Care Home Owned by Cardinal Healthcare in London
9.0
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in London for Cardinal Healthcare are showing below.
View the details of all 4 locations (with 173 reviews) owned by Cardinal Healthcare
Cardinal Healthcare Locations in London (1)
The Willows Nursing Home
9.5
53 reviews
31/35 Osterley Park Road, Southall UB2 4BN
"Excellent staff always show love & care to our mother. Staff always helpful & supportivve of the residents and family's needs.…" Read all 53 reviews
Location Type Care Home
The Willows Nursing Home, situated in Southall offers a variety of services, including elderly, dementia, respite care and convalescence stays. It is within close proximity to the M25 and local shops, making it an ideal location. The Willows Nursing… Read more about The Willows Nursing Home
- Care Provided
- Long Term/Permanent
- Older Person Care
- Nursing Care
- Dementia Nursing Care
- Younger Adults
- Physical Disability
- Palliative Care
- Mental Health
- Visual / Hearing Impairment
- 28 Rooms
- from £1,500 / week
Cardinal Healthcare Reviews in London (53)
9.0
Cardinal Healthcare has a Group Review Score of 9.0 (9.035) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Cardinal Healthcare must have a Review Score.
Review of
The Willows Nursing Home
from M A (Daughter of Resident) published on 16 December 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent staff always show love & care to our mother. Staff always helpful & supportivve of the residents and family's needs.
Reply from Frenklin, Operations Manager at The Willows Nursing HomeThank you, MA, for your kind words. It truly means a lot to our staff. I will share this message with all of them. We will do our best to ensure that everyone at The Willows is cared for and as comfortable as possible.
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Review of
The Willows Nursing Home
from Vivian R (Niece of Resident) published on 27 November 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The Willows is a very friendly & inviting nursing home. My uncle appeal to be well looked after. Staff is friendly at all times. From the outside, the place looks dated, although a new floor with rooms are build, looking inviting with large windows. At the end of the day, its all about the staff, which
is excellent. The only comment (coming from my uncle) is that the meals are not very varied. So maybe something to look into & offer european dishes.
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Review of
The Willows Nursing Home
from R S (Son of Resident) published on 27 November 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Everything excellent. Very good service.
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Review of
The Willows Nursing Home
from Maria Y (Wife of Resident) published on 11 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My husband is well looked after, and it makes me happy to see him in this environment.
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Review of
The Willows Nursing Home
from S C (Sister of Resident) published on 14 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My brother was very comfortable in hi chair, had his drink with no problem.
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Review of
The Willows Nursing Home
from Pravin S (Son of Resident) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I am very pleased with the care and attention provided to my mother over the period of time that she has stayed with the home - some two years. She is well looked after and despite being old and fragile, she enjoys the carers' company.
Reply from Frenklin Khedia, Manager at The Willows Nursing HomeThank you for your appreciation, it help us to keep improving services. We are one team with work with dedication & passion to support our loved one. We provide person centred care with choices & preferences. This is home to home service care home.
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Review of
The Willows Nursing Home
from Paul A (Son of Resident) published on 14 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
So glad we chose The Willows to look after my mother. First class care with the very best of qualified friendly staff. We are always made welcome when we visit, and mum is looked after in a caring loving environment.
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Review of
The Willows Nursing Home
from D K (Daughter of Resident) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The Willows Nursing Home staff are amazing! they are all so kind and take such a good care of my dad, We are all so greatful for all they help.
Reply from Frenklin Khedia, Manager at The Willows Nursing HomeThank you your cooperation and support for the home.Very friendly relationship with team. We appreciate for your comments and kind words for the team. This is home to home service and we provide person centred care with choices & preference as always. I have great skill staff team to provide professional approach to the clients. Thank you for your appreciation.
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Review of
The Willows Nursing Home
from Monica H (Daughter of Resident) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff are very loving and kind. They are all very affectionate towards my mother.
In case of any issues they are prompt to notify me and follow up on my requests promptly.
I am happy with overall care and service.
In case of any issues they are prompt to notify me and follow up on my requests promptly.
I am happy with overall care and service.
Reply from Frenklin Khedia, Manager at The Willows Nursing HomeThank you for your trust and faith within team. Your appreciation inspired us for go more and more extra mile to provide person centred care. We do provide care & support as per their choices & preferences. Our residents always comes first priority. This is their home and we are all her to support as per their likes. Thank you for your kind words for my team and really appreciated. You are a very good supporter for the team and always help to the team for mum.
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Review of
The Willows Nursing Home
from R D (Daughter of Resident) published on 20 February 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Since my mum has been at The Willows I have had no concerns regarding her care. Every time I come to see her she is safe, clean and appears well looked after. Meals are cooked in-house which is warm and welcoming. The manager is always very proactive, and involved very much in the day-to-day running
of the nursing home.
Reply from Frenklin Khedia, Manager at The Willows Nursing HomeWe value our partnership with you and appreciate your trust in our team. Our staff enjoys spending time with our beloved residents to provide person-centred care and support as per their choice. We have staff who can speak multiple languages to translate for my residents if needed. We continuously monitor their needs to ensure they are comfortable and happy. Our team is dedicated to ensuring their comfort and well-being every day. This is a homely environment and home-to-home service as per your wish and preference. Thank you for your appreciation for the team.
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Review of
The Willows Nursing Home
from Helen M (Daughter of Resident) published on 8 August 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Always a warm welcome and good to see Mum in such a pleasant home. She receives good care, and we are kept well informed of all aspects of Mum's care.
Excellent facility.
Excellent facility.
Reply from Frenklin Khedia, Manager at The Willows Nursing HomeThis is home to home service. I have a dedicated team here to provide person-centred care with a loving and caring approach to all my lovely residents. Thank you for your kind words for the home and care team. Much appreciated. We have an open door policy to visit loved ones here.
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Review of
The Willows Nursing Home
from A J (Daughter of Resident) published on 26 June 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
It is encouraging to see Dad sit in the main lounge with other residents. Overall he appears to be calmer since he has been at The Willows. It is wonderful that volunteers come in once per week to sing Christian songs and say prayers with the residents. This will mean a lot to Dad, as Church is such
an important part of his life. Thank you so much.
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Review of
The Willows Nursing Home
from A C (Son of Resident) published on 13 June 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father moved into the Willows in October 2023. Unfortunately, I live outside Britain, but have found communication with the Willows to be excellent, and not lacking in any respect. I have been very impressed by the level of commitment and engagement evident from the management from the very beginning,
and the staff also demonstrated a very impressive level of care and commitment to my eighty-two-year-old father, who has significant care needs. My father seems happy at the Willows.
Reply from Frenklin Khedia, Manager at The Willows Nursing HomeThank you for your appreciation and it encourages my team to go always extra mile every day to provide person-centred care & support for all individuals. This is their home and we are all here to provide support as per their choice & preferences. "Home to Home service".
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Review of
The Willows Nursing Home
from David A (Son of Resident) published on 6 June 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum has been here for over four weeks and so far so good. The facilities are great and the staff are professional and know what they are doing. They are also friendly and keep us updated.
Reply from Frenklin Khedia, Manager at The Willows Nursing HomeI have a very experienced and dedicated team here at The Willows to cater to all the care needs of my lovely residents. We provide person-centred care with choice and preference. Regular care plan review and communication with nominated families. This is your second home and feel as independent as you are in your home. Thank you David for your kind words to the team.
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Review of
The Willows Nursing Home
from Michael C (Son of Resident) published on 10 May 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father was admitted to the home, suffering from dementia and a host of medical and mobility issues. Staff are professional and friendly and an engaging environment is provided for the residents. On occasions when my father required urgent medical attention, the staff acted quickly and efficiently.
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Review of
The Willows Nursing Home
from F C (Son of Resident) published on 15 January 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very pleased with the experience. Staff friendly, accommodating and helpful. Pleased with my father's care.
Reply from Frenklin Khedia, Manager at The Willows Nursing HomeThank you for your appreciation as this is a "Home to Home" facility. Make this home as its own and all staff provide care and support as per dad's likes and preferences. We are all here for his care and needs with love and dedication. Thank you for your trust and faith.
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Review of
The Willows Nursing Home
from A W (Daughter of Resident) published on 23 November 2023 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My mum was taken care of well when she was at the home and the staff were polite and caring.
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Review of
The Willows Nursing Home
from R S (Daughter of Resident) assisted by family/friend published on 23 November 2023 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The food which is served and cooked at Willows is very nutritious and carefully thought through. My mum really enjoys the food cooked by the chef. Thank you for cooking fresh tasty food.
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Review of
The Willows Nursing Home
from S M (Son of Resident) published on 20 October 2023 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
All the staff are really caring towards my mother, making sure her needs are looked after. She is very comfortable in the home and as family, we are always made to feel welcome when visiting whatever time we come.
Reply from Frenklin Khedia, Manager at The Willows Nursing HomeMy resident is my priority. We are all here to take care of their preferences and choices/wishes. All staff are well trained to provide person-centred care with love and care. We value and encourage our residents and prompt them to be independent as much as they can. This is "Home to Home" service. Thank you for your kind words for the team and appreciation.
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Review of
The Willows Nursing Home
from R J (Brother of Resident) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The property is well situated with nearby Southall Station within walking distance. The cleanliness and security of the property is satisfactory. However overwhelming factor is the extremely pleasant and likeable staff from the management down to the individual carers and maintenance staff.
Reply from Frenklin Khedia, Manager at The Willows Nursing HomeVery thoughtful kind words which inspired the whole team to provide loving care more and more. This home is your brother's who lives here and as a team, we always provide person-centred care as per his choices and preferences. We are all here for his care and to provide all his needs with love and care. Thank you for choosing The Willows.
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