Fallowfield

Reply from Anita Rodriguez, Admin at FallowfieldThank you for taking the time to write a lovely review for Fallowfield Nursing Home. We are very pleased you are happy with the care your husband is receiving and I will pass on your lovely comments to the staff.

Reply from Anita Rodriguez, Admin at FallowfieldThank you for taking the time to write an amazing review for our care home. I will pass on your lovely comments to the staff.

Reply from Anita Rodriguez, Admin at FallowfieldThank you for taking the time to write a review and thank you for your kind words. We are very pleased you are happy at the home and hope this continues. I will pass on your lovely comments to the staff.

Reply from Anita Rodriguez, Admin at FallowfieldThank you for taking the time to write a review. We are very pleased you and your mother are happy with the care she is receiving. I will pass on your lovely comments to the staff.

Reply from Anita Rodriguez, Administrator at Fallowfield1.    Too many agency staff: The Home Manager explained that all of the vacant carer posts have been now filled and six new staff have started in the past two weeks. It had been the case that these posts became vacant and were being recruited to during the time that the relative had been coming to the home since September 2019. The relative was happy with this explanation.
2.    Medical and care staff, some good some very poor: The discussion showed that the relative had in part been referring to the period when more agency staff were being used at the home. The relative accepted that the successful recruitment drive at the home meant that there is now greater stability in the care staff team. The relative queried how the staff are being inducted and trained and was satisfied with the Manager’s explanation. The relative said there had been occasions when he was not happy with the response from some staff, whom he felt were not as sensitive in how they spoke to him. No specific words or remarks were mentioned by the relative. The Manager explained that it may be that some staff are getting used to who people are, but gave an assurance he would check that all staff are sensitive and supportive in responding to the resident and relative. The manager explained that he had not had any concerns raised outside of this meeting and the relative said he has not raised these concerns with the Manager before. The Manager said he would ensure all are made aware of this relative’s concerns. The relative said they are happy with this response from the Home Manager.
3.    Hard to make relationships: The relative said with the staff changes and staff working different shifts, it has been difficult to forge relationships with staff. The relative agreed that his wife had been given a good standard of care, which included ensuring she got up each day, having been previously bedbound prior to coming to the home. Because of this the relative had the opportunity daily to meet other residents, relatives and staff and had joined in activities consistently. Both the relative and resident are well known by staff. It was agreed to include this issue in care planning.
4.    At times not enough staff: The Manager explained the staffing ratios were comparatively good with five care staff and two nurses in the morning until 2pm and four care staff and one nurse in the afternoon, currently caring for 18 residents. The Manager explained that where there are any specific concerns re any unreasonable delays in staff responding he would look at specific instances and sort out any problems. The Manager sees this relative most days during the week and has good communications with the resident.
5.    Poor facilities: The relative said he had been mistaken when he said facilities were poor, and he meant activities. He confirmed that the home's facilities were good, and the home was in very good condition.
6.    Activities poor: The Manager checked with the activities manager and spoke with other staff and found that the resident had been getting up almost every day now and was being offered a range of activities. The relative said one of the activities staff had recently left and he felt his wife enjoyed their conversations. The Manager clarified that two new activities staff had been recruited and will be starting in January. The relative accepted this and said he looked forward to them starting. The Manager explained that the regional activities manager had been spending a substantial amount of time at the home providing cover for activities while we have had vacancies in the activities team. The relative agreed that the Christmas activities had been very good.
7.    Poor Management: The relative clarified that he had been querying who was in charge of the home when the Manager was not there. The Manager confirmed that the nurse was in charge as this is a nursing unit. The Manager explained that both he and the Director of Care were on call for emergencies if needed and received calls regularly. The relative said he knew the Director of Care, as she is often in the home and is very good to speak with. The relative said he understood better now how the management worked and was satisfied that the management of the home was more than adequate.
8.    Value for money: This was discussed. The relative had chosen a more expensive room on admission having been offered less expensive options. The relative said he felt the room was a good one and wanted to retain it. He said that things had been improving regarding value for money, saying also he felt it was a lot of money. The Manager said he is willing to discuss less expensive room options at any time requested.

Reply from Anita Rodriguez, Admin at FallowfieldThank you for taking the time to write a review. We are pleased you are happy with the care your father is receiving. We will pass on your lovely comments to the staff.

Reply from Anita Rodriguez, Admin at FallowfieldThank you for taking the time to write a review. We will pass on your lovely comments to the staff.

Reply from Anita Rodriguez, Admin at FallowfieldWe are grateful that you have taken the time to write a review on our care home. We are pleased that you are happy with the care your relative is receiving and we will pass on your lovely comments to the staff.