CHD Living Ltd in London | 2 Care Homes

Review of
Kingston Rehabilitation Centre
from Kelly C (Resident) published on 19 August 2025

Submitted via Website • Report

Overall Experience

My family & I wanted to fulfil my dream of going to watch the British super bikes. After I had my stroke I'd completely written off ever going again. My brother in law said 'let's make it happen'! He got the BSB calendar up to find a meeting at Brands Hatch, the end of the month. We were already at

the start. We looked at WAV hire, but it was too expensive! He looked at a price for a taxi. All hope was fading away. I suggested we went by train. My brother in law said it could be an option, but the track is in the middle of nowhere, the stations are miles away. We had exhausted all options, when I remembered that the home had a WAV. I told my brother in law that before we gave up all hope, I would email (due to the stroke, I physically can't speak) and ask if we could borrow it. We didn't have anything to lose. The worst they could do was say 'no'. To my surprise, it was ok. I got it insured and we were off. I was so grateful. Thanks to this home, dreams really do come true.

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Review of
Surbiton Care Home
from J G (Respite Resident) published on 14 August 2025

Submitted via Postal Card • Report

Overall Experience

I came for respite care following a hip operation. Had no experience of a care home before and have been pleasantly surprised. The staff couldn't have been nicer or care more. Nothing is too much trouble and the medical needs are met.

Reply from Heidi Bradbury, Home Manager at Surbiton Care Home

Thank you for your kind words. Our staff love their job and are passionate about the people they care for. Happy staff make happy residents and this is so important to us all . Everyone takes pride and plays a part in the care here , regardless of what their job role is .

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Review of
Surbiton Care Home
from Denise D (Daughter of Resident) published on 12 August 2025

Submitted via Postal Card • Report

Overall Experience

My mother required somewhere to stay whilst building work took place after leaving hospital from a hip replacement. The staff and management have been fantastic dealing with all the issues involved. They have looked after her medical issues better than the hospital did and have got mum walking with

much more confidence. I would thoroughly recommend this home to anyone.

Reply from Heidi Bradbury, Home Manager at Surbiton Care Home

Hi, thank you for your lovely words. We at Surbiton believe that independence is very important to the people we care for . We endeavour to support people to be as independent as they can possibly be regardless if it is a respite stay or a permanent one. Our staff are very good at encouraging people to reach their potential.

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Review of
Kingston Rehabilitation Centre
from R C (Brother of Resident) published on 26 May 2025

Submitted via Postal Card • Report

Overall Experience

My brother has been at Kingston Rehab for months now. When discharged from hospital, he was in a sorry state both physically and mentally. Within a few weeks at Kingston Rehab he made significant progress in both aspects. It is a great relief to us, his family, knowing that he is safe, secure and is

being well looked after by excellent staff and management. Only issue I can think of is that it can be difficult to get through on the phone to Kingston Rehab in order to get updates on his condition, as my brother is unable to speak.

Reply from Lesley Wickens, Manager at Kingston Rehabilitation Centre

Thank you for your kind words. I will share with the team.I have noted your comment that it can be difficult getting through to the Home for updates. We are looking into how we can improve this.

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Review of
Surbiton Care Home
from Steven W (Son of Resident) published on 19 May 2025

Submitted via Postal Card • Report

Overall Experience

Always a friendly and happy atmosphere. Mum is very well looked after and is always very complimentary of the staff.

Reply from Heidi Bradbury, Home Manager at Surbiton Care Home

Thank you for your review, We are very proud of the happy and friendly atmosphere here, happy staff mean happy residents and that is above all the most important aim for us all here .

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Review of
Surbiton Care Home
from Carolyn W (Daughter-in-law of Resident) published on 14 May 2025

Submitted via Postal Card • Report

Overall Experience

This is a very happy care home, our mum is very well looked after, with caring and friendly staff. The recent redecoration has made a huge improvement.

Reply from Heidi Bradbury, Home Manager at Surbiton Care Home

Thank you for your lovely review, we agree the new redecoration has made the home feel like new!. As manager I am proud of the staff here and everyone has a part to play in ensuring your loved ones are made to feel special every day

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Review of
Surbiton Care Home
from D B (Grandson of Resident) published on 24 March 2025

Submitted via Postal Card • Report

Overall Experience

The manager and the team are doing such a lovely job looking after my nan. It's wonderful that Nan is given such care, especially given her age. Thank you on behalf of me, nan and my son.

Reply from Heidi Bradbury, Home Manager at Surbiton Care Home

These are such lovely words, thank you. We are proud of the care we give to our lovely residents and we love making them feel loved and special.We are happy to have such supportive family members too.

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Review of
Surbiton Care Home
from D B (Daughter of Resident) published on 21 March 2025

Submitted via Postal Card • Report

Overall Experience

The staff are very friednly and helpful. It would be useful if there was a list of all the staff so that we can learn their names. I have suggested this to the manager who is currently working on it. It would also be useful to understand the hierarchy and the correct communication channels, as we always

need to go through the manager, who is wonderful. We have had to return a couple of items of clothing that were assigned to Mum. I understand from Mum that some of the residents are a bit rude to staff so I apologise on their behalf. Thank you to all of the staff.

Reply from Heidi Bradbury, Home Manager at Surbiton Care Home

Thank you for your kind words and for taking the time to share your feedback. I'm delighted to hear that you find our staff friendly and helpful-I'll be sure to pass on your appreciation to the team.Your suggestion regarding a staff list is greatly appreciated, and as you mentioned, we are actively working on this to help residents and families become more familiar with our team. We will also look at ways to better communicate the hierarchy and appropriate channels to ensure a smooth flow of communication.Regarding the clothing mix-up, I sincerely apologise for any inconvenience caused. We are continuously working to refine our processes to minimise such occurrences and appreciate your patience and understanding.Our staff remain committed to providing compassionate care, and your support means a great deal to them.Thank you again for your valuable feedback and for your kindness. Please feel free to reach out if there's anything else we can do to improve your experience.

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Review of
Surbiton Care Home
from H B (Resident) assisted by family/friend published on 21 March 2025

Submitted via Postal Card • Report

Overall Experience

I arrived here after a fall, so I was confused and weak. I wish I could be at home but I understand why I am here. The staff are very friendly, kind and helpful. Some of the residents are a bit grumpy or rude, so I am sorry that the staff need to deal with that, they do a great job.

Reply from Heidi Bradbury, Home Manager at Surbiton Care Home

Thank you for sharing your experience. I'm sorry to hear about your fall, but I'm glad that our team has been able to support you during this time. We understand that adjusting to a new environment can be challenging, and it's completely natural to miss home.It's wonderful to hear that you've found our staff to be friendly, kind, and helpful-I will make sure to pass on your kind words to them. They work hard to provide compassionate care for everyone, even in difficult moments. If there's anything we can do to make your stay more comfortable, please do let us know. We're here to support you.

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Review of
Surbiton Care Home
from C D (Daughter-in-law of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

Your care for my mother-in-law has been careful and caring. She is well cared for both practically and emotionally. The home is being redecorated at the moment and is looking better each time I visit.

Reply from Heidi Bradbury, Home Manager at Surbiton Care Home

Thank you for your kind words about our lovely home. The care that we give is given as if we are looking after our own family members and we always ensure that they are made to feel like them too.

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Review of
Surbiton Care Home
from H F (Relative of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

- Very warm welcome always from the staff and the residents who are aware.
- Happy atmosphere.
- Caring staff - patient and hardworking.
- Staff attentive to residents different needs.
- Visitors are made to fell very comfortable, welcome and part of things here.
- Catering staff very caring with

each resident at meal times.

Reply from Heidi Bradbury, Home Manager at Surbiton Care Home

Thank you for your lovely feedback. Our staff love receiving good feedback and it makes us feel so proud to be recognised for the hard work that we do as a team here.Our staff enjoy making people feel welcome and it is part of our culture that everyone is made to feel part of our family . I am proud of the team that work here and we love caring for our residents and family members.

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Review of
Surbiton Care Home
from Steven I (Son of Resident) published on 25 February 2025

Submitted via Website • Report

Overall Experience

Time to leave an honest review now that my mother has been moved to another care home, where she will receive the care that Surbiton care home pledged to do. My complaints are in the space of two years, my Mother has been given the wrong medication. I have visited to take her out to find her in dirty

clothes. One summer visit mum was wheeled out in a Christmas jumper! We have had endless clothes, blankets go missing, medication found on the bedroom floor. She had been taken to hospital and left on her own, no notification to the family for several hours. Hospitalised due to an accident caused by a member of staff, twice! by same staff member that was subsequently sacked, as we were told by the manager. In all honesty there was not one single area that any of the staff excelled in. My mothers wedding ring that my late father bought over 70 years ago, has been stolen, obviously by a member of staff, it is no longer on my Mothers finger, and is nowhere to be found in the home, stolen!

Reply from Heidi Bradbury, Home Manager at Surbiton Care Home

Thank you for sharing your feedback. We are sorry to hear that your experience at Surbiton Care Home did not meet your expectations. Providing high-quality, compassionate care is always our priority, and we take concerns such as these very seriously. We regret any distress caused and want to assure you that we strive to address any concerns raised during a residents time with us. While we believe we acted in line with our policies and procedures, we also recognise the importance of ongoing reflection and improvement. We would welcome the opportunity to discuss your concerns in more detail. Please do not hesitate to contact me directly, and we would be happy to arrange a meeting at your convenience.

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Review of
Surbiton Care Home
from Joan C (Cousin of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience

They were so so kind. They couldn't do enough for me, what a welcome. Staff very kind and caring.

Reply from Heidi Bradbury, Home Manager at Surbiton Care Home

Thank you for your kind words. It does not matter who you are, everyone gets a warm welcome at Surbiton.

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Review of
Kingston Rehabilitation Centre
from M Z (Husband of Resident) published on 27 December 2024

Submitted via Postal Card • Report

Overall Experience

Thank God my relationship with the rehab centre has miraculously changed for the better and I am most grateful that I am at last being treated with dignity and respect - I feel that I am being listened to and this has reduced my stress and anxiety. Please keep me informed about my wife's health and

welfare and kindly contact me immediately if any changes occur. The challenge is family relationships and meeting the faith aspirations of the husband with his wife's family. Thank you very much indeed for listening and supporting me.

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Review of
Kingston Rehabilitation Centre
from M A (Regular Volunteer) published on 4 November 2024

Submitted via Website • Report

Overall Experience

Kingston Rehabilitation Centre truly goes above and beyond to make residents feel at home. The staff take time to understand each client and their families, listening closely to their needs to provide personalised care that really makes a difference. Every client is treated with dignity and respect.

The on-site amenities, like the physio and film room, enhance clients' well-being and every space-whether it's a shared area or a private room-is kept spotless and inviting. Beyond providing excellent care, the team focuses on making each day enjoyable. No matter how busy things get, they're always willing to pause for a chat or organise fun activities like games and arts and crafts. This dedication to creating a vibrant community is something the residents often praise. It's clear that the staff genuinely care about each client's comfort, happiness, and overall well-being.

Reply from Rohana King, Manager at Kingston Rehabilitation Centre

Thank you for your lovely review, I will pass this onto all of the staff. We really appreciate your visit to our home and spending time with our residents. It was a pleasure to host you and you are welcome back any time.

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Review of
Surbiton Care Home
from P B (Daughter of Resident) published on 29 October 2024

Submitted via Postal Card • Report

Overall Experience

Mum has been in Surbiton Care Home since November 2021. She is very happy here. The staff are friendly and caring and always available to answer any questions we may have, As a family we are confident that Mum is receiving the best care and that puts our minds at great. We chose Surbiton Care Home for

Mum because of its family atmosphere. It is clean and bright and the staff and residents are extremely happy.

Reply from Heidi Bradbury, Home Manager at Surbiton Care Home

Thank you for your kind words. If our staff are happy so are our residents. It is important that we respect each other and because we do it creates the atmosphere that we are so well known for. Everyone deserves kindness and respect.

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Review of
Kingston Rehabilitation Centre
from Louise W (Resident) published on 3 October 2024

Submitted via Website • Report

Overall Experience

Very Welcoming. Friendly and approachable and caring and that is all members of staff. Lovely comfortable rooms with ensuite wet rooms. Nothing is too much trouble ~ everybody always goes above and beyond.

Reply from Rohana King, Manager at Kingston Rehabilitation Centre

Thank you so much for your lovely review, I will pass this onto the team.

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Review of
Surbiton Care Home
from A D (Son of Resident) published on 26 September 2024

Submitted via Postal Card • Report

Overall Experience

My mother did not want to go into a home but her health forced her and after a bit of settling in she seems to be enjoying it. Friendly and caring staff. She is clean, well presented and happy. I would recommend this home.

Reply from Heidi Bradbury, Home Manager at Surbiton Care Home

Thank you for the review. We understand how scary it can be moving into a new home, and whether it is respite or permanent, our staff will ensure that everyone is made to feel special and part of our family. It doesn't usually take long for people to settle in when being treated like part of the family.

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Review of
Surbiton Care Home
from Jennifer S (Friend of Resident) published on 10 September 2024

Submitted via Postal Card • Report

Overall Experience

Greeted courteously, the door was securely locked. My friend was sitting in the lounge, was nicely groomed and hair done. Was immediately offered a cup of tea. The staff were very pleasant and treated residents with care and dignity. The overall impression was really pleasing. Admin was very helpful

and happy. Genuine nice and relaxing-friendly home.

Reply from Heidi Bradbury, Home Manager at Surbiton Care Home

Thank you for your kind words about our staff and home. We employ a culture in which all visitors are part of our family here and treated as so. Creating a calm and friendly environment ensures our residents feel relaxed and comfortable in their home.

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Review of
Kingston Rehabilitation Centre
from Rhoda M (Partner of Resident) published on 10 September 2024

Submitted via Website • Report

Overall Experience

My partner stayed here for nine weeks after breaking his left femur. We really enjoyed the time we spent there. The staff especially the carers were brilliant as were the physio and occupational therapists. The room was very comfortable and quiet with a lovely view of the garden. This was just what

he needed after a week in an NHS ward following his operation. His mobility has improved vastly from when he first arrived. He is taking much positivity from this now that he has returned home.

Reply from Rohana King, Manager at Kingston Rehabilitation Centre

Thank you so much for your lovely review, I will pass this on to the team.

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Care Homes Owned by CHD Living Ltd in London

CHD Living Ltd Locations in London (2)

CHD Living Ltd Reviews in London (66)

Kingston Rehabilitation Centre

Surbiton Care Home

Surbiton Care Home

Kingston Rehabilitation Centre

Surbiton Care Home

Surbiton Care Home

Surbiton Care Home

Surbiton Care Home

Surbiton Care Home

Surbiton Care Home

Surbiton Care Home

Surbiton Care Home

Surbiton Care Home

Kingston Rehabilitation Centre

Kingston Rehabilitation Centre

Surbiton Care Home

Kingston Rehabilitation Centre

Surbiton Care Home

Surbiton Care Home

Kingston Rehabilitation Centre

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