Mistley Manor

2 Long Road, Mistley, Manningtree CO11 2HN
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9.9 68 Reviews
  • Mistley Manor, Manningtree
Mistley Manor is a luxury residential care environment, tailoring services to suit quality of life within a tranquil and rural setting.

Versatile packages can include long-term care and respite, with the home also having the expertise to provide personalised dementia care packages.

The latest sector research has been taken onboard and care workers are committed to a bespoke approach throughout the home. As well as relaxing lounge areas, there is also a cinema room and bar to enjoy.
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Care Provided by Mistley Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 84 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1000
  • Self-Funded Residential Dementia Care: from £1000

These prices are only a guideline, please contact Mistley Manor to find out the exact price for your requirements.

Contact Mistley Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Mistley Manor to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Stour Valley Care Group
  • Privately Owned

Person in Charge

  • Joe Volf (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (84)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (70)

Visiting

  • Upon arrival, visitors must report straight to reception to sign in. This is also where the main offices can be found.

Parking

  • Mistley Manor has 10 parking spaces at the front of the building, additional parking is round the back with around 40 spaces.

Mistley Manor Reviews (68)

9.9

Mistley Manor has a Review Score of 9.9 (9.891) out of 10, based on 31 reviews in the last 2 years.
Over all time Mistley Manor has 68 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Mistley Manor
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Total of 68, showing 1-20
Review from Sue E (Wife of Resident) published on 9 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very warm, welcoming and friendly home. Carers are excellent - friendly and caring towards their clients. A high standard of attention to detail - pick up on issues that need dealing with. District nurse and doctor referred when slight problem occured. M.Manor is like and operates like a home not
an institution. It's the best I could hope for.
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Review from Derek P (Son of Resident) published on 3 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Apart from some crossed wires when my 94-year old mother had to go back into hospital, Mistley Manor, with its friendly and dedicated staff, has been a tonic for her. She was in poor condition after suffering a nasty fall at home last July in which she sustained a sub-dural haematoma. But the improvement
she has made these past two months has been little short of a miracle - a testament to her cussedness and Mistley Manor's caring touch. Before her fall Mum was fiercely independent and living at home. Initially, she pined for her old life (all but impossible due to her new infirmities), but so positive has her experience of Mistley M been that it's not been mentioned in a while. And that is due simply to the excellence of the place and its staff.
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Review from Joanne M (Daughter of Resident) published on 20 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't say enough in praise of Mistley Manor. Mum has been at Mistley for 3 plus years now and I have never ever doubted that it was the best place for her care. The whole process from the selection period, settling in and now long term care has been sensitively managed. All the staff are so welcoming
and nothing is too much trouble. The family run business brings a 'family' feel to the whole environment. There is so much to do at Mistley Manor! There is always an activity of some sort both morning and afternoon, 7 days a week. They often have visits out to nearby places of interest too! Meal times are organised like it is the dining room at a fancy hotel with tables set out and the food is excellently prepared. I always feel that mum is being well looked after and I am comforted by the knowledge that she is safe at all times.
Reply from Emmie Volf, HR Manager at Mistley Manor
Thank you so much for your wonderful review! We are so pleased you are happy with the care your mother receives.
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Review from Mark J (Son of Resident) published on 20 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mistley Manor was fantastic from the moment we contacted the reception to enquire, through to admission of our Dad. The rooms are exceptional and a really good size. We visited 3 other homes in the area - Mistley Manor is just a huge step above all of them. Staff all excellent. Unbeatable
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Review from John A (Son of Resident) published on 20 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother was absolutely delighted with the care she received at Mistley Manor. Not only are the facilities wonderful but so were the staff that looked after her, all of them. They were all professional, cheerful, helpful and went out of their way to meet her needs. She has been there twice for respite
care and I think actually looks forward to visiting. My family couldn't recommend them enough, fantastic.
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Review from David F (Partner of Resident) published on 14 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ellen has had three stays with Mistley Manor. Two were short stays and one a little longer when I was in Hospital last year. She was well looked after on all occasions. The staff are all friendly and some remember Ellen from her previous stays. Stephanie was also helpful in arranging the dates.
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Review from Barbara F (Daughter of Resident) published on 12 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Beautiful home, five star facilities, staff super helpful and warm and welcoming very kind to the residents. I wouldn't want my mum to be anywhere else but there. Excellent specialist dementia care unit. Always go above and beyond.
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Review from Rebecca R (Daughter of Resident) published on 12 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father has been a resident at Mistley Manor for 2 1/2 years and is 100 years old. He is well cared for and feel that all the staff really find dad a much loved character and have his well being top of their list. He is always clean and his room immaculate and fresh smelling and sunny with a nice
garden view.
The food is exceptional and meal times an important part of the day. The activities team really go above and beyond Lovely trips out to Duxford war museum, Colchester Zoo, Alpaca farm, lunch for the lads at local pub and singing, exercise classes, film nights, painting and creative times .
Mistley Manor ensured Dad had a memorable 100th birthday and the times that he has needed additional support with health issues liaised well with his family showing care and compassion .
I am sure no one wishes to be in a care home and we all long to live independently, but at the end of my life I'd be very happy to be cared for here .
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Review from John G (Husband of Resident) published on 12 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very satisfied with the effort of the team to provide support in all areas. There's individuals who go well beyond what might be expected. We look forward to visiting and hearing about activities in support.
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Review from Russell S (Son of Resident) published on 12 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home does everything well. It's a lovely place with great staff. The greatest care is taken with my mother, and therefore, I have peace of mind. Mum is very happy, and all the residents are when I visit.
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Review from Gay D (Daughter of Resident) published on 6 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has had excellent care as she had a couple of health scares this month but i have been kept informed regularly which is greatly appreciated. She went on the trip this month and was so happy in the photos it was lovely to see. She is encouraged to join in the activities and did some anazing painting
recently and when the sing-song starts mum joins in immediately.but if she doesn't want to she will relax with the carers and chat.which they always tell me about when i visit.i can't thank everyone enough for the care given to mum
Reply from Emmie Volf, HR Manager at Mistley Manor
Thank you so much for your lovely review - we are delighted you are happy with the care your mother receives!
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Review from Stephen M (Brother-in-law of Resident) published on 5 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister-in-law sadly passed away with Alzheimers at the beginning of September having spent her last four years in Mistley Manor. During all of that time we were extremely satisfied with the care and compassion she received, and we had no complaints whatsoever. The food was of a high standard, and
the activities such as art, music, and dance were greatly appreciated. We would particularly like to thank the home for the support they gave us, the family, in her final days. We were very grateful for this at a difficult time. We would thoroughly recommend Mistley Manor to anyone needing to consider placing a relative or friend in care.
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Review from S P (Daughter of Resident) published on 5 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is definitely the best place for our mother, now that she can't live alone. Firstly the staff are wonderful. That is ALL staff. So friendly and know our mother very well straight from when she first moved in. Rooms are lovely and the communal areas clean and welcoming. The whole place has an air
of calmness which is just lovely.
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Review from Dennis S (Power of Attorney of Resident) published on 5 November 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Always a welcoming at reception when visiting our dear friend. When we see our friend she is always clean and smart. She always enjoys her meals, indeed we have also eaten lunch with her. The meals are of good standard and there is a nice varied menu to hold her interest. When approached the staff have
always been helpful and courteous. This make the visit even more comfortable. The general appearance of Mistley Manor is always of good standard including the well planned garden areas.
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Review from J R (Daughter of Resident) published on 31 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mistley Manor really looked after my Father, the carers were brilliant. Office and reception staff were really genuine and kind in fact everyone was. Only issue was the arrival when there wasn't a chair for dad as requested when we looked round, but it was sorted in quick time, so amazing
Reply from Emmie Volf, HR Manager at Mistley Manor
Thank you so much for your kind review! We apologise that your father's chair wasn't as requested but we are pleased to hear it was resolved quickly. We take all feedback seriously and your comments…read more
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Review from R R (Daughter of Resident) published on 30 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into the care home originally to give my dad some respite as she suffers with Alzheimer's. The love and care of the staff, not just the careers, but the cleaners, the tea ladies, the cleaners, reception ladies, ended up with us moving her in full time. She has got some of her life back
with more freedom to do what she wants knowing the team look after her so well. Highly recommend (and the cakes are amazing)
Reply from Emmie Volf, HR Manager at Mistley Manor
Thank you so much for your kind review - we are so pleased to hear your mother is enjoying her time here with us!
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Review from S G (Daughter of Resident) published on 30 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had only heard good things about Mistley Manor but wasn't expecting to have to make such an enormous decision so quickly.
Our mother has been a resident for the past 2 weeks and the care from staff in settling her in and making her room homely (thanks to the Handymen) has been wonderful. Who ever
the staff member is eg catering/domestic or carer they all have time to have a chat with mum and make her feel special, that to me is priceless!
Thank you all
Reply from Emmie Volf, HR Manager at Mistley Manor
Thank you so much for your lovely review - we are delighted to hear that your mother is settling in well!
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Review from A L (Daughter of Resident) published on 30 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was at Mistley Manor for respite care for a month and received very good care during his stay. On arrival the maintenance team were especially helpful to get all the necessary equipment that Dad needed sourced and working for him. All the staff are very personable and cheerful. Dad especially
praises the chefs at Mistley Manor and the high quality and range of the meals on offer.
Reply from Emmie Volf, HR Manager at Mistley Manor
Thank you so much for your lovely review - we are so glad your father enjoyed his stay!
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Review from Melanie S (Daughter of Resident) published on 11 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise this home or its staff and management for their high level of care and respect they show to my Mum and us as a family
She has settled there and is happy and fulfilled in life and I cannot honestly say there is nothing that is too much trouble for them. I would recommend Mistley Manor
to anybody looking to live the rest of their lives in a safe and happy environment.
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Review from J W (Daughter of Resident) published on 28 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since our mother moved into Mistley Manor, she has been very happy and settled and we couldn't wish for better care. She takes part in stimulating activities and is much more alert, interested in everyday things and is much more active physically. She absolutely loves the food and has put on weight,
which is a relief as she had lost a lot of weight in the last couple of years. The staff are just fantastic and being able to have her hair and nails done regularly is lovely to see. Mum moving to Mistley Manor has given my brother and I peace of mind, so thank you to everyone involved in her care.
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Current Review Score: 9.9 (9.891)

Overview of Review Score

The Review Score of 9.9 (9.891) out of 10 for Mistley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.891 for Mistley Manor is calculated as follows: ( (329 Excellents x 5) + (38 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 368 Ratings = 4.891
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mistley Manor is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Jan 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (2)

Joe

Joe Volf

Job Title: Registered Manager Joined: 2015

Registered Manager

Lisa

Lisa Bartlett

Job Title: Registered Manager Joined: 2017

ENMH, RNHM, BScHons Community Specialist Practice.

Frequently Asked Questions about Mistley Manor

What types of Care is Mistley Manor registered for?

Older Person Care, Dementia, Learning Disability / Autism, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Mistley Manor have?

There are 84 Single Rooms.

What are the Facilities & Services at Mistley Manor?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Mistley Manor to the centre of Manningtree?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mistley Manor to verify any information. View our terms and conditions. Mistley Manor has an Enhanced Service - more info.