Care Home Owned by Raveedha Care Ltd in Suffolk

regularly. I am very happy choosing this nursing home for my step father.

The facilities in the communal areas are very good and the facilities in the rooms are also good. The smart speaker in the room is a nice touch.
Overall a very positive experience at a difficult time. Thanks to the staff for their hard work and kindness.

the level of care he receives whilst a resident. The food always looks good and they are adaptable to the needs of the resident. I would thoroughly recommend the establishment as a whole.

can see that the staff have taken time to get to know their residents on a personal level and adapt when supporting each and every one of them with dignity and gentle care. The manager has been amazing and hands-on in listening to our concerns about Dad coming home and is currently supporting us in arranging the care plan going forward.
In preparation for Dad’s discharge home, we had him at home for an overnight stay this week and upon our return, every single staff member we saw, personally welcomed Dad back and genuinely wanted to know how his homestay went. As a family we highly recommend Eastcotts.

here and was so well looked after in a truly lovely environment.

mum wouldn’t be alive and well if it wasn’t for them. The manager goes above and beyond to assist and help as do all the staff. My mum's life has improved so much thanks to the team here. In addition they are also so caring and welcoming to my dad who spends every day there seeing my mum and all the visitors she receives.

unexpected. The warmth they showed towards my mum was overwhelming.
Yes, the actual bricks and mortar is tiered and could do with a facelift, and at times, I am sure a few extra staff would help, but everyone who we came across that worked there was kind and caring, and that's all we could ask for in Mum's final days. She was warm, safe and looked after.

the care Dad gets and how he feels on a daily basis about being there.
The care is excellent and Dad is safe and comfortable. He has a room that meets his needs with an en-suite bathroom and attentive care and medical staff that ensure he is well looked after, physically and mentally (as far as dad's conditions allow). Dad's welfare is always considered and we remain very happy with his being there.
Unfortunately, Dad has required hospital care this year but on each occasion, the Eastcotts' staff have dealt with the situation rapidly and effectively. Possibly even more importantly they have welcomed him "home" on each return getting him settled back in as soon as possible.

his belongings are missing and his TV is actually smashed. When alerted to this, staff members acted like nothing happened and had the nerve to suggest my father’s TV was damaged in transit. Are you kidding me? To say that I am disappointed is an understatement.
I am not saying that there aren’t people here that do care but I and my family feel that my father was neglected at this facility due to his stage of illness.

- this being where his dental hygiene equipment was located. The skirting boards and edge of the flooring were covered in dust.
I complained and did get a prompt reply from the manager. My husband is now in a warmer room with a more hygienic bathroom. The staff are doing their best to take care of my husband.
I hope the next person allocated the previous room will find it has been improved.
I cannot fill in the ratings for most of the facilities as my husband is physically unable to use them.

Dementia (Lewy Body and Vascular) the care has been outstanding, the staff seamlessly adapting to her change in health and care requirements has been amazing, they swiftly acted to her new health issues giving a very high standard of medical and personal care in a friendly manner, always treating her with dignity and respect through this difficult illness. I am always made very welcome and find the staff very open with their support and care, their statement is very accurate, they are truly like a family and I just could not ask for more or thank them enough for an outstanding team. Thank you.

promptly, clearly, and without hesitation.
I think we are all very aware that the past couple of years have been hugely stressful on all caregivers whether public or private, but I do not believe the staff at Eastcotts could or would have acted with more care irrespective of recent circumstances. I was also hugely touched to see a couple of them had taken time out of their private lives to attend Dad's funeral yesterday. With thanks.

been recognised and catered for. She is treated with dignity and respect. Many thanks!