Braemar Lodge

18/20 Stratford Road, Salisbury SP1 3JH
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9.9 97 Reviews
  • Braemar Lodge, Salisbury
Braemar Lodge is a purpose-built home located in the city of Salisbury. As well as providing five-star luxury accommodation, the home is conveniently situated just a short distance from the local shops and doctors surgeries.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

Braemar Lodge offers beautifully appointed bedrooms, featuring flat-screen televisions with Freeview and en-suite facilities. A few steps from the reception area is a well-appointed dining room and both ground and garden floors have large lounges with comfortable armchairs and sofas.

The garden lounge has access to a well-stocked garden where a relaxing walk can be enjoyed. On the first floor, there is also a small quiet lounge and an activities room with computers for use of Skype.

Residents are encouraged to participate in daily activities and can enjoy trips and outings organised by the activity co-ordinators.

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Care Provided by Braemar Lodge

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 95 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Jackie Cash (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (23)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Braemar Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,677
  • (these prices are only a guideline, please contact Braemar Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At Braemar Lodge, there's no specific visiting hours, all that is asked is that you let the home know your in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.


  • Parking

  • Parking is available on site at Braemar Lodge, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.


Braemar Lodge Reviews (97)

Total of 97, showing 21-40
9.9

Braemar Lodge has a Review Score of 9.9 (9.855) out of 10, based on 17 reviews in the last 2 years. Over all time Braemar Lodge has 97 reviews.

Overall Experience

  • 84
  • 12
  • 1
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Date Published

97
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17
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Review from J E (Daughter of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day my brother and I visited Braemar Lodge, the whole team has been welcoming, thoughtful and caring. We have no doubt that our mother is being cared for with professionalism and dignity. As I currently live overseas, the knowledge that my mother is being looked after so well, is a great comfort
to me.

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Review from A P (Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Braemar Lodge is situated in a wonderful position in Salisbury. Being down a side street with a beautiful garden, it is very peaceful and it is run very efficiently. The standard of care is excellent and all the staff are cheerful and encouraging. The facilities are very good and the cleanliness is
first rate. The activities team are hard-working and enthusiastic, making the things that I have participated in really enjoyable. I feel very safe here and compared to previous homes I have been in, I think it is good value for money.

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Review from Angie M (Daughter of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience at Braemar Lodge was excellent, not only did they treat our mom with dignity, respect and love at all times, but they treated us as a family with the same respect. Nothing was too much trouble treating and welcoming us with smiles, whatever time of day or night we arrived. Losing Mum
has been so very hard for us but the staff and management made our experience so much easier.

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Review from J W (Resident) published on 20 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I first had experience of Colten Care when my Godson's mother became a resident at another of Colten Care's homes where she died. We were living in Dorset when my husband became in need of care into one of their care homes until he died in 2018 having been superbly looked after. When I needed more care
I came to Braemar in September, being nearer my son and daughter. I am extremely happy here. I have made many friends, residents and staff. I count myself exceedingly fortunate to live here.

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Review from P R (Resident) published on 13 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home an extremely happy place and have felt at home at all times. The staff are so helpful.

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Review from C R (Resident) published on 6 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely caring environment. I could not fault the attention and care. Well done Braemar.

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Review from P B (Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is so helpful and kind and they make me feel important. I feel I am amongst friends. Having only been here for a short time.

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Review from K F (Daughter of Resident) published on 28 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father (91) spent three weeks in hospital after a fall and he now needs permanent care. I chose Braemar Lodge because my experience has been positive from the outset. The person who showed me around and explained the facilities was professional and sympathetic and responded to all of my concerns.
As I do not live locally it is important that visiting is flexible and I was assured that this was the case. My father and I were both anxious when he moved in but our worries were soon allayed as all of the staff made every effort to welcome us and attend to his every need. Nothing is too much trouble and every task is performed with a smile and kind words. He has settled in really well and often tells me how well he is being looked after. The nurses are kind and informative and keep me updated on his progress. The meals are tailored to individual needs and he is enjoying his food. I would have no hesitation in recommending this home to anyone looking for care for a loved one.

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Review from V W (Resident) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody listens if I want to talk about anything at all. The girls clear up anything and never make a fuss.

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Review from J D (Friend of Resident) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting the home for about 5 years and have visited many people who have stayed there. The staff have always excelled and it really feels like home. The food in the dining room is excellent and lots to offer, it's never any trouble to cook what I fancy and always cake and bubbles on a Birthday.
I love the fact the staff are the same as when I started going 5 years ago and everybody knows me.

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Review from H C (Granddaughter of Resident) published on 31 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandfather became a resident in December 2020 after suffering a stroke. My Granny went in to stay with my grandfather for a few weeks over Christmas, and after months of separation, Braemar Lodge provided the most wonderful home away from home experience despite difficult covid-19 restrictions.

My Grandparents could not stop talking about how amazing all the staff were, so thoughtful, even organising a cake for my Granny. The manager made a big effort to visit and communicate personally with my grandparents to make them feel part of the home and ensuring that they settled in quickly with everything they needed. My grandfather loves eating in the restaurant and enjoys all the activities. Christmas was a wonderful occasion for them there. We are thrilled to know that Grandpa is being well looked after and back to his chirpy self. We have been able to have regular FaceTime on the iPad, which is essential for Grandpa to feel connected, the staff have been very helpful in assisting him.

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Review from R O (Resident) published on 12 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all extremely helpful.

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Review from Daphne J (Wife of Resident) published on 13 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just spent 3 weeks including Christmas at Braemar Lodge helping my husband who has had a stroke settle in. From the moment I walked through the door, I felt very welcome. All the staff are so kind, caring, helpful and happy. There is always laughter coming from my husband's room. Our two weeks
in isolation were made as easy as possible under the present circumstances. The menu is varied and delicious. There is a beautifully furnished restaurant. Christmas was a wonderful occasion. If the need arose, I would happily book into Braemar Lodge.

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Review from M H (Resident) published on 5 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the second time I have been looked after at Braemar Lodge, as it has been a first-class experience. It would be difficult to find anything that could be improved.

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Review from U R (Resident) published on 27 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall my stay here has been a happy and caring experience especially under the present problems of the coronavirus. I cannot speak too highly of all the carers. Just occasionally the service at supper in the restaurant was slow and items shown on the menu were not available. The activities team did
their best to keep us all occupied in these difficult times, the classes were nicely varied. The paintbrushes, although plenty, really did need cleaning, some were past their sell-by date and paints needed replacing.

Reply from Alison Bremner, Home Manager at Braemar Lodge

Thank you so much for your review and the likelihood you would recommend us. As you have stayed with us a few times and we have always managed to sort out any little problems you may have encountered. I’m pleased we did so again this time. I can't thank you enough for your wonderful letters and comments you gave us during your stay this time, especially as we all know how unsettling these times are. We look forward to welcoming you again in the near future.


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Review from B D (Resident) assisted by family/friend published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my arrival 4 weeks ago, the staff have all gone out of their way to make me feel included and very welcome. I have been unwell and the care and attention to my needs were quickly addressed. Everyone on the team is friendly and helpful and nothing is too much trouble. I am very happy to have made
the decision to stay.

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Review from Ann P (Respite Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had the most wonderful 11 day respite experience. The carers have been marvellous. The kitchen dining room staff and the food have all been amazing. Everything was wonderful. It is not staff and residents, it is one family. I can't wait to come again.

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Review from A W (Respite Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are kind, welcoming and extremely efficient in a quiet and unassuming manner. I cannot speak too highly of the care I received and leaving feeling refreshed, motivated and optimistic about the future.

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Review from John S (Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my third stay at Braemar Lodge. Each of two weeks. I was looked after by the friendly and cheerful staff. The food was excellent and the room comfortable. I am glad it is so near my home and know where I will go when the need is great!

Reply from Elaine Farrer, Operations Director at Braemar Lodge

We always enjoy having you come to stay with us and following your third stay we feel we are all getting to know each other well. We know that you enjoy having one to one catch ups with our Colten Companions and making good use of our relaxed café when in need of somewhere quiet to read the paper. At Braemar Lodge, we strive to provide the lifestyle to which you are accustomed and to encourage all those staying with us to keep active. In your case, we have learnt this means good meals with your wife, who regularly visits us throughout each stay. We very much look forward to having you back with us again whenever you need us.


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Review from Sheila W (Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Planning ahead, I went to meet the management at Braemar Lodge to see if it would be somewhere to convalesce post a hip operation. From the moment I walked into when I said "goodbye" I was convinced there could be nowhere better to recover. I wasn't wrong and I cannot praise the nursing home enough.
I soon found that each and every one of the staff at the home was helpful, friendly, caring and understanding of my needs. I learnt that many of the staff are from the local area and have been employed at Braemar Lodge for many years. Some of them work with their family members and this must produce the family feel to the place. The care home is kept immaculately clean and nothing is too much trouble. The food is delicious and portions are generous. The gardens are a delightful addition and beautifully designed. Most of all there is a real sense of community and dedication throughout the whole house and it honestly feels like a home from home. I wish Braemar Lodge the best of luck as they develop into further accommodation.

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Current Review Score: 9.9 (9.855)

Overview of Review Score

The Review Score of 9.9 (9.855) out of 10 for Braemar Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.960 for Braemar Lodge is calculated as follows: ( (191 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 198 Ratings = 4.96

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.895 Points relating to the number of positive Reviews for Braemar Lodge is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19. 17 Positive Reviews ÷ 19 = 0.895

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (13)

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Meet the Team (2)

Jackie

Jackie Cash

Job Title: Home Manager

Jackie leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.


Zodwa

Zodwa Lukhele

Job Title: Clinical Lead

Zodwa is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.