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Care Home Owned by Apex Healthcare in Greater Manchester

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9.4 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Apex Healthcare in Greater Manchester

Only the locations & reviews in Greater Manchester for Apex Healthcare are showing below.

View the details of all 4 locations (with 133 reviews) owned by Apex Healthcare

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Apex Healthcare Locations in Greater Manchester (1)

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1 Care Home owned by Apex Healthcare in Greater Manchester
Knightswood Residential Home

Manchester Road, Blackrod, Bolton BL6 5LS 

9.2 18 reviews
  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Younger Adults
  • Learning Disability / Autism
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Alcohol / Drug Misuse
  • 27 Rooms from £850 / week

Apex Healthcare Reviews in Greater Manchester (18)

9.4

Apex Healthcare has a Group Review Score of 9.4 (9.358) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Apex Healthcare must have a Review Score.

Overall Experience
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Date Published
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Reviewer Connection to Apex Healthcare
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Review of

Knightswood Residential Home

from Sharon S (Daughter of Resident) published on 30 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I just love the care and attention by all the staff that is shown to the residents and how comfortable you can approach them. There are always lots of activities and entertainment. I do think though that more staff is needed to be able to give extra attention to those who most need it.
Reply from James Muldoon, Ops Manager at Knightswood Residential Home

Thank you for the lovely words; it's a pleasure and honour to look after all our clients.

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Review of

Knightswood Residential Home

from M J (Granddaughter of Resident) published on 14 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All lovely and welcoming staff. They made a cake for my grandma's birthday and a card and always pop their head in when I'm there to say hello and make my grandma laugh. I always hear laughter from the staff and everybody is always in good spirits!
Reply from Jayne Booth, Manager at Knightswood Residential Home

Thankyou so much for your feedback which is very much appreciated.

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Review of

Knightswood Residential Home

from Fiona B (Daughter of Resident) published on 14 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of all the staff at Knightswood, everybody is very friendly, and accommodating and nothing is too much trouble. My dad moved in June 2023 and is very happy with everything. I feel more secure knowing that Dad is looked after 24/7 by a wonderful team. The house is set in
lovely surroundings with large gardens. Staff organise events for the residents, singers, exercise classes etc. I would like to personally thank everybody at Knightswood, couldn't ask for better.
Reply from Jayne Booth, Manager at Knightswood Residential Home

Thank you very much for your feedback it's very much appreciated.

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Review of

Knightswood Residential Home

from Ann G (Resident) published on 10 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are kind and helpful. Management is always keen to know how I am and always resolves any concerns I may have. Very happy to be here and am well looked after.
Reply from Jayne Booth, Manager at Knightswood Residential Home

Thank you so much for your review Ann, the staff and I very much appreciate your comments.

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Review of

Knightswood Residential Home

from John B (Son of Resident) published on 10 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been in Kinghtswood since April 2023. It is very reassuring to know that he is being cared for around the clock by people he is getting to know well. The staff are all amazing, friendly and nothing is too much trouble. He has a comfortable room and the food is wonderful and very tasty.
I couldn't have found a better home, especially as it's so local for me. I can't thank everyone enough for their kindness.
Reply from Jayne Booth, Manager at Knightswood Residential Home

Thank you so much for your review. The staff and management really appreciate your positive feedback.

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Review of

Knightswood Residential Home

from Fiona P (Daughter of Resident) published on 27 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister and I visited Knightswood as a possible permanent home for Mum. As soon as we walked into the hall and were greeted by the staff, we knew it was the perfect placement. Mum's admission was well-managed and efficient. The staff are amazing and treat Mum as one of their own. Dignity, respect,
humour, consideration, caring, encouragement and reassurance.
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Review of

Knightswood Residential Home

from Stephen P (Son of Resident) published on 26 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was cared for by Knightswood for the last 6 months of her life. The staff were exceptional and I cannot praise them highly enough. They were always friendly and positive, creating a nice environment in difficult circumstances (CV-19). A special mention for one member of staff, in particular,
who's as mad as a box of frogs but a lovely lovely lady!
Reply from Jim Muldoon, Ops Manager at Knightswood Residential Home

On behalf of the box of frogs and all the team, we thank you for your kind words and it was a pleasure to know and look after your mum.

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Review of

Knightswood Residential Home

from E D (Daughter of Resident) published on 28 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We made the difficult decision after my mum had fallen and lost a lot of her mobility that we could not cope at home. Due to Covid I went with a personal recommendation and the website to enquire at Knightswood. I was impressed by the attitude and clear description of life in the home and the initial
isolation of two weeks. My mum has not found the move easy at 95 years old but she is now settling in and mixing with the residents. The help I have received from the manager and the staff has been great.
Reply from James Muldoon, Ops Director at Knightswood Residential Home

We thank you for taking the time to leave a review and for trusting us to look after your mum especially in these very troubling times and we hope she continues to enjoy her stay.

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Review of

Knightswood Residential Home

from David N (Son of Resident) published on 10 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was very well cared for and happy at Knightswood Care Home during her 3 years as a resident.
She settled down as quickly as could be expected given her dementia and soon felt at home - I could see this in her eyes. She particularly enjoyed the music activities and the times when children visited,
as this reminded her of her time as a teacher.
My wife and I were always made welcome, even at times the staff had a lot on their plates. It was always fun to chat with residents. Usually something going on, such as keep fit, bingo and sing-a-longs. From Las Vegas-style glammed up divas to smoothie Michael Bublé style singers, the music was always entertaining!
Knightswood is not the biggest or fanciest care home, but has a lovely, homely feel, with a manager and staff who really care. This was particularly clear in the immense effort the staff have made during the Covid 19 lockdown.
I would recommend Knightswood to friends and family without hesitation.
Reply from James Muldoon, Ops Manager at Knightswood Residential Home

Dear David, on behalf of everyone associated with Knightswood, we thank you for your kind review and for taking the time and effort to do so.

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Review of

Knightswood Residential Home

from David P (Nephew of Resident) published on 27 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find Knightswood Care Home a professional and very caring establishment, from the supervisor throughout the caring staff and the service staff. All are very friendly and caring which gives me a lot of confidence in my aunt's care at the home.
Reply from James Muldoon, Owner at Knightswood Residential Home

Thank you very much for taking the time to review us and for putting your trust in us, to look after your Aunt.

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Review of

Knightswood Residential Home

from P J (Daughter of Resident) published on 22 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is now nearing her end of life. She has been well cared for. The staff show compassion and empathy and have been supportive to family as well as the resident over the seven years she has been here. The care home have looked after my mother several times after falls, illness and visits to hospital
instead of staying in hospital. They have cared for her extremely well.
The home is clean, free from odours and this has been the case over many years (all the time). I have also recommended the care home to friends who have also had family here. Thank you for looking after our mother and family.
Reply from Jayne Booth, Manager at Knightswood Residential Home

Thank you for your kind words.

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Review of

Knightswood Residential Home

from Margaret J (Daughter of Resident) published on 21 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is well looked after here in Knightswood. The staff and management are excellent and very caring, they show great patience with her which is very necessary due to her condition. The home is very secure and both myself and father are very satisfied with her care and communication is good. There
is regular visits from other care professionals such as Chiropodist, Optician, Hairdresser and there is regular entertainment. My mother is not the best of eaters but the food provided is very good and staff always encourage my mother to eat.
Reply from Jayne Booth, Manager at Knightswood Residential Home

Thank you for your review, very much appreciated.

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Review of

Knightswood Residential Home

from Pamela A (Daughter of Resident) published on 5 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff very friendly and supportive to both mum and the family. They go the extra mile to help with a caring approach from everyone. The rooms lounge etc. are always clean and tidy. Great facilities and social events. This is a lovely care home with great staff.
Reply from Jayne Booth, Manager at Knightswood Residential Home

Thankyou for taking the time to provide Knightswood with your feedback, it is greatly appreciated by all staff.

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Review of

Knightswood Residential Home

from C T (Daughter of Resident) published on 8 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Knightswood is bright, cheerful and welcoming. Staff are caring, knowledgeable and capable of dealing with many upsetting, demanding and difficult situations. Staff engage with residents, show respect to all visitors and staff include everyone as much as possible in any activities.
They are most helpful
with family gatherings for special occasions, such as birthdays.
We are always kept up to date on all matters or changes.
Reply from Jayne Booth, Manager at Knightswood Residential Home

Thank you for your positive review, we really appreciate feedback received. Thank you

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Review of

Knightswood Residential Home

from M H (Daughter of Resident) published on 3 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I placed my mum in Knightswood on December 19th, 2016, after both her and myself not being happy with her last care facility. Well, what can I say? Mum is a changed person! The staff are fantastic they can't do enough for our mother, what a difference we cannot fault this place at all. The manager is
a lovely lady the carers treat mum with dignity and respect there are loads of activities and it's very homely.
Reply from Jayne Booth, Manager at Knightswood Residential Home

Thank you very much for your positive review of the service we provide, we really appreciate your feedback, and I hope your mum continues to be happy here, Thank you again

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Review of

Knightswood Residential Home

from S H (Daughter-in-law of Resident) published on 26 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An attractive building in a quiet very pleasant area of the village of Blackrod. In a rural setting with outstanding views towards West Pennine Moors and Rivington Pike. There are lovely garden areas accessible to all residents.
The interior of the care home is exceptionally clean and tidy well decorated
and furnished.
The communal areas of the dining room, lounge and orangery are like a home from home.
The care and attention from the staff that each resident receives 24/7 is fantastic. There is a homely and welcoming feel about the home and the best care home that I have seen of visited.
Reply from Jayne Booth, Manager at Knightswood Residential Home

Thank you so much for your very positive review of our service, it's always nice to receive positive feedback. Thank you again..... Jayne

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Review of

Knightswood Residential Home

from Rachel W (Relative of Resident) published on 30 November 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff make a good or negative experience in any social care settings and here they genuinely care. The home facilities are clean and welcoming with a choice of seating areas. Relatives are well informed of changes in health or care needs. The care planning is person-centered and flexible. Personal
care is of a good standard and residents are offered a choice in how they are supported to maintain independence.
Reply from Jim Muldoon, Director at Knightswood Residential Home

We thank you for taking the time to review Knightswood and appreciate your comments

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Review of

Knightswood Residential Home

from Michael (Son of Resident) published on 15 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father had been in Knightswood since April of 2013. During that time the level of care and expertise was never less than excellent. My father, being 95, had all the age related difficulties expected i.e mobility etc, plus dementia. Whenever the family visited we were welcomed by all and dad was always
clean, shaved, changed and obviously well looked after. He recently died at the home, with ourselves in attendance, where father was treated with great dignity and the support we received was outstanding.
Reply from Jim Muldoon, Director at Knightswood Residential Home

All of us at Apex Healthcare thank you for your kind words which mean a lot to us and more especially to the manager and her staff and we thank you for taking the time in posting your review.

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