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Care Home Owned by Florence Care Reading Ltd in Berkshire

8.5 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Florence Care Reading Ltd in Berkshire

Only the locations & reviews in Berkshire for Florence Care Reading Ltd are showing below.

View the details of all 2 locations (with 37 reviews) owned by Florence Care Reading Ltd

Florence Care Reading Ltd Locations in Berkshire (1)

 
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1 Care Home owned by Florence Care Reading Ltd in Berkshire
Florence House Care Home

16-22 Westcote Road, Reading RG30 2DE 

9.0 13 reviews
"Mum has been a resident now for about 1 year and a half. Care is exceptional as mum is not the easiest to look after. At times she gets…"   Read all 13 reviews
Location Type Care Home

Welcome to Florence House – Where Exceptional Care Meets Comfort Reimagined in May 2021 under new ownership and management, Florence House underwent a total refurbishment to deliver an enhanced standard of care and a welcoming environment for all… Read more about Florence House Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Younger Adults
  • Learning Disability / Autism
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 79 Rooms from £1,300 / week

Florence Care Reading Ltd Reviews in Berkshire (13)

8.5
Florence Care Reading Ltd has a Group Review Score of 8.5 (8.524) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Florence Care Reading Ltd must have a Review Score.

Overall Experience

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Review of

Florence House Care Home

from LYN G (Wife of Resident) published on 13 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first time I was invited to see the home and where my husband would be, until today, I have been very happy with the home, staff and management of Florence House. The carers and staff are all very caring and friendly towards my husband and me. The carers and staff are very supportive and very
good at their jobs. Thank you all for caring so well for my husband and making my life easier, knowing he is so happy and well looked after. It's a great relief to know that he is in such a wonderful home.

Reply from Carmelia Pimentel, Home Manager at Florence House Care Home

We truly appreciate your kind words. It's wonderful to hear that you and your husband feel supported at Florence House. Our team is here to keep providing the best care and support for him and all our residents.

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Review of

Florence House Care Home

from Elaine B (Daughter of Resident) published on 13 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident now for about 1 year and a half. Care is exceptional as mum is not the easiest to look after. At times she gets very frustrated and angry because of her dementia. Staff are all so very kind and patient with her. They always have a smile for us when any family visit. Home is
always very clean and all residents look very clean and tidy. The home seems to run very efficiently and nothing is too much trouble.The entertainment organisers are especially amazing & always go above & beyond to keep the residents happy & occupied.

Reply from Carmelia Pimentel, Home Manager at Florence House Care Home

We truly appreciate your kind words. Our team is here to keep providing the best care and support to all our residents and their families.

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Review of

Florence House Care Home

from C W (Wife of Resident) published on 13 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience when visiting has always been a pleasant one. Your staff are welcoming, friendly and polite.
I always find my husband in clean bedding and his room is always clean. He's always clean and tidy, due to the care he receives from your staff. We had a lovely time at your summer barbecue.
You managed to bring my husband down into the garden to join us. friend and myself also enjoyed our time at the barbecue; it was such a fun event. Thank you from me. Your staff often tell me if my husband has had a good day, which is lovely to hear.
You arrange things like cutting of toe nails, hair cuts which is always good to hear. I do look forward to coming in to visit my husband and I do believe that's partly down to the friendly warm welcome I get from your brilliant staff.
I have been visiting for just over 4 years and never have I had any doubts about my husband's care.
I'm very grateful to Florence House and all the lovely staff.

Reply from Carmelia Pimentel, Home Manager at Florence House Care Home

Thank you for your kind words and support. We're delighted to hear that your visits have been positive and that our team's care brings you comfort. We're here to provide care and support for all our residents.

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Review of

Florence House Care Home

from E M (Brother of Resident) published on 9 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very friendly and helpful they seem very caring
The home was clean and looked well looked after
Robbie is not an easy person to look after but I feel they respond to his needs
And they keep me updated as I don't live near so can't get to see him very often

Reply from Carmelia Pimentel, Home Manager at Florence House Care Home

Thank you for your feedback. We really appreciate your kind words. Keeping families updated is important to us, and we will continue supporting him and all our residents with care and dedication.

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Review of

Florence House Care Home

from Anna D (Daughter of Resident) published on 9 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was transferred from a care home to Florence House. He was a little confused initially, but soon settled in. All the staff, carers, nurses, activities,administration and managerial are all very professional, kind, caring and respectful. My father loves it there and I know that he is very well
looked after and I thank them from the bottom of my heart for that. I'm looking forward to celebrating my father's 98th birthday in July with him and the staff as they really push the boat out with cards, gifts, balloons and of course cake. Thank you all so very much for what you do for my father and the residents of this lovely home.

Reply from Carmelia Pimentel, Home Manager at Florence House Care Home

Thank you for your kind words! It's truly wonderful to hear how happy and comfortable your father feels at Florence House. We will continue supporting him and all our residents with care and dedication.

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Review of

Florence House Care Home

from T H (Daughter of Resident) published on 9 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in care now since coming out from 2 2-month stay in hospital. For 6 weeks now and another 2 weeks in that time, I have found the staff/nurses very friendly helpful well organised and caring for my mother in a respectable professional way. She has already put on weight 3 kilos, still
underweight, and bed-bound, but she is in late Alzheimer's, Dementia at age 82. She is very clean and they always ask if you want food and drinks. In my opinion excellent first time in a care home.

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Review of

Florence House Care Home

from K L (Daughter of Resident) published on 20 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to Florence House yesterday to visit my father who is in a bad way, but the nursing staff and the manager were amazing and doing such a good job with my father. As for his birthday, they even put balloons and banners up for him on his door and his window and they made us so welcome. How he did
improve there since he came out of hospital and he even put on some weight, but I want to thank all of the staff for what they have done for him. The room was so much better than I thought and there was enough room in there too, so I was so surprised to see all of the cards he had received on the mantelpiece where he could see them. You have all helped him so much and I thank you from the bottom of my heart and he has done well. Even though he is a fighter, he is struggling now as he isn’t so strong, but he still keeps on going and such an amazing man is my father. So many thanks to all of you and to the manager who spent some time with me.

Reply from Carmelia Pimentel, Home Manager at Florence House Care Home

Thank you for your kind words and support, from Florence House Team.

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Review of

Florence House Care Home

from John B (Son of Resident) published on 29 March 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum, aged 89, was transferred to Florence House for palliative care following an operation for a fractured hip and a fractured wrist. She survived for only 10 days and during that short time the effect on her well-being and appearance was very significant. The staff were invariably sympathetic, kind
and attentive, resulting in an overwhelming improvement to her appearance and comfort. During this short, but important final phase of her life, the family were invariably impressed with the staff and thankful for the improvement to her final days. It was for both our family and the staff of Florence House, a job well done.

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Review of

Florence House Care Home

from S T (Daughter of Resident) published on 9 February 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Florence House looked after my father in his final days and were wonderful. They treated him with kindness and dignity, and he was very well cared for. The staff were kind to both my father and our family, and I would highly recommend Florence House.

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Review of

Florence House Care Home

from Sarah R (Daughter of Resident) published on 2 September 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Words cannot say enough about the care my mother received while staying at Florence House Care Home, every single carer, staff, cook, Dr and nurses, are just wonderful people. When mum passed away the care shown to me and my family was exceptional. Couldn’t recommend enough about Florence House Care
Home. Thank you, everyone xxxxxxxxx

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Review of

Florence House Care Home

from Derek B (Son of Resident) published on 15 March 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so lucky that there was space for my father in Florence House when he was transferred from Royal Berkshire Hospital in late November 2021 for palliative care. The room he was in was nice and clean with a nice view, but most of all the care from all the staff was fantastic.
I was called in
the morning of mid-January to be told they thought our father did not have much time left. My sister and I sat with him all day. The carers bought us food and drinks all day, It was so nice that as carers and nurses came on shift or got a chance, they came and asked us if they could hold his hand and say their goodbyes. Our father slipped away late afternoon.


We are so grateful for the compassion and care our father was given. Thank you so much.

Reply from Carmelia Pimentel, Registered Manager at Florence House Care Home

Really appreciated. Thank you for your kind note of support and encouragement.
From all the staff at Florence House.

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Review of

Florence House Care Home

from Mick D (Husband of Resident) published on 19 August 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Top marks all round to staff, carers, and all concerned.

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Review of

Florence House Care Home

from Peter F (Son of Resident) published on 4 August 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There has been a big improvement over the past year or so. Then home is calmer and more organized with the focus on the wellbeing of the residents.

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Awards / Recognitions (0)

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