Care Homes Owned by Quantum Care Ltd in Bedfordshire

From the office staff to the carers, all were more than happy to answer my questions. The decor is beautiful. A very happy well run care home. I might have to reserve myself a room for my older age.

Also have lots of activities and music which she likes.

Very pleased with the care my father-in-law gets, all staff very kind.

My mum in law has a lovely room with her belongings to make it welcoming and homely. She is very unsettled and yet to be diagnosed with dementia however the care home have built a rapport with my relative to make her as settled as possible. Communitcation between the home staff and family is excellent. We feel our relative is getting a high standard of care at Dukeminster.

Everything Mum needs.

As a family we feel very confident that mum is cared fror to a very high standard. We can't thank Dukeminster enough. We are like one big family.

Outstanding care home. From the first visit to view and into week 6, we are now so happy with Mantles Care Home.Staff/carers wonderful. Family area downstairs and gardens - amazing.

The cleanliness of the residence bathrooms could be improved to a higher standard by paying greater attention to details & not leaving the residue of cleaning products over the toilet seat & lids.

Over all excellent. Food could be hotter when taken to the room, as well as hot drinks, water jugs are full when 1/2 full, would be better for some residents to fill their glass.

Mum has been a resident for 18 months. Dukeminster is like a family. They strive to create a safe, comfortable and homely atmosphere and carers are kind and friendly. Mum still enjoys a good banter and they get that! There have been a few changes in the last 6 months aiming to improve the experiences of the residence. They are providing a wider variety of activities and working hard to improve the gardens. Moving mum to Dukeminster was a 'good move'

Staff at Mantles are always friendly and welcoming. I am confident that my aunt receives wonderful care here. There is a good selection of activities that she enjoys when she feels up to it. She enjoys the food served. I do, however, find the communication between carers disappointing and things are taken from her room and disposed of, things that she wants kept, and it takes a lot of time to get the message conveyed. We are very happy overall, though.

My father has been at Mantles Court for nearly three years. The care and attention provided here is excellent. The staff are warm and compassionate. My father is always safe and comfortable, making it really feel like home. I am always informed of any concerns or changes of care for my father, which offers me and my family reassurance and peace of mind. We wouldn't want him to be anywhere else.

There are a few areas that culd be improved. Detailed individual changes to diet and medication as medically requested are not always followed through, for example pre-colonoscopy preparations. Additionally, mixing dementia and non-dementia residents in the same units doesn't always work well and can create unnecessary tension. Clothing often goes missing and some items are washed at temperatures so high that they shrink. A wider and more engaging range of activities - both indoors and outdoors would also make a meaningful difference to resident's day to day experience. Overall, despite a few challenges, this is a caring, safe and well-maintained home that clearly strives to provide the best for its residents.

To date everything with her care is in order. I visit frequently and have no concerns regarding hr care.

My mother, who had been a resident for just over a year, recently died. I was a regular visitor and in a good position to observe the way the home was run. The thing that struck me the most is the fabulous team spirit which runs through the whole of the staff, whatever their position. It is a difficult and sometimes thankless job which is performed with smiles, fun and compassion. This atmosphere has been engineered by the manager who is a shining example of exactly how to run a care home, she is accessible, strong, and quite the most capable and caring person I have ever met. I did not expect the care the I myself received in my grief from all of the fabulous staff. My father still remains a resident and with his dementia can be incredibly difficult to deal with but he is cared for just the same with the team taking the good days with the bad in their stride.

The staff always find time to chat to me and are always cheerful and friendly. The garden is lovely and I enjoy it whenever I can. I'm lucky because I have a room with a view over the garden. Overall Dukeminster Court is a lovely place to stay and you won't find better!

Overall I am happy living at Dukeminster Court. The biggest issue I have is the big turnover of staff. Sometimes it is short-staffed here and sometimes I am left waiting for help when I am on my commode or in my bathroom. I am classed as bedbound so rely heavily on two carers using a hoist to move me. However, the carers overall are extremely hardworking and most try very hard to keep the morale high here.

Very pleased with care our relative receives she always looks clean and tidy. Seems happy staff are wonderful, keep us updated if our relative needs anything.

My view of Dukeminster has changed little in the eight years that my father has lived there. I remain very satisfied with all that the house does in its care for him and for the other residents. I will admit to some dissatisfaction several years ago, but those problems have long-since been resolved. The stability of staff and of the home's systems under the current manager (who joined three years ago) is commendable - it seems to be a very happy 'ship', and that also reflects well on the whole staff, many of whom are long-serving. My father began in one of the residential units but, as dementia gradually affected his behaviour and his comprehension, he moved to a more specialised unit. The care and attention he receives, in every aspect of his life at Dkkemisnter, remain excellent: from the more obvious aspect of personal care and physical assistance, through laundry, catering, cleaning and housekeeping, to engagement activitoes and the general administration of the house, there is little, if anything, with which to find fault. As I have said before, I have long experience of this home and can say that I would not have my father anywhere else.

I find the majority of staff friendly, helpful and caring. Unfortunately there is not enough staff on my mum's floor, as three is not adequate if one is on a break, and one doing medication, then waiting for the commode is too long a wait. My mum has also complained about night staff. She said they can be rude, uncaring and sometimes quite rough. Also, I know the residents are elderly, but being put to bed before 8 is ridiculous.