Care Homes Owned by Stour Valley Care Group in Essex

to anybody looking to live the rest of their lives in a safe and happy environment.

which is a relief as she had lost a lot of weight in the last couple of years. The staff are just fantastic and being able to have her hair and nails done regularly is lovely to see. Mum moving to Mistley Manor has given my brother and I peace of mind, so thank you to everyone involved in her care.

interest in her and check on her hourly at night. I would have no hesitation in recommending this excellent care home.

the family as to how to handle Mum's memory decline "bite-size info, don't overwhelm her". Also, they very much look on the positive as to how much Mum can still do and enjoy. She loves all the art activities and is really proud of all her creations. Thank you, Mistley Manor, you do a great job.
There's not one thing about Mistley Manor that isn't 5-star in my opinion.

and shared areas inside and out.
The food offered is excellent and varied, from the main meals to snacks.
Dad always looks cared for, has regular haircuts and being shaved and showered. When Dad has been ill, full support was offered and access for us to visit whenever we needed was given. Always good to see the care staff's recorded visits to Dad throughout the night.
The activities offered to residents are varied fun and suitable. Extremely impressed with the effort put into this and how genuinely caring the whole team are.
The management team are approachable and kind and always welcoming and supportive.
I can only speak highly of Mistley Manor!

caring and compassionate and that's from the kitchen staff, laundry staff right through to the senior carers.
We are very pleased we have Mistley Manor so close to us all.

to feel comfortable at the review and both staff members were both open and approachable on all questions and queries. Overall an excellent experience.

with a smile and good humour. As a family, we know that Mum is safe and happy.

been very happy at Mistley Manor which in turn makes us happy too.

by the excellent in-house team. The staff know all residents by name from day one. All staff are engaged in making life at Mistley Manor like a home from home. The ratio of care staff to residents is excellent. All problems we have raised have been resolved quickly and with good communication. Staff and management take responsibility for ensuring resident's concerns are listened to and agreed actions are implemented. Very holistic attitude to residents and interaction with staff and other residents very impressive.

her anxiety is managed, she's even starting to put on a bit of weight as the food is so nice. It was the staff that made us choose Mistley Manor, they are exceptional, not only with Mum but help me too and you can tell they genuinely care about their residents who they treat with love and dignity. One carer told me after visiting her grandma in a care home when she was little she decided then that she wanted to become a carer so she could be a granddaughter to all the residents she cared for and this is the general feeling you get from all the carers I've met who've helped Mum on her journey. I know Mum is safe, cared for and treated with dignity and I am so very grateful to Mistley Manor.

care for them, what a relief to find such a safe and caring home for my father. Thank you.

a TV and ensuite shower room. There are various communal spaces including TV rooms, music rooms, restaurants, bars, entertainment spaces and well-designed garden areas to relax. Mistley Manor arranges a number of resident excursions as well as daily entertainment and themed events for special occasions like Summer BBQ or Octoberfest. The care provided is excellent from both highly experienced care managers to newly trained staff. Everyone is so friendly. The meals at Mistley Manor are outstanding, the menu changes daily with two to three choices per meal, and the chefs produce meals of restaurant quality with fresh ingredients and delicious sauces. Mistley Manor is in a league of its own.

or management.
I would thoroughly recommend this care home and would return in the future if I needed to. It is infinitely better than the other six I researched prior to choosing. It was also recommended by a friend and the staff at the hospital where I had my operation.
I did not participate in any activities during my stay but through observation, these seemed well attended and varied with outside trips as well as on site. I did not use the hairdressers but observed that many residents did so.