
Mistley Manor is an excellent care home with amazing staff and management teamMandy C(Daughter of Resident/Service User)

Beautiful home, five star facilities, staff super helpful and warm and welcomingBarbara F(Daughter of Resident/Service User)


Mistley Manor is an excellent care home with amazing staff and management teamMandy C(Daughter of Resident/Service User)

Beautiful home, five star facilities, staff super helpful and warm and welcomingBarbara F(Daughter of Resident/Service User)


Mistley Manor is a luxury residential care environment, tailoring services to suit quality of life within a tranquil and rural setting.
Versatile packages can include long-term care and respite, with the home also having the expertise to provide personalised dementia care packages.
The latest sector research has been taken onboard and care workers are committed to a bespoke approach throughout the home. As well as relaxing lounge areas, there is also a cinema room and bar to enjoy.
Care Provided by Mistley Manor
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 84 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Mistley Manor for full pricing details and T&Cs.
Contact Mistley Manor to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Stour Valley Care Group
- Private Owned
Person in charge
- Joe Volf(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2015
Room Information
- Single Rooms (84)
- Single Rooms with ensuite Wet Room (70)
Visiting
- Upon arrival, visitors must report straight to reception to sign in. This is also where the main offices can be found.
Parking
- Mistley Manor has 10 parking spaces at the front of the building, additional parking is round the back with around 40 spaces.
Mistley Manor Reviews (74)
Mistley Manor has a Review Score of 9.9 (9.903) out of 10, based on 35 reviews in the last 2 years.
Over all time Mistley Manor has 74 reviews.
Mistley Manor really looked after my Father, the carers were brilliant. Office and reception staff were really genuine and kind in fact everyone was. Only issue was the arrival when there wasn't a chair for dad as requested when we looked round, but it was sorted in quick time, so amazing
Thank you so much for your kind review! We apologise that your father's chair wasn't as requested but we are pleased to hear it was resolved quickly. We take all feedback seriously and your comments help us to continually improve our service.
My mum moved into the care home originally to give my dad some respite as she suffers with Alzheimer's. The love and care of the staff, not just the careers, but the cleaners, the tea ladies, the cleaners, reception ladies, ended up with us moving her in full time. She has got some of her life back with more freedom to do what she wants knowing the team look after her so well. Highly recommend (and the cakes are amazing)
Thank you so much for your kind review - we are so pleased to hear your mother is enjoying her time here with us!
Our mother has been a resident for the past 2 weeks and the care from staff in settling her in and making her room homely (thanks to the Handymen) has been wonderful. Who ever the staff member is eg catering/domestic or carer they all have time to have a chat with mum and make her feel special, that to me is priceless!
Thank you all
Thank you so much for your lovely review - we are delighted to hear that your mother is settling in well!
Dad was at Mistley Manor for respite care for a month and received very good care during his stay. On arrival the maintenance team were especially helpful to get all the necessary equipment that Dad needed sourced and working for him. All the staff are very personable and cheerful. Dad especially praises the chefs at Mistley Manor and the high quality and range of the meals on offer.
Thank you so much for your lovely review - we are so glad your father enjoyed his stay!
She has settled there and is happy and fulfilled in life and I cannot honestly say there is nothing that is too much trouble for them. I would recommend Mistley Manor to anybody looking to live the rest of their lives in a safe and happy environment.
My brother moved into Mistley Manor in early January 2025 so I do not have a huge experience but what I have seen and heard leads me to be happy that my brother is in safe hands. I like very much how the staff handle feeding residents who need it at lunchtime.
There's not one thing about Mistley Manor that isn't 5-star in my opinion.
My sister, who has Alzheimer's, has been a resident at Mistley Manor for 3 years and has never had any complaints about her room, care or food. She is kept occupied with creative and gentle physical activities and trips to nearby garden centres, beaches and the local church. The staff take a personal interest in her and check on her hourly at night. I would have no hesitation in recommending this excellent care home.
I am very happy and satisfied with the care and help my husband receives at Mistley Manor. It gives me satisfaction that he is well looked after at all times. It is nice you can always speak to management anytime if you have any questions. I am more than happy.
Since our mother moved into Mistley Manor, she has been very happy and settled and we couldn't wish for better care. She takes part in stimulating activities and is much more alert, interested in everyday things and is much more active physically. She absolutely loves the food and has put on weight, which is a relief as she had lost a lot of weight in the last couple of years. The staff are just fantastic and being able to have her hair and nails done regularly is lovely to see. Mum moving to Mistley Manor has given my brother and I peace of mind, so thank you to everyone involved in her care.
The quality of care is excellent and the emotional and physical well being of our mother is always carefully considered. Staff are always available to listen and reassure all is well. All staff have got to know our mother well and know what she likes, even her favourite biscuit. Our mother has always been very happy at Mistley Manor which in turn makes us happy too.
My husband has been a resident for 14 months after a few years of respite and daycare. He has been looked after very well by the caring staff. The food is first class and my husband has regained previously lost weight. He is as content as he can be and the care staff have come to know his ways.
My mother moved into Mistley Manor in October 2024. The transition was handled superbly by all of the team and she has settled in really quickly. The level of care engaged and caring attitude of staff, quality of food and overarching ethos at the home are second to none. Very varied activities are offered by the excellent in-house team. The staff know all residents by name from day one. All staff are engaged in making life at Mistley Manor like a home from home. The ratio of care staff to residents is excellent. All problems we have raised have been resolved quickly and with good communication. Staff and management take responsibility for ensuring resident's concerns are listened to and agreed actions are implemented. Very holistic attitude to residents and interaction with staff and other residents very impressive.
My mother had a 2-week respite stay when I was unable to care for her. She had a lovely spacious room with an en-suite shower room. She had a lovely stay. There were lots of activities which she was encouraged to join and these were very good for her mental wellbeing. Staff were friendly and helpful.
Mum was diagnosed with dementia in 2021, Dad and I were determined to care for Mum at home but eventually, it became impossible. Admitting it was time for Mum to go into a care home was the hardest decision to make but a year on from Mum first going to Mistley Manor, she is settled and much calmer as her anxiety is managed, she's even starting to put on a bit of weight as the food is so nice. It was the staff that made us choose Mistley Manor, they are exceptional, not only with Mum but help me too and you can tell they genuinely care about their residents who they treat with love and dignity. One carer told me after visiting her grandma in a care home when she was little she decided then that she wanted to become a carer so she could be a granddaughter to all the residents she cared for and this is the general feeling you get from all the carers I've met who've helped Mum on her journey. I know Mum is safe, cared for and treated with dignity and I am so very grateful to Mistley Manor.
My mum has just had some respite at Mistley Manor. She thoroughly enjoyed her stay. Her every need was catered for, and we had complete peace of mind. She will definitely stay again.
Mistley Manor is an excellent care home with amazing staff and management team. The care my father received was exemplary, each member of the team treated him with kindness and respect. In a world where almost weekly, we read of the elderly being mistreated at the hands of those who are supposed to care for them, what a relief to find such a safe and caring home for my father. Thank you.
I would thoroughly recommend this care home and would return in the future if I needed to. It is infinitely better than the other six I researched prior to choosing. It was also recommended by a friend and the staff at the hospital where I had my operation.
I did not participate in any activities during my stay but through observation, these seemed well attended and varied with outside trips as well as on site. I did not use the hairdressers but observed that many residents did so.
Mum needed some respite care after a minor operation and also to give the family the space to go on holiday and recharge the batteries. Mistley Manor is a very caring and professional operation and the premises are outstanding. Mum was refreshed after her stay and I really appreciated the little touches like the nail varnish. My only drops in the marks were because we had some confusion over her using the walker which kept reappearing even though we had said she should not use it for the first two weeks and her hearing aids were not always kept charged up. It is an expensive place to stay and even though we got a special rate it was still a lot of money.
The facilities were very good and the staff could not have been more helpful. Mum was happy with her room, the food was excellent and all the team were friendly and professional but unfortunately, she missed her home too much, so didn't stay permanently, just a respite break.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 January 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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Awards / Recognitions (1)
- 03 Oct 2019Recipient: Mistley Manor
Meet the Team (2)

Registered Manager

ENMH, RNHM, BScHons Community Specialist Practice.
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