Care Homes Owned by CHD Living Ltd in London

the start. We looked at WAV hire, but it was too expensive! He looked at a price for a taxi. All hope was fading away. I suggested we went by train. My brother in law said it could be an option, but the track is in the middle of nowhere, the stations are miles away. We had exhausted all options, when I remembered that the home had a WAV. I told my brother in law that before we gave up all hope, I would email (due to the stroke, I physically can't speak) and ask if we could borrow it. We didn't have anything to lose. The worst they could do was say 'no'. To my surprise, it was ok. I got it insured and we were off. I was so grateful. Thanks to this home, dreams really do come true.

much more confidence. I would thoroughly recommend this home to anyone.

being well looked after by excellent staff and management. Only issue I can think of is that it can be difficult to get through on the phone to Kingston Rehab in order to get updates on his condition, as my brother is unable to speak.

need to go through the manager, who is wonderful. We have had to return a couple of items of clothing that were assigned to Mum. I understand from Mum that some of the residents are a bit rude to staff so I apologise on their behalf. Thank you to all of the staff.

each resident at meal times.

clothes. One summer visit mum was wheeled out in a Christmas jumper! We have had endless clothes, blankets go missing, medication found on the bedroom floor. She had been taken to hospital and left on her own, no notification to the family for several hours. Hospitalised due to an accident caused by a member of staff, twice! by same staff member that was subsequently sacked, as we were told by the manager. In all honesty there was not one single area that any of the staff excelled in. My mothers wedding ring that my late father bought over 70 years ago, has been stolen, obviously by a member of staff, it is no longer on my Mothers finger, and is nowhere to be found in the home, stolen!

welfare and kindly contact me immediately if any changes occur. The challenge is family relationships and meeting the faith aspirations of the husband with his wife's family. Thank you very much indeed for listening and supporting me.

The on-site amenities, like the physio and film room, enhance clients' well-being and every space-whether it's a shared area or a private room-is kept spotless and inviting. Beyond providing excellent care, the team focuses on making each day enjoyable. No matter how busy things get, they're always willing to pause for a chat or organise fun activities like games and arts and crafts. This dedication to creating a vibrant community is something the residents often praise. It's clear that the staff genuinely care about each client's comfort, happiness, and overall well-being.

Mum because of its family atmosphere. It is clean and bright and the staff and residents are extremely happy.