Mistley Manor

2 Long Road, Mistley, Manningtree CO11 2HN
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9.9 68 Reviews
  • Mistley Manor, Manningtree
Mistley Manor is a luxury residential care environment, tailoring services to suit quality of life within a tranquil and rural setting.

Versatile packages can include long-term care and respite, with the home also having the expertise to provide personalised dementia care packages.

The latest sector research has been taken onboard and care workers are committed to a bespoke approach throughout the home. As well as relaxing lounge areas, there is also a cinema room and bar to enjoy.
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Care Provided by Mistley Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 84 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1000
  • Self-Funded Residential Dementia Care: from £1000

These prices are only a guideline, please contact Mistley Manor to find out the exact price for your requirements.

Contact Mistley Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Mistley Manor to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Stour Valley Care Group
  • Privately Owned

Person in Charge

  • Joe Volf (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (84)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (70)

Visiting

  • Upon arrival, visitors must report straight to reception to sign in. This is also where the main offices can be found.

Parking

  • Mistley Manor has 10 parking spaces at the front of the building, additional parking is round the back with around 40 spaces.

Mistley Manor Reviews (68)

9.9

Mistley Manor has a Review Score of 9.9 (9.891) out of 10, based on 31 reviews in the last 2 years.
Over all time Mistley Manor has 68 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Mistley Manor
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Total of 68, showing 21-40
Review from Jackie S (Wife of Resident) published on 28 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy and satisfied with the care and help my husband receives at Mistley Manor. It gives me satisfaction that he is well looked after at all times. It is nice you can always speak to management anytime if you have any questions. I am more than happy.
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Review from J M (Sister of Resident) published on 28 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister, who has Alzheimer's, has been a resident at Mistley Manor for 3 years and has never had any complaints about her room, care or food. She is kept occupied with creative and gentle physical activities and trips to nearby garden centres, beaches and the local church. The staff take a personal
interest in her and check on her hourly at night. I would have no hesitation in recommending this excellent care home.
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Review from Sue G (Daughter of Resident) published on 28 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are all superb with Mum, there's not one that doesn't relate and look after well. She knows them all even with her Alzheimers, which is of course getting worse. I have just had a care plan review and the two staff members were so on the ball and willing to give recommendations to myself and
the family as to how to handle Mum's memory decline "bite-size info, don't overwhelm her". Also, they very much look on the positive as to how much Mum can still do and enjoy. She loves all the art activities and is really proud of all her creations. Thank you, Mistley Manor, you do a great job.
There's not one thing about Mistley Manor that isn't 5-star in my opinion.
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Review from J T (Sister of Resident) published on 28 February 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My brother moved into Mistley Manor in early January 2025 so I do not have a huge experience but what I have seen and heard leads me to be happy that my brother is in safe hands. I like very much how the staff handle feeding residents who need it at lunchtime.
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Review from S G (Son of Resident) published on 7 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The quality of care is excellent and the emotional and physical well being of our mother is always carefully considered. Staff are always available to listen and reassure all is well. All staff have got to know our mother well and know what she likes, even her favourite biscuit. Our mother has always
been very happy at Mistley Manor which in turn makes us happy too.
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Review from Ruth S (Wife of Resident) published on 5 February 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband has been a resident for 14 months after a few years of respite and daycare. He has been looked after very well by the caring staff. The food is first class and my husband has regained previously lost weight. He is as content as he can be and the care staff have come to know his ways.
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Review from P C (Son of Resident) published on 4 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved into Mistley Manor in October 2024. The transition was handled superbly by all of the team and she has settled in really quickly. The level of care engaged and caring attitude of staff, quality of food and overarching ethos at the home are second to none. Very varied activities are offered
by the excellent in-house team. The staff know all residents by name from day one. All staff are engaged in making life at Mistley Manor like a home from home. The ratio of care staff to residents is excellent. All problems we have raised have been resolved quickly and with good communication. Staff and management take responsibility for ensuring resident's concerns are listened to and agreed actions are implemented. Very holistic attitude to residents and interaction with staff and other residents very impressive.
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Review from J J (Daughter of Resident) published on 3 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had a 2-week respite stay when I was unable to care for her. She had a lovely spacious room with an en-suite shower room. She had a lovely stay. There were lots of activities which she was encouraged to join and these were very good for her mental wellbeing. Staff were friendly and helpful.
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Review from B M (Daughter of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was diagnosed with dementia in 2021, Dad and I were determined to care for Mum at home but eventually, it became impossible. Admitting it was time for Mum to go into a care home was the hardest decision to make but a year on from Mum first going to Mistley Manor, she is settled and much calmer as
her anxiety is managed, she's even starting to put on a bit of weight as the food is so nice. It was the staff that made us choose Mistley Manor, they are exceptional, not only with Mum but help me too and you can tell they genuinely care about their residents who they treat with love and dignity. One carer told me after visiting her grandma in a care home when she was little she decided then that she wanted to become a carer so she could be a granddaughter to all the residents she cared for and this is the general feeling you get from all the carers I've met who've helped Mum on her journey. I know Mum is safe, cared for and treated with dignity and I am so very grateful to Mistley Manor.
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Review from J C (Daughter of Resident) published on 19 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has just had some respite at Mistley Manor. She thoroughly enjoyed her stay. Her every need was catered for, and we had complete peace of mind. She will definitely stay again.
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Review from Mandy C (Daughter of Resident) published on 7 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mistley Manor is an excellent care home with amazing staff and management team. The care my father received was exemplary, each member of the team treated him with kindness and respect. In a world where almost weekly, we read of the elderly being mistreated at the hands of those who are supposed to
care for them, what a relief to find such a safe and caring home for my father. Thank you.
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Review from Jan S (Respite Resident) published on 18 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care for 3 weeks during respite and recuperation from a major operation. All staff helpful and diligent. Medicines administered only by senior staff on the floor. The food is very good indeed and all facilities well cared for. Rooms cleaned well every day. Nothing too much trouble for staff
or management.
I would thoroughly recommend this care home and would return in the future if I needed to. It is infinitely better than the other six I researched prior to choosing. It was also recommended by a friend and the staff at the hospital where I had my operation.
I did not participate in any activities during my stay but through observation, these seemed well attended and varied with outside trips as well as on site. I did not use the hairdressers but observed that many residents did so.
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Review from Paul M (Respite Resident) published on 17 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum needed some respite care after a minor operation and also to give the family the space to go on holiday and recharge the batteries. Mistley Manor is a very caring and professional operation and the premises are outstanding. Mum was refreshed after her stay and I really appreciated the little touches
like the nail varnish. My only drops in the marks were because we had some confusion over her using the walker which kept reappearing even though we had said she should not use it for the first two weeks and her hearing aids were not always kept charged up. It is an expensive place to stay and even though we got a special rate it was still a lot of money.
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Review from John G (Son of Resident) published on 17 February 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The facilities were very good and the staff could not have been more helpful. Mum was happy with her room, the food was excellent and all the team were friendly and professional but unfortunately, she missed her home too much, so didn't stay permanently, just a respite break.
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Review from John G (Son of Resident) published on 21 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother needed urgent end-of-life care and it took just one phone call to Mistley Manor to arrange a suite for my mother. The whole process was extremely professional and comforting. Although my mother's stay turned out to be very brief, she was given the highest and most attentive care.
I would
have absolutely no hesitation in recommending Mistley Manor, every member of staff I met or had any dealings with were amazing. Their care and attention to detail also did not falter, even after her death.
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Review from Vanessa P (Daughter of Resident) published on 2 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall the care provided is excellent. My mum has looked so well since coming to live at Mistley Manor, she is happy and looks great. The review was good and highlighted some areas which could be improved for her ie rail by the bed, more vegetables with meals, cricket tv channels and dietary additional.
I know Mum gets on well with the staff, she has her favourite I think, but she chats to them all. It all adds to the more interaction we discussed as Mum is quite sociable. She loves the hairdresser service too.
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Review from E L (Daughter of Resident) published on 11 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent almost 6 years at Mistley Manor before passing away due to Alzheimer's in December 2021. Each time I visited I found Mum to be well cared for and evidently comfortable with the carers around her. The staff were friendly and welcoming, patient and caring. Often faced with difficult circumstances,
as is the nature of caring for dementia sufferers, I witnessed staff deal with many challenging situations with care and compassion and immense patience. Through the covid restrictions, the 'senior first' staff have always been quick to respond to my queries and have provided updates on Mum, or proactively contacted me where issues arose. Whilst sometimes visits, after long periods of absence are tinged with trepidation, on every occasion I left reassured that we had chosen the right place for Mum and that the stresses induced by her Alzheimer's were made as bearable as possible by the great team around her, enabling her to feel safe and secure.
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Review from J W (Resident) published on 10 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Mistley Manor for the past 10 months until she sadly passed away recently. The staff at Mistley have gone over and above in the care they provided to meet her complex needs. She was treated as an individual from day one with dignity and respect. The personal care she
recieved was excellent and she really enjoyed the beautiful food. I am extremely grateful to the carers and management who have always been very accommodating and kind. I would happily recommend Mistley Manor to anyone who is looking for a care home for their loved one. They have been brilliant.
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Review from A C (Son of Resident) published on 8 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents lived in one of the 'independent' bungalows within Mistley Manor, however, they continually accessed and used the facilities, which are excellent. The support both received from all staff has been exemplary. They were treated with kindness, and dignity at all times, from a team who clearly
knew their job extremely well, particularly in the more difficult times. It was a comfort as 'children' that we knew our parents were safe and well cared for in every respect. Staff often going over and above what was expected to provide personal support without being asked.
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Review from N S (Resident) assisted by family/friend published on 5 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I use the service for two days a week daycare and occasional respite breaks. The staff at Mistley Manor go out of their way to help me as I have no family support. The staff are very friendly and always greet me by name when I arrive. Always look forward to going and enjoy the company, the surroundings
and the superb food..
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Current Review Score: 9.9 (9.891)

Overview of Review Score

The Review Score of 9.9 (9.891) out of 10 for Mistley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.891 for Mistley Manor is calculated as follows: ( (329 Excellents x 5) + (38 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 368 Ratings = 4.891
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mistley Manor is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.05 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Jan 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (2)

Joe

Joe Volf

Job Title: Registered Manager Joined: 2015

Registered Manager

Lisa

Lisa Bartlett

Job Title: Registered Manager Joined: 2017

ENMH, RNHM, BScHons Community Specialist Practice.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mistley Manor to verify any information. View our terms and conditions. Mistley Manor has an Enhanced Service - more info.