Newbloom Healthcare in Merseyside | 4 Care Homes

Review of
Lakeside View
from A J (Son of Resident) published on 29 January 2026 Submitted via Website • Report

Overall Experience

My mother has been here now for over 2 years.
I managed to get her moved from another care home where we felt she was being neglected. When she arrived it was clear she had declined was close to the end of her life. Since arriving here at Lakeside view, she has been great, gained weight, clean, well

fed and very well looked after.ot was a tough process that was new to us and throughout this, they were always on the other end of the phone to help. Every single member of staff has been great from management to even the cleaners. It is a well ran home with the service users needs always at the forefront. They have in a way brought our mum back from the brink and gave us more time to spend with her.
I cannot thank everyone enough and recommend Lakeside view enough.

Reply from Joanna Katz, Customer Service Liason Manager at Lakeside ViewThank you so much for your kind and thoughtful words. We're truly honoured to have cared for your mum and to know that our team was able to support both her and your family during such an important time. Your feedback means a great deal to all of us, and we'll be sure to share it with the whole team. Thank you again for your trust and recommendation.

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Review of
Lakeside View
from Sue A (Friend of Resident) published on 20 January 2026 Submitted via Website • Report

Overall Experience

I would just like to Thank each and everyone of you in lakeside nursing home , well not ever had an experience of someone in a nursing home the care that our Friend Robbie was given in the short time she was there was impeccable, every member of staff were so attentive and had such a lovely way with

all the residents , once again I thank you for everything each and everyone of you did for her from day staff to night staff ,I would definitely recommend your home to people Thankyou Sue xxx

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Review of
Dundoran
from Sandra N (Daughter of Resident) published on 12 January 2026 Submitted via Website • Report

Overall Experience

My father was admitted to Dundordan. He had complex mental health needs alongside deteriorating physical needs. He deteriorated rapidly in their care over a few short weeks. Despite him only being there for a short time the staff had got to know him well and built up a great rapport with him. They handled

his mental and physical health needs amazingly. They were very kind and compassionate to both my father and to his family. I would highly recommend this care home to anyone.

Reply from Joanna Katz, Customer Service Liason Manager at DundoranThank you for your kind words and for taking the time to share your experience. We are very sorry for your loss. It means a great deal to know that our team provided compassionate care to your father and support to your family during such a difficult time. Your feedback will be shared with the staff, and we truly appreciate your recommendation.

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Review of
Evergreen Lodge
from Veronica L (Daughter of Resident) published on 18 December 2025 Submitted via Website • Report

Overall Experience

Brilliant staff and management honest and caring. my Dad has been moved about in the past due to not being able to settle in other homes and not connecting with the staff and staff not being able to cope with my dad but this care home has been amazing with my Dad and his needs . staff go out of there

way to help him and also help me with feel very at ease that he is being looked after well and is in good hands .

Reply from Joanna Katz, Customer Service Liason Manager at Evergreen LodgeThank you for your kind words. We're so pleased your dad has settled well and that our team has been able to meet his needs. It means a lot to know you feel reassured that he's in good hands.

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Review of
Sandpipers Care Centre
from Jack B (Respite Resident) published on 11 December 2025 Submitted via Website • Report

Overall Experience

I absolutely love coming down to Sandpipers. The staff are incredibly welcoming, understanding and kind. Everything is carefully tailored any requirements you have and I feel safe and comfortable when I am staying with Sandpipers. The manager goes above and beyond to help in any way she can... even

if you are just looking for a chat! Calling Sandpipers a 'care home', in my opinion, definitely under selling it. Sandpipers makes my life better, and I can not praise them highly enough! Thank you so much.

Reply from Joanna Katz, Customer Service Liason Manager at Sandpipers Care CentreThank you so much for your lovely message. It means a lot to hear how welcome and comfortable you feel at Sandpipers. The team - and our manager especially - will be thrilled to know their support makes such a difference.

We're really glad Sandpipers feels like more than just a care home to you. Thanks again for your kind words!

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Review of
Evergreen Lodge
from I P (Son of Resident) published on 3 December 2025 Submitted via Postal Card • Report

Overall Experience

My Dad has been in Evergreen Lodge since December 24. All I can say is the staff have been wonderful since he has been in there, always keeping me informed, they took the pressure off me when I needed it, I would highly recommend.

Reply from Joanna Katz, Customer Service Liason Manager at Evergreen LodgeThank you for sharing this. It's reassuring to know your dad has received such attentive care at Evergreen Lodge, and that the staff have supported you and kept you informed. It's wonderful that their dedication has made a meaningful difference for both of you during this time and offered comfort.

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Review of
Evergreen Lodge
from Paul S (Son of Resident) published on 2 December 2025 Submitted via Website • Report

Overall Experience

Excellent, Compassionate Care

My dad has been a resident at Evergreen Lodge for nearly a year, and I am extremely grateful for the care he receives. The staff are incredibly patient with him, even on days when his moods and aggression are challenging. They always treat him with dignity and understanding.

They

consistently make sure he takes his mental-health and diabetic medication, even when he resists it, which gives me real peace of mind. He has regular meals, plenty to drink throughout the day, and the staff check on him frequently to ensure he's comfortable and safe.

What stands out most is how the team go out of their way to give him what he needs, whether that's reassurance, attention, or practical help. It's clear they genuinely care about his wellbeing.

I'm very happy with the staff and the support my dad receives at Evergreen Lodge. I would highly recommend this care home to anyone looking for compassionate, reliable care for a loved one.

Reply from Joanna Katz, Customer Service Liason Manager at Evergreen LodgeThank you for your kind words and for taking the time to share your experience. We're so glad to hear that you & your dad feel supported and cared for at Evergreen Lodge. Our team works hard to ensure his comfort, safety, and wellbeing each day, and your feedback means a great deal to us.

We truly appreciate your confidence and recommendation. It's our pleasure to care for your dad, and we'll continue to support him with the compassion and dignity you have come to expect.

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Review of
Lakeside View
from T T (Daughter of Resident) published on 31 October 2025 Submitted via Website • Report

Overall Experience

For over 4 years Lakeside have cared for our Mum. Mum had dementia and we didn't see her for a long time due to Covid restrictions. As soon as those restrictions were lifted we were able to visit and the staff where so welcoming. Lakeside is a lovely warm spotless safe place.
The staff are friendly

and so caring. Mum's room was a good size with an ensuite. Some rooms have a beautiful view over the lake. Everywhere is so clean with none of the unpleasant odours that i came across on the search for somewhere for Mum to spend her final years.
Thank you all so much.

Reply from Joanna Katz, Customer Service Liason Manager at Lakeside ViewThank you for your lovely words. It has been a privilege to care for your mum, and we're so pleased you felt welcomed and supported. Our team takes great pride in providing a warm, clean, and caring home for our residents. We truly appreciate your kind feedback.

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Review of
Sandpipers Care Centre
from Emma S (Respite Resident) published on 29 October 2025 Submitted via Website • Report

Overall Experience

Very welcoming and friendly atmosphere nothing is ever too much trouble and the staff are always willing to help. plenty of activities available to keep us busy.. Also, the food is excellent. The only problem I found was that there were not enough staff in the morning. but overall, I had a fantastic

experience and I'm looking forward to going back next year.

Reply from Joanna Katz, Customer Service Liason Manager at Sandpipers Care CentreThank you so much for your lovely feedback! We're delighted you enjoyed the welcoming atmosphere, activities, and particularly the food. Your comment about morning staffing is appreciated - we'll review this to improve further. We're so pleased you had a fantastic experience and look forward to seeing you again next year!

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Review of
Sandpipers Care Centre
from Amanda M (Respite Resident) published on 28 October 2025 Submitted via Website • Report

Overall Experience

I had a brilliant time with the other people there I am wanting to be in a place like Sandpipers I am currently waiting for a chc thing to happen. I want to say thank you to everybody I'm glad I came and my eyes opened on a few things

Reply from Joanna Katz, Customer Service Liason Manager at Sandpipers Care CentreThank you so much for your kind words! We're so glad you enjoyed your time at Sandpipers and that it was a positive experience for you. Wishing you all the best with your CHC process, and we hope to see you again soon.

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Review of
Sandpipers Care Centre
from Joanne D (Mother of Resident) published on 23 October 2025 Submitted via Website • Report

Overall Experience

Our sons, Will and Tom, recently stayed at Sandpipers for respite in September, and we couldn't have been happier with the care they received. From the moment we arrived, the team were warm, welcoming, and attentive to every detail of their needs. The staff showed genuine kindness, patience, and professionalism

throughout their stay, ensuring both boys were comfortable, happy, and well looked after. Communication was excellent, and we felt reassured knowing they were in such capable hands. It was clear that the team took time to get to know them as individuals, which made a real difference. The environment was calm, clean, and friendly, and the activities provided helped make their stay enjoyable and engaging. We're so grateful to everyone at Sandpipers for their dedication and compassion - it gave us complete peace of mind. We wouldn't hesitate to recommend Sandpipers to any family looking for truly person-centred respite care.

Reply from Joanna Katz, Customer Service Liason Manager at Sandpipers Care CentreThank you for your lovely feedback. We're so glad Will and Tom had a positive stay and felt well cared for - that means everything to us.
Your kind words about our team and the personalised care are truly appreciated. We look forward to welcoming them back soon

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Review of
Sandpipers Care Centre
from Abigail A (Respite Resident) published on 16 October 2025 Submitted via Website • Report

Overall Experience

Brilliant place! Friendly, warm, welcoming, homely and fun
The staff are all amaxing and brilliant at what they do. The activities are fun, the food is amazing and the care is great too! Nothing is ever too much trouble. The facilities are clean and of a great standard. Lovely bedrooms and surroundings

making it very peaceful and relaxing.

Reply from Lorraine Evans, ADMINISTRATOR at Sandpipers Care CentreThank you Abigail for your review. We very much enjoyed having you stay at Sandpipers and we're so happy that you enjoyed your stays. We very much look forward to welcoming you back.

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Review of
Evergreen Lodge
from M L (Wife of Resident) published on 5 June 2025 Submitted via Postal Card • Report

Overall Experience

My relative has been here nearly 4 years and has always been very well cared for. Any health issues are spotted quickly and I am kept well informed. Other issues are also quickly resolved. The staff are always friendly and helpful. I have no complaints at all.

Reply from Joanna Katz, Customer Service Liason Manager at Evergreen LodgeThank you for taking the time to write your review. I am delighted that you are pleased with care your relative has received whilst they have been living at Evergreen Lodge. Our team pride themselves at offering excellent care and ensuring relatives and friends are kept well informed as to changes or issues which may arise in order for us to act quickly to ensure our residents are comfortable during their time with us.

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Review of
Dundoran
from Hannah C (Daughter of Resident) published on 23 May 2025 Submitted via Website • Report

Overall Experience

The staff here are wonderful, my dad has been here a few years now and has received full care with compassion and kindness from all of the staff always with his best interests in mind. I can't thank them enough.

Reply from Joanna Katz, Client Liaison Manager at DundoranThank you for leaving such a positive review we are delighted to hear that you have been pleased with the care your dad has received whilst he has been living at Dundoran. Our team take great pride in ensuring we give the best care to our residents. I will ensure your kind comments are passed on.

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Review of
Dundoran
from Margaret J (Wife of Resident) published on 22 May 2025 Submitted via Postal Card • Report

Overall Experience

My initial feelings were doubtful that this was the right abode for my husband - 2 managers leaving in quick succession and then thankfully, Dundoran found itself a suitable, friendly, caring manager and slowly the staff improved also. I now feel my husband is in a safe place, cared for by caring staff,

who keep in touch with me, informing me of changes in medication etc. The building itself is being redecorated at present, and some work is required in the gardens but I am assured that this will take place. I now feel that I have peace of mind.

Reply from Joanna Katz, Client Liaison Manager at DundoranThank you for feeding back. It gives us great pleasure to hear that you are pleased with the decision of trusting the team at Dundoran to care for your husband. We have made some very positive changes recently and I am delighted that you are experiencing these.

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Review of
Dundoran
from Michael R (Brother of Resident) published on 1 May 2025 Submitted via Website • Report

Overall Experience

My sister was admitted to Dundoran on 18/02/2025, she was suffering from a fractured hip and advanced vascular dementia. She was a resident here for only seven weeks and was confined to bed as she was unable to walk. During this time, her care by the staff was kind and considerate, always keeping her

clean and comfortable in the bright and friendly bedroom. Her care was quite challenging for the staff, but they always treated her with dignity.

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Review of
Dundoran
from B B (Husband of Resident) published on 25 April 2025 Submitted via Postal Card • Report

Overall Experience

An excellent care home. Myself and the family could not have found a better care home. My wife is so well looked after. Carers are so professional. The managers and carers make you feel so welcome and are very friendly. A wonderful home.

Reply from Joanna Katz, Customer Service Liason Manager at DundoranThank you for taking the time to feedback. We are delighted to hear that you are pleased with the care your wife is receiving at Dundoran Care Home. I will pass your comments on to the team.

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Review of
Evergreen Lodge
from W S (Father of Resident) published on 11 April 2025 Submitted via Postal Card • Report

Overall Experience

Building interior looks tired. Staff were very friendly. Our daughter went into Evergreen Lodge a really severe alcoholic. The care and attention given by staff and the planning to turn her around were very good. They seem to have a very good system to work with the residents to get the job done and

to educate them to aim for a positive future.

Reply from Joanna Katz, Customer Service Liason Manager at Evergreen LodgeThank for taking the time to write such positive feedback about your experience of care you and your daughter have received at Evergreen Nursing Home. I wish to reassure you that we are working at updating the interior to bring it up to the same high standards of the care provided. I will certainly pass your feedback to the team who I am sure will appreciate receiving it.

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Review of
Evergreen Lodge
from M T (Mother of Resident) published on 12 March 2025 Submitted via Postal Card • Report

Overall Experience

My son has only been at Evergreen a month and we have been very pleased with the service they are very welcoming and helpful really getting to know my son and very kind and engaging. Rooms are very clean and the decor is in need of an update. The meals are lovely plenty of choice.

Reply from Joanna Katz, Customer Service Liason Manager at Evergreen LodgeHi, Thank you for taking the time to write such kind words. We are delighted to hear that your son has settled in nicely and is comfortable at Evergreen Lodge. It will be my pleasure to pass your feedback to the team who I am sure will appreciate hearing your feedback.

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Review of
Lakeside View
from Kath R (Wife of Resident) published on 10 December 2024 Submitted via Website • Report

Overall Experience

My husband was admitted in 2018 with complex nursing needs and has lived here since. The manager, nursing team, administration and team leaders are exceptional in their care for residents and their families. They are very able to facilitate continuing NHS funding for residents with complex care needs,

getting one-to-one funding when needed and their terminal care is above and beyond the standard anticipated in a hospice. I cannot recommend them highly enough.
The social activities organisers work really hard to ensure good quality activities both inside and outside the home. The catering is excellent and the rooms are very homely and comfortable; my husband's room was personalised to reflect his love of a football club.
When there are problems they are investigated and remedied promptly and the attention to safeguarding and quality is exemplary.
Most of all, the carers, the leadership team and staff are kind, genuinely invested in the residents and caring, and very approachable- highly recommend.

Reply from Joanna Katz, Customer Service Liason Manager at Lakeside ViewHi, Thank you for your kind words, we are delighted to hear that you have been happy with the care your husband has received at Lakeside View. We take great pride at ensuring all are residents experience individually personalised care. Your feedback means a great deal to us and I will be sure to pass it on to the team. Thank you.

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Care Homes Owned by Newbloom Healthcare in Merseyside

Newbloom Healthcare Locations in Merseyside (4)

Newbloom Healthcare Reviews in Merseyside (87)

Lakeside View

Lakeside View

Dundoran

Evergreen Lodge

Sandpipers Care Centre

Evergreen Lodge

Evergreen Lodge

Lakeside View

Sandpipers Care Centre

Sandpipers Care Centre

Sandpipers Care Centre

Sandpipers Care Centre

Evergreen Lodge

Dundoran

Dundoran

Dundoran

Dundoran

Evergreen Lodge

Evergreen Lodge

Lakeside View

Awards / Recognitions (0)

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