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Care Home Owned by Cardinal Healthcare in London

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8.9 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Cardinal Healthcare in London

Only the locations & reviews in London for Cardinal Healthcare are showing below.

View the details of all 4 locations (with 176 reviews) owned by Cardinal Healthcare

Cardinal Healthcare Locations in London (1)

 - Browse 1 Care Home owned by Cardinal Healthcare in London
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The Willows Nursing Home
31/35 Osterley Park Road, Southall UB2 4BN 
9.6 56 reviews
The Willows Nursing Home, Southall, London
"I thank all the staff for all the hard work in looking after Clarissa, they have been brilliant and very caring all the time, everything…"   Read all 56 reviews
  • from £1,500 / week
  • 31 Rooms
Location Type Care Home

The Willows Nursing Home, situated in Southall offers a variety of services, including elderly, dementia, respite care and convalescence stays. It is within close proximity to the M25 and local ... Read more

Older Person Care Younger Adult Care Permanent Care
  • Nursing Care
  • Dementia Nursing Care
  • Mental Health Care

Cardinal Healthcare Reviews in London (56)

8.9

Cardinal Healthcare has a Group Review Score of 8.9 (8.901) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Cardinal Healthcare must have a Review Score.

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Review of

The Willows Nursing Home

from Gary D (Partner of Resident) published on 2 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I thank all the staff for all the hard work in looking after Clarissa, they have been brilliant and very caring all the time, everything I've seen has been perfect she could not be in a better place and the valentine lunch was really great and they could not have done more I'm lost for words how great
they all are thank you!
Reply from Frenklin Khedia, Manager at The Willows Nursing HomeOn behalf of the entire team at The Willows Nursing Home, I would like to sincerely thank you for your generous review.
Your feedback is greatly appreciated and serves as wonderful recognition of the dedication and commitment our staff show each day. Providing high-quality, compassionate care is at the heart of everything we do, and we are grateful that this was reflected in your experience.
Thank you once again for your kind words and support.
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Review of

The Willows Nursing Home

from Lawrence D (Brother-in-law of Resident) published on 2 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant staff, extremely helpful and kind, A very nicely presented meal! My experience here was most enjoyable!!
Reply from Frenklin Khedia, Manager at The Willows Nursing HomeThank you so much for your incredibly kind words. Reading your review truly touched us all.
It has been a privilege to care for beloved one, and to get to know you and your family. We always strive to see the person behind the care needs - their life story, their preferences, their routines, and the little things that make them smile - so it means so much to hear that you felt that warmth and dedication.
Your feedback reassures our team that the love, patience, and compassion they bring every day really does make a difference. Thank you for trusting us to be part of your journey.
With heartfelt thanks
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Review of

The Willows Nursing Home

from A A (Son of Resident) published on 2 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly, polite staff. Clean rooms mum seems generally happy, always well feed quiet spacious rooms parking for visitors. No issues really.
Reply from Frenklin Khedia, Manager at The Willows Nursing HomeThank you so much for your kind and thoughtful review. It truly means a great deal to all of us.
We are honoured that you entrusted us with your loved one's care, and we're delighted to hear that your experience with our team has been a positive one. Our staff work incredibly hard to provide compassionate, respectful, and person-centred care, so your feedback is both encouraging and deeply appreciated.
Thank you again for taking the time to share your experience.
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Review of

The Willows Nursing Home

from M A (Daughter of Resident) published on 16 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff always show love & care to our mother. Staff always helpful & supportivve of the residents and family's needs.
Reply from Frenklin, Operations Manager at The Willows Nursing HomeThank you, MA, for your kind words. It truly means a lot to our staff. I will share this message with all of them. We will do our best to ensure that everyone at The Willows is cared for and as comfortable as possible.
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Review of

The Willows Nursing Home

from Vivian R (Niece of Resident) published on 27 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The Willows is a very friendly & inviting nursing home. My uncle appeal to be well looked after. Staff is friendly at all times. From the outside, the place looks dated, although a new floor with rooms are build, looking inviting with large windows. At the end of the day, its all about the staff, which
is excellent. The only comment (coming from my uncle) is that the meals are not very varied. So maybe something to look into & offer european dishes.
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Review of

The Willows Nursing Home

from R S (Son of Resident) published on 27 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything excellent. Very good service.
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Review of

The Willows Nursing Home

from Maria Y (Wife of Resident) published on 11 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is well looked after, and it makes me happy to see him in this environment.
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Review of

The Willows Nursing Home

from S C (Sister of Resident) published on 14 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother was very comfortable in hi chair, had his drink with no problem.
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Review of

The Willows Nursing Home

from Pravin S (Son of Resident) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased with the care and attention provided to my mother over the period of time that she has stayed with the home - some two years. She is well looked after and despite being old and fragile, she enjoys the carers' company.
Reply from Frenklin Khedia, Manager at The Willows Nursing HomeThank you for your appreciation, it help us to keep improving services. We are one team with work with dedication & passion to support our loved one. We provide person centred care with choices & preferences. This is home to home service care home.
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Review of

The Willows Nursing Home

from Paul A (Son of Resident) published on 14 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So glad we chose The Willows to look after my mother. First class care with the very best of qualified friendly staff. We are always made welcome when we visit, and mum is looked after in a caring loving environment.
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Review of

The Willows Nursing Home

from D K (Daughter of Resident) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The Willows Nursing Home staff are amazing! they are all so kind and take such a good care of my dad, We are all so greatful for all they help.
Reply from Frenklin Khedia, Manager at The Willows Nursing HomeThank you your cooperation and support for the home.Very friendly relationship with team. We appreciate for your comments and kind words for the team. This is home to home service and we provide person centred care with choices & preference as always. I have great skill staff team to provide professional approach to the clients. Thank you for your appreciation.
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Review of

The Willows Nursing Home

from Monica H (Daughter of Resident) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very loving and kind. They are all very affectionate towards my mother.
In case of any issues they are prompt to notify me and follow up on my requests promptly.
I am happy with overall care and service.
Reply from Frenklin Khedia, Manager at The Willows Nursing HomeThank you for your trust and faith within team. Your appreciation inspired us for go more and more extra mile to provide person centred care. We do provide care & support as per their choices & preferences. Our residents always comes first priority. This is their home and we are all her to support as per their likes. Thank you for your kind words for my team and really appreciated. You are a very good supporter for the team and always help to the team for mum.
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Review of

The Willows Nursing Home

from R D (Daughter of Resident) published on 20 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mum has been at The Willows I have had no concerns regarding her care. Every time I come to see her she is safe, clean and appears well looked after. Meals are cooked in-house which is warm and welcoming. The manager is always very proactive, and involved very much in the day-to-day running
of the nursing home.
Reply from Frenklin Khedia, Manager at The Willows Nursing HomeWe value our partnership with you and appreciate your trust in our team. Our staff enjoys spending time with our beloved residents to provide person-centred care and support as per their choice. We have staff who can speak multiple languages to translate for my residents if needed. We continuously monitor their needs to ensure they are comfortable and happy. Our team is dedicated to ensuring their comfort and well-being every day. This is a homely environment and home-to-home service as per your wish and preference. Thank you for your appreciation for the team.
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Review of

The Willows Nursing Home

from Helen M (Daughter of Resident) published on 8 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a warm welcome and good to see Mum in such a pleasant home. She receives good care, and we are kept well informed of all aspects of Mum's care.
Excellent facility.
Reply from Frenklin Khedia, Manager at The Willows Nursing HomeThis is home to home service. I have a dedicated team here to provide person-centred care with a loving and caring approach to all my lovely residents. Thank you for your kind words for the home and care team. Much appreciated. We have an open door policy to visit loved ones here.
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Review of

The Willows Nursing Home

from A J (Daughter of Resident) published on 26 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is encouraging to see Dad sit in the main lounge with other residents. Overall he appears to be calmer since he has been at The Willows. It is wonderful that volunteers come in once per week to sing Christian songs and say prayers with the residents. This will mean a lot to Dad, as Church is such
an important part of his life. Thank you so much.
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Review of

The Willows Nursing Home

from A C (Son of Resident) published on 13 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved into the Willows in October 2023. Unfortunately, I live outside Britain, but have found communication with the Willows to be excellent, and not lacking in any respect. I have been very impressed by the level of commitment and engagement evident from the management from the very beginning,
and the staff also demonstrated a very impressive level of care and commitment to my eighty-two-year-old father, who has significant care needs. My father seems happy at the Willows.
Reply from Frenklin Khedia, Manager at The Willows Nursing HomeThank you for your appreciation and it encourages my team to go always extra mile every day to provide person-centred care & support for all individuals. This is their home and we are all here to provide support as per their choice & preferences. "Home to Home service".
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Review of

The Willows Nursing Home

from David A (Son of Resident) published on 6 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been here for over four weeks and so far so good. The facilities are great and the staff are professional and know what they are doing. They are also friendly and keep us updated.
Reply from Frenklin Khedia, Manager at The Willows Nursing HomeI have a very experienced and dedicated team here at The Willows to cater to all the care needs of my lovely residents. We provide person-centred care with choice and preference. Regular care plan review and communication with nominated families. This is your second home and feel as independent as you are in your home. Thank you David for your kind words to the team.
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Review of

The Willows Nursing Home

from Michael C (Son of Resident) published on 10 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was admitted to the home, suffering from dementia and a host of medical and mobility issues. Staff are professional and friendly and an engaging environment is provided for the residents. On occasions when my father required urgent medical attention, the staff acted quickly and efficiently.
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Review of

The Willows Nursing Home

from F C (Son of Resident) published on 15 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the experience. Staff friendly, accommodating and helpful. Pleased with my father's care.
Reply from Frenklin Khedia, Manager at The Willows Nursing HomeThank you for your appreciation as this is a "Home to Home" facility. Make this home as its own and all staff provide care and support as per dad's likes and preferences. We are all here for his care and needs with love and dedication. Thank you for your trust and faith.
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Review of

The Willows Nursing Home

from A W (Daughter of Resident) published on 23 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum was taken care of well when she was at the home and the staff were polite and caring.
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