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Care Homes Owned by CHD Living Ltd in London

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by CHD Living Ltd in London

Only the locations & reviews in London for CHD Living Ltd are showing below.

View the details of all 14 locations (with 548 reviews) owned by CHD Living Ltd

CHD Living Ltd Locations in London (2)

 - Browse 2 Care Homes owned by CHD Living Ltd in London
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Kingston Rehabilitation Centre
36 Beaufort Road, Kingston upon Thames KT1 2TQ 
9.5 24 reviews
Kingston Rehabilitation Centre, Kingston upon Thames, London
"As an ex-service social worker having visited many residential establishmnt for elderly people I have never been as impressed by any to the…"   Read all 24 reviews
  • 36 Rooms
Location Type Care Home

Kingston Rehabilitation Centre is located in the heart of Kingston, Surrey. This purpose-built centre offers residential and outpatient neurological and orthopaedic care. This care centre ... Read more

Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Learning Disability Care
  • Mental Health Care
Surbiton Care Home
11-15 Park Road, Surbiton KT5 8QA 
9.5 54 reviews
Surbiton Care Home, Surbiton, London
"I have been visiting my great aunt for over a year now since the sudden loss of her son. The home are very attentive to her care needs…"   Read all 54 reviews
  • 26 Rooms
Location Type Care Home

Surbiton Care Home is a beautifully restored Victorian House which aims to transform peoples' lives through delivery of high-quality care in a friendly, home-from-home environment. The home is ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

CHD Living Ltd Reviews in London (78)

9.6

CHD Living Ltd has a Group Review Score of 9.6 (9.589) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to CHD Living Ltd must have a Review Score.

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Review of

Kingston Rehabilitation Centre

from V D (Wife of Resident) published on 16 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good service, hard-working team, efficient, willing to improve and change for the better, polite.
Reply from Alice Bruce, Regional Manager for Rehab Services at Kingston Rehabilitation CentreThank you for your review of Kingston Rehab Centre, we are very grateful for the time that you have taken to complete this and will share with with our team.
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Review of

Kingston Rehabilitation Centre

from Barbara J (Sister of Resident) published on 18 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise this home highly enough. The service that my sister has received has exceeded our expectations. All of the staff, across all of the disciplines (housekeeping, nursing, therapy, care team, catering, admin, management) are all responsive and proactive. Staff are consistent, warm and person-centred
in their approach. (Facilities given a lower score due to hyro not being available)
Reply from Alice Bruce, Regional Manager for Rehab Services at Kingston Rehabilitation CentreThank you for your very kind review. We look forward to welcoming your sister and your family back at the end of the month.
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Review of

Kingston Rehabilitation Centre

from Bill T (Brother-in-law of Resident) published on 15 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As an ex-service social worker having visited many residential establishmnt for elderly people I have never been as impressed by any to the level of care, attitude and kindnes shown at Kingston R.C. All staff have demonstrated a professional level of care and attention to the needs of my sister in law,
frequently lacking in residential care and rehab.
Reply from Alice Bruce, Regional Manager for Rehab Services at Kingston Rehabilitation CentreThank you Bill for your kind words, it means a lot to us and the team at Kingston Rehab Centre.
We will share this with the team.
If you or your sister in law require any further support please do get in touch.
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Review of

Surbiton Care Home

from Kelly B (Great-Niece of Resident) published on 8 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been visiting my great aunt for over a year now since the sudden loss of her son.
The home are very attentive to her care needs and strive to make an environment for all their residents like a home from home experience.
The home itself is very well kept. Clean and up to date. The meals provided
are very nutritional.
My aunt always appears very happy and expresses her happiness when I visit. The staff are always so friendly and welcoming.
Reply from Heidi Bradbury, Home Manager at Surbiton Care HomeHi, Thank you for your kind words about our home, residents and staff. Our residents are cared for with a holistic approach.
Ensuring our residents are happy and their environment clean is very important to us all . We welcome everyone as part of our family.
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Review of

Kingston Rehabilitation Centre

from Sue J (Sister of Resident) published on 5 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister was at Kingston Rehabilitation Centre for five weeks following a fall. As a family we were delighted with the service provided, the care and consideration given to her by the staff and her improvement during that time.


She really enjoyed her therapy sessions and the also the whole range

of activities on offer. All of this not only improved her independence and mobility, it increased her confidence too. She has just walked down 25 stairs unaided without a break. This is brilliant news and due in no small part to the team at Kingston.


Our concern has been for our sister but we are also struck by the kindness and responsiveness to her family and friends, who have been welcomed and looked after too.


Professionally I have visited dozens of care homes and rehabilitation service over my career and I say that Kingston has impressed on all levels.


We are now planning a return for day care, additional therapies and some short breaks

Reply from Alice Bruce, Regional Manager for Rehab Services at Kingston Rehabilitation CentreThank you for your kind review. It was a pleasure to have your sister with us and we look forward to seeing her again soon.
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Review of

Kingston Rehabilitation Centre

from Trish O (Independent Advocate Deputyship) published on 28 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were welcoming and upbeat. The support for the client I visited was excellent.
Reply from Alice Bruce, Regional Manager for Rehab Services at Kingston Rehabilitation CentreThank you for your kind review. We are so glad you felt welcomed to our service and we look forward to welcoming you again soon.
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Review of

Kingston Rehabilitation Centre

from B W (Son of Resident) published on 25 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can speak very highly of the service and quality of care offered at Kingston Rehabilitation Centre. My mother suffered a serious stroke and has been restricted to a wheelchair, but the physiotherapy team saw that as no barrier and has assisted her with standing exercises, which exceeded what we thought
possible.
Our thanks to the whole rehab team at Kingston. I can also recommend the high quality speech and language therapy offered by the centre.
Reply from Alice Bruce, Regional Manager for Rehab Services at Kingston Rehabilitation CentreThank you for your kind words, we will pass on your comments to the team, your feedback is very much valued. We will you and your mum all the best for the future.
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Review of

Kingston Rehabilitation Centre

from Andrew S (Husband of Resident) published on 7 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Even though my wife was only in the rehabilitation centre for a week, the staff at all times were very friendly and extremely caring.
At all levels from the managers to the nursing staff, every one was extremely helpful, and went out of their way to assist in any way they could. The main reason my
wife was a resident was to receive physiotherapy, and the service she received in that respect was fantastic.
Reply from Alice Bruce, Regional Manager for Rehab Services at Kingston Rehabilitation CentreThank you Andrew for your kind review, it was a pleasure having your wife with us. Thank you for choosing Kingston Rehab Centre. We wish you both all the best.
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Review of

Surbiton Care Home

from Julie B (Great Great-Niece of Resident) published on 30 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A delightful place staff were amazing so friendly and welcoming. Great interaction with the residents. My great aunt was very happy and well looked after the premises were decorated delightfully for Christmas and the hairdresser was in the way to doll up everyone for santas arrival tomorrow . I can
honestly say I met some angles today.
Reply from Heidi Bradbury, Home Manager at Surbiton Care HomeThank you for the lovely review. We love celebrating holidays and by decorating the home we can make it feel like a home from home experience for everyone. Being in a care home should not mean that people miss out on these occasions. We are an extended family and therefore behave as such celebrating events together and by the person centred care we give to our residents every day.
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Review of

Surbiton Care Home

from Alan B (Brother of Resident) published on 10 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A pleasant welcoming atmosphere and a happy home.
Reply from Heidi Bradbury, Home Manager at Surbiton Care HomeThank you for your lovely review . Our aim is to create a home from home atmosphere for our residents and we are proud to say we accomplish this by ensuring that we care for our residents as if they were our own family.
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Review of

Surbiton Care Home

from Rhona P (Niece of Resident) published on 10 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely to see my aunt so well cared for and happy.
Reply from Heidi Bradbury, Home Manager at Surbiton Care HomeThank you for your kind review, we encourage and support our residents to live their lives in the best way they can . Their happiness is one of our top priorities when it comes to caring for our residents.
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Review of

Surbiton Care Home

from Paul D (Son of Resident) published on 10 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Beautifully appointed room with lovely garden outlook. All the staff are very helpful and supportive and understanding of mums specific needs. Smooth process of admission and already seen improvement in mums wellbeing and more positive demeanor. Thank you.
Reply from Heidi Bradbury, Home Manager at Surbiton Care HomeThank you for the kind words , We pride ourselves on ensuring people thrive to the best they can be . We are passionate about our care her and have a great team focusing on the same goal
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Review of

Kingston Rehabilitation Centre

from Kelly C (Resident) published on 19 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family & I wanted to fulfil my dream of going to watch the British super bikes. After I had my stroke I'd completely written off ever going again. My brother in law said 'let's make it happen'! He got the BSB calendar up to find a meeting at Brands Hatch, the end of the month. We were already at
the start. We looked at WAV hire, but it was too expensive! He looked at a price for a taxi. All hope was fading away. I suggested we went by train. My brother in law said it could be an option, but the track is in the middle of nowhere, the stations are miles away. We had exhausted all options, when I remembered that the home had a WAV. I told my brother in law that before we gave up all hope, I would email (due to the stroke, I physically can't speak) and ask if we could borrow it. We didn't have anything to lose. The worst they could do was say 'no'. To my surprise, it was ok. I got it insured and we were off. I was so grateful. Thanks to this home, dreams really do come true.
Reply from Alice Bruce, Regional Manager for Rehab Services at Kingston Rehabilitation CentreThanks for your review. It is fabulous to hear and we are so happy that we could support you with this. Look forward to hearing about the next trip!
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Review of

Surbiton Care Home

from J G (Respite Resident) published on 14 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came for respite care following a hip operation. Had no experience of a care home before and have been pleasantly surprised. The staff couldn't have been nicer or care more. Nothing is too much trouble and the medical needs are met.
Reply from Heidi Bradbury, Home Manager at Surbiton Care HomeThank you for your kind words. Our staff love their job and are passionate about the people they care for. Happy staff make happy residents and this is so important to us all . Everyone takes pride and plays a part in the care here , regardless of what their job role is .
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Review of

Surbiton Care Home

from Denise D (Daughter of Resident) published on 12 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother required somewhere to stay whilst building work took place after leaving hospital from a hip replacement. The staff and management have been fantastic dealing with all the issues involved. They have looked after her medical issues better than the hospital did and have got mum walking with
much more confidence. I would thoroughly recommend this home to anyone.
Reply from Heidi Bradbury, Home Manager at Surbiton Care HomeHi, thank you for your lovely words. We at Surbiton believe that independence is very important to the people we care for . We endeavour to support people to be as independent as they can possibly be regardless if it is a respite stay or a permanent one. Our staff are very good at encouraging people to reach their potential.
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Review of

Kingston Rehabilitation Centre

from R C (Brother of Resident) published on 26 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother has been at Kingston Rehab for months now. When discharged from hospital, he was in a sorry state both physically and mentally. Within a few weeks at Kingston Rehab he made significant progress in both aspects. It is a great relief to us, his family, knowing that he is safe, secure and is
being well looked after by excellent staff and management. Only issue I can think of is that it can be difficult to get through on the phone to Kingston Rehab in order to get updates on his condition, as my brother is unable to speak.
Reply from Lesley Wickens, Manager at Kingston Rehabilitation CentreThank you for your kind words. I will share with the team.I have noted your comment that it can be difficult getting through to the Home for updates. We are looking into how we can improve this.
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Review of

Surbiton Care Home

from Steven W (Son of Resident) published on 19 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a friendly and happy atmosphere. Mum is very well looked after and is always very complimentary of the staff.
Reply from Heidi Bradbury, Home Manager at Surbiton Care HomeThank you for your review, We are very proud of the happy and friendly atmosphere here, happy staff mean happy residents and that is above all the most important aim for us all here .
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Review of

Surbiton Care Home

from Carolyn W (Daughter-in-law of Resident) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a very happy care home, our mum is very well looked after, with caring and friendly staff. The recent redecoration has made a huge improvement.
Reply from Heidi Bradbury, Home Manager at Surbiton Care HomeThank you for your lovely review, we agree the new redecoration has made the home feel like new!. As manager I am proud of the staff here and everyone has a part to play in ensuring your loved ones are made to feel special every day
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Review of

Surbiton Care Home

from D B (Grandson of Resident) published on 24 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager and the team are doing such a lovely job looking after my nan. It's wonderful that Nan is given such care, especially given her age. Thank you on behalf of me, nan and my son.
Reply from Heidi Bradbury, Home Manager at Surbiton Care HomeThese are such lovely words, thank you. We are proud of the care we give to our lovely residents and we love making them feel loved and special.We are happy to have such supportive family members too.
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Review of

Surbiton Care Home

from D B (Daughter of Resident) published on 21 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very friednly and helpful. It would be useful if there was a list of all the staff so that we can learn their names. I have suggested this to the manager who is currently working on it. It would also be useful to understand the hierarchy and the correct communication channels, as we always
need to go through the manager, who is wonderful. We have had to return a couple of items of clothing that were assigned to Mum. I understand from Mum that some of the residents are a bit rude to staff so I apologise on their behalf. Thank you to all of the staff.
Reply from Heidi Bradbury, Home Manager at Surbiton Care HomeThank you for your kind words and for taking the time to share your feedback. I'm delighted to hear that you find our staff friendly and helpful-I'll be sure to pass on your appreciation to the team.Your suggestion regarding a staff list is greatly appreciated, and as you mentioned, we are actively working on this to help residents and families become more familiar with our team. We will also look at ways to better communicate the hierarchy and appropriate channels to ensure a smooth flow of communication.Regarding the clothing mix-up, I sincerely apologise for any inconvenience caused. We are continuously working to refine our processes to minimise such occurrences and appreciate your patience and understanding.Our staff remain committed to providing compassionate care, and your support means a great deal to them.Thank you again for your valuable feedback and for your kindness. Please feel free to reach out if there's anything else we can do to improve your experience.
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Awards / Recognitions (1)

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