Glenholme Healthcare Group Ltd in Lancashire | 1 Care Home

Review of
Bispham Gardens Care & Nursing Home
from Gillian D (Daughter of Resident) published on 11 December 2025 Submitted via Website • Report

Overall Experience

My mother was admitted to Bispham Gardens for palliative care. We chose this home for its high level of nursing care as my mother had bladder cancer and some significant nursing and care needs.
She was only in here for three weeks before she passed away. The care staff were amazing, nothing was too

much trouble, they looked after her in messy and difficult circumstances really well. They allowed us to be a family around her in her final weeks. The nursing staff managed her end of life care with the upmost sensitivity and ensured she was never in pain or discomfort. I can't recommend this place highly enough. It's is also a purpose-built nursing home and my mum was able to have a bath via their hoist. The benefits of being in there were many and they also looked after us as well offering cups of coffee and food when we didn't want to leave mums side. A great place and a big thank you from all of our family. X

Reply from Fiona Nicholls, Manager at Bispham Gardens Care & Nursing HomeDear Gillian,
Thank you for your fabulous feedback at this sad time. I am very happy to hear the team supported you all at this difficult time.

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Review of
Bispham Gardens Care & Nursing Home
from Jayne S (Daughter of Resident) published on 24 October 2025 Submitted via Website • Report

Overall Experience

What a wonderful place, the care Mum received was incredible. Sensitive to her needs, and respectful of all requirements.
Initially we felt we had let Mum down, putting her into care. However, the professional care she received, no doubt prolonged her life, and certainly enriched her final years,

far more than we could have managed on our own.
Knowing her care was being catered for, we could merely enjoy our times together, without the stress of the caring role.
The food was wonderful, and Mum eat more heartily than she had at home !
Whilst Mum didn't always appreciate the activities, there were plenty on offer. Singers, performers, presentations, as well as trips out. There will be something to entertain everyone.
Thank you one and all , for everything .

Reply from Fiona Nicholls, Manager at Bispham Gardens Care & Nursing HomeThank you for your lovely comments. I will share them with the team. Fiona

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Review of
Bispham Gardens Care & Nursing Home
from D A (Sister of Resident) published on 14 October 2025 Submitted via Postal Card • Report

Overall Experience

My sister has challenges but all the staff do their best to make sure she is receiving the treatment & care need. They do their best to keep them occupied, with entertainment, days out and coffee mornings. The staff right across the board are helpful and nothing is too much too much trouble.

Reply from Fiona Nicholls, Interim Home Manager at Bispham Gardens Care & Nursing HomeThank you for your kind words. We're glad to hear your sister is well supported and that our team's efforts are making a positive difference.

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Review of
Bispham Gardens Care & Nursing Home
from Jane F (Partner of Resident) published on 6 August 2025 Submitted via Postal Card • Report

Overall Experience

We as a family were very happy and grateful for the care given to our loved one during the 3 weeks he was there. His end of life care (approx 10 days) was excellent. He was comfortable, clean and above all pain free. We were fully informed of his worsening condition and the staff were empathic and caring

to our loved one and to us.
The laundry service was excellent - thankyou.

Reply from Louise Bassett, Regional Operations Manager at Bispham Gardens Care & Nursing HomeMay I extend my deepest sympathy at the loss of your loved one, and thank you for taking the time to write such a lovely review. I will personally share your comments with the team as I know it will mean a lot to them.

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Review of
Bispham Gardens Care & Nursing Home
from David C (Son of Resident) published on 23 April 2025 Submitted via Website • Report

Overall Experience

The home is spotlessly clean and remained so throughout Mums stay. There is a friendly atmosphere in modern surroundings with a lovely garden and conservatories to spend time in. I thought my Mums care was very good and although nothing is ever perfect thanks go to the carers and nursing team who are

always on hand , very helpful and compassionate. They always responded to any request. One gripe is my Mums room would get untidy at times and considering she was bed bound for a lot of the time it was frustrating. The food is fine if not spectacular. Special mention to the man on the front desk , he is a real asset and very helpful and friendly. There were plenty of activities which is good but for the bed bound people not too much to entertain and stimulate in their rooms.
Mums care at the end was dignified. One disappointment was as far as I'm aware no one from the care home came to my Mums funeral. I thought it showed a lack of respect.
Overall though I would recommend .

Reply from Angela Baxendale, Registered Manager at Bispham Gardens Care & Nursing HomeThank you for your thoughtful review and kind words about our team, the environment, and the care your mum received. We're pleased to hear you would recommend our home.We appreciate your feedback regarding your mum's room and in-room engagement for those who are bed bound - this is something we are continuously working to improve. Regarding the funeral, please accept our sincere condolences for your loss. While we would always like to attend to pay our respects, our priority must be ensuring the home remains safely staffed and residents continue to receive the care they need. Where possible, we do aim to show our respects in other ways.Thank you again for taking the time to share your experience.

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Review of
Bispham Gardens Care & Nursing Home
from R R (Husband of Resident) published on 12 March 2025 Submitted via Postal Card • Report

Overall Experience

Since her arrival my wifes care has been consistantly good. From personal care to repairing the bed, nothing is too much trouble.

Reply from Angela Baxendale, Registered Manager at Bispham Gardens Care & Nursing HomeThank you for your feedback. We're glad to hear that you are pleased with the consistent care provided to your wife at Bispham Gardens. We always aim to meet and exceed expectations, and we welcome any specific suggestions you have that could help us improve further. Please feel free to reach out to our management team with your insights.

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Review of
Bispham Gardens Care & Nursing Home
from Martin D (Son of Resident) published on 12 March 2025 Submitted via Website • Report

Overall Experience

What can I say it's beautiful I am so happy my mother is in this nursing home beautiful and clean staff are amazing
Like to say a special thank you to two members of staff, in particular, who gave me the time to answer all my questions
We met a member of staff who talked us all through the Financial

side too
So welcoming every time we go there
Thank you to all staff who take the very best care of my mother
And a thank you to the reception staff who all introduced them selfs to us and who all knew my mother
The kindest of regards

Reply from Angela Baxendale, Registered Manager at Bispham Gardens Care & Nursing HomeThank you for the very kind review. We're happy to hear you're pleased with your mother's care and appreciate the comments about our staff.

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Review of
Bispham Gardens Care & Nursing Home
from Julie S (Daughter of Resident) published on 25 February 2025 Submitted via Website • Report

Overall Experience

We could not be any happier. Everybody is so helpful and caring, not only for my dad but for my mum and as a family. My father arrived in August 2024 after 11 weeks in hospital recovering from a stroke. Thank you for everything you do.

Reply from Angela Baxendale, Registered Manager at Bispham Gardens Care & Nursing HomeThank you for your review. We're pleased to hear that your family feels supported and cared for at Bispham Gardens. Your appreciation for our team's efforts means a lot to us!

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Review of
Bispham Gardens Care & Nursing Home
from C C (Brother of Resident) published on 29 January 2025 Submitted via Website • Report

Overall Experience

From the minute I brought my sister in for an assessment, my sister has felt at ease. Management have been great in assisting with arranging funds with social services and making my sister feel comfortable from the get-go. The whole team from the admin, nurses, caterers and the carers are amazing and

the family can't thank you all enough.

Reply from Angela Baxendale, Registered Manager at Bispham Gardens Care & Nursing HomeThank you for your kind review. We're so pleased to hear that your sister feels comfortable here. Your appreciation for our staff across all departments means a lot to us.

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Review of
Bispham Gardens Care & Nursing Home
from Margaret R (Wife of Resident) published on 29 January 2025 Submitted via Postal Card • Report

Overall Experience

My husband has been at Bispham Gardens now for a little over six weeks, in which time he has been well cared for, especially with regards to the nursing care he has received. The food is of excellent quality and hot food is always served hot, as it should be. Generally, I would recommend Bispham Gardens

to anyone seeking good care for a loved one.

Reply from Angela Baxendale, Registered Manager at Bispham Gardens Care & Nursing HomeThank you for your recommendation! We're pleased to hear that you're happy with the care your husband is receiving. Your feedback is greatly appreciated.

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Review of
Bispham Gardens Care & Nursing Home
from C K (Daughter of Resident) published on 17 January 2025 Submitted via Website • Report

Overall Experience

Truth be told - I could not wait to get my loved one out of this Home. Poorly run with the absolute minimum of care given. No person centred care. No dignity or respect shown. Very Poor hygiene standards. Not enough staff. Rude staff (not all) and the rudest most unapproachable Manager I have ever met.

Very poor management and no communication. Information passed to relevant authorities.

Reply from Zoe Hunter, Head of Care and Quality Delivery at Bispham Gardens Care & Nursing HomeWe are truly sorry to hear that you feel we did not meet your expectations during your relative's stay with us. We take your feedback seriously, and our Quality and Governance Team will thoroughly investigate the points you have raised. Please be assured that we strive to maintain high standards of care, dignity, and respect for all our residents. We are committed to ensuring our hygiene practices meet the necessary standards and that our staff conduct is professional and courteous. We value open communication and regret if this was not your experience. We would appreciate the opportunity to discuss this further with you to address and resolve any outstanding concerns. Thank you for providing this feedback, as it is crucial for our ongoing efforts to improve our services.

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Review of
Bispham Gardens Care & Nursing Home
from Lynne B (Daughter of Resident) published on 2 October 2024 Submitted via Website • Report

Overall Experience

My mother has resided at Bispham Gardens Care & Nursing Home for three years now and we are so relieved that we found such an excellent home.
All the staff are always friendly, helpful and eager to assist both residents and visitors. Care is delivered to a very high standard and residents are always

treated with respect and dignity.
The home is extremely clean, well-maintained with superb facilities and plenty of communal rooms should visitors want privacy with their loved ones and food freshly prepared with lots of choice. A variety of daily activities are offered along with gardening club for those who wish to participate with regular entertainment and outings. A minibus is being provided which means more trips out will be available in the future.
It is so reassuring to know that she receives the best of care and myself and all the family would have no hesitation in recommending the home.
A big thank you to the manager and all her team for the amazing job you do.

Reply from Angela Baxendale, Registered Manager at Bispham Gardens Care & Nursing HomeThank you so much for sharing your experience. We're absolutely thrilled to hear that Bispham Gardens has met your mum's needs.

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Review of
Bispham Gardens Care & Nursing Home
from S S (Daughter of Resident) published on 30 September 2024 Submitted via Website • Report

Overall Experience

I go in daily to see my dad and he has excellent care and is well-fed, they are so welcoming, always cleaning, all staff say hello and engage with us regularly.
The food always looks nice and homemade.

Reply from Angela Baxendale, Registered Manager at Bispham Gardens Care & Nursing HomeThank you for your kind review. We're delighted that our efforts resonate so positively with you and your family!

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Review of
Bispham Gardens Care & Nursing Home
from A M (Daughter of Resident) published on 21 August 2024 Submitted via Website • Report

Overall Experience

My dad entered Bispham Gardens smiling and happy to be there. He told the hospital Bispham Gardens was like family to him. My mother was a resident here for two years and he had a good experience. Management has since changed. On his second day, he was lifeless in bed, hardly able to speak. He managed

to say "They don't like me in here" and "They don't want to care for me". An overnight complete change. He had numerous falls, particularly in the first four days and was saying "It's not the place it used to be". He deteriorated in speech, alertness and behaviour. All visitors experienced a lack of response to the alert buzzer, once for four hours. Dad was taken to the hospital the day before he was due to leave. Some of the staff (who I am not allowed to name here) shone out. I was very grateful. I have the impression the current manager is out of touch with the activity of all staff and that she was unable to relate sufficiently to Dad's frailty or needs. I wasn't told if nighttime safeguarding issues were dealt with.

Reply from Oliver Parker, Regional Support Manager at Bispham Gardens Care & Nursing HomeWe are very sorry to hear about the experience you have described above. Rest assured this will be investigated internally as this is not our expectation or the Glenholme standard of care that we normally see at Bispham Gardens. Therefore a member of the Senior Management team will reach out to you to discuss this matter. We also want to be able to discuss the staff members you recognised that went above and beyond, as we feel these people should be celebrated.

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Review of
Bispham Gardens Care & Nursing Home
from Andrew L (Son of Resident) published on 28 June 2024 Submitted via Website • Report

Overall Experience

Our mum arrived from the hospital for her end-of-life care, she was sadly only there for less than a week before she passed away. The whole team looked after her and us from the moment she arrived until she sadly passed away. We would not hesitate to recommend this care home and the very welcoming,

professional and caring team, we could not have wished for a better place for our mum to spend her final days, a huge thank you to all.

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Review of
Bispham Gardens Care & Nursing Home
from P S (Resident) published on 29 September 2023 Submitted via Website • Report

Overall Experience

My nursing home place Jan 2021-Jul 2023 (2 years 7 months) overall despite my younger-than-average age was treated very well, of course, there were elements out of the home control like my anxiety making socialising with older residents uncomfortable however where possible the home encouraged, supported

the connections that did manifest. I was a mess emotionally to start however all the staff made it clear they were always available for support and showed kindness/compassion, my coeliac dietary requirements were catered for, and supported my need to be as independent as possible, changing my bed so I didn’t feel “hospitalised” and gave me a larger room so that I could start a new craft hobby to distract myself despite mainly not feeling comfortable to leave my room, they definitely made adjustments to give person-centred care, of course within the 2+ years things went wrong however they were quick to address any issues as they arose, I highly recommend this nursing home.

Reply from Angela Baxendale, Service Manager at Bispham Gardens Care & Nursing HomeThank you for your thoughtful and detailed feedback. We're truly pleased to hear of your positive experiences with us and appreciate your recommendation immensely. Your well-being has always been our utmost priority.

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Review of
Bispham Gardens Care & Nursing Home
from S K (Son of Resident) published on 23 August 2023 Submitted via Website • Report

Overall Experience

My father was admitted to hospital on Monday night/Tuesday morning, and having failed to contact him via his mobile since Sunday I phoned the care home Thursday night (not unusual for a couple of days to pass between speaking to him due to mobile and sleeping) to be told he was in the hospital. As his

next of kin, I hadn’t been informed and wouldn’t have been aware had I not phoned them in the hope of speaking to him via their phone.
Such a poor level of compassion was shown when requesting to escalate this.

Reply from Louise Bassett, Regional Operations Manager at Bispham Gardens Care & Nursing HomeIt is clear from your comments that our exacting standards haven't been met on this occasion. Having spoken with the home manager I have established that the nurse in charge should have been responsible for informing you about the hospital admission of your father. Due to an emergency within the home, this didn't happen, a follow-up call should have taken place by the next senior staff member on duty. We have put in place new policies to ensure this doesn't happen again. Please accept my heartfelt apology for the upset this has caused. If you would like to discuss this further with me then please contact the home directly.

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Review of
Bispham Gardens Care & Nursing Home
from Frank R (Son of Resident) published on 17 May 2023 Submitted via Postal Card • Report

Overall Experience

My mum has now been a resident here for ten months. Throughout this period Mum has received excellent care and attention. Glenholme Bispham Gardens is well-equipped to deal with all necessities in a modern and bright environment. Most of all, Mum and my family have been so impressed by the kindness

and professionalism of the staff. From entering the building and the reception to the medical team and, of course, the caring team, everyone has been friendly, welcoming and professional.

Reply from Angela Baxendale, Registered Manager at Bispham Gardens Care & Nursing HomeThank you for your kind words. It's lovely to receive a positive review.

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Review of
Bispham Gardens Care & Nursing Home
from David H (Son of Resident) published on 20 March 2023 Submitted via Website • Report

Overall Experience

My mum lived in Bispham Gardens for nineteen months, moving in a few months before her ninety-first birthday. At all times, I found the staff engaging and attentive to my mum's needs and welfare. Mum had a very nice en-suite room and the staff were keen to help her pursue her hobbies, taking her swimming

and to the theatre. I can recommend Bispham Gardens wholeheartedly.

Reply from Angela Baxendale, Registered Manager at Bispham Gardens Care & Nursing HomeThank you for your kind words. It is great to have positive feedback.

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Review of
Bispham Gardens Care & Nursing Home
from K D (Daughter of Resident) published on 7 March 2023 Submitted via Website • Report

Overall Experience

Overall this care home is a pleasant place to visit. I think my mum has settled into the home well.
My only complaint is on occasion there are two staff that don’t know the residents on my mum's floor. If possible there should always be one carer who knows the residents.

Reply from Penny Howard, Operations Manager at Bispham Gardens Care & Nursing HomeThank you for your comments. We agree completely that there should always be staff who know your mum on duty. We endeavour to keep the same staff supporting people as this ensures continuity of care and provides reassurance to residents. However, there are occasions when maybe due to sickness or absence that staff have to be moved to different areas of the home in order to meet the needs of everyone. Please discuss this with the home manager if you have any further concerns.

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Care Home Owned by Glenholme Healthcare Group Ltd in Lancashire

Glenholme Healthcare Group Ltd Locations in Lancashire (1)

Glenholme Healthcare Group Ltd Reviews in Lancashire (40)

Bispham Gardens Care & Nursing Home

Bispham Gardens Care & Nursing Home

Bispham Gardens Care & Nursing Home

Bispham Gardens Care & Nursing Home

Bispham Gardens Care & Nursing Home

Bispham Gardens Care & Nursing Home

Bispham Gardens Care & Nursing Home

Bispham Gardens Care & Nursing Home

Bispham Gardens Care & Nursing Home

Bispham Gardens Care & Nursing Home

Bispham Gardens Care & Nursing Home

Bispham Gardens Care & Nursing Home

Bispham Gardens Care & Nursing Home

Bispham Gardens Care & Nursing Home

Bispham Gardens Care & Nursing Home

Bispham Gardens Care & Nursing Home

Bispham Gardens Care & Nursing Home

Bispham Gardens Care & Nursing Home

Bispham Gardens Care & Nursing Home

Bispham Gardens Care & Nursing Home

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