Care Homes Owned by Heathfield Care Homes Ltd

When we first started looking for a nursing home for my Dad we had no idea what we should be looking for, as this was our first experience of having to make such an important decision for a loved one.

He was only with the home for the final few weeks of his life, but during that time we felt reassured that he was being well looked after. The staff were kind, caring and compassionate, and they did everything they could to make sure he l was comfortable and treated with dignity.

The final weeks were a very difficult time for all of us as a family, but knowing that he was being cared for by people who genuinely looked after his needs gave us great comfort.

We would like to thank all of the staff for the care and kindness they showed my Dad We are very grateful for everything they did for him and for helping to make his final weeks as comfortable and peaceful as possible. We will always appreciate the care he received.

My sister moved to Tudor Lodge following a fall at home and a month in hospital. She unfortunately was unable to walk again so is confined to a wheelchair. Tudor came recommended and I have not been disappointed. My sister has since been diagnosed with other health issues but the staff (all of them) are simply wonderful and have been very supportive to me as well as her. They are all so cheerful and nothing is too much trouble. The home is clean and varied activities are laid on to appeal to all tastes and interests. The food is very good and my sister has settled well and I'm sure enjoys the additional company that care home living provides as opposed to living alone.

A big big thank you to all the team at Tudor Lodge

I visit most weeks to see my Uncle. The Home is always welcoming and all the staff are friendly and approachable. Its very clean and homely too. I have visited relatives in other care homes and worked at a residential care home myself so I know a good place when I see one. Hats off to all the staff as they are always cheerful and chatty, Uncle has a lot of banter with them.

After nearly 8 weeks in hospital and being told mum was end of life. I was extremely anxious. My mind was completely put at rest. Mum soon settled in, mum's eating and drinking picked up. The wonderful staff got mum out of bed to join in with activities ect. From visiting mum every day i now feel comfortable having the odd day off, as i know mum is well cared for. My only concern is how often staff check on mum when i'm not there.

The standards at this home are second to none and my friend is so happy here which is very reassuring

From the moment I walked into Tudor Lodge I knew that it was where I wanted my father to spend the last few weeks of his life. After a stressful eight-week stay in hospital with an infection that would not clear, my 91 year old father was moved to Tudor Lodge for palliative care. From the first day, the care he received was absolutely wonderful. The staff helped to make his final weeks dignified and filled with small moments of joy. He was even able to sit out in the garden to enjoy a shandy, which meant the world to him and our family. Every single member of the team contributed to the warm, positive atmosphere of this home. The nurses and carers looked after him beautifully, and the deputy managers were incredibly helpful. The receptionist always happy to help, the housekeepers always cheerful, and the kitchen staff who baked the most lovely cakes. Medically and emotionally, we felt completely supported. I would not hesitate to recommend this home to anyone.

Mum was only with you for six days before she sadly passed away following a longer stay in hospital, but we are so grateful to all the staff for the care and kindness she received at Canford Manor.

Every member of staff was so caring and compassionate throughout her time there. We are especially thankful to the lovely nurse who called us during the night, giving our family the chance to be with Mum when she peacefully passed away.

Your kindness and support during such a difficult time will never be forgotten.

My wife needed constant care and was in the process of dying. She was beautifully looked after. Special medication was sought and applied and mouthing was too much trouble. She could not have ended her life better looked after.

The palliative care mum received in her final five weeks was truly exceptional. The staff created a calm, compassionate environment where she was treated with dignity, kindness, and respect at all times.

The home itself is beautiful, with lovely décor and a peaceful atmosphere throughout, which made a real difference during such a difficult time. Thoughtful touches like refreshment drink stations are readily available for family and friends visiting which were also very much appreciated.

Mum's care was delivered with great sensitivity, ensuring she was always comfortable and well cared for. Just as importantly, the team supported our family with warmth, reassurance, and understanding throughout.

We are deeply grateful for the care they gave my mum and for helping her pass peacefully and with dignity.

The staff at Canford Manor looked after my wife for 7 weeks while she was in palliative care. They made her comfortable and sustained her with care, consideration and thoughtfulness. They were also very caring for her family when we visited. Everyone was lovely and respectful.

All staff (management, cleaners, carers, nurses, maintenance team), were approachable, polite and positive. Very pleased mum spent her final weeks here.

Dad moved into Tudor Lodge mid - Feb 2024 and passed away recently, Jan 2026 at Tudor Lodge. I had no experience of nursing homes prior to Feb 2024, but subsequently spent a lot of time in Tudor Lodge over the last 2 years. Dad received outstanding care throughout the 2 years. Dad was treated with respect, dignity and compassion and the staff at Tudor Lodge became his, and our 'extended family'. The nursing home has strong connections to the Armed Forces and works hard to maintain these vital connections. This aspect of the nursing home was very important to us as a family; it enabled Dad to still have experiences that were integral to who he was, following his successful career as an Officer in the Royal Navy. All the staff were so welcoming and would always take time to stop and chat, not in a superficial way but in a way that showed they had got to know my Dad as a person and not just as a resident. For that I will always be grateful.

Tudor Lodge is a very caring home - the staff are extremely helpful. My sister-in-law has many needs including a diet which she likes but limits her choices (they are very helpful & accommodating with this to enable her to have a healthy diet). The staff ask monthly if we are happy with her care. I would recommend this home, its set in a lovely woodland setting too.

Our Dad was admitted to Tudor Lodge for End of Life care following a terminal cancer diagnosis. Myself, my Husband and my Sister, couldn't be more grateful to all the wonderful team there for the amazing care that they gave our Dad for the last 4 weeks of his life. At one point he told me "it's like having the best type of holiday, being waited on hand and foot", which given his circumstances was just wonderful to hear. Without exception we just can't fault the team who were all so very caring and nothing was too much trouble - if Dad wanted at ice lolly at 9.00 am instead of breakfast, that is what he got! The Care staff took care of all his daily needs always with a smile and joke, including spoon feeding him his favourite foods (lemon sorbet!) and the Nursing staff were very attentive in trying to minimise his pain. The Management team were just the best in ensuring that we were also supported.We would highly recommend this home and can't begin to thank them enough.

I always found the staff very caring and conscientious. The ambience is friendly and cosy. They are always ready to listen not only for my Mum but for me as well. There are plenty of activities for everyone and bingo was a particular favourite of Mum's. If I was to be critical of any thing it would be that I'd love to see the gardens looking more colourful and interesting. The potential is there for even more as it is in a lovely country setting. A plus is that there is always places to park in the car park.

Really calm, kind and caring location. Always open. Helpful staff. Very pleased with how care of Dad is delivered. They also answer the phone quickly if you have a question, and are able to give detailed response.

Mum moved into Tudor Lodge in March 2025 and despite her dementia and health issues she is flourishing there. The food is yummy and home cooked every day, the care and nursing staff are kind, cheerful and respectful. Mum's condition, communication and general demeanor have all improved significantly in her time so far at Tudor Lodge. The management team have all worked hard to ensure that moving Mum in and getting her settled into the right room for her has gone as smoothly as possible. I can't recommend them enough!!

The communication from the home is exemplary and I do not feel that calling to see how he is a burden.

We moved my Aunt-in-law to Tudor lodge following a terminal diagnosis. She settled in for the last few week of her life for palliative care and we were so grateful for the care, consideration, and attention shown by all the staff to help her in her last few days.

The team allowed her to pass with dignity and were able to keep her comfortable and communicated with us very well through the entire process. They were supportive of both the resident and her relatives needs and I would have no hesitation in recommending them to others in a similar situation.

We cannot comment on the activities or the food quality as the resident was bedbound and was not in a position to use or enjoy these facilities so I have not rated them or have rated it in the middle for the purposes of this review.