Calford Green, Kedington, Haverhill CB9 7UN
"Since my husband has been to Eastcotts Nursing Home, I have been very pleased with the care that Eastcotts have provided for him. He has…" Read all 29 reviews
Eastcotts Nursing Home is well staffed with professionals who are all knowledgeable in looking after elderly clients. All staff are well equipped with knowledge to enhance client's lives and make their journey as pleasurable and comfortable as possible. Eastcotts… Read more about Eastcotts Nursing Home
Symonds House, 44 Symonds Lane, Linton, Cambridge CB21 4HY
"My experience of Symonds House Nursing Home is an extremely positive one. The staff are amazing. They are friendly and approachable and…" Read all 27 reviews
Symonds House is a lovely 55-bedded red brick Grade II listed building. The dual-registered nursing home is set in its own grounds in Linton - a thriving village 10 miles south of the City of Cambridge. The majority of the rooms are single with en-suite… Read more about Symonds House Nursing Home
Submitted via Website • Report
Reply from Indra Rajeevan, Director at Symonds House Nursing Home
Thank you so much for your review. We really appreciate your kind words and will be sharing them with our staff team.Regards.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Submitted via Postal Card • Report
Reply from Marie Smale, Home Manager at Eastcotts Nursing Home
Thank you very much for your kind review of Eastcotts Nursing Home. I will share your review with the rest of our amazing Team of Staff that work here.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Submitted via Website • Report
Reply from Angel Ibayan, Care Home Manager at Symonds House Nursing Home
Thank you for recognizing the care that our staff provides. Should you have any queries with regards to your mother's care and appointments, kindly ask to speak to the nurse in charge when you come and visit or kindly phone us for updates if there is anything in particular you need clarifying. Unfortunately appointments do not go to admin and management offices. Our nurse's always inform families when Resident's do get appointments. Kindly know that you are always welcome to give us a call if you have any queries.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Submitted via Website • Report
Reply from Indra Rajeevan, Director at Symonds House Nursing Home
Hello,Thank you so much for taking the time to leave us a review. We truly appreciate your kind words about the quality of care and our dedicated staff. We're currently planning a major refurbishment of our rooms and lounges, which we hope will address your concerns.Warm regards,Director
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Submitted via Postal Card • Report
Reply from Angel Ibayan, Care Home Manager at Symonds House Nursing Home
Thank you for your kind words. I will ensure to share this with the staff. Thank you for appreciating what we do in Symonds House.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Submitted via Postal Card • Report
Reply from Angel Ibayan, Care Home Manager at Symonds House Nursing Home
Thank you very much for the very kind words. I will feed this back to the team. We always aim to provide the best care for our residents making sure that they have a pleasant experience with us. Thank you for always working with us.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Submitted via Website • Report
Reply from Angel Ibayan, Care Home Manager at Symonds House Nursing Home
I have been in the service in the last 2 years. Since then, the management has increased the staffing to meet our Resident's needs better. All staff are instructed not to leave any resident they are assisting to do another activity at all cost. Patient safety is paramount to us. Every day is different in a care home setting, there will be days that is is busier than normal. We always aim to answer all calls promptly but if staff are in a middle of assisting residents, a little wait cannot be avoided. The lounge is not to be left unattended so even if there is a staff in the lounge, they cannot do any other activity if there are Residents in the lounge.Symonds House Nursing Home is always supporting Resident's and their families, happiness and comfort. We are more than happy to assist when and if necessary.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Submitted via Website • Report
Reply from Marie Smale, Home Manager at Eastcotts Nursing Home
Thank you very much for your kind words about Eastcotts Nursing Home. It was a pleasure to have you stay with us, and I'm glad that you were happy with the service.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Submitted via Website • Report
Reply from Marie Smale, Home Manager at Eastcotts Nursing Home
Thank you so much for your kind words it means so much to the wonderful Staff that work at Eastcotts. Your uncle was a delight to care for and always had a smile for us. We would like to wish him all the very best in his new Home and I'm sure that yourself and your wife are relieved that he is being looked after in a safe environment.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Submitted via Website • Report
Reply from Marie Smale, Home Manager at Eastcotts Nursing Home
Thank you for your kind words in regard to the care here at Eastcotts Nursing Home. I will pass this on to the staff as they love to hear positive feedback about our resident's care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Submitted via Postal Card • Report
Reply from Angel Ibayan, Care Home Manager at Symonds House Nursing Home
Thank you very much for your kind words. We always endeavour to be of assistance to our residents, relatives and visitors to make sure that their stay and visit with us is always pleasurable. Thank you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Submitted via Website • Report
Reply from Angel Ibayan, Care Home Manager at Symonds House Nursing Home
Thank you for the very kind review. I will relay this to the whole staff to boost their morale even more. Thank you for always taking the time to talk to us every time you have queries about Mom's care. We will continue to look after Mom in the best possible way to ensure that she remains comfortable at all times.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Submitted via Website • Report
Reply from Angel Ibayan, Care Home Manager at Symonds House Nursing Home
Thank you for your very kind words. I will definitely share this with the team. We will continue to endeavour to improve our surroundings and facilities. Once again, thank you very much for recognising our team's efforts.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Submitted via Website • Report
Reply from Angelica Ibayan RGN RMA, Home Manager at Symonds House Nursing Home
We can only apologise for the upset the current situation has caused the family. Service users who walk with purpose are free to access all areas of the units they live in. We try our best to ensure that the environment they live in is safe. With anyone who independently mobilises comes risks, one of which is falls. On all forms on hand, the service user was trying to get up on her own hence the staff assisted her to do so. Our protocol is to immobilise a fallen resident regardless of if it is witnessed or unwitnessed fall. In this situation, the service user was adamant to get up and was struggling hence staff assisted her. After a couple of hours, she showed discomfort and pain, emergency services were called immediately but unfortunately, we do not have control over their arrival. The current management is unable to comment on events that had happened in the past. We choose not to comment on the cleanliness as we are going to be at risk of breaching confidentiality.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Submitted via Website • Report
Reply from Marie Smale, Home Manager at Eastcotts Nursing Home
Thank you very much for your very positive review. I have shared your review with all of the Staff and they are all very grateful for your kind words. It is always nice to get a positive review for the Home and lovely to be able to share it with the amazing Staff that we have here.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Submitted via Website • Report
Reply from Marie Smale, Home Manager at Eastcotts Nursing Home
Thank you very much for your positive review of Eastcotts. It is always nice for the staff to have positive feedback as they really do care about all of the residents that are living in the home and treat both them and their families with the respect and care that they deserve. All of the staff have a friendly approach and 'happy faces' during their working day and this creates a wonderful atmosphere throughout the whole home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Submitted via Website • Report
Reply from Marie Smale, Home Manager at Eastcotts Nursing Home
Thank you so much for your very kind words they are very much appreciated. I will pass your review of Eastcotts Nursing Home to the staff who cared for your mum during her stay with us.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Submitted via Website • Report
Reply from Marie Smale, Home Manager at Eastcotts Nursing Home
Thank you very much for your review. This means so much to the staff here at Eastcotts and is very much appreciated. Your mum is an amazing lady and a real inspiration to us all, always has a smile on her face and enjoys life despite her medical issues. Your dad is a real character and has become a big part of the team here.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Submitted via Website • Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Submitted via Website • Report
Reply from Marie Smale, Home Manager at Eastcotts Nursing Home
Thank you very much for your review. The staff here at Eastcotts treat each and every Resident like they are a member of their family. The Team are amazing, always having a smile on their faces and a focus on ensuring that the Residents are well looked after in every way. I will pass your kind words onto the team for them all to see. Thank you again.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Loading
Loading events
Average costs per week for care homes owned by Raveedha Care Ltd by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by Raveedha Care Ltd, based on 2 out of 2 settings.
Type of Care Provided | Average Weekly Cost |
---|---|
Residential Care | £1,200 |
Residential Dementia Care | £1,200 |
Nursing Care | £1,200 |
Nursing Dementia Care | £1,200 |
All Care Types | £1,200 |
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Raveedha Care Ltd to verify any information. View our terms and conditions. Raveedha Care Ltd has an Enhanced Service – more info.