Care Homes Owned by Samily Care Ltd in Dorset

I cannot thank the staff at this care home enough for the incredible care, kindness and compassion they have shown my Nan, especially during these last days of her life.

This is an incredibly difficult and emotional time for our whole family, but knowing that she is being cared for by such wonderful people has brought us so much comfort. The staff have treated her with dignity, gentleness and genuine compassion, making sure she is as comfortable and peaceful as possible.

They have also shown so much kindness and support to our family. It is clear that the staff genuinely care about the residents and go above and beyond during what can be such a difficult time.

I will always be grateful for everything they have done for my Nan and for us as a family. Thank you for treating her with the love, respect and care that she deserves.

First class care home.

All in all a lovely 'home from home' care team

My Mum was a resident at Denewood House for three and a half years and passed away in the home in May 2026. Placing my Mum in a care home and visiting her regularly as she gradually declined from Alzheimers is one of the hardest things I have encountered in life. The most important question I asked myself about Denewood House was did I trust the staff there to look after my Mum and even if I could never know all the staff, were those that I came into contact with (especially in management roles) trustworthy, honest, caring, compassionate and knowledgeable? As time passed, I observed as much as I could and asked plenty of questions and everyone took the trouble to explain things to me and I learned to trust. My Mum always said she was happy at Denewood even as her health deteriorated. Don't get me wrong, not everything was perfect but perfection in that sector is impossible. I have nothing but respect for the staff at Denewood House and the service they provide.

I cannot fault Denewood House. Every member of staff is so caring. I have told my wife that if ever I had to go into care I’d be more than happy to live at Denewood House.

Mum has been a resident for nearly 2 years. The staff are amazing. Mum feels she is treated with care and dignity. She loves all aspects of the Home - the care she receives, the food, the cleanliness, the entertainment, the hairdresser and 'pamper day'! She has recently had some health issues, the staff could not have been more attentive and helpful. As I don't live in the country I rely on good communication. Any requests I have are always acted upon promptly. I look forward to my visits, I am always made to feel so welcome by all the staff.

Although home feels on the small side, the staff and care I cannot fault. They all cannot do enough for your loved one, plus us as a family.

They were so good and caring when he passed away, and although he hadn't been there long, I felt a bond with them. I would not hesitate to recommend them to anyone.

Most importantly, my mother is really well and settled in happily, which speaks volumes about the environment and the standard of care provided. I'm incredibly grateful to the entire team and would wholeheartedly recommend this care home to anyone looking for a safe and supportive place for their loved ones.

Highgrove is a small, friendly home. The staff are knowledgeable, attentive and friendly. Nothing is too much trouble. Always helpful and quick to deal with any concerns. Mum is happy and well looked after. The decoration in the home is bright and cheerful. Everything is clean and tidy. Medical care is first class. Their entertainment is also excellent.

When I visit I am always made very welcome. The staff are brilliant. I watched the way they look after the residents and every one are so caring and patient. I would recommend anone to come and stay here. And of course it all starts from the top and works down.

Staff friendly and helpful. Very clean premises. Food very good. Individuals respected and listened to.

My wife has been at Donewood for about 12 months and the feelings about the place when visited before she was admitted have been born out. In the whole of her time in residence - warmth caring and friendly and homely. All staff members go above and beyond to make the experience of living here as natural as possible. As a regular visitor I have been made to feel like part if the community and treated with the same care given to the residents.

My dad has been here for one year now. He is happy, clean and well cared for by all of the team here at highgrove. I also am made very welcome on my visits, along with my little dog, who the residents adore. The staff all seem happy and work lovely together. It's lovely not just for my dad and myself to hear laughter but it's good for everyone. Makes for a good environment.

I want to thank everyone at Highgrove, Stapehill for looking after my mum, Mary, during the last year of her life. The quality of care she received was exceptional and beyond our expectations. The individual attention she received enabled her to build friendships which were valuable in keeping her happy with a sense of 'belonging'. Highgrove became her home and the team became her family. Many of the team impressed me with their ability and willingness to engage with Mary and make her feel special. A special thank you goes to the team members directly involved during her last few days, rescuing her from hospital when her health failed despite the doctors strike and their reluctance to move her, her carers were determined not to take no for an answer and got her home. At the end the Highgrove team were so compassionate giving me the support I needed and memories of peace and tranquility that will always remain.

Denewood is a really caring place. It's decorated in lovely bright colours, looking cheerful. Outside entertainment, singers, etc, is supplied twice a week, adding interest to the day. There is an activities coordinator who organises lots of games, quizzes, spa days, there is always something for the residents to enjoy.

All the staff are very friendly and helpful. A lovely environment for residents and staff. The activities board has a good variety of things to do. My husband has a good communication with the staff and is happy when he sees them.

Mum was a resident at Denewood House for eight months until she passed away in December 2024. Staff were always very kind, considerate, caring and treated mum with dignity and respect. Mum was always well dressed and her room always clean. Whenever visiting, I was always made welcome and offered refreshment. Any concerns raised with staff were always dealt with in an efficient and timely manner. Staff were very good at communicating any concerns they had about mum's health and carrying out her wishes.

My aunt was a resident at Denewood House for nearly 4 years she entered at 94 and I am convinced that she enjoyed another 4 years of life because of the care given to her by all the staff there. I cannot praise them enough, they are so kind, caring and loving nothing was too much trouble. My aunt was treated with dignity and she was very happy there. She passed away at the home last month and that's where she wanted to be, and I know she was loved and respected by all the staff there.

Highly recommend.