Care Homes Owned by Raveedha Care Ltd in Cambridgeshire

I would like to thank Symonds House for the 8-day Respite Care I enjoyed recently at the House.. Staying in Honeysuckle Wing was a great location for us to visit our family living in the village of Linton.

I found the accommodation to meet my needs and I would like to compliment all staff, especially Carer Anthea (who was a goddess-like Athena) who was very professional an exceptional standard of Carer; Professionally nice Carer Nichola; Charming Carers Charmilla and Veena; Blessed Beth who came to my aid when I was sick; and Super Sarah who made sure I was ready for departure. Many of the Carers also advised me on travel to visit Cambridge, Saffron Walden, Royston, and Wandlebury, especially bus services. Very useful and welcome local advice. They were very helpful and prompt in serving cups of tea and diabetic cake and biscuits after our days out.

I would also like to compliment the Nursing staff who coped admirably using the DAFNE routine for successfully managing my diabetes!

Symonds House provided excellent care for my father-in-law. Staff were all fully informed as to his condition and needs. Great care was demonstrated at all times. We were allowed to visit 24/7 (this says a lot to me). We did visit very regularly and staff always kept us informed of any changes. The first thing you notice is the building is old and needs some TLC, however it's of no importance when you receive such wonderful care!!!

My father received excellent care at Symonds House Nursing Home in the two weeks he was there. He was always well nourished with delicious food, spotlessly clean, warm and comfortable. All the staff we encountered were so lovely. Very, very caring with lovely bedside manner. We couldn't fault it and the only reason he left was to move nearer family. Sincere thanks to you all.

The care my Mum receives at Symonds House is lovely. The team go above and beyond to make sure she's comfortable, happy, and well looked after-even down to making sure her hot chocolate is just how she likes it. The staff are friendly, kind, compassionate, and always manage to make her smile. I have complete peace of mind knowing she's in such good hands.

The fabric of the home is very tired and I would love for someone to help spruce it up.

The staff at Symonds House looked after my father. He is treated with dignity all times, celebrate his birthday every year. His happy and settle.

Care good, staff very good.

I have no hesitation at all in recommending Symonds House and their staff for giving a warm welcome and exemplary care.

Unfortunately, I am not always kept up to date with situations by the office. I received notification that Spec Savers were visiting residents in early July, and I was keen for mum to be included. However, I am still waiting to receive an update on whether Mum needs a new glasses prescription or if there are any further concerns relating to her vision.

However all the members of staff, at all levels, are caring, respectful and dedicated. My husband, who has dementia, can be challenging to deal with at times, but the staff seem to be able to calm and reassure him.

When visiting Symonds House everyone, staff & residents, seem happy and relaxed. Staff are approachable, rooms clean, food is served at specific times and my relatives medical needs are met. It is an old building but utilised well. There are activities taking place and staff can't do enough for residents or family. When visiting we are always offered refreshments.

My experience of Symonds House Nursing Home is an extremely positive one. The staff are amazing. They are friendly and approachable and meet the needs of my Aunt. She is happy in her environment and the rooms are kept spotless. As a family we cannot ask for more. Her medical needs are also met which is so appreciated by us as a family.

When my father first went to symonds house there were a lot more staff to for fill his needs but I feel with the lack of staff. That are there now I worry his needs are not being meet anymore. Residents are left alone alot more than they should we're anything could happen. We are seriously considering moving dad.

Plenty of staff on duty. Everybody is helpful and professional. The staff are polite and seem happy to help.

Thank you all at Symonds House, you are all doing an amazing job.

I have to be honest, Symonds House is not pretty on the inside. This is the only negative thing I can say about the home. My mother-in-law is receiving respite care and is being looked after with an abundance of care and compassion. Every single carer and nurse has been so kind to Mum but also extends this to her large family. We are always greeted with a smile and an update on her condition and usually asked if we would like a cuppa! Please don't judge Symonds house on appearance alone, the care given is exemplary and we all know which is most important.

My mother had five falls in total in this home, none ever witnessed, always told she had been found on the floor, one fall resulting in a fractured pelvis. This fall was never reported to safeguarding but my mother was charged for extra care as they didn’t have enough staff to look after her one on one. The staff shortages were never reported to the QCQ for that time. The next fall resulted in a broken hip again, nobody saw the fall but they picked her up and put her in bed. Ten hours later she was finally taken to the hospital where she ended up having palliative surgery and will never walk again. Several times we reported the cleanliness of my mother's room this unfortunately never changed.

My mother was admitted from the hospital only four weeks before she passed. I am so glad her last weeks were at Symonds House. The manager and her team are wonderful, kind, caring people - every member of the team is supportive. Honestly, from the bottom of my heart, I thank them.

If you are in the unfortunate position of looking for a care home for your loved one, then I would highly recommend Symonds House. My nan was loved and cared for while she was there; it was so comforting. Thank you all at the home.

Dad became a resident of Symonds House Nursing Home in September 2018, following a long battle with vascular dementia. During his time there, we found the levels of care and support provided to Dad to be exceptional. The staff are extremely dedicated, professional and hard-working. Whether it be the nurses, carers, housekeeping team, kitchen staff, management team etc, they all had a crucial role to play in providing Dad with such a high level of care. Sadly, in the last couple of weeks, Dad passed away peacefully. The Symonds House team were so supportive to Dad and our family in those final weeks, always respectful and professional but showing great compassion and support. A heartfelt thank you to the team from our family. From our personal experience, we can highly recommend Symonds House and their amazing team.