Raveedha Care Ltd in Cambridgeshire | 1 Care Home

Review of
Symonds House Nursing Home
from J G (Wife of Resident) published on 14 August 2025

Submitted via Website • Report

Overall Experience

My husband has now been a resident of Symonds House for over two years.
During this time I have found the staff to be most efficient and caring, and always very friendly.
The rooms are always spotless and laundry is done daily.
The food is very well prepared and with a good variety., meeting my husband's

particular needs.
I have no hesitation at all in recommending Symonds House and their staff for giving a warm welcome and exemplary care.

Reply from Indra Rajeevan, Director at Symonds House Nursing Home

Thank you so much for your review. We really appreciate your kind words and will be sharing them with our staff team.Regards.

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Review of
Symonds House Nursing Home
from V G (Daughter of Resident) published on 12 August 2025

Submitted via Website • Report

Overall Experience

The staff who care for Mum are helpful and kind. Mum does seem to be relaxed and calm. However, Mum does not always understand what is being asked of her, and rather than attempt to communicate in a slightly different way, the instruction tends to be repeated and repeated, which is not really going

to get the result. I wonder if some further training for staff on managing residents with dementia would be of use.
Unfortunately, I am not always kept up to date with situations by the office. I received notification that Spec Savers were visiting residents in early July, and I was keen for mum to be included. However, I am still waiting to receive an update on whether Mum needs a new glasses prescription or if there are any further concerns relating to her vision.

Reply from Angel Ibayan, Care Home Manager at Symonds House Nursing Home

Thank you for recognizing the care that our staff provides. Should you have any queries with regards to your mother's care and appointments, kindly ask to speak to the nurse in charge when you come and visit or kindly phone us for updates if there is anything in particular you need clarifying. Unfortunately appointments do not go to admin and management offices. Our nurse's always inform families when Resident's do get appointments. Kindly know that you are always welcome to give us a call if you have any queries.

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Review of
Symonds House Nursing Home
from J H (Wife of Resident) published on 29 July 2025

Submitted via Website • Report

Overall Experience

Symonds House is a historic building and sorely in need of refurbishment.
However all the members of staff, at all levels, are caring, respectful and dedicated. My husband, who has dementia, can be challenging to deal with at times, but the staff seem to be able to calm and reassure him.

Reply from Indra Rajeevan, Director at Symonds House Nursing Home

Hello,Thank you so much for taking the time to leave us a review. We truly appreciate your kind words about the quality of care and our dedicated staff. We're currently planning a major refurbishment of our rooms and lounges, which we hope will address your concerns.Warm regards,Director

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Review of
Symonds House Nursing Home
from S W (Relative of Resident) published on 25 July 2025

Submitted via Postal Card • Report

Overall Experience

When visiting Symonds House everyone, staff & residents, seem happy and relaxed. Staff are approachable, rooms clean, food is served at specific times and my relatives medical needs are met. It is an old building but utilised well. There are activities taking place and staff can't do enough for residents

or family. When visiting we are always offered refreshments.

Reply from Angel Ibayan, Care Home Manager at Symonds House Nursing Home

Thank you for your kind words. I will ensure to share this with the staff. Thank you for appreciating what we do in Symonds House.

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Review of
Symonds House Nursing Home
from D W (Niece of Resident) published on 25 July 2025

Submitted via Postal Card • Report

Overall Experience

My experience of Symonds House Nursing Home is an extremely positive one. The staff are amazing. They are friendly and approachable and meet the needs of my Aunt. She is happy in her environment and the rooms are kept spotless. As a family we cannot ask for more. Her medical needs are also met which

is so appreciated by us as a family.

Reply from Angel Ibayan, Care Home Manager at Symonds House Nursing Home

Thank you very much for the very kind words. I will feed this back to the team. We always aim to provide the best care for our residents making sure that they have a pleasant experience with us. Thank you for always working with us.

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Review of
Symonds House Nursing Home
from M P (Daughter of Resident) published on 23 July 2025

Submitted via Website • Report

Overall Experience

When my father first went to symonds house there were a lot more staff to for fill his needs but I feel with the lack of staff. That are there now I worry his needs are not being meet anymore. Residents are left alone alot more than they should we're anything could happen. We are seriously considering

moving dad.

Reply from Angel Ibayan, Care Home Manager at Symonds House Nursing Home

I have been in the service in the last 2 years. Since then, the management has increased the staffing to meet our Resident's needs better. All staff are instructed not to leave any resident they are assisting to do another activity at all cost. Patient safety is paramount to us. Every day is different in a care home setting, there will be days that is is busier than normal. We always aim to answer all calls promptly but if staff are in a middle of assisting residents, a little wait cannot be avoided. The lounge is not to be left unattended so even if there is a staff in the lounge, they cannot do any other activity if there are Residents in the lounge.Symonds House Nursing Home is always supporting Resident's and their families, happiness and comfort. We are more than happy to assist when and if necessary.

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Review of
Symonds House Nursing Home
from R C (Son of Resident) published on 5 September 2024

Submitted via Postal Card • Report

Overall Experience

Plenty of staff on duty. Everybody is helpful and professional. The staff are polite and seem happy to help.

Reply from Angel Ibayan, Care Home Manager at Symonds House Nursing Home

Thank you very much for your kind words. We always endeavour to be of assistance to our residents, relatives and visitors to make sure that their stay and visit with us is always pleasurable. Thank you.

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Review of
Symonds House Nursing Home
from Julie B (Daughter of Resident) published on 30 August 2024

Submitted via Website • Report

Overall Experience

My mum was admitted to Symonds House Linton for respite care from the hospital, I am so pleased she was, she had 1 to 1 care 24 hours a day which was extended to 2 weeks as she did not make the progress that had been hoped for.
The staff have been exceptional not only caring for Mum but also making

sure the extended family are okay. Always had time for a chat when it was needed. Sadly, Mum is now on end-of-life care. She is pain-free, clean, happy and comfortable. The building may not be the prettiest but the care by far makes up for that.
Thank you all at Symonds House, you are all doing an amazing job.

Reply from Angel Ibayan, Care Home Manager at Symonds House Nursing Home

Thank you for the very kind review. I will relay this to the whole staff to boost their morale even more. Thank you for always taking the time to talk to us every time you have queries about Mom's care. We will continue to look after Mom in the best possible way to ensure that she remains comfortable at all times.

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Review of
Symonds House Nursing Home
from Judith D (Daughter-in-law of Resident) published on 29 July 2024

Submitted via Website • Report

Overall Experience

I have to be honest, Symonds House is not pretty on the inside. This is the only negative thing I can say about the home. My mother-in-law is receiving respite care and is being looked after with an abundance of care and compassion. Every single carer and nurse has been so kind to Mum but also extends

this to her large family. We are always greeted with a smile and an update on her condition and usually asked if we would like a cuppa! Please don't judge Symonds house on appearance alone, the care given is exemplary and we all know which is most important.

Reply from Angel Ibayan, Care Home Manager at Symonds House Nursing Home

Thank you for your very kind words. I will definitely share this with the team. We will continue to endeavour to improve our surroundings and facilities. Once again, thank you very much for recognising our team's efforts.

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Review of
Symonds House Nursing Home
from Wendy P (Daughter of Resident) published on 30 May 2024

Submitted via Website • Report

Overall Experience

My mother had five falls in total in this home, none ever witnessed, always told she had been found on the floor, one fall resulting in a fractured pelvis. This fall was never reported to safeguarding but my mother was charged for extra care as they didn’t have enough staff to look after her one on

one. The staff shortages were never reported to the QCQ for that time. The next fall resulted in a broken hip again, nobody saw the fall but they picked her up and put her in bed. Ten hours later she was finally taken to the hospital where she ended up having palliative surgery and will never walk again. Several times we reported the cleanliness of my mother's room this unfortunately never changed.

Reply from Angelica Ibayan RGN RMA, Home Manager at Symonds House Nursing Home

We can only apologise for the upset the current situation has caused the family. Service users who walk with purpose are free to access all areas of the units they live in. We try our best to ensure that the environment they live in is safe. With anyone who independently mobilises comes risks, one of which is falls. On all forms on hand, the service user was trying to get up on her own hence the staff assisted her to do so. Our protocol is to immobilise a fallen resident regardless of if it is witnessed or unwitnessed fall. In this situation, the service user was adamant to get up and was struggling hence staff assisted her. After a couple of hours, she showed discomfort and pain, emergency services were called immediately but unfortunately, we do not have control over their arrival. The current management is unable to comment on events that had happened in the past. We choose not to comment on the cleanliness as we are going to be at risk of breaching confidentiality.

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Review of
Symonds House Nursing Home
from Georgia H (Granddaughter of Resident) published on 12 July 2023

Submitted via Postal Card • Report

Overall Experience

If you are in the unfortunate position of looking for a care home for your loved one, then I would highly recommend Symonds House. My nan was loved and cared for while she was there; it was so comforting. Thank you all at the home.

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Review of
Symonds House Nursing Home
from Rachel A (Daughter of Resident) published on 12 July 2023

Submitted via Postal Card • Report

Overall Experience

My mother was admitted from the hospital only four weeks before she passed. I am so glad her last weeks were at Symonds House. The manager and her team are wonderful, kind, caring people - every member of the team is supportive. Honestly, from the bottom of my heart, I thank them.

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Review of
Symonds House Nursing Home
from Mark L (Son of Resident) published on 9 September 2021

Submitted via Postal Card • Report

Overall Experience

Dad became a resident of Symonds House Nursing Home in September 2018, following a long battle with vascular dementia. During his time there, we found the levels of care and support provided to Dad to be exceptional. The staff are extremely dedicated, professional and hard-working. Whether it be the

nurses, carers, housekeeping team, kitchen staff, management team etc, they all had a crucial role to play in providing Dad with such a high level of care. Sadly, in the last couple of weeks, Dad passed away peacefully. The Symonds House team were so supportive to Dad and our family in those final weeks, always respectful and professional but showing great compassion and support. A heartfelt thank you to the team from our family. From our personal experience, we can highly recommend Symonds House and their amazing team.

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Review of
Symonds House Nursing Home
from Jill S (Daughter of Resident) published on 25 November 2020

Submitted via Website • Report

Overall Experience

My mother was admitted to Symonds House for palliative care around September 2020 from a local hospital. In an already difficult time plus covid, I was happy to find the care home so quaint and comfortable. And I was able to visit with PPE.
The staff were/are so happy helpful and professional, and

made my difficult time more bearable. Always willing to offer a drink, a chat, and were there for my mum when she most needed their expert help in this awful pandemic.
Thank you, everyone, as I said many times, I couldn't have done it without your help.
Keep doing what you do so well, let's hope now your valuable work is recognized as its
much appreciated and needed.
Thank you, true heroes.

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Review of
Symonds House Nursing Home
from Emma K (Daughter-in-law of Resident) published on 23 November 2020

Submitted via Website • Report

Overall Experience

When my mother-in-law was transferred to Symonds House from hospital, she was in a very poor state of health with dementia and Alzheimer's. With the dedicated care and individual attention from all the staff, her health and well being improved immensely. For the next 14 months, we could not have asked

for a better team of carers to support her and she became very fond of everyone there. The care team were also a support for the family and during visits would come to chat with us about her condition and how they were adapting to various needs. The building may be less than perfect from the outside, but this is no reflection of the superb care within.

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Review of
Symonds House Nursing Home
from Margaret L (Wife of Resident) published on 11 November 2019

Submitted via Website • Report

Overall Experience

We are now one year on since my husband became a resident at Symonds House, suffering from mixed dementia. He receives outstanding care from all the staff who show patience, understanding and empathy to his complex needs. Also, there is exceptional support for all of our family, from friendly and devoted

staff at all levels. We are very grateful for the reassurance that Symonds House has given us.

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Review of
Symonds House Nursing Home
from Fiona (Daughter of Resident) published on 8 March 2019

Submitted via Website • Report

Overall Experience

My mother has vascular dementia and has great confusion and memory loss. She was adamant she did not want to move into a nursing home. Initially, she was very resistant but with the care and kindness of the staff, she agreed to stay for a short time. She has now been there for 2 months and is a permanent

resident and says she never wants to go home. The staff have made her feel special and she loves all the positive attention she receives. Whilst Symonds House may not be the smartest of care homes we visited, it is certainly the friendliest and feels comfortable and welcoming. It is a huge relief to me that mum is safe and cared for and I can honestly say she is happier than I have ever known her. It was a spur of the moment decision to visit Symonds House and luckily a room became available very quickly - serendipity or fate? I don't know which, but it has allowed me to sleep at night knowing mum is okay.

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Review of
Symonds House Nursing Home
from Pam (Niece of Resident) published on 22 November 2018

Submitted via Website • Report

Overall Experience

My aunt had been a service user at Symonds House for a number of years. Sometimes she could be quite difficult but always received a lot of help from the carers. I used to visit almost every week. If I was concerned about anything I could talk openly to staff and any issues would be dealt with. My aunt

recently passed away and was treated with respect and love. The manager is very competent and has done so much for the home.

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Review of
Symonds House Nursing Home
from Maria L (Daughter of Resident) published on 16 October 2018

Submitted via Postal Card • Report

Overall Experience

My parents went into Symonds House in November 2016 aged 91 and 93 as they were unable to care for themselves in their own home any more.
As a family, we have been so pleased with the care they have received. My mother passed away in March this year and the care my father has received since then has

been wonderful. He has dementia and at times is very upset at losing his wife of 70 years. The carers spend time with him, nothing is too much trouble for them. I am so pleased that my father is safe and cared for in such a friendly place.

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Review of
Symonds House Nursing Home
from Cecil B (Husband of Resident) published on 6 April 2018

Submitted via Postal Card • Report

Overall Experience

A very clean nursing home with professional and dedicated staff. My wife was looked after very well during her stay. Whenever a doctor were to visit, I always felt well informed by staff via phone calls. A pleasure to deal with. I have no criticisms.

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Care Home Owned by Raveedha Care Ltd in Cambridgeshire

Raveedha Care Ltd Locations in Cambridgeshire (1)

Raveedha Care Ltd Reviews in Cambridgeshire (27)

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