Fairlight & Fallowfield, Chislehurst, London
Fairlight & Fallowfield, Chislehurst, London
Fairlight & Fallowfield, Chislehurst, London

Set within extensive beautiful gardens close to Chislehurst common, Fairlight and Fallowfield are comprised of two Victorian mansions.

Fallowfield boasts the Gold Standard beacon for its palliative care.

There is a link between the two homes, to provide continuity of care from residential to nursing.

Individualised 24-hour care is available for clients, with highly qualified staff on hand to tend to residents.

There are daily menu choices with a vast array of healthy meals to chose from, and a wide variety of amenities and facilities, such as hairdressing and chiropody services, laundry services and three acres of landscaped gardens with wheelchair access.

Group: Mills Family Ltd

Person in charge: Jennie Evans (Home Manager)

Local Authority / Social Services: London Borough of Bromley Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 55 Service Users

Registered Care Categories*: Dementia • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Cancer Care • Epilepsy • Hearing Impairment • Parkinson's Disease • Stroke • Visual Impairment • End of Life Care

Admission Information: Ages 65+.

Single Rooms: 55

Rooms with ensuite WC: 52

Weekly Charges Guide: Personal Care Single up to £1200 Nursing Care Single £808 – £1890 (These prices are only a guideline, please contact Fairlight & Fallowfield to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

No visiting hour restrictions

Parking:

Free Parking on site

Latest Care Quality Commission* Report on Fairlight & Fallowfield: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.3 Fairlight & Fallowfield has a Review Score of 9.3 (9.289)

The Review Score of 9.3 (maximum of 10) for Fairlight & Fallowfield is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Fairlight & Fallowfield in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.289 for Fairlight & Fallowfield is calculated as follows: ( (86 Excellents x 5) + (86 Goods x 4) + (22 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 197 Ratings = 4.289

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Fairlight & Fallowfield is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11 positive Reviews (55 registered maximum number of service users ÷ 5). 16 Reviews ÷ 11 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    8
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Fairlight & Fallowfield?

  • Extremely LIKELY
    12
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Fairlight & Fallowfield

  • Daughter of Resident/Service User
    5
  • Resident / Service User
    4
  • Volunteer
    3
  • Cousin of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

The staff have been excellent during the settling in period for my parents and their experience has been very supportive to the whole family. Staff are respectful and caring with a good sense of humour. During periods of ill health, they respond appropriately and engage external medical support when necessary. Staff work as a team and management is "hands on". They are perceptive and knowledgeable about my parents.

I feel very much at home and relaxed when visiting. I visit regularly and am made to feel welcome. I have absolutely no concerns about Fairlight and trust them entirely to provide a safe, caring and respectful environment for my parents.

How likely would you be to recommend Fairlight & Fallowfield? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My friend of 40 years has resided here for the past year. He is generally kept clean and reasonably tidy, better as of late. The home is clean and tidy with very large grounds, which are well tended. Disappointed with communication and being kept informed or being able to speak with the person responsible in order to get a problem resolved.

How likely would you be to recommend Fairlight & Fallowfield? Neither Unlikely or Likely

Average Rating: 

 2.8 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Poor

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Poor

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Very Poor

I visit the residential home on a monthly basis. The volunteer work I do is with the activities lady.
She works extremely hard and is able to keep most of the residents stimulated.
When I go I do arts and crafts with the residents. Those that join in all seem to enjoy their time with us.
The atmosphere is good as in the caring staff.
It's not what I have in mind for my winter years, but if it came to it, I'm sure my children would consider a home like this for me.

How likely would you be to recommend Fairlight & Fallowfield? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

My mother has been a resident for over 4 years. Myself and family are very satisfied with the care received. The staff look after my mother really well and she is very fond of them. The care home is very clean and the grounds and building well maintained. Health records are kept up to date and any concerns are dealt with quickly. There are regular social activities and entertainment in the home.
Menus are varied. Hot and cold drinks are regularly offered during the day.

How likely would you be to recommend Fairlight & Fallowfield? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My mother has been a resident at Fairlight for over six years more and although she suffers from dementia, she appears to be happy there From what I have observed, the level of care is very good and the staff are very good at building relationships with the residents.
I feel that overall, my mother is well looked after and made to feel part of a family.

How likely would you be to recommend Fairlight & Fallowfield? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have volunteered for one year, playing the piano and singing with the residents.
I find the home to be warm and welcoming. Residents seem to be happy and well cared for.
Staff are consistently polite and helpful.

How likely would you be to recommend Fairlight & Fallowfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Very friendly. My friend is very happy at Fairlight and Fallowfield.

How likely would you be to recommend Fairlight & Fallowfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From the grand piano and aquarium in the lounge to the large, well-kept garden, library and pleasant hard working staff, the facilities are first class. Visiting entertainers on a regular basis. Regular outings to the theatre and placed of interest, including a pub meal, wheelchair residents also welcome to outings. Always a choice for all meals, in a well serviced dining room or your own room if required. Meals are excellent and well presented, daily activities carried out by a dedicated team with various games, singing etc. What is here not to like.

How likely would you be to recommend Fairlight & Fallowfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum is very well cared for and all the staff are very tuned into her needs.

How likely would you be to recommend Fairlight & Fallowfield? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I am a retired Macmillan nurse. When working I visited many homes. Now I visit the sick of my parish. I have been visiting one man over the period of a year. The home has never smelt of urine or other poor smells. The care given to the patient was exemplary. He was never dirty or uncared for. H, now dying, looks serene, clean and comfortable. Thank you for your good care.

How likely would you be to recommend Fairlight & Fallowfield? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

The staff are endlessly pleasant, patient and polite, sometimes under difficult circumstances. I am kept up to date with all details concerning my mother's health and well being. The staff make a point of talking to all the residents and including them in all the activities. This gives a very homely feel, which I think is appreciated by the residents. The residents are treated well and with dignity. There are plenty of activities and outings. The buildings are well kept and there seems to be a rolling programme of decorating and refurbishment, which I hope will get as far as the lounge area soon. The gardens are lovely. The security seems to be good. I have had no complaints about the food, although I have never been there at meal times. This is one of the dearer care homes we looked at but it covers all the areas that are important to us very well and provides value for money.

How likely would you be to recommend Fairlight & Fallowfield? Extremely Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My mum has been at Fairlight & Fallowfield for two and a half years. The staff immediately made her feel welcome and although it took a while for her to settle the staff were patient and understanding. She is no longer able to care for herself and is immobile but always cared for with great respect. Most Occasions I visit three four times week members of staff are often interacting by looking at books, playing games or another activity with the residents. Whenever I leave I feel my mum is staying in a homely and loving place that I have full trust and confidence in.

How likely would you be to recommend Fairlight & Fallowfield? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am happy to be in Fallowfield.

How likely would you be to recommend Fairlight & Fallowfield? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

I find Fallowfield very good. It's the right place for my sister! She is quite happy here.

How likely would you be to recommend Fairlight & Fallowfield? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My cousin has followed my Mother, Father and Uncle into the home and I have always been very pleased with the care they have received. They are treated with dignity as real people and their wishes and opinions respected. The staff have a very friendly rapport with the residents and visitors and any problems are quickly resolved.

How likely would you be to recommend Fairlight & Fallowfield? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Very good but not as good as previous year due to the shortage of carers and too much demand on few employed.

How likely would you be to recommend Fairlight & Fallowfield? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I am very happy here. The atmosphere is helpful and friendly which goes a long way to settling in. The staff are kind and mostly willing to do things for us, obviously in so far as circumstances allow. A hug from the staff from time to time is very comforting. The gardens help too. Activities are good. I highly recommend Fairlight & Fallowfield as a very pleasant home.

How likely would you be to recommend Fairlight & Fallowfield? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Submit a Review for Fairlight & Fallowfield

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

March 2016

'Beacon' status

Recipient: Fairlight & Fallowfield

Date: Monday 07 Mar 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Fairlight & Fallowfield