Care Homes Owned by Hollyman Care Homes in Norfolk

are evident daily. There is a strong sense of community and a family like atmosphere that is incredibly comforting. Broadlands Park isn't just about delivering physical care; there is a true emotional connection which makes all the difference!
I have been consistently involved in decisions regarding her care plan and other routines. It is clear that everyone has taken the time to understand Mum's unique needs and personality which has made a positive impact on her life and our family's peace of mind.
I cannot express my gratitude for the wonderful care that Broadlands Park provides. I can honestly say that I sleep better at night knowing that Mum is in a truly special place. Thank you.

clean and there are always plenty of staff around.
The management have taken on board any queries or concerns I have raised and have acted upon them.
The only criticism my mum has had is about the food. I think, at times, the food could have been a bit warmer or the choices slightly better. She is always grateful, however, for the extra portion of cream she is given on her puddings!

friendly and available to discuss any problems. I was always kept updated on her care and needs. My mum was Spanish and on her birthday one year, the home threw a Spanish-themed party for her. From my observations, all the residents are treated with respect and consideration. Mum wasn't the most accommodating of people but she never had a bad word to say about any of the staff or the home.
During the last three weeks of Mum's life, the home was in constant contact, keeping me aware of any changes etc., which was important as I live a long way out of the area.

system below does not allow me to select 'don't know' for the likes of management, which I am unable to comment on.
One thing to add, is that my father has said that in his 10 months of being here, he has not been visited by a senior member of staff or management to enquire on his opinion on things.

and we couldn't have asked for more. Mum's health has now declined further and is now palliative again the staff have gone beyond to make Mum comfortable and relaxed, the way they have supported us as a family is outstanding and they deserve more than 5 stars.

the deterioration to continue and were astounded to see the changes for the better. The staff helped her improve her mobility and she became less confused and more like her old self. She quickly grew to love the staff. She was very happy with the freshly prepared food which was just the sort she used to make herself. I and all of her other family members were so grateful to see this transformation. She remained very happy and secure at the home until her final days and here again, we were so grateful to the staff for their sensitive end-of-life care. We could sense that the staff cared for Mum because they loved her not because their job required it. We give the home the highest rating.

House, contact with other residents and friends and the caring attention of the managers and staff. Despite the pressures, the staff always seem to be able to spend time to stop and chat with Mum.
Mealtimes are particularly special and happy times in the daily life at Broadland House and everyone takes part including the managers.
I am so grateful that Mum has such a lovely place to live.
Thank you Broadland House, for all that you do.

mother has been at Broadlands Park for five years becoming a resident on leaving hospital after having a stroke. She was unable to walk but the staff worked with her doing the daily exercises given by the physiotherapist and after a few weeks mum was able to walk again with the aid of a frame. My mother has been very happy at Broadland Park and has been looked after very well.

care including by phone. Collaborative working includes excellent access to medical staff. I have been helped as an attorney and by the finance team. Staff took time to listen to Dad and engage him in conversation about things he has done in his life and was proud of. His compassionate end of life plan took account of his wishes. A focus on what an individual can do is shown differently with Mum. Her care plan has included accompanied walks round and supports her ability to be safely independent e.g in dressing, making her meal choices and walking in the secure garden. Mum tells me they're well looked after. The food is good and there's always someone to talk to.

conditions and personal care. Broadlands Park staff are always very helpful. My mother is happy there and she always looks well-presented.

to my mum as she is very keen to have people to talk to. I understand that the conservatory is being made into a second sitting room and I am sure this can be put to good use by the residents. Whenever I visit the home I am made to feel very welcome and again the staff are very friendly and have time to chat. I am kept very well informed about any issues concerning my mum.

put me at ease immediately. They visited my Aunt at her Care Home she was leaving to assess her and straight away the way they greeted her and spoke to her was 100%. She moved in 1 week later and the care and support she gets from everyone too many to mention just thank you. One member of staff in particular is always in touch with me as she has been poorly in the last few weeks but they keep me updated with all her care. Broadlands Park you have an amazing team, thank you so much.

and move around safely.
Mum takes me to see her carers who she describes as lovely and the manager is accessible and reassuring.
Although I was very anxious to see my mum go into a care home, I can see by her smiling face and clean and tidy appearance that she is being well fed and looked after.
Kind regards.

are nearly all permanent and this has been a great help in helping my mother and father forge relationships with them and help them settle in.

keeping everyone in order including my mum!
Mum's clothes were always clean with the ladies working very hard in laundry, the team looking after all the residents amazing.
The office staff always kept me informed with anything regarding mum which made me always feel mum's in good hands and I didn't have to worry.
Mum passed away 2 months ago but I really miss the whole team as I class them as friends. I shall be popping in just to say hello. I do hope this helps families if you need to put your loved ones into a care home.

than not she likes and the standard of cleanliness, which has always been important to her. She engages with most staff and it's nice to see her smile when she recognises the staff she likes.