Care Homes Owned by Samily Care Ltd in Dorset
9.2
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Dorset for Samily Care Ltd are showing below.
View the details of all 2 locations (with 11 reviews) owned by Samily Care Ltd
Samily Care Ltd Locations in Dorset (2)
Denewood House Care Home
9.2
6 reviews
12/14 Denewood Road, West Moors, Ferndown BH22 0LX
"The home is very comfortable and welcoming with very able and caring staff. A lot of entertainment is provided and the residents are…" Read all 6 reviews
Location Type Care Home
Denewood House Care Home is a charming Victorian property located in a peaceful area of West Moors. Situated within easy reach of local shops and a nearby bus route, it combines a calm setting with convenient access to the local community. The team… Read more about Denewood House Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Palliative Care
- 21 Rooms
- from £1,350 / week
Highgrove Care Home
9.1
5 reviews
Stapehill Road, Stapehill, Wimborne Minster BH21 7NF
"My dad has been here for one year now. He is happy, clean and well cared for by all of the team here at highgrove. I also am made very…" Read all 5 reviews
Location Type Care Home
Highgrove Care Home is a charming country house set within beautiful, mature gardens, offering far-reaching views across the surrounding countryside. Ideally located between Ferndown and Wimborne, it provides a peaceful setting for those who enjoy nature… Read more about Highgrove Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Palliative Care
- 21 Rooms
- from £1,350 / week
Samily Care Ltd Reviews in Dorset (11)
9.2
Samily Care Ltd has a Group Review Score of 9.2 (9.167) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Samily Care Ltd must have a Review Score.
Review of
Highgrove Care Home
from Jackie W (Daughter of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My dad has been here for one year now. He is happy, clean and well cared for by all of the team here at highgrove. I also am made very welcome on my visits, along with my little dog, who the residents adore. The staff all seem happy and work lovely together. It's lovely not just for my dad and myself
to hear laughter but it's good for everyone. Makes for a good environment.
Reply from Caroline Bleach, Director at Highgrove Care HomeThank you so much for taking the time to leave such a lovely review. We're delighted to hear that your dad is happy, well cared for, and settled at Highgrove - that really means a great deal to our whole team.
It's also wonderful to know that you feel so welcome when you visit, and that your little dog brings so much joy to the residents. Moments like these, filled with laughter and companionship, really do help create a positive and homely environment for everyone.
Thank you for your kind words about our staff and the atmosphere here. Your feedback is truly appreciated and will be shared with the team.
It's also wonderful to know that you feel so welcome when you visit, and that your little dog brings so much joy to the residents. Moments like these, filled with laughter and companionship, really do help create a positive and homely environment for everyone.
Thank you for your kind words about our staff and the atmosphere here. Your feedback is truly appreciated and will be shared with the team.
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Review of
Highgrove Care Home
from Eric D (Son of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I want to thank everyone at Highgrove, Stapehill for looking after my mum, Mary, during the last year of her life. The quality of care she received was exceptional and beyond our expectations. The individual attention she received enabled her to build friendships which were valuable in keeping her happy
with a sense of 'belonging'. Highgrove became her home and the team became her family. Many of the team impressed me with their ability and willingness to engage with Mary and make her feel special. A special thank you goes to the team members directly involved during her last few days, rescuing her from hospital when her health failed despite the doctors strike and their reluctance to move her, her carers were determined not to take no for an answer and got her home. At the end the Highgrove team were so compassionate giving me the support I needed and memories of peace and tranquility that will always remain.
Reply from Caroline Bleach, Director at Highgrove Care HomeThank you so much for taking the time to share such a moving and heartfelt review. It truly means a great deal to everyone at Highgrove, Stapehill.
We are deeply honoured that your mum, Mary, was part of our Highgrove family during the last year of her life. Your words about the care she received, the friendships she formed, and the sense of belonging she felt are incredibly meaningful to us. Creating a true home where residents feel valued, connected, and cared for as individuals is at the heart of what we strive to do.
Your special mention of the team's determination to bring Mary back home, and the compassion shown to both her and you during her final days, will be shared with the staff involved. They will be profoundly touched to know that their commitment and support provided you with comfort, peace, and lasting memories at such a difficult time.
We are deeply honoured that your mum, Mary, was part of our Highgrove family during the last year of her life. Your words about the care she received, the friendships she formed, and the sense of belonging she felt are incredibly meaningful to us. Creating a true home where residents feel valued, connected, and cared for as individuals is at the heart of what we strive to do.
Your special mention of the team's determination to bring Mary back home, and the compassion shown to both her and you during her final days, will be shared with the staff involved. They will be profoundly touched to know that their commitment and support provided you with comfort, peace, and lasting memories at such a difficult time.
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Review of
Denewood House Care Home
from K I (Daughter of Resident) published on 17 December 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Denewood is a really caring place. It's decorated in lovely bright colours, looking cheerful. Outside entertainment, singers, etc, is supplied twice a week, adding interest to the day. There is an activities coordinator who organises lots of games, quizzes, spa days, there is always something for the
residents to enjoy.
Reply from Caroline Bleach, Director at Denewood House Care HomeThank you so much for your kind and thoughtful review. We're delighted to hear that you find Denewood to be a caring and cheerful place, and that you enjoy the bright dcor and welcoming atmosphere. It's wonderful to know that the outside entertainment and the variety of activities organised by our Activities Coordinator are helping to bring enjoyment and interest to residents' days. Your lovely feedback means a great deal to our whole team and encourages us to continue creating a happy, engaging environment for everyone at Denewood.
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Review of
Denewood House Care Home
from John M (Husband of Resident) published on 17 December 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The home is very comfortable and welcoming with very able and caring staff. A lot of entertainment is provided and the residents are encouraged to participate. Outside visits for coffee and cakes are organised to get the residents as active as possible. All in all a good experience in difficult circumstances.
Visitors are always made welcome at any time.
Reply from Caroline Bleach, Director at Denewood House Care HomeWere so grateful for your wonderful feedback. Its lovely to hear that youve found our staff friendly and caring, and that the atmosphere here feels warm and welcoming. Creating a supportive environment for residents and their families is at the heart of everything we do, and your comments mean a great deal to the team.
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Review of
Highgrove Care Home
from Fiona C (Wife of Resident) published on 4 November 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All the staff are very friendly and helpful. A lovely environment for residents and staff. The activities board has a good variety of things to do. My husband has a good communication with the staff and is happy when he sees them.
Reply from Caroline Bleach, Director at Highgrove Care HomeThank you so much for taking the time to leave such a lovely review. We're delighted to hear that you're having a positive experience with our home and that our team's care and support have made a difference. We'll be sure to share your kind words with the whole team - they'll be thrilled to know their hard work is appreciated.
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Review of
Denewood House Care Home
from C B (Daughter of Resident) published on 3 March 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum was a resident at Denewood House for eight months until she passed away in December 2024. Staff were always very kind, considerate, caring and treated mum with dignity and respect. Mum was always well dressed and her room always clean. Whenever visiting, I was always made welcome and offered refreshment.
Any concerns raised with staff were always dealt with in an efficient and timely manner. Staff were very good at communicating any concerns they had about mum's health and carrying out her wishes.
Reply from Caroline Bleach, Director at Denewood House Care HomeThank you so much for your kind words! We truly appreciate your feedback and are delighted to hear that you had a positive experience with our care home. Our team is dedicated to providing compassionate and high-quality care, and it means a lot to know that our efforts make a difference.
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Review of
Denewood House Care Home
from S F (Niece of Resident) published on 6 August 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My aunt was a resident at Denewood House for nearly 4 years she entered at 94 and I am convinced that she enjoyed another 4 years of life because of the care given to her by all the staff there. I cannot praise them enough, they are so kind, caring and loving nothing was too much trouble. My aunt was
treated with dignity and she was very happy there. She passed away at the home last month and that's where she wanted to be, and I know she was loved and respected by all the staff there.
Reply from Caroline Bleach, Director at Denewood House Care HomeWe wish to thank you for your kind words and extend our sympathies to you and your family. We got to know your Aunt quite well and she was a lovely lady in Denewood House Care Home, she will be sadly missed by all of us.
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Review of
Highgrove Care Home
from Hayley R (Granddaughter of Resident) published on 10 April 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My nan stayed at Highgrove Care Home a couple of times for a couple of weeks' rest bite. She is very food-fussy and nothing was too much trouble for the chefs. The staff was great and she made some great bonds with them. We were allowed to visit as many times as we liked, any time of day.
Highly recommend.
Highly recommend.
Reply from Caroline Bleach, Director at Highgrove Care HomeHello, we would like to thank you for your kind words and we wish you, your family, and your Nan best wishes for future health and happiness.
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Review of
Highgrove Care Home
from Lisa P (Granddaughter of Resident) published on 26 October 2022 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My lovely grandad was at this care home in his final days and the care he was provided was excellent, I sadly was not able to visit often but was kept informed swiftly and could see pictures of him and could tell that he was well cared for. Thank you everyone for everything you have done to make his
last day's so comfortable.
Reply from Caroline Bleach, Director at Highgrove Care HomeWe wish to thank you for your kind words and extend our sympathies to you and your family. We got to know your grandad quite well and he was a huge character in Highgrove Care Home, he will be sadly missed by all of us.
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Review of
Denewood House Care Home
from Annette B (Wife of Resident) published on 25 April 2022 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Following months of hospitalisation, my husband was admitted to Denewood House Care Home for 3 weeks of rehabilitation. I cannot speak highly enough of the care he received at this home. The entire staff showed great kindness, excellent professional care, empathy, understanding and encouragement to
him whilst the chef and catering staff ensured that all their excellent food was presented to him in the most appetising form.
The building itself is a comfortable, safe, spotlessly clean and homely environment with a peaceful, happy atmosphere whilst warmth, kindness and dignity have been encountered at every turn.
I would certainly recommend this to anyone seeking a residential care home for a loved one or, indeed, for themselves!
The building itself is a comfortable, safe, spotlessly clean and homely environment with a peaceful, happy atmosphere whilst warmth, kindness and dignity have been encountered at every turn.
I would certainly recommend this to anyone seeking a residential care home for a loved one or, indeed, for themselves!
Reply from Caroline Bleach, Director at Denewood House Care HomeWe would like to thank you for taking the time to leave us a fantastic review. We are pleased to hear that you and your husband enjoyed your time at Denewood House and that our genuine care and professionalism contributed to his successful return home, we wish you both well!
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Review of
Denewood House Care Home
from C M (Son of Resident) published on 2 February 2022 Submitted via Website • Report
Overall Experience
2.0 out of 5
2.0 out of 5
My mother was resident at Denewood House November 2020 until she contracted pneumonia and died in hospital in December 2021.
My mother, whilst dying at the hospital, suffered an attempt to gain personal information from a person purporting to be a family member. The hospital staff traced the telephone
My mother, whilst dying at the hospital, suffered an attempt to gain personal information from a person purporting to be a family member. The hospital staff traced the telephone
number to a landline at Denewood House. The hospital officially documented and reported the contact to Dorset Council. I reported the contact to the management of Denewood House & CQC. No resolution/outcome notified.
Whilst at Denewood House a GDPR data release request was made for my mother. The information disclosed documented inconsistencies and inaccurate assumptions recorded by Denewood House staff.
My mother stated she liked the food and staff at Denewood House; however, repeatedly stated to family she wished to move. This was disregarded when raised by family with Denewood House staff.
My mother died in December 2021; personal property returned with two items of sentimental value broken.
Whilst at Denewood House a GDPR data release request was made for my mother. The information disclosed documented inconsistencies and inaccurate assumptions recorded by Denewood House staff.
My mother stated she liked the food and staff at Denewood House; however, repeatedly stated to family she wished to move. This was disregarded when raised by family with Denewood House staff.
My mother died in December 2021; personal property returned with two items of sentimental value broken.
Reply from Caroline Bleach, Director at Denewood House Care HomeWe wish to offer our sympathies and condolences as his mother is sadly missed in Denewood House Care Home for her laughter, gentle character with other residents and great staff relationships. She enjoyed her stay with us, especially the activities and social times within the home.
This lady was listened to and her situation was undertaken by our local social services teams and Care Quality Commission and their advice and guidelines were followed by ourselves for her best interest and wishes.
We would like to add that we always endeavour to act for our residents, their wishes and communicated needs at all times with "genuine care for loved ones".
This lady was listened to and her situation was undertaken by our local social services teams and Care Quality Commission and their advice and guidelines were followed by ourselves for her best interest and wishes.
We would like to add that we always endeavour to act for our residents, their wishes and communicated needs at all times with "genuine care for loved ones".
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