Amica Care in Dorset | 1 Care Home

Review of
Signature House
from Elizabeth S (Niece of Resident) published on 6 February 2026 Submitted via Website • Report

Overall Experience

I visit my Aunt regularly and always find ALL the staff caring and helpful in every way.
They go the extra mile to ensure my Aunt's needs are met and do the little things that make such a difference.
I am always greeted with a warm welcome and I always find my Aunt well looked after.
The Senior Activities

Coordinator is someone very special and fantastic at brightening up the day for my immobile Aunt.

Reply from Mandy Bugler, Manager - Signature House at Signature HouseThank you so much for taking the time to share such a kind and thoughtful review. We're delighted to hear that you always feel welcomed when visiting our home. Your words mean a great deal to our team and I will be sharing this with them all. We are fortunate at Signature House to have an excellent Activities Team led by a Senior Activities Co-Ordinator who is passionate about providing person centred activities to all our residents.

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Review of
Signature House
from L S (Daughter of Resident) published on 3 February 2026 Submitted via Website • Report

Overall Experience

Mum has been in Signature House for 4 months, after a very sudden decline in her Mental Health.
She has a lovely big room and bathroom, that the staff keep spotlessly clean, along with the rest of the Home.
Residents are encouraged to spend time in the lounge and take part in activities, which is

great for Mum.
All the staff are lovely and so friendly and caring both to residents and their visitors.
We are so pleased there was a room available when needed for Mum.

Reply from Mandy Bugler, Manager - Signature House at Signature HouseThankyou so much for taking the time to write this lovely review. It means so much to the whole team when they receive positive comments like this. We are pleased that your Mum has settled with us and enjoying her new life at Signature House.

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Review of
Signature House
from R H (Daughter of Resident) published on 30 January 2026 Submitted via Postal Card • Report

Overall Experience

Over the 11 months my mother was at Signature House I came to admire and respect the whole care team from the managers to care assistants. Everyone was always attentive to mum's needs and ensured she was comfortable at all times. The carers went about their duties calmly, efficiently and always with

a smile. I was a pleasure to sit in the lounge and to watch all the positive interactions between the staff and residents. The standard of food was good and rooms, lounges were always clean.

Reply from Mandy Bugler, Manager - Signature House at Signature HouseThankyou so much for taking the time to write this lovely review for our home. It was a pleasure to care for your Mother at Signature House. It means so much to the staff when they read such positive comments, I will definitely share this with the whole team.

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Review of
Signature House
from P R (Wife of Resident) published on 21 August 2025 Submitted via Postal Card • Report

Overall Experience

The nicest thing about the home is the garden being able to take my husband down to garden gives us great pleasure. The staff are very attentive and supportive and management very good and helpful, the atmosphere in the home is pleasant and inviting, although the lounge is cramped for visitors and it

is not always possible to move away from the noise and confusion.

Reply from Mandy Bugler, Manager - Signature House at Signature HouseThank you for taking the time to share your experience.We're so pleased that you enjoy spending time in the garden with your husband it's a special space that our residents and families find peaceful and uplifting. We're also glad to know that you find the staff attentive and supportive, and that the overall atmosphere of the home feels pleasant and inviting.We appreciate your feedback regarding the lounge area. As this is a Specialist Dementia floor with only 16 residents, we understand how important it is to have calm and comfortable communal spaces. While the home does offer large bedrooms that provide a more private and spacious environment, we recognise that the lounge can be quite busy, especially with the number of visitors we welcome and may make it difficult to find a quiet area away from the noise and activity.We will continue to explore ways to improve the use of shared spaces to ensure all residents and their families feel comfortable and supported during their visits.

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Review of
Signature House
from Sheridan I (Sister of Resident) published on 20 August 2025 Submitted via Postal Card • Report

Overall Experience

After visiting our brother in hospital for weeks we could see he was not happy and we were always concerned for him, but visiting him here (only two days has he been here) he looks so much better, its a wait off our shoulders.

Reply from Mandy Bugler, Manager - Signature House at Signature HouseThankyou for taking the time to write this review. I'm so pleased that your brother has settled in well at Signature House. He's certainly enjoying the activities and events we have had since he arrived.

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Review of
Signature House
from P L (Wife of Resident) published on 14 August 2025 Submitted via Postal Card • Report

Overall Experience

My husband has been in Signature House for two years with challenging alzheimers. The care he receives is outstanding, with well trained staff who all have endless patience and understand dementia. Activities are regular and fun, there is a small garden which residents can access, and visitors are welcome.

The food is generally nourishing and well cooked. Information is easily available online and from the staff, who are friendly and helpful.

Reply from Mandy Bugler, Manager - Signature House at Signature HouseThankyou for writing this lovely review in recognition of the outstanding care our staff provide on our Specialist Dementia Floor. I will share this with all the departments in our home it always means so much to the team when they read positive comments from our relatives.

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Review of
Signature House
from D S (Wife of Resident) published on 28 May 2025 Submitted via Postal Card • Report

Overall Experience

Modern, clean, friendly, good food and well cared for.

Reply from Mandy Bugler, Manager - Signature House at Signature HouseIt was a pleasure to care for your husband for his one week respite stay. We look forward to welcoming him back if ever you require our support in the future.

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Review of
Signature House
from J B (Wife of Resident) published on 3 April 2025 Submitted via Postal Card • Report

Overall Experience

My husband has been here for 1 year now, and I am so grateful for the gentle, professional care given. The staff are trained to a very high standard; each of them has a great deal of knowledge and ability. I never feel I cannot ask for information or help from any of them, from the housekeeper/cleaners

to Management. My husband receives an astonishing amount of care and consideration. Given his extremely challenging behaviour, I cannot adequately praise the attitude of all the staff. They are kind, compassionate and trustworthy. He is in safe hands. Any concerns I have had have been dealt with very kindly by management who have gone beyond expectations.

Reply from Mandy Bugler, Manager - Signature House at Signature HouseThankyou so much for this lovely review of our home. It means so much to the whole team when they read such a positive review . I am pleased we were able to resolve your concerns with a positive outcome. We value feedback from our residents and relatives as this can only help us to improve the service we provide.

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Review of
Signature House
from Sandra L (Daughter of Resident) published on 25 March 2025 Submitted via Website • Report

Overall Experience

My Mum had been in Signature House since April 2021 and sadly passed away on 20th January 2025.
She was very happy despite having dementia, very little sight and loss of hearing. The staff were absolutely amazing throughout her time there and particularly during the last few days of her life. I was

unfortunately abroad but my brother went to the home as soon as we were notified her health had deteriorated and stayed until she passed away. During this time the staff made sure he was comfortable and had meals as well as looking after Mum.
I would not hesitate to recommend Signature House to anyone who was looking for a placement for someone who has dementia and in fact two people I know have put their husbands there.
All the staff are exceptional and cannot do enough for their residents and family members.
We will support the events they hold to help raise money for the residents.

Reply from Mandy Bugler, Manager - Signature House at Signature HouseThankyou for taking the time to write this review. It was a pleasure to care for your Mother over the last four years and an honour to care for her during her final days. At Signature House our relatives are part of our family and at these difficult times it is important that we care for them too. Thankyou so much for your continued support of our home events as this means we will still get to see you and taste some of your brother's wonderful cakes!

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Review of
Signature House
from E C (Wife of Resident) published on 19 March 2025 Submitted via Postal Card • Report

Overall Experience

Without exception all the staff have been kind, considerate and efficient. So many small acts of kindness to me and my husband mean soon when he needs full time care I will have no hesitation choosing Signature House.

Reply from Mandy Bugler, Manager - Signature House at Signature HouseThankyou for your kind words. It was a pleasure to care for your husband when he needed respite care. He has now returned to Signature House to be with us full time, we are very aware that this is a difficult time for families when making this decision which is why we recognise that it is important to not just support our residents but also our relatives. Thankyou for taking the time to write this review.

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Review of
Signature House
from Julia W (Daughter of Resident) published on 15 January 2025 Submitted via Website • Report

Overall Experience

My mother has been a resident now for over 4 years. She has intense physical needs (tetraplegia) but is fully mentally alert. The care she receives at Signature House has been exemplary and we cannot recommend the Nursing Home enough. The staff perform care to the highest of levels, going above and

beyond, and are also incredibly kind and considerate to visiting friends and family. My mother's care needs are met on every level and the nursing staff communicate any updates on medication, physical changes, or personal issues. There is always someone available to help connect family members via Facetime for a chat and we are grateful for all the help and care received - from management, reception, kitchen, and laundry to all the nurses and carers - nothing is ever too much trouble. Our thanks to all the team and (with experience of other care homes) we cannot recommend Signature House highly enough.

Reply from Mandy Bugler, Manager - Signature House at Signature HouseThank you so much for taking the time to write this lovely review for all our staff. Providing quality person centered care to each of our residents requires a whole team approach from each department. They will be delighted to read this review when I share it with them. Thank you.

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Review of
Signature House
from J G (Friend of Resident) published on 11 September 2024 Submitted via Website • Report

Overall Experience

My friend lived at Signature House for just over a year. The staff were always kind, gentle and caring. They made time to chat with her about all sorts of things, including what she was reading and listening to on social media, sometimes helping her with technical issues! Having been an excellent cook

in earlier life, she took a great interest in the food and was very pleased that it was so well-prepared and tasty. She wasn't able to take part in very many of the activities on offer but enjoyed them when she could. When I visited, I always found the staff cheerful, welcoming and easy to talk to and I appreciated their many kindnesses to me. Care home staff have so much to do, but here they never gave the impression of being in a hurry or too busy. Thank you.

Reply from Keren Wilkinson, Chief Executive Officer at Signature HouseThank you very much for taking the time to send us a review, we are pleased that the staff cared for your friend so well, I will be sure to pass your comments on to the team.

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Review of
Signature House
from Nigel W (Husband of Resident) published on 22 April 2024 Submitted via Postal Card • Report

Overall Experience

After a very sensible assessment, my wife was taken into care with Alzheimer's six months ago on a date and time of our choice, in a room we selected which was at once fitted out with everything we needed. Thereafter, her care was totally sensitive and complete with laundry, catering, personal hygiene

and everywhere kept clean and tidy. The staff at all levels remained calm and helpful, even under stress and there was always someone able to answer our questions. Thank you Signature House.

Reply from Mandy Bugler, Manager - Signature House at Signature HouseThank you for choosing Signature House and Thankyou for taking the time to write this review. I will be sharing your kind words with the whole team. If ever you are nearby please call in and see us.

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Review of
Signature House
from Nicola B (Daughter of Resident) published on 29 January 2024 Submitted via Postal Card • Report

Overall Experience

A first December away from the family and husband, it was made very special from the activities, the music, the food, the decorations and the morale of the staff. Could not have hoped for anything better. Culminating in a Christmas Day that was truly special. Thank you all.

Reply from Mandy Bugler, Manager - Signature House at Signature HouseWe are aware that Christmas can be a difficult time for some of our residents, and I am so pleased that your Mum enjoyed her first Christmas with us. Thank you for taking the time to write this review. I will share your kind comments with our team at Signature House.

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Review of
Signature House
from Susan P (Wife of Resident) published on 18 December 2023 Submitted via Website • Report

Overall Experience

When I look back, the decision to move my husband to this care home was the best one I could have made for him. He suffered from Parkinson's and Parkinson's Dementia and I cannot thank the management and staff of Signature House sufficiently for the loving care they all took of him during what turned

out to be the last months of his life. Each and everyone contributed to his quality of life and well-being. It was a privilege to welcome some staff members to his funeral. Not only did the staff care most lovingly for my husband, but they also embraced me and our granddaughter whenever we came to visit. Nothing was ever too much trouble. They always had time for us and gave us their full support. I have sung Signature House's praises far and wide and will always remember all the staff with great fondness and gratitude. My thanks again to you all.

Reply from Mandy Bugler, Manager - Signature House at Signature HouseThank you so much for your kind words. It was an absolute pleasure looking after your husband and he is sadly missed by the staff. We are very proud of our Team at Signature House and they will all appreciate this lovely review. You will always be welcome in our home so please visit us when you feel able.
Warmest Regards.

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Review of
Signature House
from Philippa R (Wife of Resident) published on 20 September 2023 Submitted via Postal Card • Report

Overall Experience

My husband is 89 and he's had Dementia and then Alzheimer's for 9 years. He started his journey in care homes in December 2022. He was in his first home for 5 months and his violent outbursts resulted in us having to find another home. He has been in his new care home for 3 months now. I cannot fault

the nurses and staff's time and dedication to looking after some very difficult patients. They are trained to pick up signals when someone could be violent. My husband is much more settled and clean. I would highly recommend this care home to anyone who has a loved one with Alzheimer's.

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Review of
Signature House
from Sue S (Daughter-in-law of Resident) published on 8 September 2023 Submitted via Website • Report

Overall Experience

My mother-in-law moved to Signature House from an assisted living flat fifteen months ago. She suffers from dementia and we were concerned that the move may upset her. So we were very relieved when she moved in and was able to accept immediately that she was in a care home. The staff were very welcoming

and she was happy for us to leave her there in the knowledge that she would be cared for by them. Very quickly, staff realised that her mobility was poor and moved her closer to the dining room to reduce the risk of falls. She is now very settled and always says that she wants for nothing. We are very impressed with the friendly, knowledgeable staff, the bright, clean accommodation and seeing all residents looking content and well cared for. We had a big family celebration in the downstairs social room for her ninetieth birthday. We were so pleased to see her looking so happy with all her family around her.

Reply from Mandy Bugler, Manager - Signature House at Signature HouseI am so pleased your mother-in-law settled quickly into our care home, we are aware this can often be a difficult time for both our residents and their families. A Ninetieth Birthday is a very special day and it was lovely that she was able to celebrate with all her family around her. Thank you for taking the time to write this review which I will be sharing with our team.

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Review of
Signature House
from Tracey P (Daughter of Resident) published on 5 September 2023 Submitted via Postal Card • Report

Overall Experience

My sister and I have been very pleased with the care my mother receives. She is treated with dignity and respect at all times.
The activity program greatly enhances my mother's enjoyment of life at Signature. She loves yoga and all activities, but particularly those including music and singing.
There

is a great sense of community at Signature and I feel any concerns I have are listened to. Many thanks!

Reply from Mandy Bugler, Manager - Signature House at Signature HouseThank you so much for taking the time to write this review. I will pass on your kind words to all the team. We know how important the activities program is to all our residents and I'm so pleased your mother is enjoying this.

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Review of
Signature House
from J R (Respite Resident) assisted by family/friend published on 28 July 2023 Submitted via Postal Card • Report

Overall Experience

My wife was welcomed when she visited to enquire about two weeks of respite care and was shown all aspects of the nursing home, including a light and pleasant room (which I later occupied). The deputy manager visited my home the next day and did a full assessment of my needs. I went into Signature House,

where I was made to feel welcome, and all aspects of my care were discussed with me and my wife.
Our 55th wedding anniversary occurred in the second week of my stay, and the staff made a huge effort to make the day very enjoyable. They fussed over us as if we were their family. When I left, they all made a point of seeing me to say goodbye.

Reply from Mandy Bugler, Manager - Signature House at Signature HouseI am so pleased you enjoyed your stay with us and that we were able to share the celebration of your 55th Anniversary with you both. Thank you for your kind comments which I will pass on to the rest of our team.

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Review of
Signature House
from A G (Husband of Resident) published on 20 February 2023 Submitted via Website • Report

Overall Experience

My wife spent almost two years as a resident at Signature House, and during her time there, I could not have asked for better care. The staff were lovely, treating her with kindness and friendly, caring support. It was so much appreciated by the family. I am also grateful for the kindness, time and

support they always gave me during my regular visits or when discussing my wife's care needs.

Reply from Joanne Shaw, Deputy Manager at Signature HouseThank you very much for your kind words. I will pass these on to the staff, and we will continue to strive to give great care.

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