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Care Home Owned by Somerset Care in Devon

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Somerset Care in Devon

Only the locations & reviews in Devon for Somerset Care are showing below.

View the details of all 22 locations (with 1448 reviews) owned by Somerset Care

Somerset Care Locations in Devon (1)

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Green Tree Court
81 Harrington Lane, Exeter EX4 8NS 
9.6 40 reviews
Green Tree Court, Exeter, Devon
"I have visited Green Trees several times and have nothing to complain about from reception, nurses, staff and activities lady, be friendly…"   Read all 40 reviews
  • from £1,750 / week
  • 68 Rooms
Location Type Care Home

Green Tree Court offers gold standard nursing and dementia care in a stylish environment, on the outskirts of Exeter. A 68-bedroom care home, Green Tree Court provides a comfortable, safe, stylish ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

Somerset Care Reviews in Devon (40)

9.7

Somerset Care has a Group Review Score of 9.7 (9.653) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Somerset Care must have a Review Score.

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Review of

Green Tree Court

from David V (Respite Resident) assisted by family/friend published on 17 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited Green Trees several times and have nothing to complain about from reception, nurses, staff and activities lady, be friendly and makes one feel at home as much as possible. Not forgetting the enjoyable meals.
Reply from Green Tree Court, Somerset Care Group at Green Tree CourtDear David, thank you for taking the time to share your first-hand experience of respite care at Green Tree Court. It is wonderful to hear that you feel at home during your visits, and enjoy the meals prepared by our talented kitchen team! We will share your kind compliments with all of our colleagues who collectively provide care, arrange activities and make daily life an enjoyable experience for those who visit, live or stay with us.
Kind regards,
Green Tree Court
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Review of

Green Tree Court

from C H (Daughter of Resident) published on 2 June 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
A once vibrant, joyful home where our Mum thrived and her individual needs were supported by respectful, kind, caring, happy staff was bull-dozed with the care model introduced by Somerset Care. From our experience, the changes caused us and Mum unnecessary upset and distress. We originally chose GTC
following recommendations, wanting Mum to enjoy the quality of life she deserved whilst living with dementia.
Autumn 2025, there began a noticeable exodus of familiar, permanent staff, replaced by agency staff and significant changes in care provision. Staff were undertaking care responsibilities of what had previously been four other distinct roles and were evidently overwhelmed and run off their feet. This led to minimal social interaction with residents and distinct lack of continuity and consistency in care.
We eventually moved Mum in Dec 25 and we have seen a change for the better. We do not recommend GTC for dementia care.
Reply from Green Tree Court, Somerset Care Group at Green Tree CourtThank you for sharing your feedback for Green Tree Court. We note that your review relates to a period prior to the implementation of positive changes introduced under the stewardship of the not-for-profit Somerset Care Group. Whilst fully respecting your decision to make alternative arrangements for your Mum's care, we warmly invite you to visit and see these changes for yourself, including our qualified, in-house staff team delivering person-centred, regulated and compassionate dementia care, and our resident-driven activities programme which incorporates both interactive group activities and 1-1 wellbeing sessions to suit individual preferences. Please do contact a member of the team if you would like to arrange a visit.
Kind regards,
Green Tree Court
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Review of

Green Tree Court

from Angela P (Daughter of Resident) published on 3 February 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
I cannot recommend Green Tree Court.
It is interesting that no reviews after October are appearing for on this site.
In October the new owners Somerset Care announced a staff consultation on change. Residents and relatives were given no details other than stark statements about financial viability
and reducing staff numbers.
This started a chain reaction and the transformation of a once excellent premium home to one that now barely achieves the minimum standard of safe care. Staffing levels have been decimated, vacancies are high.
The new model started on 1st December, now circa 70% of the staff are agency there is no continuity care. Staff combine personal care, food delivery and toilet cleaning duties on the same shift. Care is task focussed with little resident interaction, standards of hygiene are variable and poor, clothing is lost.
We are grateful to the small number of permanent staff who remained their dedication is truly remarkable. Mum now lives elsewhere.
Reply from Green Tree Court, Somerset Care at Green Tree CourtDear Angela, thank you for your feedback. Whilst we fully respect your decision in relation to your relative's care, we invite you to visit Green Tree Court and see the positive changes that have been made under the stewardship of the not-for-profit Somerset Care Group. We would love to introduce you to our growing team of qualified, in-house staff delivering person-centred, regulated care which is backed up by a robust care planning and review process, and tell you about our Resident of the Day initiative. You will be able to see the effects of our ongoing decor refresh programme, which has already included professional carpet cleaning on all floors. In addition, we would also love to share details of our enhanced activities programme with you, which offers our residents the choice of a wide range of interactive group activities and 1-1 wellbeing sessions throughout the week. Please contact a member of the team if you would like to arrange a visit.
Best regards,
Green Tree Court
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Review of

Green Tree Court

from M L (Respite Resident) published on 2 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall very pleased to be here, been looked after so well.
Reply from Green Tree Court, Somerset Care Group at Green Tree CourtThank you for taking the time to share your experience of respite care at Green Tree Court. We are pleased that you feel well looked after.Best regards,Green Tree Court
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Review of

Green Tree Court

from C J (Respite Resident) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good.
Reply from Green Tree Court, Somerset Care at Green Tree CourtThank you for sharing your feedback for Green Tree Court. We are delighted that you rate your overall experience of the home as 5-star!Best regards,Green Tree Court
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Review of

Green Tree Court

from Patricia C (Wife of Resident) published on 12 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Husband has been in Green Tree Court for three and a half years.
In that time the Staff have treated him like Family, and he has developed a close bond with them all.
Having Vascular Dementia, he has no recollection of how long he has been in their care, so in his mind he will be returning home
when he has recovered from being unwell. I am very grateful that the Staff are always patient with him, have shown him the utmost care, and treated him with dignity.
My Husband has a well furnished room, and is always, when I visit, clean and tidy.
The food is excellent, as is all the Catering Staff.
Reply from Green Tree Court, Somerset Care at Green Tree CourtThank you so much for your kind words. We're pleased that your husband feels at home with us and has built close bonds with our team. It means a great deal to know you value the patience, dignity, and care shown to him, as well as the comfort of his room and the meals prepared by our catering staff. Best regards, Green Tree Court
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Review of

Green Tree Court

from A A (Daughter of Resident) published on 12 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home had new IT this year and use and codes improving over time. There was residents review meetings with Somerset Care and hope this will happen again. I am very happy with the care Dad receives. I can visit anytime & staff welcoming and are kind. The activities are good and hope will stay so as
1 staff left. Dad really enjoys the food. Highly recommend this home.
Reply from Green Tree Court, Somerset Care at Green Tree CourtThank you for your thoughtful feedback. We're delighted to hear how happy you are with the care your dad receives and that he enjoys the food and activities. Your comments about our team and home mean a great deal, and we look forward to welcoming you back anytime. Best regards, Green Tree Court
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Review of

Green Tree Court

from A G (Daughter of Resident) published on 11 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff and management very friendly and helpful, very clean. Any problems are sorted very quickly. I think there could be an improvement on the food.
Reply from Green Tree Court, Somerset Care at Green Tree CourtThank you for your feedback. We're delighted to hear you find our staff and management friendly and helpful, and that any concerns are addressed quickly. We also appreciate your comments on the food and will share this with our catering team as we are always looking to improve. Best regards, Green Tree Court
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Review of

Green Tree Court

from J L (Wife of Resident) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Residents treated with empathy and respect. Support also given to family by nurses, cleaners and management.
Reply from Green Tree Court, Somerset Care Group at Green Tree CourtThank you for your kind words. We're so pleased to hear you feel supported and that our team has shown empathy and respect to residents and families alike. Your feedback means a lot to us. Best regards, Green Tree Court
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Review of

Green Tree Court

from C P (Respite Resident) published on 12 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been having respite here for 7 years. I stay for a week at a time. I am disabled with MS. Physically only my left hand and arm work. At Green Tree Court I feel safe and cared for. Over the years I have built up friendships with staff across all elements. The only problem is a lack of carers at
some times. Some agency staff are not familiar with my needs and some are difficult to communicate wtih. At times there are too few staff to cope with the number of residents. However I love my stays here. Food is exceptional.
Reply from Green Tree Court, Somerset Care Group at Green Tree CourtThank you for taking the time to leave a review for your repeat respite stays at Green Tree Court - we are pleased that you feel safe and comfortable in our care, and that you particularly enjoy the delicious food on offer! We endeavour to ensure that our residents' care needs are met by a consistent team, as we understand how reassuring it is when support is provided by a familiar face, however it is sometimes necessary to supplement this. Thank you for speaking with us directly about this - we hope that our conversation has put your mind at ease, but if you would like to chat further, please do speak to us during your next stay. We look forward to welcoming you back for your next booked visit at Green Tree Court. Best regards,Green Tree Court
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Review of

Green Tree Court

from J D (Respite Resident) published on 8 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, very good professional care, food & food choice superb and really perfect way to spend post operative hip replacement re-couperation. Could not recommend highly enough.
Reply from Green Tree Court, Somerset Care Group at Green Tree CourtThank you for your kind words about your recent respite stay at Green Tree Court in Exeter. We were delighted to support your recuperation, and wish you all the best with your ongoing recovery. Best regards,Green Tree Court
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Review of

Green Tree Court

from Elizabeth T (Respite Resident) published on 8 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I arrived at Green Tree Court two days later than I expected I had to stay in the hospital at Taunton longer than I thought. I arrived with my daughter in law mid afternoon on the 25th Feb. As soon as we arrived they made us most welcome asked if we had a meal at Taunton we said no and straight away
got a meal for us. The care I received was excellent, several members of my family came to see me and stayed for meals the food and experience was excellent would recommend to anyone.
Reply from Green Tree Court, Somerset Care Group at Green Tree CourtDear Elizabeth, thank you for taking the time to share your lovely feedback for Green Tree Court. It was a privilege to support you following your time in hospital, and we are delighted that you rate the care, food and overall experience so highly. We will share your kind words with the team who supported you during your stay. Best regards,Green Tree Court
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Review of

Green Tree Court

from Margaret C (Respite Resident) published on 4 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault my experience, as you will see from my ratings.
Reply from Green Tree Court, Somerset Care at Green Tree CourtDear Margaret, thank you for taking the time to share your lovely review for Green Tree Court. We are so pleased that you rate your experience with us as 5-star in all areas! It is a pleasure to support you in living the life you choose. Best regards,Green Tree Court
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Review of

Green Tree Court

from M W (Son of Resident) published on 31 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't thank you enough for the care you gave to my mum during the last couple of years of her life. Mum was a very independent lady. sometimes cantankerous, but her whole personality changed when she developed dementia. it is such a struggle for her and all her family, but staying at Green Tree Court
helped to pacify her, and our family knew she was in safe hands.
Reply from Green Tree Court, Somerset Care at Green Tree CourtThank you for taking the time to leave such a lovely review for your late Mum's care at Green Tree Court. It was a privilege to care for her - and support her family - during her final precious days. Our thoughts remain with you at this time.Best regards,Green Tree Court
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Review of

Green Tree Court

from Angie A (Daughter of Resident) published on 18 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As I live over 4 hours away from Exeter the reassurance that mum is somewhere safe ,with staff looking out for her throughout the day and night is wonderful. The care and support she receives is excellent .with everyone encouraging her to eat even though she is not bothered. With the wide range of
activities on offer every week there is always something she can participate in. She really enjoys going to the nursery school to help the children and also the occasional visit out to the garden centre . The Green Trees environment is so unlike what you imagine a care home to be from the casual seating areas, the garden and the balconies making it a place you are happy to spend time visiting .
Reply from Green Tree Court, Somerset Care at Green Tree CourtDear Angie, thank you for sharing your lovely feedback for Green Tree Court. We are so pleased that your Mum has settled into life at Green Tree Court, and is enjoying the environment and activities here. We are glad that you feel reassured of your Mum's safety and wellbeing in our care, and look forward to welcoming you back for your next visit.Best regards,Green Tree Court
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Review of

Green Tree Court

from Ali C (Daughter of Resident) published on 17 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every time I walk in and out of Green Tree Court I feel a sense of calm and at peace that I'm leaving my Dad in a safe environment. The invaluable specialist Alzheimer's support received from the senior nursing staff here has helped immensely with navigating Dad's Alzheimer's journey. The staff certainly
are the jewel in the Green Tree Court crown. The weekly activities timetable is impressive and I've often joined in with a game of armchair boules or 'show & tell' sessions where Dad has enjoyed recounting all his old motorbike trials stories through old photos with other residents. The food is very good too - homemade & tasty. I love the gardens, often enjoying a walk with Dad followed by coffee sat in the sunshine. Green Trees Court has made it possible to still spend quality time with Dad and dealing with a challenging situation in the best way possible.
Reply from Green Tree Court, Somerset Care at Green Tree CourtDear Ali, thank you for sharing your heart-warming review for Green Tree Court, and the specialist dementia support offered by our expert team. Thank you also for playing such an active role in the life of the home on visits, joining your Dad to participate in activities and enjoy meals together - we love the home to be the hub for family visits, as well as the place that your Dad now calls home. We are so pleased to be able to provide you with the reassurance you need, to know that your Dad is in safe hands. We look forward to seeing you again, soon.Best regards,Green Tree Court
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Review of

Green Tree Court

from L R (Niece of Resident) published on 17 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased with the way my Uncle has settled in, the care and attention he receives is excellent.
The care home itself is a bright and welcoming, and the staff are so helpful.
Rooms could be brightened up a bit, but is that up to the resident.
The activities seem very good and it would be
good is residents could be given more confidence to join in
Reply from Green Tree Court, Somerset Care at Green Tree CourtThank you for sharing your lovely feedback about the care your Uncle receives at Green Tree Court - we are glad that this has helped him to settle in and feel at home. Residents are very welcome to bring treasured items with them to personalise their space, and to join in with our activities programme should they wish to do so. We are always open to suggestions as to how we can further improve the resident experience, so please do feel free to speak with a member of the team if you have any ideas which you would like to share.Best regards,Green Tree Court
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Review of

Green Tree Court

from Vicky H (Wife of Resident) published on 16 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Usual excellent care and super helpful/ friendly staff.
When I have a concern ( fairly unusual ), staff do their best to address the problem quickly and efficiently.
The kindness and positivity from all the permanent staff makes me feel so supported and reassured.
I virtually never leave without
a smile on my face.
Thank you
Reply from Green Tree Court, Somerset Care at Green Tree CourtDear Vicky, thank you for taking the time to share your feedback for the care your loved one receives at Green Tree Court in Exeter. We are so pleased that you feel supported, reassured and listened to. We look forward to greeting you on your next visit!Best regards,Green Tree Court
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Review of

Green Tree Court

from A N (Son of Resident) published on 16 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The best way to assess how good something is? Test how they react to something not going quite right. We have generally been very impressed by Green Tree Court in the last year, and the extremely professional way the manager dealt with a recent issue underscores that we were right to have confidence
in the GTC approach.
Reply from Green Tree Court, Somerset Care at Green Tree CourtThank you for your kind words about Green Tree Court and our dedicated team. We welcome all feedback as it provides us with the opportunity to learn and improve, so thank you for sharing your concerns with us so that we could address these for you. Your confidence in the 'GTC approach' is valued and appreciated. Best regards,Green Tree Court
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Review of

Green Tree Court

from S B (Friend of Resident) published on 10 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support that Green Tree Court provides is excellent. The dignity for residents is maintained at all times which sadly, having seen how many homes operate, is not always the case. There is a stimulating and varied programme of activities and events with spacious comfortable accommodation
and communal areas. The staff are wonderful caring, friendly and most helpful.
Reply from Green Tree Court, Somerset Care at Green Tree CourtThank you for sharing your feedback for Green Tree Court. We are so pleased that you rate every aspect of the care your friend receives, and the environment they call home, as 5 stars! We will share your kind words with the team, and look forward to welcoming you back for a return visit. Best regards,Green Tree Court
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Awards / Recognitions (3)

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