride at ensuring all are residents…read more

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Review of
Dundoran
from Deborah M (Daughter of Resident) published on 6 August 2024 Submitted via Website • Report

Overall Experience

My dad moved here very recently.
Really happy with the care that is provided for him.
He is more settled.
The staff are amazing.
Nothing is too much trouble.
Always very helpful and friendly.
Absolutely made up my dad is here.

Reply from Joanna Katz, Client Liaison Manager at Dundoran

Hi, thank you for taking the time to feedback regarding the care your father has received at Dundoran Nursing Home. We are delighted to hear that your father has settled in with ease and is enjoying…read more

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Review of
Dundoran
from Andrew O (Son of Resident) published on 25 January 2024 Submitted via Postal Card • Report

Overall Experience

Dad is well looked after and staff are brilliant, nothing is too much trouble. Place is always clean.

Reply from Joanna Katz, Client Liaison Manager at Dundoran

Thank you for taking the time to write your review. We are delighted to hear that your dad has been well looked after by the team here at Dundoran. We take great pride in looking after our residents…read more

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Review of
Dundoran
from Patricia D (Daughter of Resident) published on 17 January 2024 Submitted via Website • Report

Overall Experience

It was a very stressful time choosing a nursing home for my lovely 96-year-old mum, but I think we hit the jackpot with Dundoran.
We were impressed that the senior managers took the time to visit Mum in hospital when other nursing homes didn't.
On our first visit, we noted the cleanliness of the place,

the quality of food served and the activities organised to engage residents.
But by far the most apparent and important feature is the warmth and professional nature of each and every staff member. They were just lovely with my mum (and us!).
Sadly Mum lasted less than 2 weeks but the staff did everything possible to make her final days dignified and comfortable. Furthermore, they took care of us offering meals, snacks, drinks and support.
We will always be grateful that our memories of Mum's final days are peaceful ones.
Thank you Dundoran. You are Angels!

Reply from Joanna Katz, Client Liaison Manager at Dundoran

We appreciate you taking the time to write a review during this difficult time. It makes us very happy to hear that your mum was happy and comfortable during her stay here at Dundoran. I will pass…read more

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Review of
Dundoran
from Alicia W (Granddaughter of Resident) published on 5 January 2024 Submitted via Website • Report

Overall Experience

My 96 year old nan was moved to Dundoran following an extended hospital stay due to a bad fall this year. Sadly, she was only there for ten days, but words cannot describe the positive impact the Healthcare Assistant and her staff had on our family’s experience and on my very special nan’s final days.
From

our very first interaction with Healthcare Assistant and her staff I was blown away by their commitment to their residents. They were the only nursing home to visit my nan and had done everything they could do to get to know her and see her as a person. This was indicative of everything that was to come. Their care went over and above expectations in every respect, from personal care of my nan to our emotional care. They truly made my nan’s last days very very special. Every single person we encountered was extremely kind, respectful and they also know how to find the joy in very dark times. I wish I could write a much longer review with much more detail and call out all the individual acts of kindness - forever grateful.

Reply from Cos Zinonos, Operations Director at Dundoran

Thank you for your positive feedback in response to the care received for your nan at our home. It's pleasing to know that our staff team have supported your nan in the best possible way.
Our…read more

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Review of
Dundoran
from J C (Partner of Resident) published on 27 December 2023 Submitted via Website • Report

Overall Experience

Having had my loved one in Dundoran for over 12 months, I cannot fault the genuine care and empathy he and all the family have received. Nothing is too much trouble and the residents are treated with the utmost respect and patience. A real homely feeling radiates throughout and I feel they care about

us all as a family which is amazing.

Reply from Cos Zinonos, Operations Director at Dundoran

Thank you for your kind words regarding the care delivered to your loved one at Dundoran. It's always pleasing to read reviews like this, which highlight the high standards of care from our management…read more

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Review of
Dundoran
from A C (Stepdaughter of Resident) published on 22 December 2023 Submitted via Website • Report

Overall Experience

We moved my stepdad to Dundoran following a terrible experience elsewhere. Our family was very anxious and all of the staff made us feel at ease and welcomed us like family. They made reasonable adjustments for my stepdad and truly went above and beyond to made the transition as smooth and stress free

as possible for him and us.
The care they provide for the residents is exceptional and nothing is ever too much. The staff are always so welcoming and you can tell they truly care for all the residents and they know them and their individual needs so well. Dundoran offers great entertainment all year round for the residents and get families involved as much as possible, which was something we had not experienced in previous care homes.
All the staff have made what has been a difficult year all the more easier knowing my stepdad is receiving the best quality care and have offered my mum so much support. Thank you Dundoran.

Reply from Cos Zinonos, Operations Director at Dundoran

Thank you for your positive feedback regarding the care of your stepdad.
It's always pleasing to see such great care being delivered within our home.

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Review of
Dundoran
from Marcus D (Son of Resident) published on 21 December 2023 Submitted via Website • Report

Overall Experience

The most important resource in a care home is the staff. At Dundoran, the staff are warm, supportive, caring and attentive. My mother has had a stroke and is significantly impaired, but she will always smile when a member of staff comes in and greets her. The relationship she has with the staff is one

of the most positive aspects of her otherwise limited life. In the family, we are all very pleased that we chose Dundoran for her - she is in safe hands there.

Reply from Cos Zinonos, Operations Director at Dundoran

Dear Marcus, thank you for your positive response with regard to the care for your mother.
Our management and care team always strive to ensure a high standard of person-centred care, and your…read more

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Care Homes Owned by Newbloom Healthcare in Merseyside

Newbloom Healthcare Locations in Merseyside (4)

Newbloom Healthcare Reviews in Merseyside (80)

Lakeside View

Sandpipers Care Centre

Sandpipers Care Centre

Sandpipers Care Centre

Sandpipers Care Centre

Evergreen Lodge

Dundoran

Dundoran

Dundoran

Dundoran

Evergreen Lodge

Evergreen Lodge

Lakeside View

Dundoran

Dundoran

Dundoran

Dundoran

Dundoran

Dundoran

Dundoran

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