Care Homes Owned by Heathfield Care Homes Ltd

Mum was only with you for six days before she sadly passed away following a longer stay in hospital, but we are so grateful to all the staff for the care and kindness she received at Canford Manor.

Every member of staff was so caring and compassionate throughout her time there. We are especially thankful to the lovely nurse who called us during the night, giving our family the chance to be with Mum when she peacefully passed away.

Your kindness and support during such a difficult time will never be forgotten.

My wife needed constant care and was in the process of dying. She was beautifully looked after. Special medication was sought and applied and mouthing was too much trouble. She could not have ended her life better looked after.

The palliative care mum received in her final five weeks was truly exceptional. The staff created a calm, compassionate environment where she was treated with dignity, kindness, and respect at all times.

The home itself is beautiful, with lovely décor and a peaceful atmosphere throughout, which made a real difference during such a difficult time. Thoughtful touches like refreshment drink stations are readily available for family and friends visiting which were also very much appreciated.

Mum's care was delivered with great sensitivity, ensuring she was always comfortable and well cared for. Just as importantly, the team supported our family with warmth, reassurance, and understanding throughout.

We are deeply grateful for the care they gave my mum and for helping her pass peacefully and with dignity.

The staff at Canford Manor looked after my wife for 7 weeks while she was in palliative care. They made her comfortable and sustained her with care, consideration and thoughtfulness. They were also very caring for her family when we visited. Everyone was lovely and respectful.

All staff (management, cleaners, carers, nurses, maintenance team), were approachable, polite and positive. Very pleased mum spent her final weeks here.

Dad moved into Tudor Lodge mid - Feb 2024 and passed away recently, Jan 2026 at Tudor Lodge. I had no experience of nursing homes prior to Feb 2024, but subsequently spent a lot of time in Tudor Lodge over the last 2 years. Dad received outstanding care throughout the 2 years. Dad was treated with respect, dignity and compassion and the staff at Tudor Lodge became his, and our 'extended family'. The nursing home has strong connections to the Armed Forces and works hard to maintain these vital connections. This aspect of the nursing home was very important to us as a family; it enabled Dad to still have experiences that were integral to who he was, following his successful career as an Officer in the Royal Navy. All the staff were so welcoming and would always take time to stop and chat, not in a superficial way but in a way that showed they had got to know my Dad as a person and not just as a resident. For that I will always be grateful.

Tudor Lodge is a very caring home - the staff are extremely helpful. My sister-in-law has many needs including a diet which she likes but limits her choices (they are very helpful & accommodating with this to enable her to have a healthy diet). The staff ask monthly if we are happy with her care. I would recommend this home, its set in a lovely woodland setting too.

Our Dad was admitted to Tudor Lodge for End of Life care following a terminal cancer diagnosis. Myself, my Husband and my Sister, couldn't be more grateful to all the wonderful team there for the amazing care that they gave our Dad for the last 4 weeks of his life. At one point he told me "it's like having the best type of holiday, being waited on hand and foot", which given his circumstances was just wonderful to hear. Without exception we just can't fault the team who were all so very caring and nothing was too much trouble - if Dad wanted at ice lolly at 9.00 am instead of breakfast, that is what he got! The Care staff took care of all his daily needs always with a smile and joke, including spoon feeding him his favourite foods (lemon sorbet!) and the Nursing staff were very attentive in trying to minimise his pain. The Management team were just the best in ensuring that we were also supported.We would highly recommend this home and can't begin to thank them enough.

I always found the staff very caring and conscientious. The ambience is friendly and cosy. They are always ready to listen not only for my Mum but for me as well. There are plenty of activities for everyone and bingo was a particular favourite of Mum's. If I was to be critical of any thing it would be that I'd love to see the gardens looking more colourful and interesting. The potential is there for even more as it is in a lovely country setting. A plus is that there is always places to park in the car park.

Really calm, kind and caring location. Always open. Helpful staff. Very pleased with how care of Dad is delivered. They also answer the phone quickly if you have a question, and are able to give detailed response.

Mum moved into Tudor Lodge in March 2025 and despite her dementia and health issues she is flourishing there. The food is yummy and home cooked every day, the care and nursing staff are kind, cheerful and respectful. Mum's condition, communication and general demeanor have all improved significantly in her time so far at Tudor Lodge. The management team have all worked hard to ensure that moving Mum in and getting her settled into the right room for her has gone as smoothly as possible. I can't recommend them enough!!

The communication from the home is exemplary and I do not feel that calling to see how he is a burden.

We moved my Aunt-in-law to Tudor lodge following a terminal diagnosis. She settled in for the last few week of her life for palliative care and we were so grateful for the care, consideration, and attention shown by all the staff to help her in her last few days.

The team allowed her to pass with dignity and were able to keep her comfortable and communicated with us very well through the entire process. They were supportive of both the resident and her relatives needs and I would have no hesitation in recommending them to others in a similar situation.

We cannot comment on the activities or the food quality as the resident was bedbound and was not in a position to use or enjoy these facilities so I have not rated them or have rated it in the middle for the purposes of this review.

When looking for a care home for Dad, almost a year ago, he was not necessarily requiring a full nursing home/care but Canford Manor was highly recommended and a room was available. We are so pleased we chose this home as it is such a happy home both to reside and to visit. The staff and management offer excellent care and seeing a decline in Dads dementia/confusion over the year we know he is in safe and kind hands. He enjoys the options offered for afternoon activities his favourite being the music events where he soon finds his rhythm and is up dancing and looks forward to meeting up with his friends at the men's lunch table. Dad is well established now and we feel is future proofed for any nursing needs he will require ahead. He is coming up for 97yrs and plans to make 100yrs which I am sure will happen..

My mum will not be able to live alone again, but we know she is well looked after and we are always welcome to visit her and enjoy the activities or to have a cup of tea and a biscuit.

During my mothers 3 year stay at Tudor Lodge Nursing Home she received first class domestic, personal and medical care. The senior management team provide superb leadership across all of the departments, proven by the high morale across department collaborations, high professional standards and excellent communications. Individually the staff were always cheerful, positive and viewed the residents as their first priority. During her final weeks my mother received faultless compassionate care in comfort and safety.

Today I travelled from South Wales to visit my aunt. As always I was warmly greeted by the receptionist and all the carers and nurse. I stayed for dinner, smoked haddock and apricot and custard - the food was excellent (especially the haddock).

Well-led and managed this home ticked every box required for my mixed dementia-suffering wife's nursing and care needs to ensure she was looked after and safe.

Selecting a home for Mum was hard and emotional but the minute I stepped into Tudor Lodge I knew this was the place. Everyone I passed on the tour had a smile on their face and said hello and the home itself was bright, clean and smelt fresh. Mum's care was second to none, all of the staff were excellent from the carers who even took time to put on Mum's makeup, to the nurses who watched over her vigilantly, the fabulous selection of food, the cleaners keeping the place spotless, the manager/reception who did all they could to assist. Thank you for all you did for my mum.

My mom was in a care home but needed to be moved to a nursing home. I was a little concerned but Tudor Lodge is excellent. Staff are all lovely. Activities of some sort every afternoon. My mum is partial to a glass of wine which she does get most days. Visiting is flexible. My mum does get lonely but that is to be expected. I have no complaints or concerns.