Care Homes Owned by Heathfield Care Homes Ltd in Hampshire

in her time so far at Tudor Lodge. The management team have all worked hard to ensure that moving Mum in and getting her settled into the right room for her has gone as smoothly as possible. I can't recommend them enough!!

dignity and were able to keep her comfortable and communicated with us very well through the entire process. They were supportive of both the resident and her relatives needs and I would have no hesitation in recommending them to others in a similar situation.

We cannot comment on the activities or the food quality as the resident was bedbound and was not in a position to use or enjoy these facilities so I have not rated them or have rated it in the middle for the purposes of this review.

offer excellent care and seeing a decline in Dads dementia/confusion over the year we know he is in safe and kind hands. He enjoys the options offered for afternoon activities his favourite being the music events where he soon finds his rhythm and is up dancing and looks forward to meeting up with his friends at the men's lunch table. Dad is well established now and we feel is future proofed for any nursing needs he will require ahead. He is coming up for 97yrs and plans to make 100yrs which I am sure will happen..

to be caring and empathetic.
They make the residents feel at home and have lots of activities to keep everyone busy.
My mum will not be able to live alone again, but we know she is well looked after and we are always welcome to visit her and enjoy the activities or to have a cup of tea and a biscuit.

communications. Individually the staff were always cheerful, positive and viewed the residents as their first priority. During her final weeks my mother received faultless compassionate care in comfort and safety.

this home.
Well-led and managed this home ticked every box required for my mixed dementia-suffering wife's nursing and care needs to ensure she was looked after and safe.

from the carers who even took time to put on Mum's makeup, to the nurses who watched over her vigilantly, the fabulous selection of food, the cleaners keeping the place spotless, the manager/reception who did all they could to assist. Thank you for all you did for my mum.

that is to be expected. I have no complaints or concerns.

end of life care, I was impressed with the way staff dealt with the physical and mental effects. They are always friendly, and happy to help in addition to providing varied activities to entertain residents.

staff was exceptional. Despite the circumstances, it was such a happy place, an absolute home from home, my husband was kept comfortable and out of pain, something that was proving impossible at home. I cannot thank them enough for their kindness and support. We were treated like part of a big loving family. They even organised a bed in my husband's room for the final days and I was able to be with him, holding his hand when he took his last breath. Something I will be forever grateful for.
This home is exceptional, I cannot recommend it enough.

are some low-level concerns about the quality of some meals and that they often arrive cold (if a hot meal). The monthly fees are very high, which has intrigued me, especially as there's an additional weekly fee for 'nursing care' but after researching 'home' options, this was the only home that was acceptable as a replacement for Mum's own home/life.

a 5-star hotel for nursing. The facilities were nothing short of fantastic, although my poor mother was not able to experience them. The care provided to her and my family was exceptional. I sincerely do not believe there is anything else that I can add.

all times.
It was always nice to be welcomed by a cheerful receptionist. My thanks to everyone. Printed, correct information regarding what to do after death would be useful.

with all aspects of her care and feels safe and comfortable. It's always difficult when a loved one needs to leave their own home to go into a care home, but Tudor Lodge is a great place to live and visit.

room which is perfect for Dad. This home is without doubt the cleanest and most comfortable home and he’s so happy and well looked after. All of the staff are without exception the most professional friendly and helpful you could ever meet. Since Dad has been there he has thrived. There are daily activities every day if they so wish then there’s the choice of meals from a full cooked breakfast, lunch, tea and snacks, tea and coffee or a hot chocolate. He literally wants for nothing as I say telling friends and family about Tudor Lodge. It’s a cross between a 5-star hotel and a private hospital. If you’re looking for a nursing home for your loved ones I can highly recommend Tudor Lodge.

and friendly and help to wash, feed and care for her totally. I cannot praise the staff enough, the office and admin, the chefs, the cleaners, the carers and the nursing staff are all doing a wonderful job as my relative is very near end of life. I can’t thank them enough for their professionalism and dedication to looking after our elderly relatives.