Care Home Owned by Glenholme Healthcare Group Ltd in Lancashire

far more than we could have managed on our own.
Knowing her care was being catered for, we could merely enjoy our times together, without the stress of the caring role.
The food was wonderful, and Mum eat more heartily than she had at home !
Whilst Mum didn't always appreciate the activities, there were plenty on offer. Singers, performers, presentations, as well as trips out. There will be something to entertain everyone.
Thank you one and all , for everything .

to our loved one and to us.
The laundry service was excellent - thankyou.

always on hand , very helpful and compassionate. They always responded to any request. One gripe is my Mums room would get untidy at times and considering she was bed bound for a lot of the time it was frustrating. The food is fine if not spectacular. Special mention to the man on the front desk , he is a real asset and very helpful and friendly. There were plenty of activities which is good but for the bed bound people not too much to entertain and stimulate in their rooms.
Mums care at the end was dignified. One disappointment was as far as I'm aware no one from the care home came to my Mums funeral. I thought it showed a lack of respect.
Overall though I would recommend .

side too
So welcoming every time we go there
Thank you to all staff who take the very best care of my mother
And a thank you to the reception staff who all introduced them selfs to us and who all knew my mother
The kindest of regards

the family can't thank you all enough.

to anyone seeking good care for a loved one.

Very poor management and no communication. Information passed to relevant authorities.

treated with respect and dignity.
The home is extremely clean, well-maintained with superb facilities and plenty of communal rooms should visitors want privacy with their loved ones and food freshly prepared with lots of choice. A variety of daily activities are offered along with gardening club for those who wish to participate with regular entertainment and outings. A minibus is being provided which means more trips out will be available in the future.
It is so reassuring to know that she receives the best of care and myself and all the family would have no hesitation in recommending the home.
A big thank you to the manager and all her team for the amazing job you do.

to say "They don't like me in here" and "They don't want to care for me". An overnight complete change. He had numerous falls, particularly in the first four days and was saying "It's not the place it used to be". He deteriorated in speech, alertness and behaviour. All visitors experienced a lack of response to the alert buzzer, once for four hours. Dad was taken to the hospital the day before he was due to leave. Some of the staff (who I am not allowed to name here) shone out. I was very grateful. I have the impression the current manager is out of touch with the activity of all staff and that she was unable to relate sufficiently to Dad's frailty or needs. I wasn't told if nighttime safeguarding issues were dealt with.

professional and caring team, we could not have wished for a better place for our mum to spend her final days, a huge thank you to all.

the connections that did manifest. I was a mess emotionally to start however all the staff made it clear they were always available for support and showed kindness/compassion, my coeliac dietary requirements were catered for, and supported my need to be as independent as possible, changing my bed so I didn’t feel “hospitalised” and gave me a larger room so that I could start a new craft hobby to distract myself despite mainly not feeling comfortable to leave my room, they definitely made adjustments to give person-centred care, of course within the 2+ years things went wrong however they were quick to address any issues as they arose, I highly recommend this nursing home.

next of kin, I hadn’t been informed and wouldn’t have been aware had I not phoned them in the hope of speaking to him via their phone.
Such a poor level of compassion was shown when requesting to escalate this.

and professionalism of the staff. From entering the building and the reception to the medical team and, of course, the caring team, everyone has been friendly, welcoming and professional.

and to the theatre. I can recommend Bispham Gardens wholeheartedly.