Care Homes Owned by Mills Family Ltd in London

her and our family feel at ease.
Every member of the team including nurses Lillian and Farin, went above and beyond to ensure she was comfortable, well looked after, and treated with dignity. The communication with family was excellent, and it was clear that the wellbeing of the residents is their top priority.
We are incredibly grateful for the kindness and dedication shown by everyone at Fallowfield. Thank you for making such a difference during a difficult time.

that a residential placement was the appropriate next step, as she could no longer safely live alone.
Since her move, she has been noticeably anxious and agitated, struggling to adjust to her new environment, which is understandable given her dementia and the drastic change from living independently to a communal setting. Despite this, it is now evident that Fairlight is unable to manage her complex dementia needs.
Most concerningly, I was informed by Fairlight in a single phone call that an ambulance had been called and Mum was being sent to hospital, even though she was not exhibiting serious illness. This lack of communication is extremely distressing.

activity program was varied and had something for everyone no matter what their ability. The menu was varied and nutritional and mum always enjoyed the food on offer every day. The care that my mum received was excellent and wouldn't have wanted her to be anywhere else. The staff were so genuine and welcoming and I felt like I was part of the family when I visited every day. Mum sure was in the best place and I will miss my daily visits!

that truly made her feel at home. The facilities are clean and welcoming, and there are plenty of activities to keep residents engaged. It's a relief to know that my grandmother was in such good hands. Highly recommend Sloane House to anyone seeking excellent care for their loved ones!

even the chef would pop their head in and my aunt would give a warm smile, this made my life easier knowing that she was happy. My aunt always looked clean and smelled fresh, I felt that the team at Sloane Nursing Home really knew my auntie, even though she was unable to verbally communicate her needs.
The communication from the management team is to be praised, I would receive regular updates be it GP visits, updating her medication or just about her well-being.
If you are looking for a nursing home that can care for your loved ones as you would yourself. This is the place. It has a warm homely feel and you are made to feel welcome. I would have rated them excellent.

poor standard of food.

to them all.

and helpful.

and her team of care and support staff. Over the years he has lived in Fairlight he has enjoyed many of the activities, outings (numerous) and walks in the extensive grounds. Now age 92, he has frail moments and I appreciate the good care he is provided. The staff are trained well and keep me up to date with any changes or concerns regarding his care. He is very happy, has always been able to make his own choices, and is comfortable and well supported.

he receives. Thank you all for helping him make such a smooth transition.

a guy who pushed my uncle's wheelchair who was really nice but seemed like a temp.
The routine of this place is you sit down there and be quiet, they are always too busy and have endless excuses why they cannot do things, simple things like wanting to go to the toilet and "you'll have to wait we are busy". I began calling at 9:30 on my Uncle's 92nd birthday to wish him the best and by 1 o'clock I was still getting excuses why I couldn't speak to him. The admin woman had a massive chip on her shoulder and tells me I'm being aggressive rather than dealing with the problem, creating a whole new one totally unrelated. I was annoyed not aggressive. Not enough words allowed to type more or I would.

we were supported very sympathetically until the end.

maintain a healthy balanced weight and diet. The staff and management are all friendly and helpful.

way of newsletters and weekly e-mails updated by management as and when required. mum has become quite a star through photos being taken of all the different things that they do.