Care Homes Owned by Mills Family Ltd in London

I am very impressed with the care that my father is receiving.He is participating in activities and my daughters and granddaughter are made welcome any issues are dealt with swiftly . I would definitely recommended this care facility for anyone looking for a home for a loved one.

Mum moved in October 25 after a prolonged stay in hospital. She settled almost straight away, she has been very happy at Fairlight. The staff and management are amazing, very caring always very friendly. We feel included, like we are all part of the family, we are always kept informed of any issues Mum has. The main thing is Mum is happy to be at Fairlight and now calls it "home". We have no hesitation to recommend Fairlight.

The biggest reassurance for us is seeing how happy he is there. Knowing he feels safe, comfortable, and cared for gives our family real peace of mind. We can't thank the team enough for everything they do.

The Sloane is a good home overall. The experienced staff are good although at times there are too few of them. The food is very good and there is a good choice of different options. The laundry staff are very helpful.

My Aunt reports that she is happy and well cared for at the Sloane and that staff never have a cross word. I observe a very caring, friendly and patient attitude from all the staff. New visitors to our Aunt commented on how impressed they were with the surroundings including the garden and the homely feel of her bedroom.

Well done and keep up the great work.

I would recommend this home

Mum has been at Fallowfield for the past 18 months. The home is beautifully kept as are the large gardens. I always receive a friendly welcome when I visit. I am kept up to date with any changes in staffing or policy via emails and the relatives' meetings. I very much appreciate the photo newsletters from the activities teams so I can see the activities that have been going on each month.

I usually see Mum in the lounge on my visits and this is where the activities team work. I have observed how patient, caring and hardworking the activities team are.

If I have a specific query to raise on my visits, I can usually find an appropriate staff member able and willing to help. Once or twice unfortunately, I have needed to highlight to the staff a health or presentation issue with Mum that appeared to have been missed. As a general rule, however, Mum appears content and well looked after.

Thank you.

My mother has now been resident at Fallowfield for around 3 years. She started off in Fallowfield, recuperating from surgery, and was able to transfer to another care home after about 6 months. After a year or so in that care home, her deteriorating mental and physical state meant she had to transfer back to Fallowfield. Here she is now more or less bed-bound, although the staff do manage to get her out most days to join others for dinner and activities.

Overall, we have been very pleased with her care, and feel that the staff do their best and are kind and attentive. The house and gardens are lovely and the activities organisers really do a wonderful job. My mother seems generally happy and content. She loves the home-cooked food, has never wanted to go back to her own home, and initially did not want to move to the other home because she liked the staff at Fallowfield so much.

The nursing team and manager always inform me promptly when there is a concern and decide an appropriate corse of action .

When my husband and I came to see the home for my mum ,the home was so welcoming with a warm feeling both my husband felt, the rooms were clean and bright and the staff friendly and welcoming.couldnt have asked for a better home for my mum to go thankyou.

We are incredibly grateful for the kindness and dedication shown by everyone at Fallowfield. Thank you for making such a difference during a difficult time.

Most concerningly, I was informed by Fairlight in a single phone call that an ambulance had been called and Mum was being sent to hospital, even though she was not exhibiting serious illness. This lack of communication is extremely distressing.

My mum, spent her final few months at Fallowfield and we couldn't have asked for a better environment for her to spend her time being cared for. Every single member of staff at Fallowfield went above and beyond with their care for mum and she was made to feel at home immediately after moving in. The activity program was varied and had something for everyone no matter what their ability. The menu was varied and nutritional and mum always enjoyed the food on offer every day. The care that my mum received was excellent and wouldn't have wanted her to be anywhere else. The staff were so genuine and welcoming and I felt like I was part of the family when I visited every day. Mum sure was in the best place and I will miss my daily visits!

I cannot express enough gratitude for the care my grandmother received at Sloane House Nursing Home. The staff was incredibly compassionate and attentive, treating her with dignity and respect at all times. They went above and beyond to ensure her comfort and well-being, providing personalised care that truly made her feel at home. The facilities are clean and welcoming, and there are plenty of activities to keep residents engaged. It's a relief to know that my grandmother was in such good hands. Highly recommend Sloane House to anyone seeking excellent care for their loved ones!

My grandad has been here many years and receives the best of care. The grounds are beautiful to walk around and always well-kept. Staff are always friendly and attentive. There are lots of activities and outings to keep residents busy if they wish to participate.

If you are looking for a nursing home that can care for your loved ones as you would yourself. This is the place. It has a warm homely feel and you are made to feel welcome. I would have rated them excellent.

Mum has received good care from the staff at Fairlight. We have been kept up to date at all times by friendly staff. When there have been issues, they have been addressed and dealt with quickly. In general, we have been pleased with the care Mum has received at Fairlight. Our only real concern was the poor standard of food.

My mother spent five very happy years in the home of Fairlight. All the staff were always happy to help and assist, even through the difficult times whit Covid. Mother loved Victorian buildings and believed she was at home with her dementia. Many thanks to all.

The month-long stay in Fairlight was the best experience over many years of disability. I enjoyed the garden too it was really beautiful. On my last day there I was fortunate enough to visit the garden and enjoy its unique design and plants. The staff were exceptionally friendly and helpful. Thank you to them all.