Mistley Manor

2 Long Road, Mistley, Manningtree CO11 2HN
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9.9 68 Reviews
  • Mistley Manor, Manningtree
Mistley Manor is a luxury residential care environment, tailoring services to suit quality of life within a tranquil and rural setting.

Versatile packages can include long-term care and respite, with the home also having the expertise to provide personalised dementia care packages.

The latest sector research has been taken onboard and care workers are committed to a bespoke approach throughout the home. As well as relaxing lounge areas, there is also a cinema room and bar to enjoy.
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Care Provided by Mistley Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 84 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1000
  • Self-Funded Residential Dementia Care: from £1000

These prices are only a guideline, please contact Mistley Manor to find out the exact price for your requirements.

Contact Mistley Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Mistley Manor to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Stour Valley Care Group
  • Privately Owned

Person in Charge

  • Joe Volf (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (84)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (70)

Visiting

  • Upon arrival, visitors must report straight to reception to sign in. This is also where the main offices can be found.

Parking

  • Mistley Manor has 10 parking spaces at the front of the building, additional parking is round the back with around 40 spaces.

Mistley Manor Reviews (68)

9.9

Mistley Manor has a Review Score of 9.9 (9.891) out of 10, based on 31 reviews in the last 2 years.
Over all time Mistley Manor has 68 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Mistley Manor
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Total of 68, showing 41-60
Review from Melanie M (Sister of Resident) published on 27 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with everything.
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Review from Deborah S (Daughter of Resident) published on 6 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home provides the care and assistance my mother requires. The staff are caring and go above and beyond their duties. My mum feels safe, secure and very happy. Although we are still in lockdown, the home has provided as much access and safe visits as allowed. I would thoroughly recommend this home
for peace of mind for a family member.
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Review from Cheryl H (Sister of Resident) published on 12 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother is always clean and well presented when I visit. Staff are always happy to listen to me if I have something to ask and happy to help. Staff interact with residents all the time.
I have on occasions preferred for my brother to stay at Mistley Manor rather than go to hospital as the ratio
of staff is so good and the care he receives is so good. In my opinion, staff go above and beyond.
Since choosing Mistley Manor for my brother eighteen months ago I haven't looked back. Watching my brother gain confidence and look happier and healthier I know I made the right choice.
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Review from Mavis B (Cousin of Resident) published on 10 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely satisfied with the care my relative receives. The staff are caring and cheerful and we are kept up to date by the owners with a weekly Relatives Letter. The owners have gone above and beyond keeping everyone safe during the pandemic for which we are very grateful.
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Review from Penny B (Daughter of Resident) published on 4 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care provider offering a dignified and safe environment for my parents to spend their last years with very helpful kind staff. My father says he has issues with the food, this is my only negative comment. Don't know if he is being reasonable or difficult.
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Review from R K (Sister of Resident) published on 3 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister has been at Mistley Manor for four years. Although she would rather be at home she says it's a good home and she is well looked after. The carers are kind and patient especially when my sister gets confused about things. My sister enjoys all the activities and outings. The home is always supportive
of its residents and tries to maintain a happy atmosphere. The food is good and the menu is discussed with each individual resident and alternative options offered where necessary.
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Review from Anne S (Daughter of Resident) published on 10 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother will be 90 next month and is virtually bedridden. Mum had always said she wanted to stay in her own home, and until recently, she managed with the help of a carer. However, she was becoming increasingly anxious and isolated, and it was clear she needed 24-hour care. The pandemic made this
very difficult on a practical level, but we eventually moved Mum to Mistley Manor just over a month ago, and I am so relieved that she is there and is being so well looked after. She has settled very well and has told me how kind and accommodating the staff are. She feels safe and is surrounded by her favourite bits and pieces from home. She really enjoys having freshly cooked meals. Mistley Manor also allowed visits - when many care homes did not - which we also greatly appreciated, although these have of course stopped in lockdown. As a family, we are all so grateful to the staff at Mistley for dealing so sympathetically and professionally with our mother.
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Review from Geoffrey A (Son of Resident) published on 2 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My young 83-year-old self sufficient mother was suffering from what can now be described as an effect of the initial COVID-19 lockdown. Her symptoms were anxiety, worry, loss of confidence that began to manifest themselves gradually over a period of time during the initial lockdown from March onwards.
In part, these symptoms were bought on by an inconsistent sleep pattern. The family tried to care for my mother at her home, we did our best but we couldn't offer the care and support she needed.
Having made the difficult decision to put her into a care home, the team at Mistley Manor couldn't have done any more, she had a COVID test the same day and was admitted 2 days later. I'm pleased to say after 6 weeks of professional care and help along with being able to enjoy resident interaction, she is on the mend, her confidence has returned and she is now in her words "ready to return to her own home". Thank you, Mistley Manor.
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Review from Penny W (Daughter of Resident) published on 2 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am forever thankful that Mistley Manor was recommended to me for my mum's care when she developed dementia. My mum regularly tells family and friends how happy and grateful she is to be there. She is extremely well cared for and the staff are wonderful. They do a fantastic job caring for the dementia
residents, with round the clock care and really get to know their charges. They are very detailed and organized in all they do. As well they keep in touch with me and always make me feel like my mum is their only resident as they give her such care and attention. Most importantly there is an excellent ratio of staff to residents, which makes a huge difference to the quality of care they can provide. The proprietors have been extremely good in keeping relatives informed during the COVID crisis and have gone above and beyond to keep both staff and residents safe. I truly believe this is one of the best care homes in the UK.
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Review from Stuart L (Son of Resident) published on 22 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Impeccable service, care, attention to detail - likeable staff and respectful management - professional, supportive, full of love and commitment. My mother had a rapid case of Alzheimer’s and deteriorated rapidly, there was never a moment the staff left her side or turned away when she needed them
most as visiting was difficult for me due to work commitments.
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Review from Maxine T (Daughter of Resident) published on 22 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother stayed at Mistley Manor to convalesce from a hip operation. The staff were professional and friendly and went above and beyond to help get my Mum up and about, giving her the extra confidence to return home after her operation. My father visited daily and enjoyed eating in the dining room
with Mum. The menu changes daily and is of a true restaurant standard.
I would happily recommend Mistley Manor to friends and family, and I know both my parents would happily stay there again if the need arose.
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Review from Hilary P (Daughter of Resident) published on 21 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were very relieved to find Mistley Manor when our mother's previous care home could not cope with her needs following a stroke. She has dementia and was having frequent falls, but the manager reassured us that it would not be a problem. All the other homes we had looked at were terrible. Our mother
is now 91 and has been a resident at Mistley Manor for nearly 3 years, and they have coped with her increasing needs wonderfully.
We have been delighted with all aspects of the home. It is a lovely spacious, light environment with excellent facilities and regular activities for the residents. They even arranged to take her swimming in a specially adapted pool for the disabled before lockdown.
The staff are exemplary and really care about the residents, and the managers are consistently helpful and proactive with all our mother's health and care needs.
I have no hesitation in highly recommending Mistley Manor.
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Review from Helen A (Daughter of Resident) published on 18 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mistley Manor, its staff and management, have demonstrated exemplary care, for both of my parents. All, without exception, have taken a very personal interest in their emotional and physical well-being. During my Father's short illness and following his passing, they have shown the utmost kindness and
respect for all members of the family - and of course - especially for my Mother. She considers it to be her home and would be devastated to leave - having made some lovely friends in both other residents and staff. We have been overwhelmed by all aspects of the care provided by the whole team at Mistley Manor, nothing is too much trouble for anyone, going above and beyond what would normally be expected, in every way - thank you.
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Review from Susan L (Daughter of Resident) published on 3 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
After four years of living together in a suite at Mistley Manor, my parents recently passed away. The care they received during these years was truly excellent and enriched their lives beyond measure.
The care staff are all highly trained and carry out their duties with a love and care that was shown
not just to my parents but support was also given to me and my sister.
During the fours years, we had regular care meetings with senior staff and were always kept updated when we visited or by phone.
The care and respect that was afforded my parents gave them a longer and better quality life but also gave me and my sister peace of mind.
I cannot thank all the staff at Mistley Manor enough and will recommend to anyone I know who needs excellent care.
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Review from Shirley G (Daughter of Resident) published on 15 August 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father was a resident of Mistley Manor for almost a year. He suffered with dementia and heart disease, and his dementia progressively worsened during this time. The management were very helpful and tried their hardest to accommodate any request I made. I was informed immediately if a problem arose
and I was kept up to date with my father’s general wellbeing on a regular basis.
The carers and other staff were all extremely kind, helpful and respectful to my father, who, at times due to his condition, could be demanding. The seniors and carers never complained about any task they needed to do for my father, some of which was beyond their remit, which was much appreciated by my mother and I.
My father was very happy at Mistley Manor up until he passed away. I would have no hesitation in recommending Mistley Manor.
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Review from K P (Daughter of Resident) published on 11 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent accommodation - rooms are very comfortable. Consistency in carers/staff who know residents well. Sometimes health issues are not followed up with a GP but urgent issues are acted on immediately. Personal care is not sufficient for the needs of my mother.
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Review from C C (Friend of Resident) published on 4 June 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
On the whole, I notice the staff are excellent and caring. They are very helpful but my issue with the home is that it is advertised as 'luxury' with its shiny ornaments, but the food is poor. Portions are small and menus are aimed at children. Cheap, sliced bread, little in the way of fresh veg and
fruit. The residents haven't always been old, they could sometimes be difficult, but many have discerning tastes.
I have marked safety/security as poor as it relates to one difficult resident who has been able to wander into my friend's room on several occasions, causing concern. The staff do their best to manage him, though it is a difficult task.
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Review from Steve G (Son-in-law of Resident) published on 23 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All members of staff have always been extremely helpful, supportive and helpful. The care over the past 18 months has been exemplary.
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Review from Jacqui M (Daughter of Resident) published on 6 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents have been residents of Mistley Manor in a large, comfortable suite. While Mistley Manor provides accommodation, food and activities of the highest standard it is the care of all the staff that is of the highest possible quality and enriched their lives. MM offers a wide range of facilities
from a beauty salon to a bar and cinema room - sociable to peaceful.
Furthermore, the care extends to the family and means they offer a complete and holistic service. Every one of the staff knows every resident by name and all the care staff, the gardeners, cleaners, reception staff carry out their duties with a smile. The people who look after my parents directly are patient, kind, gentle and possess a good sense of humour, anticipating and meeting their complex needs. I cannot tell you what a fantastic home Mistley Manor is and how highly rated (outstanding) and would recommend it to anyone looking for a safe, high-quality home offering excellent care with dignity and respect.
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Review from Jane D (Niece of Resident) published on 7 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault the care and attention that my aunt received. All the care assistants are extremely pleasant, polite and friendly. They do their work efficiently but sympathetically and build up meaningful relationships with the resident and the resident’s family.
The seniors are very efficient and
informative and nothing is too much trouble for them.
The reception staff are welcoming and helpful.
Overall I have been very impressed with the care my aunt has received.
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Current Review Score: 9.9 (9.891)

Overview of Review Score

The Review Score of 9.9 (9.891) out of 10 for Mistley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.891 for Mistley Manor is calculated as follows: ( (329 Excellents x 5) + (38 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 368 Ratings = 4.891
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mistley Manor is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.05 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Jan 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (2)

Joe

Joe Volf

Job Title: Registered Manager Joined: 2015

Registered Manager

Lisa

Lisa Bartlett

Job Title: Registered Manager Joined: 2017

ENMH, RNHM, BScHons Community Specialist Practice.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mistley Manor to verify any information. View our terms and conditions. Mistley Manor has an Enhanced Service - more info.