Dundoran

47 Vyner Road South, Noctorum, Prenton CH43 7PW
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9.6 52 Reviews
  • Dundoran, Prenton
Dundoran is a thirty-one bedroom care home in Birkenhead, owned by Newbloom Healthcare.

The team works hard to provide a safe and secure environment, making sure to meet the individual needs of service users, enabling them to maintain independence and dignity.

The bedrooms are well-furnished and tastefully decorated, and they work closely with their service users to make their room feel more like home, and encourage them to bring personal belongings, furnishings and pictures. They can accommodate couples and those requiring en-suite facilities. The home has numerous lounges, a lively dining room and a peaceful garden which is easily accessed.

The thoughts and opinions of service users are taken into account as much as possible within the running of the facility, who also have any particular needs assessed before becoming an occupant.
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Care Provided by Dundoran

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £900

Please get in touch with our team for an individualised price based on care requirements

The price(s) shown are provided by the care home. Contact Dundoran for full pricing details and T&Cs.

Contact Dundoran to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Dundoran to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Lindsey Crone (Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (39)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (19)

Dundoran Reviews (52)

9.6

Dundoran has a Review Score of 9.6 (9.550) out of 10, based on 13 reviews in the last 2 years.
Over all time Dundoran has 52 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Dundoran
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Total of 52, showing 21-40
Review from Margaret J (Wife of Resident) published on 15 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was in Dundoran Nursing Home from August 2021 until his death in May 2023. I was very happy with the care he received there and always felt welcome whenever I visited. I always received the relevant information, by phone or email when things were happening in the home or when my husband's
condition changed. The staff, both in the office and the carers, were always extremely helpful and caring, and I would like to thank them for all they did for my husband and me at such a difficult time in our lives.
Reply from Claire Blank, Marketing at DundoranMany thanks for your kind comments and taking the time to write a review. We are glad we could help at a difficult time and provide the care your husband needed. Our staff do take a very caring and professional approach when caring for the residents and providing support to their families so this is really valuable to hear.
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Review from Claire H (Daughter of Resident) published on 14 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dundoran is a delightful nursing home and a very caring place to trust with your loved one (having visited my mum there for two years on a pretty much daily basis, I believe I can speak with some authority). I cannot fault the standard of care there, which has always been excellent. Although there
have been a few changes in management in the last few years, I can confirm that both the current manager and the overseeing manager are both excellent and well-liked and respected by the staff.
Please do not allow yourself to be swayed by the recent damning CQC report, which was widely covered in the local press. I believe it is entirely unfair and woefully inaccurate. Sadly this report does damage to a decent family-run business (which is already struggling even to balance the books, I believe) and causes great distress to the wonderful carers working there and also the families of the residents.
Reply from Claire Blank, Marketing at DundoranMany thanks for taking the time to write a review and we are so pleased that you are having such a wonderful experience at Dundoran. We are confident that on reinspection the reports will be far more positive and reflective of the experiences you and other stakeholders are enjoying and will portray a more accurate reflection of the dignified, caring and professional approach taken by our team at Dundoran when caring for our wonderful residents.
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Review from George David M (Brother of Resident) published on 5 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nice and friendly staff, always happy to give a welcome to all who visit residents, who are well cared for in all aspects, such as helping in all activities whether games or days out. The staff also make a point of giving any advice or update on residents' needs.
Reply from Claire Blank, Marketing at DundoranThank you for your lovely comments. Our staff take great pride in all the care and support they provide so the feedback is really appreciated.
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Review from C P (Daughter of Resident) published on 18 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My lovely mum was in Dundoran Nursing Home from June 2016 until she sadly in passed away December 2022. The care delivered by the lovely staff was amazing and the proof is in how long our mum's time was spent at Dundoran. My mum was always treated with respect and her dignity was always considered and
maintained. The staff work very hard and I feel they should be rewarded for this! You are all amazing, a big thank you!
The home made our family very welcome and we were always involved every step of the way. Activities provided were amazing.
Reply from Claire Blank, Marketing at DundoranThank you for your lovely review, it's always good to have positive feedback. We're so glad your mum had the care she needed and you and your family felt supported too. Our staff really appreciate your comments as they do try to provide the best care.
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Review from Nell J (Daughter of Resident) published on 8 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We wanted to thank the extraordinary staff for looking after our dad for the last few months when he’s been in and out of isolation with covid. You are an extraordinary care home. And the people who work there are absolutely lovely led by management who are always so kind and helpful and nothing is
ever too much bother. Every time we ring - everyone knows how Dad is and we are kept in touch with every development. We feel so lucky to have found this amazing care home. Thank you from my sister and from me.
Reply from Claire Blank, Marketing at DundoranThank you for your lovely comments. We take great pride in the care we provide so it's really appreciated to hear the staff are providing all the care your dad needs and you feel reassured at all times.
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Review from Margaret H (Daughter of Resident) published on 15 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother, at 98, now needs professional care which cannot be supplied at home any longer. It is a great relief to see how well she is at Dundoran after a lengthy stay in hospital. The staff always speak well of her and she says she’s happy there when I visit. All the staff are welcoming and always
willing to make time for me if needed. Even though they are all really busy and I would like to just say a very big thank you for that and all you do for Mum. Couldn’t ask for more in a care home.
Reply from Claire Blank, Marketing at DundoranThank you for your lovely feedback. We are so glad your mum is happy and getting all the care she needs. Our staff do take pride in all they do so it was really valued to hear this.
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Review from Valerie H (Wife of Resident) published on 4 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was transferred to Dundoran after a lengthy stay in hospital and a fall in a previous care home.
I am very pleased with the way he is being looked after. He needs full care now and the staff are caring, tolerant and approachable, always welcoming when we visit and available to discuss situations,
medical and personal, as required. My husband's moods vary a lot but I am confident that he will always be dealt with in a professional and caring manner. Thank you all.
Reply from Claire Blank, Marketing at DundoranThank you for your kind feedback. We do take pride in providing the best care so it is really valued to hear your husband is getting all the care and support he needs and you have the reassurance too.
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Review from Sharon P (Daughter of Resident) published on 10 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were so worried, after previous experiences of care homes, for our dad going into full-time care during his final days but we need not have been.
The manager and the staff at Dundoran treated Dad and us with the utmost care and respect and we were made to feel welcome at all times (even when I was
being neurotic because of past experience, they put us at ease!).
The level of care our dad received was exceptional, Dad's level of consciousness during the final days was minimal but in all interactions, Dad was spoken to, explaining what they were doing for him so nothing was a surprise and the genuine caring nature of the staff shines through, from the management and nursing team to the catering and domestic staff.
During the final few days of our dad's life, we were with him 24/7 and we were looked after so well too, emotionally and physically.
I would have no hesitation in recommending Dundoran to anyone whose relative needed care. They were just brilliant.
Reply from Claire Blank, Marketing at DundoranThank you so much for your kind feedback and recommendation of us. It was really valued to hear how well your dad was treated by the staff as we know how much they care and interact with their residents.
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Review from Janet B (Daughter of Resident) published on 4 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad's been a resident at Dundoran for a few years. Recently he has been really unwell; the care he received was excellent. They are an excellent team and nursed him back to good health.
He loves the staff; I can tell from how they are together. I have real peace of mind that he is safe, happy and
well cared for.
Reply from Claire Blank, Marketing at DundoranThank you so much for your lovely feedback. Our staff do try to provide the best care, and we take pride in all they do. We're so glad they were there to help your dad when he was unwell and provide the care he needed. It was very valued to hear how happy he is there.
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Review from Tom C (Son of Resident) published on 23 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care from staff, extremely accommodating - would highly recommend. My dad is really comfortable here and loves the place. The building is beautiful and very well looked after also. All of the residents are given close, individual care to their own needs and are looked after really well.
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Review from Julie C (Friend of Resident) published on 13 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and the staff have been absolutely wonderful in caring for my friend. They go the extra mile and are very caring and thoughtful. I would have no hesitation in recommending this care home, it feels like home from home.
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Review from Eleanor C (Daughter of Resident) published on 13 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is such a relief to have such excellent care provided by Dundoran Care Home. These people aren’t just trained in care, they genuinely do care about residents and it shows in everything they do. From the welcome card on the day my dad arrived to goal setting, meeting all of his needs in a dignified
and kind manner, we could not ask for more. The manager, in particular, has gone above and beyond to ensure everyone is safe, happy and in the most beautiful space possible. The cleanliness standards are impeccable, all Covid guidelines are met and exceeded in a comfortable and respectful way. Huge thank you to all at Dundoran for helping my dad feel like my dad again!
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Review from Lindsey Q (Daughter of Resident) published on 9 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are professional and caring thank you. Lots of Mums clothes have gone missing now over several weeks.
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Review from Jean M (Wife of Resident) published on 19 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dundoran care home provides a warm, friendly atmosphere for all residents. It is very homely and the staff are wonderful. They are kind, caring staff who put the needs of the residents first which is great to see. I would recommend this home to others in the same position as my husband and myself.
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Review from M G (Son of Resident) published on 4 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Great care and friendly environment.
Mum is very happy here.
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Review from Emma R (Daughter of Resident) published on 27 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are polite and do what they can for everyone. We always get a lovely cup of tea.
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Review from H P (Daughter of Resident) published on 4 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad lived at the nursing home from March this year until August, we cannot thank the staff enough for the kindness and care shown to our Dad throughout his time there. He was treated with dignity and was treated like part of a large family. It was like home from home when we visited he always had a
smile on his face. We cannot praise the staff enough for the treatment we were given when Dad sadly passed away in August.
We would highly recommend Dundoran if you are looking for somewhere where you want your family member to live.
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Review from J S (Resident) assisted by family/friend published on 24 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm 101 years old and love where I am. I wouldn't move for any tea in China. I request to stay in my room which is decorated lovely and homely and I love to watch my tele. The view is excellent of the garden. The nurses are very good and always come to check on me. All the staff come in and speak to
me.
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Review from Geoffrey H (Brother of Resident) published on 1 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service this home has provided to my brother is excellent. He has come on so much and is back to his happy self. My whole family is overwhelmed by all the lovely, caring staff and all that they have done for him and my family.
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Review from Yvonne W (Sister-in-law of Resident) published on 6 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The caring staff are kind and friendly. My sister-in-law has warmed to them, which helps us all cope, knowing she is happy and content there.
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Current Review Score: 9.6 (9.550)

Overview of Review Score

The Review Score of 9.6 (9.550) out of 10 for Dundoran is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.725 for Dundoran is calculated as follows: ( (119 Excellents x 5) + (26 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 153 Ratings = 4.725
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.825 Points relating to the number of positive Reviews for Dundoran is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 3.825
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jun 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Meet the Team (0)

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