Dundoran is a thirty-nine bedroom care home in Birkenhead, owned by Newbloom Healthcare, which has an impressive inspection rating and scenic countryside surroundings.
The home has benefitted from significant investment and refurbishment in order to keep up with modern standards of care and personal hygiene, while always looking to maintain a living environment that is secure and enjoyable.
The thoughts and opinions of service users are taken into account as much as possible within the running of the facility, who also have any particular needs assessed before becoming an occupant.
Group: Newbloom Healthcare
Person in charge: Rebecca Cross (Manager)
Local Authority / Social Services: Wirral Metropolitan Borough Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 39 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Younger Adults
Specialist Care Categories: AIDS/HIV • Anorexia/Bulimia/Self Harming • Asperger Syndrome • Autism/ASD • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Challenging Behaviour • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Prader-Willi Syndrome • Schizophrenia • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment
Admission Information: Ages 50+.
Single Rooms: 37
Shared Rooms: 1
Rooms with ensuite WC: 8
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Dundoran: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 6.7 (maximum of 10) for Dundoran is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Dundoran in Google's Search Results - more info
b) The score for the number of positive Reviews is 2.1 out of 5 from 4 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.597 for Dundoran is calculated as follows: ( (44 Excellents x 5) + (27 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 72 Ratings = 4.597
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 2.132 Points relating to the number of positive Reviews for Dundoran is based on 4 positive Reviews in the last 24 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 = 3.75 then divided by 2 = 1.875
Target of 7.8 positive Reviews (39 registered maximum number of service users ÷ 5). 4 Reviews ÷ 7.8 Target = 0.513 , then divided by 2 = 0.257
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Dundoran has a Review Score of 6.7 (6.729) from 6 Reviews
Review submitted from a Postal Card by Andrew M (Resident) on Wednesday 19 April 2017. Relates to April 2017.
Staff and amenities are very good.
How likely would you be to recommend Dundoran? Extremely Likely
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Review submitted from a Postal Card by G C (Daughter of Resident) on Monday 13 March 2017. Relates to February 2017.
My mum went to Dundoran after her previous home said they couldn't manage her because of a downturn in her ongoing dementia. Dundoran have been marvellous with her. Since arriving she looks cleaner, always nicely dressed and altogether seems more settled and a lot happier.
The staff seem to genuinely care and like the residents and are so warm and caring towards my mum.
The staff will ring me if there are any problems with mum's health and are very proactive in giving and getting mum the best care possible.
How likely would you be to recommend Dundoran? Extremely Likely
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Review submitted from a Postal Card by Helen C (Wife of Resident) on Friday 5 August 2016. Relates to May 2016.
I will say that I am very satisfied with the home in every way.
How likely would you be to recommend Dundoran? Extremely Likely
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Review submitted from a Postal Card by Bethan J (Daughter of Resident) on Thursday 28 July 2016. Relates to July 2016.
This nursing home is a really nice friendly home. The staff are all kind and really great at their jobs. The home is clean and tidy. The rooms are nice and clean. The nurses are all fantastic. The management do a great job. The chef and kitchen staff do a fantastic job. The food is first class and they do whatever they can to feed mum whatever she likes. I am so happy we found this home for my mum I doubt there would be a better one.
How likely would you be to recommend Dundoran? Extremely Likely
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Review submitted from a Postal Card by Brian K (Son of Resident) on Monday 7 March 2016. Relates to February 2016.
I live a long way away from the nursing home and can only visit at certain times. However the home has always been very courteous and helpful and I am confident they are taking good care of my mum who is aged 103.
How likely would you be to recommend Dundoran? Extremely Likely
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Review submitted from a Postal Card by R B (Wife of Resident) on Thursday 4 February 2016. Relates to January 2016.
My husband had a massive stroke, heart attack and lost the use of his right side and has vascular dementia. This happened on the 5th November 2015. He was in hospital for eight weeks and slowly improved, i.e he was able to walk with aids, but very unstable. His dementia also seemed to be worse. Eventually he was in an assessment ward and was discharged on Boxing day. I had found a care home Dundoran, as I am 84 and he is 87. I felt I would not be able to manage at home. It was a hard decision for me but I know I did the right thing as he is settling down, is eating well, and is walking with the aid of carers. I know he is getting well looked after. Excellent management and carers who take their job seriously. I made a good decision.
How likely would you be to recommend Dundoran? Extremely Likely
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Treated with Dignity
Food & Drink
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