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Care Home Owned by Colten Care Ltd in Wiltshire

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9.9 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Colten Care Ltd in Wiltshire

Only the locations & reviews in Wiltshire for Colten Care Ltd are showing below.

View the details of all 21 locations (with 2138 reviews) owned by Colten Care Ltd

Colten Care Ltd Locations in Wiltshire (1)

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1 Care Home owned by Colten Care Ltd in Wiltshire
Braemar Lodge

18/20 Stratford Road, Salisbury SP1 3JH 

10 102 reviews
"We have always found the staff very helpful often in very dificult situations. The food is excellent and my brothers needs are fully…"   Read all 102 reviews
Location Type Care Home

Braemar Lodge is a purpose-built home located in the city of Salisbury. As well as providing five-star luxury accommodation, the home is conveniently situated just a short distance from the local shops and doctors surgeries. Residents enjoy companionship… Read more about Braemar Lodge

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Palliative Care
  • 95 Rooms from £1,677 / week

Colten Care Ltd Reviews in Wiltshire (102)

9.9

Colten Care Ltd has a Group Review Score of 9.9 (9.922) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Colten Care Ltd must have a Review Score.

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Review of

Braemar Lodge

from Derek C (Brother of Resident) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have always found the staff very helpful often in very dificult situations.
The food is excellent and my brothers needs are fully supported.
Keep it up
Reply from Jackie Cash, Home Manager at Braemar Lodge

Thank you for your kind words. We're so pleased to know your brother feels fully supported and you've found our team helpful. It's wonderful to hear you rate the food so highly. Your feedback means a lot to everyone at Braemar Lodge.

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Review of

Braemar Lodge

from Josephine D (Friend of Resident) published on 15 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At 103 years old, lovely fresh baked cakes is all my friend needs everyday.
Reply from Jackie Cash, Home Manager at Braemar Lodge

Thank you for your kind words. We're so pleased your friend enjoys the freshly baked cakes - we take pride in making sure the little things help residents feel at home.

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Review of

Braemar Lodge

from Robert W (Respite Resident) assisted by family/friend published on 7 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager who is a great influence to all the staff, and always friendly and helpful, the rooms are lovely and peaceful. Theres always something to do and join in if you want to, the food is lovely and the gardens a delight, I look forward to my next visit.
Reply from Jackie Cash, Home Manager at Braemar Lodge

It's so lovely to read your comments, thank you for taking the time to share them. We're really pleased to hear you've felt comfortable, well supported, and able to enjoy the things that make a difference, whether that's spending time in our garden, joining in with activities, or simply feeling at ease in the home. We'll look forward to welcoming you back again soon.

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Review of

Braemar Lodge

from Caroline C (Resident) assisted by family/friend published on 7 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy here and all staff are kind & caring. I have a lovely room with patio doors and a water feature amid the lovely garden to look at. The food at every meal time and whenever else I want it is varied and lovely.
Reply from Jackie Cash, Home Manager at Braemar Lodge

It's lovely to hear how happy you are and that you're enjoying your room, especially with that peaceful view of the garden and water feature, it really is a lovely spot. We're so glad you're feeling well cared for by the team and that mealtimes have been something to look forward to. Thank you for your kind words, they mean a lot to us all here at the home.

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Review of

Braemar Lodge

from Jean L (Sister of Resident) published on 1 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everytime I go to see my brother, which is several times a week, I'm impressed by the warm welcome I get from reception of all the staff. They all seem to have a sense of humour, are caring and kind. Very happy with The Summer Fete the other day. A wonderful atmosphere and residents & staff seem to
be having so much fun. A tribute to al the effort and imagination that had gone into organising such an event.
I feel confident my brother is being well looked after and is happy.
Reply from Jackie Cash, Home Manager at Braemar Lodge

It's great to hear how welcome you feel each time you visit and that the team's warmth stands out to you. We're so pleased you enjoyed the Summer Fete and the atmosphere on the day. Events like that are very special for everyone involved. It's also lovely to know you feel confident your brother is happy and well cared for. Thank you for sharing your kind words.

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Review of

Braemar Lodge

from Merilyn C (Respite Resident) published on 21 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It felt like a life-saving experience in my "hour of need"! I have no family, so greatly appreciated the caring staff + the quality of the facilities to restore my spirits after such a shock from my accident.
Thank you to ALL.
Reply from Jackie Cash, Home Manager at Braemar Lodge

Were so pleased to hear that your time with us helped you through such a difficult period. Its wonderful to know the team and the homes support made a real difference when you needed it most. Thank you so much for sharing this with us.

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Review of

Braemar Lodge

from H C (Nephew of Resident) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful place, the friendliest of staff, very comfortable, caring atmosphere of warm, kind people. Highly recommended!
Reply from Jackie Cash, Home Manager at Braemar Lodge

Thank you for your review of Braemar Lodge. We're so pleased to receive such kind comments about our home and to know that it feels like a warm and welcoming place. Your recommendation means a lot to us. Thank you once again.

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Review of

Braemar Lodge

from Debbie R (Daughter of Resident) published on 27 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Braemar Lodge for over 2 and a half years now and I remain so happy with her care, as well as impressed with the whole team, where - whatever their role - everyone feels committed, caring and involved. The recent move to the new wing was managed with thought, grace, empathy and
such patience and good humour - with no indication of the awkwardness and difficulty that staff themselves have experienced as they too adjusted. A very special place, and I recommend it.
Reply from Jackie Cash, Home M at Braemar Lodge

Thank you for your kind words about Braemar Lodge. It's been wonderful having your mother as part of our community for the past two and a half years. Knowing you're so happy with her care and the dedication of our team means a great deal to us. We're also pleased to hear you felt the recent move was handled smoothly. Thank you once again.

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Review of

Braemar Lodge

from S H (Son of Resident) published on 27 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The premises and staff are just fantastic. The staff show my mother so much love which is important at the grand age of 93. The move to the new building was stress-free. There is no better place for my mum to love. Safe and loved. 10 out of 10.
Reply from Jackie Cash, Home Manager at Braemar Lodge

Thank you so much for your kind words. We're so glad to hear that your mother feels safe and well cared for at Braemar Lodge. And it's wonderful to know that the move to our new building was a smooth experience. Thank you again.

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Review of

Braemar Lodge

from Anne C (Daughter of Resident) published on 27 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Of all the care homes we have visited Braemar Lodge is really the best. The staff are unfailingly kind, friendly and efficient. The rooms are beautifully appointed, very comfortable, light and airy, as are the public rooms. The meals are always tasty and varied. The nursing care is outstanding. All
in all, this feels like a home from home and a very special place for our Mother to end her days, We have every confidence in the staff and are grateful for its provision.
Reply from Jackie Cash, Home Manager at Braemar Lodge

It's wonderful to hear that Braemar Lodge has felt like a home from home for your mother and that you have such confidence in the care provided. Our team takes great pride in creating a warm, comfortable, and supportive environment, and your feedback means a great deal. I'll be sure to share your lovely comments with the rest of the team.

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Review of

Braemar Lodge

from Tim T (Son of Resident) published on 5 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 102-year-old mum has been at Braemar Lodge for well over two years. Throughout that time, she has been extremely well cared for. Facilities and activities are excellent and the staff are brilliant. There are regular communications from the home which keep relatives in touch with what's going on.
All in all, we couldn't have expected or asked for a better home for Mum. Thank you.
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Review of

Braemar Lodge

from Catherine H (Daughter of Resident) published on 26 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum received outstanding palliative care during her stay at Braemar Lodge. Every member of the team treated her with the utmost care, dignity and respect. The nursing expertise was second to none and the care team were so kind, thoughtful and friendly. Her room was kept immaculate, food looked delicious
and laundry was super efficient. This is a superbly run care home, everyone plays their part to make it a really special place. Thank you from the bottom of my heart.
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Review of

Braemar Lodge

from Pamela D (Wife of Resident) published on 6 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a wife of a patient, I found the care home extremely friendly, always cheerful, helpful and caring. I trusted them completely to look after my husband, who had broken his ankle and was in a cast. I could visit whenever I chose, also friends. Staff were always there and helpful. Excellent chef. It
was a two week stay. Happy to recommend the care home where my husband stayed to any of my friends.
Reply from Jackie Cash, Home Manager at Braemar Lodge

Thank you for sharing your review of Braemar Lodge. We're so happy to hear that you felt welcomed and that your husband received great care during his stay. Our team works hard to make the environment feel homely and we're glad you appreciated being able to visit whenever you wanted. Thanks again for your review.

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Review of

Braemar Lodge

from Rita E (Daughter of Resident) published on 18 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum passed away early this morning. She was 102 years. She lived in Braemar Lodge for nine months.
Thank you to each and every one of you who works there for the care, love and kindness you gave her.
What makes a good care home is the people that work in it. I can't thank you enough for the loving
care you gave to her right to the end. Thank you from the bottom of my heart.
Reply from Jackie Cash, Home Manager at Braemar Lodge

Thank you for sharing such kind words during this difficult time. It was an honour to care for your mum and to have her as part of our community here at Braemar Lodge. It means so much to hear that our team was able to provide the support and care she needed throughout her time with us. She will be deeply missed by everyone at the home. If there is anything further we can do to support you, please don't hesitate to contact us.

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Review of

Braemar Lodge

from Janet B (Resident) published on 9 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having had to adjust to losing my independence and selling my home, I now consider myself lucky to be in what I think is the best care home in Salisbury. The food is excellent and the staff are wonderful, both caring and compassionate and understanding. The facilities are more than adequate for residents'
needs. Recreational activities are also well-catered for according to abilities and tastes. Obviously, every effort is made to keep residents happy and healthy, which is much appreciated.
Reply from Jackie Cash, Home Manager at Braemar Lodge

Thank you for your lovely feedback about your experiences at Braemar Lodge. We truly appreciate your kind words and are grateful for your high regard for our home. We understand that adjusting to life in a care home after significant changes can be challenging and we are delighted to hear how well you have settled into life here. Thank you, once again, for your kind words and sharing your experience with us.

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Review of

Braemar Lodge

from Caroline L (Respite Resident) published on 24 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Braemar Lodge was second to none. Everyone was delightful, kind and nothing was too much. This was all reflected in everything from delicious food to excellent care. We could not fault the home. It was the best care home I have ever been into.
Reply from Jackie Cash, Home Manager at Braemar Lodge

Thank you for your wonderful feedback about Braemar Lodge. We are delighted to hear that you found our home to be second to none and that our team's kindness and dedication shone through in every aspect during your stay, from the delicious food to the excellent care. Thank you for sharing your experience.

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Review of

Braemar Lodge

from Clare G (Daughter of Resident) published on 26 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Braemar Lodge went out of the way to welcome my mother and make her feel welcome. All staff are friendly, professional and treat everyone with dignity and respect. My mother had very specific dietary requirements and the catering manager tried very hard to make the meals appetising. If Mum refused a
meal, a replacement was brought immediately.
The nursing staff responded promptly to any concerns that I had about Mum's health. The care staff are very caring and professional. There was mutual love and affection shared during care. When Mum passed away, the staff treated me with care and compassion, the home is well-managed and well-led.
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Review of

Braemar Lodge

from Brenda W (Partner of Resident) published on 7 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner arrived at Braemar Lodge Salisbury on 22nd November 2023. Unfortunately, his health was not good and he died on 17th December 2024. The care and nursing given to him was excellent. Everyone who entered his room knocked and addressed him by name and talked to him, although after a short time
he was unable to reply. He was treated gently, expertly and with dignity. Everything was done to make him comfortable and free from pain. When I left him daily, I knew he was in good hands. Nobody patronised him. The manager obviously guides and inspires her team to do exactly what she states on the website.
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Review of

Braemar Lodge

from Harriet L (Daughter of Resident) published on 29 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother always seems happy and well cared for when I come.
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Review of

Braemar Lodge

from J G (Cousin of Resident) published on 22 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Braemar Lodge has been a very good choice of home for my cousin. Her care has been excellent and the staff who are looking after her are very attentive. Nothing is too much trouble. We can visit at any time and are met with smiling faces. There is a wide variety of food on offer and special diets
are also catered for and the meals look good. Communication is excellent and I am always informed when my cousin has had a fall or anything else concerning her care. There are plenty of activities on offer and there is also a pretty garden.
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Awards / Recognitions (10)

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