
Mistley Manor is an excellent care home with amazing staff and management teamMandy C(Daughter of Resident/Service User)

Beautiful home, five star facilities, staff super helpful and warm and welcomingBarbara F(Daughter of Resident/Service User)


Mistley Manor is an excellent care home with amazing staff and management teamMandy C(Daughter of Resident/Service User)

Beautiful home, five star facilities, staff super helpful and warm and welcomingBarbara F(Daughter of Resident/Service User)


Mistley Manor is a luxury residential care environment, tailoring services to suit quality of life within a tranquil and rural setting.
Versatile packages can include long-term care and respite, with the home also having the expertise to provide personalised dementia care packages.
The latest sector research has been taken onboard and care workers are committed to a bespoke approach throughout the home. As well as relaxing lounge areas, there is also a cinema room and bar to enjoy.
Care Provided by Mistley Manor
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 84 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Mistley Manor for full pricing details and T&Cs.
Contact Mistley Manor to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Stour Valley Care Group
- Private Owned
Person in charge
- Joe Volf (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2015
Room Information
- Single Rooms (84)
- Single Rooms with ensuite Wet Room (70)
Visiting
- Upon arrival, visitors must report straight to reception to sign in. This is also where the main offices can be found.
Parking
- Mistley Manor has 10 parking spaces at the front of the building, additional parking is round the back with around 40 spaces.
Mistley Manor Reviews (76)
Mistley Manor has a Review Score of 9.8 (9.820) out of 10, based on 38 reviews in the last 2 years.
Over all time Mistley Manor has 76 reviews.
I would thoroughly recommend this care home and would return in the future if I needed to. It is infinitely better than the other six I researched prior to choosing. It was also recommended by a friend and the staff at the hospital where I had my operation.
I did not participate in any activities during my stay but through observation, these seemed well attended and varied with outside trips as well as on site. I did not use the hairdressers but observed that many residents did so.
Mum needed some respite care after a minor operation and also to give the family the space to go on holiday and recharge the batteries. Mistley Manor is a very caring and professional operation and the premises are outstanding. Mum was refreshed after her stay and I really appreciated the little touches like the nail varnish. My only drops in the marks were because we had some confusion over her using the walker which kept reappearing even though we had said she should not use it for the first two weeks and her hearing aids were not always kept charged up. It is an expensive place to stay and even though we got a special rate it was still a lot of money.
The facilities were very good and the staff could not have been more helpful. Mum was happy with her room, the food was excellent and all the team were friendly and professional but unfortunately, she missed her home too much, so didn't stay permanently, just a respite break.
I would have absolutely no hesitation in recommending Mistley Manor, every member of staff I met or had any dealings with were amazing. Their care and attention to detail also did not falter, even after her death.
My mother spent almost 6 years at Mistley Manor before passing away due to Alzheimer's in December 2021. Each time I visited I found Mum to be well cared for and evidently comfortable with the carers around her. The staff were friendly and welcoming, patient and caring. Often faced with difficult circumstances, as is the nature of caring for dementia sufferers, I witnessed staff deal with many challenging situations with care and compassion and immense patience. Through the covid restrictions, the 'senior first' staff have always been quick to respond to my queries and have provided updates on Mum, or proactively contacted me where issues arose. Whilst sometimes visits, after long periods of absence are tinged with trepidation, on every occasion I left reassured that we had chosen the right place for Mum and that the stresses induced by her Alzheimer's were made as bearable as possible by the great team around her, enabling her to feel safe and secure.
My mother has been a resident at Mistley Manor for the past 10 months until she sadly passed away recently. The staff at Mistley have gone over and above in the care they provided to meet her complex needs. She was treated as an individual from day one with dignity and respect. The personal care she recieved was excellent and she really enjoyed the beautiful food. I am extremely grateful to the carers and management who have always been very accommodating and kind. I would happily recommend Mistley Manor to anyone who is looking for a care home for their loved one. They have been brilliant.
My parents lived in one of the 'independent' bungalows within Mistley Manor, however, they continually accessed and used the facilities, which are excellent. The support both received from all staff has been exemplary. They were treated with kindness, and dignity at all times, from a team who clearly knew their job extremely well, particularly in the more difficult times. It was a comfort as 'children' that we knew our parents were safe and well cared for in every respect. Staff often going over and above what was expected to provide personal support without being asked.
I use the service for two days a week daycare and occasional respite breaks. The staff at Mistley Manor go out of their way to help me as I have no family support. The staff are very friendly and always greet me by name when I arrive. Always look forward to going and enjoy the company, the surroundings and the superb food..
Very pleased with everything.
This home provides the care and assistance my mother requires. The staff are caring and go above and beyond their duties. My mum feels safe, secure and very happy. Although we are still in lockdown, the home has provided as much access and safe visits as allowed. I would thoroughly recommend this home for peace of mind for a family member.
I have on occasions preferred for my brother to stay at Mistley Manor rather than go to hospital as the ratio of staff is so good and the care he receives is so good. In my opinion, staff go above and beyond.
Since choosing Mistley Manor for my brother eighteen months ago I haven't looked back. Watching my brother gain confidence and look happier and healthier I know I made the right choice.
I am extremely satisfied with the care my relative receives. The staff are caring and cheerful and we are kept up to date by the owners with a weekly Relatives Letter. The owners have gone above and beyond keeping everyone safe during the pandemic for which we are very grateful.
Excellent care provider offering a dignified and safe environment for my parents to spend their last years with very helpful kind staff. My father says he has issues with the food, this is my only negative comment. Don't know if he is being reasonable or difficult.
My sister has been at Mistley Manor for four years. Although she would rather be at home she says it's a good home and she is well looked after. The carers are kind and patient especially when my sister gets confused about things. My sister enjoys all the activities and outings. The home is always supportive of its residents and tries to maintain a happy atmosphere. The food is good and the menu is discussed with each individual resident and alternative options offered where necessary.
My mother will be 90 next month and is virtually bedridden. Mum had always said she wanted to stay in her own home, and until recently, she managed with the help of a carer. However, she was becoming increasingly anxious and isolated, and it was clear she needed 24-hour care. The pandemic made this very difficult on a practical level, but we eventually moved Mum to Mistley Manor just over a month ago, and I am so relieved that she is there and is being so well looked after. She has settled very well and has told me how kind and accommodating the staff are. She feels safe and is surrounded by her favourite bits and pieces from home. She really enjoys having freshly cooked meals. Mistley Manor also allowed visits - when many care homes did not - which we also greatly appreciated, although these have of course stopped in lockdown. As a family, we are all so grateful to the staff at Mistley for dealing so sympathetically and professionally with our mother.
Having made the difficult decision to put her into a care home, the team at Mistley Manor couldn't have done any more, she had a COVID test the same day and was admitted 2 days later. I'm pleased to say after 6 weeks of professional care and help along with being able to enjoy resident interaction, she is on the mend, her confidence has returned and she is now in her words "ready to return to her own home". Thank you, Mistley Manor.
I am forever thankful that Mistley Manor was recommended to me for my mum's care when she developed dementia. My mum regularly tells family and friends how happy and grateful she is to be there. She is extremely well cared for and the staff are wonderful. They do a fantastic job caring for the dementia residents, with round the clock care and really get to know their charges. They are very detailed and organized in all they do. As well they keep in touch with me and always make me feel like my mum is their only resident as they give her such care and attention. Most importantly there is an excellent ratio of staff to residents, which makes a huge difference to the quality of care they can provide. The proprietors have been extremely good in keeping relatives informed during the COVID crisis and have gone above and beyond to keep both staff and residents safe. I truly believe this is one of the best care homes in the UK.
Impeccable service, care, attention to detail - likeable staff and respectful management - professional, supportive, full of love and commitment. My mother had a rapid case of Alzheimer’s and deteriorated rapidly, there was never a moment the staff left her side or turned away when she needed them most as visiting was difficult for me due to work commitments.
I would happily recommend Mistley Manor to friends and family, and I know both my parents would happily stay there again if the need arose.
We have been delighted with all aspects of the home. It is a lovely spacious, light environment with excellent facilities and regular activities for the residents. They even arranged to take her swimming in a specially adapted pool for the disabled before lockdown.
The staff are exemplary and really care about the residents, and the managers are consistently helpful and proactive with all our mother's health and care needs.
I have no hesitation in highly recommending Mistley Manor.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 January 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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There are no upcoming events for Mistley Manor.
Awards / Recognitions (1)
- 03 Oct 2019Recipient: Mistley Manor
Accreditations
There are no accreditations posted yet for Mistley Manor.
Meet the Team (2)

Registered Manager

ENMH, RNHM, BScHons Community Specialist Practice.
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