Mistley Manor

My mum has just had some respite at Mistley Manor. She thoroughly enjoyed her stay. Her every need was catered for, and we had complete peace of mind. She will definitely stay again.

Mistley Manor is an excellent care home with amazing staff and management team. The care my father received was exemplary, each member of the team treated him with kindness and respect. In a world where almost weekly, we read of the elderly being mistreated at the hands of those who are supposed to care for them, what a relief to find such a safe and caring home for my father. Thank you.

I did not participate in any activities during my stay but through observation, these seemed well attended and varied with outside trips as well as on site. I did not use the hairdressers but observed that many residents did so.

Mum needed some respite care after a minor operation and also to give the family the space to go on holiday and recharge the batteries. Mistley Manor is a very caring and professional operation and the premises are outstanding. Mum was refreshed after her stay and I really appreciated the little touches like the nail varnish. My only drops in the marks were because we had some confusion over her using the walker which kept reappearing even though we had said she should not use it for the first two weeks and her hearing aids were not always kept charged up. It is an expensive place to stay and even though we got a special rate it was still a lot of money.

The facilities were very good and the staff could not have been more helpful. Mum was happy with her room, the food was excellent and all the team were friendly and professional but unfortunately, she missed her home too much, so didn't stay permanently, just a respite break.

I would have absolutely no hesitation in recommending Mistley Manor, every member of staff I met or had any dealings with were amazing. Their care and attention to detail also did not falter, even after her death.

My mother spent almost 6 years at Mistley Manor before passing away due to Alzheimer's in December 2021. Each time I visited I found Mum to be well cared for and evidently comfortable with the carers around her. The staff were friendly and welcoming, patient and caring. Often faced with difficult circumstances, as is the nature of caring for dementia sufferers, I witnessed staff deal with many challenging situations with care and compassion and immense patience. Through the covid restrictions, the 'senior first' staff have always been quick to respond to my queries and have provided updates on Mum, or proactively contacted me where issues arose. Whilst sometimes visits, after long periods of absence are tinged with trepidation, on every occasion I left reassured that we had chosen the right place for Mum and that the stresses induced by her Alzheimer's were made as bearable as possible by the great team around her, enabling her to feel safe and secure.

My mother has been a resident at Mistley Manor for the past 10 months until she sadly passed away recently. The staff at Mistley have gone over and above in the care they provided to meet her complex needs. She was treated as an individual from day one with dignity and respect. The personal care she recieved was excellent and she really enjoyed the beautiful food. I am extremely grateful to the carers and management who have always been very accommodating and kind. I would happily recommend Mistley Manor to anyone who is looking for a care home for their loved one. They have been brilliant.

My parents lived in one of the 'independent' bungalows within Mistley Manor, however, they continually accessed and used the facilities, which are excellent. The support both received from all staff has been exemplary. They were treated with kindness, and dignity at all times, from a team who clearly knew their job extremely well, particularly in the more difficult times. It was a comfort as 'children' that we knew our parents were safe and well cared for in every respect. Staff often going over and above what was expected to provide personal support without being asked.

I use the service for two days a week daycare and occasional respite breaks. The staff at Mistley Manor go out of their way to help me as I have no family support. The staff are very friendly and always greet me by name when I arrive. Always look forward to going and enjoy the company, the surroundings and the superb food..

Very pleased with everything.

This home provides the care and assistance my mother requires. The staff are caring and go above and beyond their duties. My mum feels safe, secure and very happy. Although we are still in lockdown, the home has provided as much access and safe visits as allowed. I would thoroughly recommend this home for peace of mind for a family member.

Since choosing Mistley Manor for my brother eighteen months ago I haven't looked back. Watching my brother gain confidence and look happier and healthier I know I made the right choice.

I am extremely satisfied with the care my relative receives. The staff are caring and cheerful and we are kept up to date by the owners with a weekly Relatives Letter. The owners have gone above and beyond keeping everyone safe during the pandemic for which we are very grateful.

Excellent care provider offering a dignified and safe environment for my parents to spend their last years with very helpful kind staff. My father says he has issues with the food, this is my only negative comment. Don't know if he is being reasonable or difficult.

My sister has been at Mistley Manor for four years. Although she would rather be at home she says it's a good home and she is well looked after. The carers are kind and patient especially when my sister gets confused about things. My sister enjoys all the activities and outings. The home is always supportive of its residents and tries to maintain a happy atmosphere. The food is good and the menu is discussed with each individual resident and alternative options offered where necessary.

My mother will be 90 next month and is virtually bedridden. Mum had always said she wanted to stay in her own home, and until recently, she managed with the help of a carer. However, she was becoming increasingly anxious and isolated, and it was clear she needed 24-hour care. The pandemic made this very difficult on a practical level, but we eventually moved Mum to Mistley Manor just over a month ago, and I am so relieved that she is there and is being so well looked after. She has settled very well and has told me how kind and accommodating the staff are. She feels safe and is surrounded by her favourite bits and pieces from home. She really enjoys having freshly cooked meals. Mistley Manor also allowed visits - when many care homes did not - which we also greatly appreciated, although these have of course stopped in lockdown. As a family, we are all so grateful to the staff at Mistley for dealing so sympathetically and professionally with our mother.

Having made the difficult decision to put her into a care home, the team at Mistley Manor couldn't have done any more, she had a COVID test the same day and was admitted 2 days later. I'm pleased to say after 6 weeks of professional care and help along with being able to enjoy resident interaction, she is on the mend, her confidence has returned and she is now in her words "ready to return to her own home". Thank you, Mistley Manor.

I am forever thankful that Mistley Manor was recommended to me for my mum's care when she developed dementia. My mum regularly tells family and friends how happy and grateful she is to be there. She is extremely well cared for and the staff are wonderful. They do a fantastic job caring for the dementia residents, with round the clock care and really get to know their charges. They are very detailed and organized in all they do. As well they keep in touch with me and always make me feel like my mum is their only resident as they give her such care and attention. Most importantly there is an excellent ratio of staff to residents, which makes a huge difference to the quality of care they can provide. The proprietors have been extremely good in keeping relatives informed during the COVID crisis and have gone above and beyond to keep both staff and residents safe. I truly believe this is one of the best care homes in the UK.

Impeccable service, care, attention to detail - likeable staff and respectful management - professional, supportive, full of love and commitment. My mother had a rapid case of Alzheimer’s and deteriorated rapidly, there was never a moment the staff left her side or turned away when she needed them most as visiting was difficult for me due to work commitments.