Mistley Manor is a luxury residential care environment, tailoring services to suit quality of life within a tranquil and rural setting.
Versatile packages can include long-term care and respite, with the home also having the expertise to provide personalised dementia care packages.
The latest sector research has been taken onboard and care workers are committed to a bespoke approach throughout the home. As well as relaxing lounge areas, there is also a cinema room and bar to enjoy.
Group: Stour Valley Care Group
Person in charge: Shirley Bendall (Manager)
Local Authority / Social Services: Essex County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 66 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults
Specialist Care Categories: Alzheimer's • Parkinson's Disease
Admission Information: Ages 18+.
Languages Spoken by Staff (other than English): British Sign Language, Spanish; Castilian
Single Rooms: 66
Shared Rooms: 0
Rooms with ensuite WC: 66
Weekly Charges Guide: Personal Care Single £850 – £1200 (These prices are only a guideline, please contact Mistley Manor to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Mistley Manor: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Mistley Manor has a Review Score of 7.8 (7.826)
The Review Score of 7.8 (maximum of 10) for Mistley Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Mistley Manor in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.
Click to show a breakdown of the Review Score
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.75 for Mistley Manor is calculated as follows: ( (38 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 48 Ratings = 4.75
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 3.076 Points relating to the number of positive Reviews for Mistley Manor is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 13.2 positive Reviews (66 registered maximum number of service users ÷ 5). 1 Reviews ÷ 13.2 Target = 0.076
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Heather B (Daughter of Resident) on Tuesday 28 March 2017. Relates to March 2017.
My Mother has been a resident at Mistley Manor for 18 months. Over that period of time the home has adapted her care to suit her needs. She is well cared for by a team of kind and cheerful carers. The wide age range of the carers provides both experience and a variety of interpersonal skills.
The owners are based on site and along with the rest of the Management team are available to discuss any matter very quickly.
How likely would you be to recommend Mistley Manor? Extremely Likely
Overall Standard: Good
Facilities: Excellent
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Satisfactory
Food & Drink: Excellent
Staff: Good
Activities: Good
Management: Good
Safety / Security: Good
Rooms: Excellent
Value for Money: Good
Review submitted from a Website Submission by Maureen S (Daughter of Resident) on Thursday 28 July 2016. Relates to July 2016.
My mother was admitted for emergency respite care overnight and the care home staff could not have been more helpful and professional. I felt completely confident that my mother was in safe and caring hands at the end of her life and receiving the constant attention she needed for her condition.
How likely would you be to recommend Mistley Manor? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Satisfactory
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Website Submission by Gaynor W (Sister of Resident) on Monday 2 November 2015. Relates to September 2015.
My older sister was suffering with Dementia and as Mistley Manor was extremely local to us, I decided to move her from her current home in Dorset. The move was seamless, with the Mistley Manor team (at all levels) doing everything within their power to make my sister feel welcome in her new home. The decor and style in Mistley Manor is like no other I have seen in a care home and is more reminiscent of an upmarket boutique hotel but with a warm and homely atmosphere. The food is also of a very high standard. Friends of ours who came to visit my sister were amazed at how lovely it was. Unfortunately, my sister was in the final stages of her Dementia and sadly died a few weeks ago, but I will not forget the level of care, patience and kindness that the staff and management consistently provided. Nothing was too much trouble and any specialist care or advice required either by a healthcare or other professional service was promptly acquired. I would strongly recommend Mistley Manor and as a relatively new care home just hope they manage to sustain the high standards that differentiates them from other homes.
How likely would you be to recommend Mistley Manor? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Website Submission by Sue M (Partner of Resident) on Saturday 25 July 2015. Relates to June 2015.
5* hotel quality accommodation. My partner enjoyed his respite stay at Mistley Manor and praised the staff frequently. He particularly liked the licenced bar and being able to have a beer or wine with his meal. The facilities and care are second to none and the staff are very helpful in every respect.
How likely would you be to recommend Mistley Manor? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
There are currently no Care Home Idol entrants who have performed at Mistley Manor
