Braemar Lodge

18/20 Stratford Road, Salisbury SP1 3JH

Braemar Lodge is a purpose-built home located in the city of Salisbury. As well as providing five star luxury accommodation, the home is conveniently situated just a short distance from the local shops and doctors surgeries.

Braemar Lodge offers beautifully appointed bedrooms, featuring flat screen televisions with freeview and en-suite facilities. A few steps from the reception area is a well-appointed dining room and both ground and garden floors have large lounges with comfortable armchairs and sofas. The garden lounge has access to a well stocked garden where a relaxing walk can be enjoyed. On the first floor there is also a small quiet lounge and an activities room with computers for use of Skype.

Residents are encouraged to participate in daily activities and can enjoy trips and outings organised by the activity co-ordinators.

Group: Colten Care Ltd

Person in charge: Alison Bremner (Manager)

Local Authority / Social Services: Wiltshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 55 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 53

Shared Rooms: 1

Rooms with ensuite WC: 54

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Braemar Lodge is easily accessible by car. If you are using a GPS or route finder system to get to the home, then use postcode SP1 3JH. The home is located on Stratford Road, off of the A345 after leaving the A36.

Salisbury Reds operate regular bus services in the Salisbury area, all routes and timetables can be on their website.

Direct train services connect Salisbury with all parts of the country, Salisbury train station is situated just 1.1 miles from the home.

Visiting:

At Braemar Lodge, there are no specific visiting hours, but please ensure the visitors book is signed so that staff know visitors are in the building. If outside of Reception hours, just ring the bell and a member of staff will enable entry.

Parking:

Braemar Lodge has a car park just outside the front of the home. When planning to visit, please get in touch and a space can be saved.

Latest Care Quality Commission* Report on Braemar Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Braemar Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 43 Reviews over all time. This Average Rating is also the rating value for Braemar Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 20 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.656 for Braemar Lodge is calculated as follows: ( (353 Excellents x 5) + (136 Goods x 4) + (18 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 508 Ratings = 4.656

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Braemar Lodge is based on 20 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11 positive Reviews (55 registered maximum number of service users ÷ 5). 20 Reviews ÷ 11 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Braemar Lodge has a Review Score of 9.7 (9.656) from 43 Reviews


Average Ratings

  • Excellent
    32
  • Good
    10
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Braemar Lodge?

  • Extremely LIKELY
    36
  • Likely
    7
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Braemar Lodge

  • Resident / Service User
    20
  • Daughter of Resident/Service User
    10
  • Volunteer
    4
  • Nephew of Resident/Service User
    2
  • Respite Resident/Service User
    2
  • more

My mum has had a really loving, caring and interesting experience by coming to Braemar Lodge for respite. Her early life experiences clearly led to her perception of a care home as meaning a loss of personal autonomy and a fear of a negative experience.
Instead, these three weeks have brought back the mum and loving woman that had started to withdraw.
She has enjoyed the social experiences and the chance to participate in new activities. She has benefitted from professional care combined with the facilities normally only found in a great hotel! Thank you.

How likely would you be to recommend Braemar Lodge? Extremely Likely

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Average Rating:   5 out of 5

I needed short-term care while work was completed in my home and I was very reluctant to have residential care. From the outset, senior staff recognised my feelings and addressed my concerns. They were friendly, kind and reassuring. This approach continued with excellent care and facilities once I arrived. I have been encouraged to view this as a holiday and to make the most of the facilities and services. The staff are extremely patient and I have found the whole experience like a 5 star hotel with care if needed.

How likely would you be to recommend Braemar Lodge? Extremely Likely

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Average Rating:   5 out of 5

My stay at Braemar Lodge, although brief, was most enjoyable. The accommodation, food and staff were excellent and I was very pleased to have the company of all the friendly residents.

How likely would you be to recommend Braemar Lodge? Extremely Likely

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Average Rating:   5 out of 5

I have been visiting and taking people out from care homes a lot over the last few years. Braemar Lodge is by far the nicest, friendliest and most efficient of all. I hope you are proud of what you achieve and thank you for helping us achieve getting Dad home.

How likely would you be to recommend Braemar Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

This is my 2nd visit to a Colton Care home and I was not disappointed. The staff are all happy and smiling and do all they can to help you - nothing is too much trouble. The manager is excellent and knows all that is going on and makes you feel at home.

How likely would you be to recommend Braemar Lodge? Extremely Likely

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Average Rating:   4.9 out of 5

Staff were professional, clear, friendly and sensitive during the assessment period and throughout. The staff were attentive, kind and caring. The nurses were very clear and informative. Staff on client interact were knowledgeable and understanding. The quality of care is excellent. The atmosphere friendly,m calm and jolly as well as welcoming. The home cleanliness is of a very high standard and the meals exceptional. I cannot praise the staff team enough. Thank you.

How likely would you be to recommend Braemar Lodge? Extremely Likely

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Average Rating:   5 out of 5

I have been a resident of Braemar Lodge for the past year. All the staff here seem totally committed and happy in their work. I have had no previous connections with care homes but feel very comfortable here I would have no hesitation in suggesting it to friends. My two sons one a surgeon in Australia and the who has dealings with care homes are very happy for me to be here.

How likely would you be to recommend Braemar Lodge? Extremely Likely

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Average Rating:   4.3 out of 5

I came into Braemar Lodge for a weeks respite care and found my every need was met by a cheerful courteous and caring staff. Everyone treated me with dignity and kindness and at no time were my requests too much trouble especially during the night when any personal problem seems insurmountable should I need care in the future I would hope that Braemar Lodge is available to look after me.

How likely would you be to recommend Braemar Lodge? Extremely Likely

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Average Rating:   4.9 out of 5

I visit a severely disabled friend at Braemar Lodge every 3-4 weeks - but have had no experience of the food etc, nor value for money. The place always appears to be well kept and the staff are always busy and friendly to visitors and residents alike. My friend is unable to stand or do anything for herself, and so frequently needs attention which, as far as I know, she always gets.

How likely would you be to recommend Braemar Lodge? Likely

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Average Rating:   4 out of 5

From the moment I entered Braemar Lodge I have experienced the fulfilment of the management promise to 'Cherish You'. My friends say that this is the best care home in Salisbury, and they are glad that I have been enabled to come and live here.

"Friendly, kind, individual, reassuring and honest". I am happy to endorse this, and also give thanks for the surroundings - a quiet interesting garden with plenty of seats, and an optional programme of activities in which one may join. The home is in a residential area, and there is reasonable public transport for both residents and visitors. There is qualified nursing care when needed.

How likely would you be to recommend Braemar Lodge? Likely

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Average Rating:   4.5 out of 5

My mother, who has early dementia is not always easy to care for or please! She is treated with patience and thoughtfulness and is full of praise for her carers. The staff are kind and caring. The home is excellently run and provides excellent services.

How likely would you be to recommend Braemar Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

This is my first experience of a care home either as a visitor or resident. Up to six months ago I was able to look after myself in my own home. However, owing to a deterioration in health and aged 92 years I found it impossible to carry on alone and I was lucky to get accepted firstly on respite care and now as a permanent resident at Braemar Lodge. To date, I have found this home very good, management and staff outstanding, I feel that this is truly a home and not an institution.

How likely would you be to recommend Braemar Lodge? Likely

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Average Rating:   4 out of 5

I have found the staff very helpful and friendly nothing is too much trouble. They enjoy a leg pull and have some attitude and have some attitude themselves.

How likely would you be to recommend Braemar Lodge? Extremely Likely

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Average Rating:   4.6 out of 5

I am very satisfied with the standard of care. Staff are very pleased and willing to help us any way they can.

Help with hospital and doctor appointment is excellent and response to call for help is excellent.

How likely would you be to recommend Braemar Lodge? Extremely Likely

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Average Rating:   4 out of 5

I have been here 2 1/2 years and have been well cared for. I have attended activities - physiotherapy etc and religious meetings.
I appreciate the beauty of the gardens.

How likely would you be to recommend Braemar Lodge? Extremely Likely

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Average Rating:   4.2 out of 5

I have been taking weekly Holy Communion and Morning Prayer services with another Lay Pastoral assistant for about ten years. The staff are always friendly and helpful, its a pleasure to be of service to the residents. I have also visited private rooms to give Holy Communion when requested and have prayed with sick and dying residents. I have a good relationship with managers if anything arises, from talking to residents, that they need to know about.

How likely would you be to recommend Braemar Lodge? Likely

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Average Rating:   5 out of 5

I came to Braemar Lodge in August to convalesce after a heart operation in hospital.

We were lucky to get a place and the care and support has been wonderful.

I would thoroughly recommend this place.

How likely would you be to recommend Braemar Lodge? Extremely Likely

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Average Rating:   5 out of 5

The family of my husband were so grateful to Braemar Lodge for finding a place for him and reassessing him after a major heart operation in hospital. Following a short stay at another hospital, where they needed his bed but he was too frail to come home; he is convalescing at Braemar Lodge, which is nearer for family and friends to visit.

How likely would you be to recommend Braemar Lodge? Extremely Likely

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Average Rating:   5 out of 5

My mother lives in Dover, but while visiting us for Xmas 2016 she fell and broke her femur, then had a stroke. We chose Braemar Lodge as she needed a nursing home having reviewed over 20 others near Salisbury and in Kent. This could not have been a better decision. Not only did the Manager and Clinical Lead help me through the last 8 months, with advice, empathy and through experience, all staff have been outstanding. I see my mother every couple of days. All staff are happy, caring, attentive, willing, smart and cheerful. The home is immaculate, the food is excellent and I cannot recommend Braemar Lodge any higher.

How likely would you be to recommend Braemar Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

A lovely happy place to be, the staff are super.
Care you are given is great.
Super place to live short or long term.

How likely would you be to recommend Braemar Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

I was unable to place my mother in a care home where she lived but there was a place in Braemar Lodge. The staff and manager were really kind and helpful and they aided her in her recovery to full health. She was well looked after and she enjoyed her stay.

How likely would you be to recommend Braemar Lodge? Extremely Likely

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Average Rating:   4.6 out of 5

I can only say that the care at Braemar Lodge was exemplary throughout.

How likely would you be to recommend Braemar Lodge? Extremely Likely

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Average Rating:   5 out of 5

I was well looked after. The staff were very kind and would do anything and everything to make my stay a success.

How likely would you be to recommend Braemar Lodge? Extremely Likely

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Average Rating:   5 out of 5

My mother has been a resident for almost 2 years. She is very happy, safe and content. She thinks she is living in a 5-star hotel, in her words "I have and get everything I need". If I have any questions, there is always someone to answer them, whether it's regarding care, food or laundry. The activities, outings and garden parties are superb and there is always something for the residents to take part in if they so wish.
I have got to know many of the carers who are kind, considerate and treat their residents with great dignity and loving care. It is truly home from home. The atmosphere, as soon as you walk in, is one of love and happiness. I would book my room there with no hesitation if the need ever arose.

How likely would you be to recommend Braemar Lodge? Extremely Likely

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Average Rating:   4.9 out of 5

Management and staff are extremely approachable and friendly inspiring confidence that matters of concern will be followed up. After my mother had a fall one evening, her care bell was answered quickly and although only suffering from bruising, her condition was regularly monitored over the following days.

How likely would you be to recommend Braemar Lodge? Extremely Likely

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Average Rating:   4.7 out of 5

Initial welcome was sustained throughout stay here not just for a brief period. Any request to a member of staff was readily attended to. The whole atmosphere in the home was friendly and charming, staff were unfailingly polite. Any personal attention was carried out without any loss of dignity. Quality food was excellent and presentation was always very good. There was great attention paid to cleanliness. Not a cheap option, but excellent value for money.

How likely would you be to recommend Braemar Lodge? Extremely Likely

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Average Rating:   5 out of 5

I am full of admiration for almost everything about this care establishment. The main visible faults are about silly, trivial matters which are too inconsequential to mention. In short, I feel lucky to have had this home and who cared for me and I am full of praise for everything and everyone concerned. Can I possibly say more?

How likely would you be to recommend Braemar Lodge? Extremely Likely

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Average Rating:   4.5 out of 5

A professional and helpful, caring experience for my very elderly Aunt.

How likely would you be to recommend Braemar Lodge? Extremely Likely

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Average Rating:   3.8 out of 5

Braemar Lodge is superb in every way, and so is its staff.
A bit of feedback - The tv/radio set seems to have been designed by a teenager for use by his contemporaries. For an 81 year old the choice of options is difficult to master. Much better to restrict them to ordinary tv and radio programmes which we can recognise from our own radio and tv sets at home. No need for endless and bewildering choices, no use for them either.

How likely would you be to recommend Braemar Lodge? Extremely Likely

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Average Rating:   5 out of 5

I came in a rush after falling ill at home and was filled with trepidation. Within a few minutes, I was made to feel welcome and given lots of nursing and general care by friendly, competent well-trained staff. Regular training and update skills impressed me so everyone is up to date.
My room and shower/WC is very clean and comfortable. I was encouraged to bring in pictures from home. All the rooms are spotless and clean and get a regular spring clean. I now feel safe, secure and part of a large family, residents and staff. I am encouraged to participate in many activities and suggestion for extra activities are welcome. If I need anything it is provided. The food is excellent and plentiful. This is now my home and I am a valued part of a huge friendly family and live surrounded by sounds of laughter and chatter as I did at home.

How likely would you be to recommend Braemar Lodge? Extremely Likely

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Average Rating:   4.9 out of 5

Friendly, caring home from home. A very happy mother.

How likely would you be to recommend Braemar Lodge? Extremely Likely

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Average Rating:   4.6 out of 5

Everyone is very friendly and helpful and people are cared for well. Happy environment and community atmosphere.

How likely would you be to recommend Braemar Lodge? Likely

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Average Rating:   4.9 out of 5

I visit this home almost daily at varying times. It is always welcoming cheerful, warm and well appointed. I am impressed at the consistency of staff and care compared to other homes with a high number of agency staff, and with the involvement of friends and relatives who support their residents and the home. I have recommended Braemar to friends for their family and will continue to do so. Thank you.

How likely would you be to recommend Braemar Lodge? Extremely Likely

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Average Rating:   4.9 out of 5

I am delighted and relieved to be here and so well looked after. The staff are so friendly and efficient all the time. First Class

How likely would you be to recommend Braemar Lodge? Extremely Likely

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Average Rating:   5 out of 5

I have been to Braemar Lodge several times during the year I have found all staff very friendly and lovely to talk too. I have spoken to many of the residents and they really are happy. they put on activities for the residents the food is great. I have been to other care homes in the UK and I think Braemar Lodge at Salisbury is the best. Well done to all the staff who put so much hard work to make lovely place for the residents.

How likely would you be to recommend Braemar Lodge? Extremely Likely

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Average Rating:   5 out of 5

As an Ambassador for Naomi House and Jacks Place Hospice for children and Young Adults, we have visited Braemar Lodge on several occasions this year as we were their nominated charity. I have always found the staff very friendly and the residents are always smiling and will always talk to you. Braemar Lodge is a fantastic place and the staff are very efficient. It has been a pleasure going there this year and can only say a huge thank you for the support they have given Naomi House and Jacks Place this year

How likely would you be to recommend Braemar Lodge? Extremely Likely

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Average Rating:   5 out of 5

My aunt has been a resident of Braemar Lodge for over seven months and both she (as a resident) and myself (as a visitor) have been made to feel welcome at Braemar Lodge.

The building is of modern design with wide corridors and a lift to all floors, this enables residents with differing physical abilities to access all levels of the building and get to the activity rooms and the residents' "cafe" on the top floor.

Braemar Lodge has well kept accessible gardens and this outdoor facility gives the residents the opportunity to enjoy the wildlife.

How likely would you be to recommend Braemar Lodge? Extremely Likely

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Average Rating:   4.3 out of 5

It is always a difficult decision to decide that a relative needs care home support but us as a family was so completely right. My mother was cared for with love and dignity from all members of staff. We were always welcomed into the home as a family life. We felt a real closeness and bond with all those who were there and regarded many of the staff to be friends. We enjoyed lots of really happy times together including several Christmas celebrations. We are very thankful for the wonderful memories that will remain with us always.

How likely would you be to recommend Braemar Lodge? Extremely Likely

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Average Rating:   5 out of 5

We come in monthly as a group to do a service. Each time the home is clean and looks well kept. Residents are tidy and usually ready for us. The activities coordinator is always on the ball and attentive. Very proffesional

How likely would you be to recommend Braemar Lodge? Likely

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Average Rating:   3.4 out of 5

Having extended Braemar Lodge at the end of July after a spell in hospital with pneumonia I was delighted to be offered a corner room on the ground floor overlooking trees and the girls playing ground. The whole home is very well furnished, tasteful, clean and always kept to a very high standard. The staff could not have been more welcoming- all calling me by my Christian name making me feel at home. This has been maintained and this lovely feeling of togetherness is felt across the home and much is done to bring residents and staff together yet one's room is your own abode where you can be yourself. The cafe is ideal for taking visitors to coffee, a most tasteful room and open most of the day. The garden has won many prizes and rightly so - it is a real joy to go there, to walk sit and just thoroughly enjoy the surroundings. A daily programme of activities and outings, one is free to join and well managed. I cannot fault the medical care here. This is a happy, caring, well run home and I am very happy to be part of it for the rest of my days.

How likely would you be to recommend Braemar Lodge? Extremely Likely

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Average Rating:   5 out of 5

Excellent in every way. No criticisms.

How likely would you be to recommend Braemar Lodge? Extremely Likely

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Average Rating:   3.8 out of 5

Generally the quality of care is very good but there are irritations eg. the long (and unreasonable) delays before assistance "turns up" for a toilet call. Whilst there appears to be attention given to residents hot food preferences/presentation it continues to frustrate at times with lumpy potato and unmanageable meat helpings. Inevitably the attitude of staff to resident care varies, when it is good, it is very good/excellent, but at other times it leaves much to be desired.

How likely would you be to recommend Braemar Lodge? Likely

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Average Rating:   3.7 out of 5

Elaine Farrer, Operations Director at Braemar Lodge responded to this review on 09 Aug 2016:

Thank you for your comments about the care at Braemar Lodge. We are pleased you feel the general quality of care is “very good” and you would be likely to recommend the home to others. As you will be aware, we have discussed each of your specific points in detail with the Home Manager and they have now been resolved. On the point about the speed of response to a toilet call, whenever someone uses the call bell system for help, we’ll always do our best to respond as quickly as we can. If it is an extremely busy time, it may take a few minutes but answering the bell promptly is part and parcel of us aiming to provide the highest standards of care we possibly can. We continually review our call bell log and emphasise the paramount importance of speed to team members. Regarding the point about food, we put a great deal of effort into ensuring the highest standards. That includes regular personal visits by chefs to residents to discuss menu choices and the labelling of individual meals ahead of serving where a specific preference has been made, for example on the size of helpings and the consistency and texture of hot food. The Braemar Lodge chefs are happy to talk further with you at any time. Regarding the attitude of staff at Braemar Lodge, our staffing levels are acknowledged as being among the best in the care sector and every team member should always be kind, friendly, reassuring and honest to every individual in their care. This is our underlying philosophy as a care provider and I would encourage you to speak directly with the Home Manager if you have any concerns in future that these values are not in evidence every moment of the day. Thank you, again, for your review.

I suffer from Parkinsons disease diagnosed in March 2007. I am prone to balance problems which make me unsteady on my feet. One such episode in February 2014 led to a fall in which I broke my right knee. Initial recovery was swift but problems came to light . I have increasing difficulty in bending my right knee which make it difficult to sit in a standard seat.

How likely would you be to recommend Braemar Lodge? Extremely Likely

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Average Rating:   4.4 out of 5

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Bed Vacancies

1 Bed Vacancy

posted 24 May 2018

Nursing & Residential

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: Colten Care Ltd

Date: Thursday 01 Feb 2018

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April 2017

Top 20 Large Care Home Groups 2017

Recipient: Colten Care Ltd

Date: Saturday 01 Apr 2017

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February 2016

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Care Home Idol 2016

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