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Care Homes Owned by Samily Care Ltd in Dorset

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9.5 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Samily Care Ltd in Dorset

Only the locations & reviews in Dorset for Samily Care Ltd are showing below.

View the details of all 2 locations (with 20 reviews) owned by Samily Care Ltd

Samily Care Ltd Locations in Dorset (2)

 - Browse 2 Care Homes owned by Samily Care Ltd in Dorset
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Denewood House Care Home
12/14 Denewood Road, West Moors, Ferndown BH22 0LX 
9.6 13 reviews
Denewood House Care Home, Ferndown, Dorset
"I cannot fault Denewood House. Every member of staff is so caring. I have told my wife that if ever I had to go into care I’d be more than…"   Read all 13 reviews
  • from £1,350 / week
  • 21 Rooms
Location Type Care Home

Denewood House Care Home is a charming Victorian property located in a peaceful area of West Moors. Situated within easy reach of local shops and a nearby bus route, it combines a calm setting with ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Highgrove Care Home
Stapehill Road, Stapehill, Wimborne Minster BH21 7NF 
9.4 7 reviews
Highgrove Care Home, Wimborne Minster, Dorset
"I recently moved my elderly mother into Highgrove Care Home, and I cannot speak highly enough of the experience so far. The level of care…"   Read all 7 reviews
  • from £1,350 / week
  • 21 Rooms
Location Type Care Home

Highgrove Care Home is a charming country house set within beautiful, mature gardens, offering far-reaching views across the surrounding countryside. Ideally located between Ferndown and Wimborne, it ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Samily Care Ltd Reviews in Dorset (20)

9.5

Samily Care Ltd has a Group Review Score of 9.5 (9.474) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Samily Care Ltd must have a Review Score.

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Review of

Denewood House Care Home

from Alison J (Daughter of Resident) published on 10 July 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mum was a resident at Denewood House for three and a half years and passed away in the home in May 2026. Placing my Mum in a care home and visiting her regularly as she gradually declined from Alzheimers is one of the hardest things I have encountered in life. The most important question I asked
myself about Denewood House was did I trust the staff there to look after my Mum and even if I could never know all the staff, were those that I came into contact with (especially in management roles) trustworthy, honest, caring, compassionate and knowledgeable? As time passed, I observed as much as I could and asked plenty of questions and everyone took the trouble to explain things to me and I learned to trust. My Mum always said she was happy at Denewood even as her health deteriorated. Don't get me wrong, not everything was perfect but perfection in that sector is impossible. I have nothing but respect for the staff at Denewood House and the service they provide.
Reply from Caroline Bleach, Director at Denewood House Care HomeThank you so much for taking the time to share such a heartfelt review and for trusting us to care for your mum over the past three and a half years.
We know how incredibly difficult the decision to move a loved one into residential care can be, and we are truly honoured that you placed your trust in the Denewood House team. Your comments about our staff being caring, compassionate, knowledgeable and trustworthy mean a great deal to us, as these are the values we strive to uphold every day.
It is especially comforting to hear that your mum was happy with us, even as her needs changed over time. Knowing that she felt safe, cared for and content is the greatest compliment we could receive.
Thank you also for recognising that, whilst no care setting is ever perfect, our team remained committed to providing the very best care and support for both your mum and your family. Your kind words will be shared with all of our staff, who will be deeply touched by your appreciation.
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Review of

Denewood House Care Home

from Anthony G (Brother of Resident) published on 8 July 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault Denewood House. Every member of staff is so caring. I have told my wife that if ever I had to go into care I’d be more than happy to live at Denewood House.
Reply from Caroline Bleach, Director at Denewood House Care HomeThank you so much for taking the time to leave such a wonderful review.
Your kind words mean a great deal to our entire team. We are incredibly proud of the compassionate, dedicated care our staff provide each and every day, so it is truly rewarding to hear that this has made such a positive impression on you.
The fact that you would feel happy to choose Denewood House for yourself is one of the highest compliments we could receive.
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Review of

Denewood House Care Home

from Jan K (Daughter of Resident) published on 29 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident for nearly 2 years. The staff are amazing. Mum feels she is treated with care and dignity. She loves all aspects of the Home - the care she receives, the food, the cleanliness, the entertainment, the hairdresser and 'pamper day'! She has recently had some health issues, the staff
could not have been more attentive and helpful. As I don't live in the country I rely on good communication. Any requests I have are always acted upon promptly. I look forward to my visits, I am always made to feel so welcome by all the staff.
Reply from Caroline Bleach, Director at Denewood House Care HomeThank you so much for your wonderful review and for taking the time to share your experience.
It means a great deal to us to know that your mum feels cared for with dignity and respect, and that she enjoys every aspect of life at our home-from the care and food to the activities, hairdressing and pamper days.
We are especially pleased that our team could provide the support and attention your mum needed during her recent health issues. Ensuring our residents feel safe, comfortable and well cared for is always our highest priority.
We also understand how important good communication is when family members live further away, so we're delighted to hear that you have felt informed, supported and welcomed whenever you visit.
Your kind words will be shared with the whole team, who will be truly touched by your feedback. Thank you once again for your trust and support.
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Review of

Denewood House Care Home

from Sharon F (Daughter of Resident) published on 29 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although home feels on the small side, the staff and care I cannot fault. They all cannot do enough for your loved one, plus us as a family.
Reply from Caroline Bleach, Director at Denewood House Care HomeThank you so much for taking the time to leave us such a lovely review.
We truly appreciate your kind words about our team. Providing compassionate, person-centred care and supporting families throughout their loved one's stay is at the heart of everything we do, so it means a great deal to know you felt so well cared for.
While we are a smaller home, many of our residents and families find that our size helps us create a warm, friendly, and close-knit environment where everyone is known as an individual.
Thank you once again for your recommendation and for placing your trust in us.
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Review of

Denewood House Care Home

from Shirley J (Daughter of Resident) published on 28 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was only in Denewood for 4 weeks before he passed away, but the level of care was fantastic. He had advanced dementia, but they were unfailing in coping with his sometimes violent actions.
They were so good and caring when he passed away, and although he hadn't been there long, I felt a bond
with them. I would not hesitate to recommend them to anyone.
Reply from Caroline Bleach, Director at Denewood House Care HomeThank you so much for your kind and heartfelt words. We are truly honoured that you chose Denewood House to care for your father during such an important and difficult time. Supporting residents living with advanced dementia requires patience, understanding and compassion, and we are very proud that our team was able to provide comfort and dignity to your father throughout his stay. It means a great deal to hear that you felt supported too, especially during his passing. Although your father was only with us for a short time, creating meaningful relationships with both residents and their families is incredibly important to us, and we are touched that you felt such a bond with the team.
Thank you again for your recommendation and for taking the time to share your experience. We send our sincere condolences to you and your family.
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Review of

Highgrove Care Home

from Anne E (Daughter of Resident) published on 7 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I recently moved my elderly mother into Highgrove Care Home, and I cannot speak highly enough of the experience so far. The level of care has been truly outstanding - the staff are attentive, compassionate, and consistently go above and beyond to ensure residents are comfortable and well looked after.
Most importantly, my mother is really well and settled in happily, which speaks volumes about the environment and the standard of care provided. I'm incredibly grateful to the entire team and would wholeheartedly recommend this care home to anyone looking for a safe and supportive place for their loved ones.
Reply from Caroline Bleach, Director at Highgrove Care HomeThank you so much for your heartfelt feedback about Highgrove Care Home. We are delighted to hear that your mother has settled in happily and is doing so well since moving into the home. Knowing that she feels comfortable, supported, and well cared for means a great deal to us.

Your kind words about our attentive and compassionate team are truly appreciated, and we are so pleased that their dedication and commitment have made such a positive difference to your familys experience. Thank you for placing your trust in us and for wholeheartedly recommending the home to others. Your feedback means a great deal to the entire team.
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Review of

Highgrove Care Home

from Linda C (Daughter of Resident) published on 27 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Highgrove is a small, friendly home. The staff are knowledgeable, attentive and friendly. Nothing is too much trouble. Always helpful and quick to deal with any concerns. Mum is happy and well looked after. The decoration in the home is bright and cheerful. Everything is clean and tidy. Medical care
is first class. Their entertainment is also excellent.
Reply from Caroline Bleach, Director at Highgrove Care HomeThank you for your lovely feedback about Highgrove. Were delighted to hear that you find the home small, friendly, and welcoming. Its wonderful to know that our staff are knowledgeable, attentive, and always helpful, and that any concerns are dealt with promptly. We are especially pleased to hear that your mum is happy and well looked after. Your kind comments about the bright and cheerful surroundings, high standards of cleanliness, first-class medical care, and excellent entertainment are greatly appreciated. Thank you for taking the time to share your experience.
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Review of

Denewood House Care Home

from Bob C (Friend of Resident) published on 27 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I visit I am always made very welcome. The staff are brilliant. I watched the way they look after the residents and every one are so caring and patient. I would recommend anone to come and stay here. And of course it all starts from the top and works down.
Reply from Caroline Bleach, Director at Denewood House Care HomeThank you for your wonderful feedback. Were so pleased to hear that you are always made to feel very welcome when you visit. It is lovely to know that our staff have made such a positive impression and that their caring and patient support for residents is so evident. Your recommendation means a great deal to us. We also appreciate your kind recognition of the leadership that helps create such a positive and supportive environment for everyone.
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Review of

Denewood House Care Home

from B D (Daughter of Resident) published on 27 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff friendly and helpful. Very clean premises. Food very good. Individuals respected and listened to.
Reply from Caroline Bleach, Director at Denewood House Care HomeThank you for your kind feedback. Were delighted to hear that you found our staff friendly and helpful, our premises very clean, and the food very good. Its especially pleasing to know that you felt individuals were respected and listened to, as providing compassionate, person-centred care is very important to us. We truly appreciate you taking the time to share your experience.
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Review of

Denewood House Care Home

from John M (Husband of Resident) published on 24 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been at Donewood for about 12 months and the feelings about the place when visited before she was admitted have been born out. In the whole of her time in residence - warmth caring and friendly and homely. All staff members go above and beyond to make the experience of living here as natural
as possible. As a regular visitor I have been made to feel like part if the community and treated with the same care given to the residents.
Reply from Caroline Bleach, Director at Denewood House Care HomeThank you so much for your kind and thoughtful review. It truly means a great deal to us.
Were delighted to hear that your experience over the past 12 months has reflected the positive impressions you had when first visiting. Creating a warm, caring, and homely environment is at the heart of everything we do, so its incredibly rewarding to know that both your wife and you feel this way.
Your comments about our team going above and beyond, and about feeling part of the community as a regular visitor, are especially appreciated. We believe that supporting not just our residents but also their loved ones is essential, and its wonderful to know that this has been your experience.
Thank you again for your trust and supportit means the world to all of us at Donewood.
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Review of

Highgrove Care Home

from Jackie W (Daughter of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been here for one year now. He is happy, clean and well cared for by all of the team here at highgrove. I also am made very welcome on my visits, along with my little dog, who the residents adore. The staff all seem happy and work lovely together. It's lovely not just for my dad and myself
to hear laughter but it's good for everyone. Makes for a good environment.
Reply from Caroline Bleach, Director at Highgrove Care HomeThank you so much for taking the time to leave such a lovely review. We're delighted to hear that your dad is happy, well cared for, and settled at Highgrove - that really means a great deal to our whole team.
It's also wonderful to know that you feel so welcome when you visit, and that your little dog brings so much joy to the residents. Moments like these, filled with laughter and companionship, really do help create a positive and homely environment for everyone.
Thank you for your kind words about our staff and the atmosphere here. Your feedback is truly appreciated and will be shared with the team.
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Review of

Highgrove Care Home

from Eric D (Son of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I want to thank everyone at Highgrove, Stapehill for looking after my mum, Mary, during the last year of her life. The quality of care she received was exceptional and beyond our expectations. The individual attention she received enabled her to build friendships which were valuable in keeping her happy
with a sense of 'belonging'. Highgrove became her home and the team became her family. Many of the team impressed me with their ability and willingness to engage with Mary and make her feel special. A special thank you goes to the team members directly involved during her last few days, rescuing her from hospital when her health failed despite the doctors strike and their reluctance to move her, her carers were determined not to take no for an answer and got her home. At the end the Highgrove team were so compassionate giving me the support I needed and memories of peace and tranquility that will always remain.
Reply from Caroline Bleach, Director at Highgrove Care HomeThank you so much for taking the time to share such a moving and heartfelt review. It truly means a great deal to everyone at Highgrove, Stapehill.
We are deeply honoured that your mum, Mary, was part of our Highgrove family during the last year of her life. Your words about the care she received, the friendships she formed, and the sense of belonging she felt are incredibly meaningful to us. Creating a true home where residents feel valued, connected, and cared for as individuals is at the heart of what we strive to do.
Your special mention of the team's determination to bring Mary back home, and the compassion shown to both her and you during her final days, will be shared with the staff involved. They will be profoundly touched to know that their commitment and support provided you with comfort, peace, and lasting memories at such a difficult time.
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Review of

Denewood House Care Home

from K I (Daughter of Resident) published on 17 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Denewood is a really caring place. It's decorated in lovely bright colours, looking cheerful. Outside entertainment, singers, etc, is supplied twice a week, adding interest to the day. There is an activities coordinator who organises lots of games, quizzes, spa days, there is always something for the
residents to enjoy.
Reply from Caroline Bleach, Director at Denewood House Care HomeThank you so much for your kind and thoughtful review. We're delighted to hear that you find Denewood to be a caring and cheerful place, and that you enjoy the bright dcor and welcoming atmosphere. It's wonderful to know that the outside entertainment and the variety of activities organised by our Activities Coordinator are helping to bring enjoyment and interest to residents' days. Your lovely feedback means a great deal to our whole team and encourages us to continue creating a happy, engaging environment for everyone at Denewood.
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Review of

Highgrove Care Home

from Fiona C (Wife of Resident) published on 4 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are very friendly and helpful. A lovely environment for residents and staff. The activities board has a good variety of things to do. My husband has a good communication with the staff and is happy when he sees them.
Reply from Caroline Bleach, Director at Highgrove Care HomeThank you so much for taking the time to leave such a lovely review. We're delighted to hear that you're having a positive experience with our home and that our team's care and support have made a difference. We'll be sure to share your kind words with the whole team - they'll be thrilled to know their hard work is appreciated.
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Review of

Denewood House Care Home

from C B (Daughter of Resident) published on 3 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was a resident at Denewood House for eight months until she passed away in December 2024. Staff were always very kind, considerate, caring and treated mum with dignity and respect. Mum was always well dressed and her room always clean. Whenever visiting, I was always made welcome and offered refreshment.
Any concerns raised with staff were always dealt with in an efficient and timely manner. Staff were very good at communicating any concerns they had about mum's health and carrying out her wishes.
Reply from Caroline Bleach, Director at Denewood House Care HomeThank you so much for your kind words! We truly appreciate your feedback and are delighted to hear that you had a positive experience with our care home. Our team is dedicated to providing compassionate and high-quality care, and it means a lot to know that our efforts make a difference.
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Review of

Denewood House Care Home

from S F (Niece of Resident) published on 6 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt was a resident at Denewood House for nearly 4 years she entered at 94 and I am convinced that she enjoyed another 4 years of life because of the care given to her by all the staff there. I cannot praise them enough, they are so kind, caring and loving nothing was too much trouble. My aunt was
treated with dignity and she was very happy there. She passed away at the home last month and that's where she wanted to be, and I know she was loved and respected by all the staff there.
Reply from Caroline Bleach, Director at Denewood House Care HomeWe wish to thank you for your kind words and extend our sympathies to you and your family. We got to know your Aunt quite well and she was a lovely lady in Denewood House Care Home, she will be sadly missed by all of us.
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Review of

Highgrove Care Home

from Hayley R (Granddaughter of Resident) published on 10 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan stayed at Highgrove Care Home a couple of times for a couple of weeks' rest bite. She is very food-fussy and nothing was too much trouble for the chefs. The staff was great and she made some great bonds with them. We were allowed to visit as many times as we liked, any time of day.
Highly recommend.
Reply from Caroline Bleach, Director at Highgrove Care HomeHello, we would like to thank you for your kind words and we wish you, your family, and your Nan best wishes for future health and happiness.
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Review of

Highgrove Care Home

from Lisa P (Granddaughter of Resident) published on 26 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My lovely grandad was at this care home in his final days and the care he was provided was excellent, I sadly was not able to visit often but was kept informed swiftly and could see pictures of him and could tell that he was well cared for. Thank you everyone for everything you have done to make his
last day's so comfortable.
Reply from Caroline Bleach, Director at Highgrove Care HomeWe wish to thank you for your kind words and extend our sympathies to you and your family. We got to know your grandad quite well and he was a huge character in Highgrove Care Home, he will be sadly missed by all of us.
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Review of

Denewood House Care Home

from Annette B (Wife of Resident) published on 25 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following months of hospitalisation, my husband was admitted to Denewood House Care Home for 3 weeks of rehabilitation. I cannot speak highly enough of the care he received at this home. The entire staff showed great kindness, excellent professional care, empathy, understanding and encouragement to
him whilst the chef and catering staff ensured that all their excellent food was presented to him in the most appetising form.
The building itself is a comfortable, safe, spotlessly clean and homely environment with a peaceful, happy atmosphere whilst warmth, kindness and dignity have been encountered at every turn.
I would certainly recommend this to anyone seeking a residential care home for a loved one or, indeed, for themselves!
Reply from Caroline Bleach, Director at Denewood House Care HomeWe would like to thank you for taking the time to leave us a fantastic review. We are pleased to hear that you and your husband enjoyed your time at Denewood House and that our genuine care and professionalism contributed to his successful return home, we wish you both well!
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Review of

Denewood House Care Home

from C M (Son of Resident) published on 2 February 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
My mother was resident at Denewood House November 2020 until she contracted pneumonia and died in hospital in December 2021.
My mother, whilst dying at the hospital, suffered an attempt to gain personal information from a person purporting to be a family member. The hospital staff traced the telephone
number to a landline at Denewood House. The hospital officially documented and reported the contact to Dorset Council. I reported the contact to the management of Denewood House & CQC. No resolution/outcome notified.
Whilst at Denewood House a GDPR data release request was made for my mother. The information disclosed documented inconsistencies and inaccurate assumptions recorded by Denewood House staff.
My mother stated she liked the food and staff at Denewood House; however, repeatedly stated to family she wished to move. This was disregarded when raised by family with Denewood House staff.
My mother died in December 2021; personal property returned with two items of sentimental value broken.
Reply from Caroline Bleach, Director at Denewood House Care HomeWe wish to offer our sympathies and condolences as his mother is sadly missed in Denewood House Care Home for her laughter, gentle character with other residents and great staff relationships. She enjoyed her stay with us, especially the activities and social times within the home.
This lady was listened to and her situation was undertaken by our local social services teams and Care Quality Commission and their advice and guidelines were followed by ourselves for her best interest and wishes.
We would like to add that we always endeavour to act for our residents, their wishes and communicated needs at all times with "genuine care for loved ones".
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