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Care Home Owned by Florence Care Reading Ltd in Berkshire

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8.5 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Florence Care Reading Ltd in Berkshire

Only the locations & reviews in Berkshire for Florence Care Reading Ltd are showing below.

View the details of all 2 locations (with 47 reviews) owned by Florence Care Reading Ltd

Florence Care Reading Ltd Locations in Berkshire (1)

 - Browse 1 Care Home owned by Florence Care Reading Ltd in Berkshire
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Florence House Care Home
16-22 Westcote Road, Reading RG30 2DE 
9.0 22 reviews
Florence House Care Home, Reading, Berkshire
"We cannot thank you enough at Florence House for looking after our mother for the past two years. Mum was always treated with kindness and…"   Read all 22 reviews
  • from £1,300 / week
  • 83 Rooms
Location Type Care Home

Welcome to Florence House – Where Exceptional Care Meets Comfort Reimagined in May 2021 under new ownership and management, Florence House underwent a total refurbishment to deliver an enhanced ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability Care

Florence Care Reading Ltd Reviews in Berkshire (22)

8.5

Florence Care Reading Ltd has a Group Review Score of 8.5 (8.482) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Florence Care Reading Ltd must have a Review Score.

Overall Experience
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Reviewer Connection to Florence Care Reading Ltd
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Review of

Florence House Care Home

from Carole F (Sister of Resident) published on 2 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you all so much. Love from Carole and John. Take care.
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Review of

Florence House Care Home

from Steve P (Son of Resident) published on 24 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot thank you enough at Florence House for looking after our mother for the past two years. Mum was always treated with kindness and dignity by all staff. The staff at Florence House are very professional and all came to be our friends. Special thanks to the pink ladies who during the day cared
for, looked after, organised activities, and cheering Mum up when she felt down. All this, while looking after the rest of the residents to the same level. My wife and I and the rest of the family will miss all your smiling faces.
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Review of

Florence House Care Home

from J S (Wife of Resident) published on 9 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Husband a resident in Florence House for eighteen months. All staff easy to talk to and they always have a smile.
When carers attend to a resident they are aware of any concern and alert nurses.
Relative kept informed of any new problem.
Reply from Carmelia Pimentel, Home Manager at Florence House Care HomeThank you for your kind words. We're pleased to hear that your husband continues to feel well supported at Florence House. Your appreciation means a great deal to our team.
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Review of

Florence House Care Home

from Christine H (Wife of Resident) published on 23 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Looking very festive for Christmas . always good and varied entertainment.All the Staff are friendly and will always try and help you if they can. It has a nice garden to spend time in in the summer and on nice days.All good
Reply from Carmelia Pimentel, Home Manager at Florence House Care HomeThank you so much for your lovely feedback. We're delighted you enjoy the festive atmosphere, entertainment, and our garden. Our team truly appreciates your kind words.
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Review of

Florence House Care Home

from J R (Daughter of Resident) published on 22 December 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
Can't fault the medical care and all areas are very clean apart from bathroom. But can fault many other things -
Inadequate heating in bedroom, mother providing own heater - Lack of supervision at weekends, carers on mobile phones not engaging with residents - 09/10/25 fire exit blocked all day with
lifting equipment - Poor food stock management frequently running out of basics eg brown bread, horlicks - Strip washes only, mother not offered bath or shower in over a year - Bath near dining room taps not working and room dirty - Newly built conservatory poorly designed with no access to garden for wheelchair users or residents with limited mobility - Dining room not used as dining room - meals eaten in same arm chair resident has been sitting in all day - Daily menu states Starter/Main/Dessert - mother not been offered starter in over a year, frequently run out of pudding given ice cream as alternative. Could list more but reaching word limit.
Reply from Carmelia Pimentel, Home Manager at Florence House Care HomeThank you for sharing your concerns. Heating at Florence House is regularly checked by qualified engineers, with mobile heaters used when needed. Care staff use the Nourish electronic documentation system on handheld devices strictly for care tasks. The Jacuzzi bath is on the first floor of Nightingale, and upgrade works on the unused ground floor have begun. The ground-floor bathroom was used by staff only during Covid for infection control. The kitchen maintains a monitored food inventory to ensure supplies are replenished. Your mum has capacity to make her own decisions, and your sister visits three times a week to support her. The conservatory provides full garden access with sliding doors and ramps for safe, comfortable mobility. I would like to invite you to a meeting so we can discuss this further and ensure all your concerns are fully addressed.
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Review of

Florence House Care Home

from Peter B (Son of Resident) published on 17 December 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mother has been a resident for this Nursing Home since 2022 and I can only praise the staff for caring for my Mother for their loving and caring manner. The staff ranging from the carers, nurses and senior staff all do their best to help and care not only for the residents but their families.


I

fully recommend Florence House to anyone who will need to move there.
Reply from Carmelia Pimentel, Home Manager at Florence House Care HomeThank you so much for your kind words, it means a great deal to us. Our team is dedicated to providing the best care and support for your mother and all our residents. Your recommendation means a lot to our team.
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Review of

Florence House Care Home

from Kathy B (Daughter of Resident) published on 15 December 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
Although mum had been well since moving to Florence house, I do despair sometimes on the lack of communication between staff and family members. I would like to know when she has had a fall or suffered an injury which results in first aid, I'd like to be reassured she's having regular personal care,
her teeth brushed, her hair washed weekly as that doesn't seem to happen. Even a weekly email with an update on what she's done would be gladly received. I have no idea what she's done from one week to the other. Staff seem to be on their mobile phones watching screens rather than interacting with residents.
Reply from Carmelia Pimentel, Home Manager at Florence House Care HomeThank you for sharing your feedback. We're glad to hear your mum has been well since moving to Florence House. To clarify, staff do not use personal mobile phones during shifts; the devices you see are care management devices used to log care records in real time, ensuring care is accurately documented and monitored. Please rest assured that personal care, including oral hygiene and hair washing, is part of our routine plan. Nurses in charge are always available to provide updates, and families are encouraged to approach them or management for any clarification or information needed. It is our protocol to inform families of any changes in health, injuries, incidents, GP visits, or updates from other professionals. We will ensure you receive a weekly update about your mother via email and encourage you to speak directly with nurses during your visits. We appreciate your comments and will take them into account as we continue improving the experience for residents and families.
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Review of

Florence House Care Home

from E B (Daughter of Resident) published on 15 December 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Would have been all 5 stars but sometimes residents wait far too long for bathroom assistance. Rooms are always lovely and clean as are entrance. No bad smells. Staff are always so kind and helpful. Need more exercise stimulation.
Reply from Carmelia Pimentel, Home Manager at Florence House Care HomeThank you for your kind words about our clean rooms and caring staff. We're sorry if bathroom assistance has sometimes taken longer; our team is always available, though delays can occur during busy periods when several residents need help at once.
There are activities available throughout the day, supported by our activity coordinators. In addition, Florence House has an in-house physio who conducts exercise sessions with residents, ensuring that daily physical activity is included as part of their routine. We appreciate your feedback and remain committed to continue to improve residents' experience.
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Review of

Florence House Care Home

from Gloria D (Daughter of Resident) published on 15 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall Mum looked after well she's never had a bed sore and she's been in bed for two years. She's kept clean and tidy. The staff are llovely with her. I think it's a lot of money that I'm paying and she just lies in bed and has nothing to do with anybody and I'm not sure that the meals are the best.
I'm sure that they could have better meals. and afternoon cake his always the same dry and tasteless
Reply from Carmelia Pimentel, Home Manger at Florence House Care HomeThank you for your feedback. We're glad to hear your mum is being well cared for. There are activities available throughout the day, supported by our activity coordinators, and Florence House also has an in-house physiotherapist to encourage daily exercise. Meals are varied with daily choices, and our chef normally prepares low-sugar cakes. Care fees are standard and based on individual care needs and support. If you would like further clarification, we encourage you to approach the management team directly. We appreciate your comments and will take them into account as we continue to improve the experience for residents and families.
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Review of

Florence House Care Home

from Anne B (Wife of Resident) published on 11 December 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Everyone at Florence House is very friendly and the staff work hard to provide a homely atmosphere. The house is full of character with good facilities providing a comfortable, safe environment for its residents. The food is tasty and varied with residents being able make daily choices about what they
would like to eat. My husband is able to have physiotherapy sessions to help him become more mobile and he enjoys the regular musical entertainment organised for the residents . His carers do a great job. Thank you everyone.
Reply from Carmelia Pimentel, Home Manager at Florence House Care HomeThank you for your kind words. We're pleased to hear that you and your husband feel supported at Florence House. Your appreciation means a lot to our team.
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Review of

Florence House Care Home

from LYN G (Wife of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first time I was invited to see the home and where my husband would be, until today, I have been very happy with the home, staff and management of Florence House. The carers and staff are all very caring and friendly towards my husband and me. The carers and staff are very supportive and very
good at their jobs. Thank you all for caring so well for my husband and making my life easier, knowing he is so happy and well looked after. It's a great relief to know that he is in such a wonderful home.
Reply from Carmelia Pimentel, Home Manager at Florence House Care HomeWe truly appreciate your kind words. It's wonderful to hear that you and your husband feel supported at Florence House. Our team is here to keep providing the best care and support for him and all our residents.
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Review of

Florence House Care Home

from C W (Wife of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience when visiting has always been a pleasant one. Your staff are welcoming, friendly and polite.
I always find my husband in clean bedding and his room is always clean. He's always clean and tidy, due to the care he receives from your staff. We had a lovely time at your summer barbecue.
You managed to bring my husband down into the garden to join us. friend and myself also enjoyed our time at the barbecue; it was such a fun event. Thank you from me. Your staff often tell me if my husband has had a good day, which is lovely to hear.
You arrange things like cutting of toe nails, hair cuts which is always good to hear. I do look forward to coming in to visit my husband and I do believe that's partly down to the friendly warm welcome I get from your brilliant staff.
I have been visiting for just over 4 years and never have I had any doubts about my husband's care.
I'm very grateful to Florence House and all the lovely staff.
Reply from Carmelia Pimentel, Home Manager at Florence House Care HomeThank you for your kind words and support. We're delighted to hear that your visits have been positive and that our team's care brings you comfort. We're here to provide care and support for all our residents.
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Review of

Florence House Care Home

from E M (Brother of Resident) published on 9 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I find the staff very friendly and helpful they seem very caring
The home was clean and looked well looked after
Robbie is not an easy person to look after but I feel they respond to his needs
And they keep me updated as I don't live near so can't get to see him very often
Reply from Carmelia Pimentel, Home Manager at Florence House Care HomeThank you for your feedback. We really appreciate your kind words. Keeping families updated is important to us, and we will continue supporting him and all our residents with care and dedication.
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Review of

Florence House Care Home

from Anna D (Daughter of Resident) published on 9 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was transferred from a care home to Florence House. He was a little confused initially, but soon settled in. All the staff, carers, nurses, activities,administration and managerial are all very professional, kind, caring and respectful. My father loves it there and I know that he is very well
looked after and I thank them from the bottom of my heart for that. I'm looking forward to celebrating my father's 98th birthday in July with him and the staff as they really push the boat out with cards, gifts, balloons and of course cake. Thank you all so very much for what you do for my father and the residents of this lovely home.
Reply from Carmelia Pimentel, Home Manager at Florence House Care HomeThank you for your kind words! It's truly wonderful to hear how happy and comfortable your father feels at Florence House. We will continue supporting him and all our residents with care and dedication.
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Review of

Florence House Care Home

from T H (Daughter of Resident) published on 9 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in care now since coming out from 2 2-month stay in hospital. For 6 weeks now and another 2 weeks in that time, I have found the staff/nurses very friendly helpful well organised and caring for my mother in a respectable professional way. She has already put on weight 3 kilos, still
underweight, and bed-bound, but she is in late Alzheimer's, Dementia at age 82. She is very clean and they always ask if you want food and drinks. In my opinion excellent first time in a care home.
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Review of

Florence House Care Home

from K L (Daughter of Resident) published on 20 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I went to Florence House yesterday to visit my father who is in a bad way, but the nursing staff and the manager were amazing and doing such a good job with my father. As for his birthday, they even put balloons and banners up for him on his door and his window and they made us so welcome. How he did
improve there since he came out of hospital and he even put on some weight, but I want to thank all of the staff for what they have done for him. The room was so much better than I thought and there was enough room in there too, so I was so surprised to see all of the cards he had received on the mantelpiece where he could see them. You have all helped him so much and I thank you from the bottom of my heart and he has done well. Even though he is a fighter, he is struggling now as he isn’t so strong, but he still keeps on going and such an amazing man is my father. So many thanks to all of you and to the manager who spent some time with me.
Reply from Carmelia Pimentel, Home Manager at Florence House Care HomeThank you for your kind words and support, from Florence House Team.
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Review of

Florence House Care Home

from John B (Son of Resident) published on 29 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum, aged 89, was transferred to Florence House for palliative care following an operation for a fractured hip and a fractured wrist. She survived for only 10 days and during that short time the effect on her well-being and appearance was very significant. The staff were invariably sympathetic, kind
and attentive, resulting in an overwhelming improvement to her appearance and comfort. During this short, but important final phase of her life, the family were invariably impressed with the staff and thankful for the improvement to her final days. It was for both our family and the staff of Florence House, a job well done.
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Review of

Florence House Care Home

from S T (Daughter of Resident) published on 9 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Florence House looked after my father in his final days and were wonderful. They treated him with kindness and dignity, and he was very well cared for. The staff were kind to both my father and our family, and I would highly recommend Florence House.
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Review of

Florence House Care Home

from Sarah R (Daughter of Resident) published on 2 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Words cannot say enough about the care my mother received while staying at Florence House Care Home, every single carer, staff, cook, Dr and nurses, are just wonderful people. When mum passed away the care shown to me and my family was exceptional. Couldn’t recommend enough about Florence House Care
Home. Thank you, everyone xxxxxxxxx
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Review of

Florence House Care Home

from Derek B (Son of Resident) published on 15 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were so lucky that there was space for my father in Florence House when he was transferred from Royal Berkshire Hospital in late November 2021 for palliative care. The room he was in was nice and clean with a nice view, but most of all the care from all the staff was fantastic.
I was called in
the morning of mid-January to be told they thought our father did not have much time left. My sister and I sat with him all day. The carers bought us food and drinks all day, It was so nice that as carers and nurses came on shift or got a chance, they came and asked us if they could hold his hand and say their goodbyes. Our father slipped away late afternoon.


We are so grateful for the compassion and care our father was given. Thank you so much.

Reply from Carmelia Pimentel, Registered Manager at Florence House Care HomeReally appreciated. Thank you for your kind note of support and encouragement.
From all the staff at Florence House.
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Awards / Recognitions (0)

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