Dundoran

47 Vyner Road South, Noctorum, Prenton CH43 7PW
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9.7 44 Reviews
  • Dundoran, Prenton
Dundoran is a thirty-one bedroom care home in Birkenhead, owned by Newbloom Healthcare.

The team works hard to provide a safe and secure environment, making sure to meet the individual needs of service users, enabling them to maintain independence and dignity.

The bedrooms are well-furnished and tastefully decorated, and they work closely with their service users to make their room feel more like home, and encourage them to bring personal belongings, furnishings and pictures. They can accommodate couples and those requiring en-suite facilities. The home has numerous lounges, a lively dining room and a peaceful garden which is easily accessed.

The thoughts and opinions of service users are taken into account as much as possible within the running of the facility, who also have any particular needs assessed before becoming an occupant.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Detention Under Mental Health Act
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1250
  • Self-Funded Residential Dementia Care: £1250 – £1250
  • Self-Funded Nursing Care: £1250 – £1250
  • Self-Funded Nursing Dementia Care: £1250 – £1250
  • RESPITE Self-Funded Residential Care: £1250 – £1250
  • RESPITE Self-Funded Residential Dementia Care: £1250 – £1250
  • RESPITE Self-Funded Nursing Care: £1250 – £1250
  • RESPITE Self-Funded Nursing Dementia Care: £1300 – £1350

These prices are only a guideline, please contact Dundoran to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Lindsey Crone (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (39)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (19)

Dundoran Reviews (44)

Total of 44, showing 21-40
9.7

Dundoran has a Review Score of 9.7 (9.710) out of 10, based on 12 reviews in the last 2 years. Over all time Dundoran has 44 reviews.

Overall Experience

  • 29
  • 15
  • 0
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  • 0

Date Published

44
4
4
12
32

Review from Janet B (Daughter of Resident) published on 4 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad's been a resident at Dundoran for a few years. Recently he has been really unwell; the care he received was excellent. They are an excellent team and nursed him back to good health.
He loves the staff; I can tell from how they are together. I have real peace of mind that he is safe, happy and
well cared for.

Reply from Claire Blank, Marketing at Dundoran

Thank you so much for your lovely feedback. Our staff do try to provide the best care, and we take pride in all they do. We're so glad they were there to help your dad when he was unwell and provide the care he needed. It was very valued to hear how happy he is there.

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Review from Tom C (Son of Resident) published on 23 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care from staff, extremely accommodating - would highly recommend. My dad is really comfortable here and loves the place. The building is beautiful and very well looked after also. All of the residents are given close, individual care to their own needs and are looked after really well.

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Review from Julie C (Friend of Resident) published on 13 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and the staff have been absolutely wonderful in caring for my friend. They go the extra mile and are very caring and thoughtful. I would have no hesitation in recommending this care home, it feels like home from home.

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Review from Eleanor C (Daughter of Resident) published on 13 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is such a relief to have such excellent care provided by Dundoran Care Home. These people aren’t just trained in care, they genuinely do care about residents and it shows in everything they do. From the welcome card on the day my dad arrived to goal setting, meeting all of his needs in a dignified
and kind manner, we could not ask for more. The manager, in particular, has gone above and beyond to ensure everyone is safe, happy and in the most beautiful space possible. The cleanliness standards are impeccable, all Covid guidelines are met and exceeded in a comfortable and respectful way. Huge thank you to all at Dundoran for helping my dad feel like my dad again!

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Review from Lindsey Q (Daughter of Resident) published on 9 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are professional and caring thank you. Lots of Mums clothes have gone missing now over several weeks.

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Review from Jean M (Wife of Resident) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dundoran care home provides a warm, friendly atmosphere for all residents. It is very homely and the staff are wonderful. They are kind, caring staff who put the needs of the residents first which is great to see. I would recommend this home to others in the same position as my husband and myself.

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Review from M G (Son of Resident) published on 4 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great care and friendly environment.
Mum is very happy here.

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Review from Emma R (Daughter of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are polite and do what they can for everyone. We always get a lovely cup of tea.

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Review from H P (Daughter of Resident) published on 4 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad lived at the nursing home from March this year until August, we cannot thank the staff enough for the kindness and care shown to our Dad throughout his time there. He was treated with dignity and was treated like part of a large family. It was like home from home when we visited he always had a
smile on his face. We cannot praise the staff enough for the treatment we were given when Dad sadly passed away in August.
We would highly recommend Dundoran if you are looking for somewhere where you want your family member to live.

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Review from J S (Resident) assisted by family/friend published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm 101 years old and love where I am. I wouldn't move for any tea in China. I request to stay in my room which is decorated lovely and homely and I love to watch my tele. The view is excellent of the garden. The nurses are very good and always come to check on me. All the staff come in and speak to
me.

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Review from Geoffrey H (Brother of Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service this home has provided to my brother is excellent. He has come on so much and is back to his happy self. My whole family is overwhelmed by all the lovely, caring staff and all that they have done for him and my family.

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Review from Yvonne W (Sister-in-law of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The caring staff are kind and friendly. My sister-in-law has warmed to them, which helps us all cope, knowing she is happy and content there.

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Review from Emily G (Granddaughter of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are lovely and friendly. Gran is really well looked after and happy. Any issues are taken care of quickly and effectively.

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Review from E R (Daughter of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have a very friendly, caring, approachable attitude. Staff always do their best to answer any queries or try to resolve any issues.

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Review from A G (Wife of Resident) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are welcoming of visitors at any time. Staff are caring and interested in their resident's conditions so as to support them adequately. Staff and management always have time to answer questions. I have no concerns about care.

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Review from Pat G (Daughter of Resident) published on 10 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident at Dundoran for the past four years. She has dementia and age related macular degeneration. When she arrived Mum was at a very low ebb. Over a short period of time, there was a great improvement due to the kindness and dedication of the staff. Living a long distance from the
Wirral, I am not able to visit as often as I would like to. When I do visit I find the staff welcoming. There is a feeling of warmth towards the residents and that their individual needs are known and met.
Activities are good and varied and Mum especially enjoys the lively and interactive poetry sessions. Mum's room always feels clean and fresh. Contact with management is excellent and I am frequently updated on any issues or concerns. I feel very reassured that such good care is being taken of mum.

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Review from Lesley P (Regular Volunteer) published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A friend and I have been going into Dundoran for seven years now. We are volunteers who take a poetry session for an hour one afternoon every week. The Reader Organisation introduced us to the home and provided supervision and all the resources we needed at first, when that grant stopped we kept on
as volunteers because we enjoyed the sessions. The residents appreciated us (and the poems), the staff were welcoming, we met the same staff each week and we feel as if we make a genuine contribution to the life of the home.

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Review from Keith H (Son of Resident) published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is resident here. She has dementia and was admitted from hospital for 'end of life' care. In her time here, she has shown huge improvement from her previous home, who declined her after her spell in hospital. Apart from one setback (a fall), she seems content in    
Dundoran. Whenever I visit,
she is always clean and well dressed (sometimes stays in bed). Staff are always pleasant, the manager is very professional, food always looks ok too.

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Review from Andrew M (Resident) published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and amenities are very good.

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Review from G C (Daughter of Resident) published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went to Dundoran after her previous home said they couldn't manage her because of a downturn in her ongoing dementia. Dundoran have been marvellous with her. Since arriving she looks cleaner, always nicely dressed and altogether seems more settled and a lot happier.
The staff seem to genuinely
care and like the residents and are so warm and caring towards my mum.
The staff will ring me if there are any problems with mum's health and are very proactive in giving and getting mum the best care possible.

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Current Review Score: 9.7 (9.710)

Overview of Review Score

The Review Score of 9.7 (9.710) out of 10 for Dundoran is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.710 for Dundoran is calculated as follows: ( (104 Excellents x 5) + (28 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 138 Ratings = 4.71

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dundoran is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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