Care Homes Owned by Amica Care in Devon

My sister has been very difficult at times and has recently been on a one to one which has been very good for her

My dad had to move in to Exmouth House last September following a decline in his mobility and general health. The team are always very welcoming and kind and dad is happy and well looked after. They make a fuss on celebration days and really made a wonderful effort for mum & dad's wedding anniversary earlier this year. I would highly recommend Exmouth House to anyone who is looking for somewhere for their loved ones.

My sister has only been in Exmouth House for a short period. In that time my sister has settled extremely well, always appears relaxed and is always clean and tidy. All staff interact really well with the residents and are approachable and professional when I've asked any questions. On my 3rd visit to the home my younger sister and didn't tell the home we were coming for a visit and as I expected. Everything was as it should be. Many thanks to everyone at Exmouth House!

I was really taken with the home, quality - which I appreciate with my husband David, who is very well cared for. The assistants and professionals. All very caring and considerate. Overall, I'm happy as is our family for the lovely place Ernstell is! Elizabeth, Edward, Louise, Vanessa and Kate. 30.6.27

My Father has had several incidents at the home, due to his Dementia but they are always dealt with, with great support and calm from the staff.

I feel the care has gone down at Ernstell. We can never find a member of staff when needed an update none of the staff eat the food. I have tasted the food it was awful.my husband has never had pressure sores before he has them now. You don't see any members of staff checking on the residents making they have all they need 70% don't even say Good Morning or Afternoon. Whenever I have complained to the Manager. I have been told, not my words, he isn't a prisoner, move him if you don't like it. Not a good attitude for a Manager.

After he'd passed, it was comforting to have staff members come up and tell us how much they liked our Dad and how sorry they were that he had died. We were left with a genuine sense that they cared, which is how you hope it would be.

You are superheroes.

5 Stars wholeheartedly.

My loved one has been under the care of this wonderful team for two years. I could not wish for them to be better cared for. Thank you Ernstell House

An excellent nursing home that surpasses expectations.

Excellent qualified staff on each shift 24/7.

Well led, bespoke service where the resident is always put first. A rare find but a jewel in the crown.

Lovely to see family included in decision making as well as the resident.

Well done to the whole team from floor up.

My dad has been at Ernstell for approx 1 year now. He is well looked after and treated with dignity. Staff are lovely with him. The accomodation itself is very nice. Good choice of meals. Some good activities organised to keep him stimulated if he wants to take part. Families are kept up to date and included with the activities. Generally we are happy with dad being cared for at Ernstell.

The staff and the environment are welcoming and professional. Mum's needs are met and she is very well looked after, which gives me peace of mind knowing she's in good hands. This is a happy place for residents, with lots of effort put into entertainment and daily activities to support various needs. The entire team are positive, supportive, compassionate and open to feedback from visitors. The App is particularly useful as it allows me to see how Mum is doing on days when I'm unable to visit. My Father visits daily to spend time with Mum, and it's a credit to the team that he is treated so well during his visits. I feel that the team, the entertainment and the positive atmosphere are a huge benefit to him, even when he's not a resident. Well done Ernstell House.

The care home has lots of activities to engage the residents . Food is to a high standard and all staff seem very caring and approachable .I also find the reception staff very helpful and always take note of any comments and requests which involve my Father

Overall, really good/excellent, but no one is perfect! I would say more training needs to be given to recently appointed staff, as whilst trying their best, overlook fundamental processes.

All staff are polite and say hello and the quality and of care is excellent, once everything has been understood.

Dad has been at Exmouth House for the last 2 and a half years. My brother and I looked round several local care homes but none of them felt quite right for Dad until we went to Exmouth House. The calm, friendly atmosphere, the lovely bedroom, the large communal lounge, the range of activities and the attentive staff made us immediately feel that Dad could be happy there. He settled in very quickly and I feel that he is safe and very well-looked after. The staff quickly got to know him and noticed what he liked and didn't like. The residents are treated as individuals, and always with respect and dignity. My brother and I both feel that we made the right choice for Dad.

One big extended family.

Mum has been at Exmouth House for 3 years. Myself & my brother are very pleased with the care she receives. It's like a home from home . Comfortable, warm with a great atmosphere. The care team are compassionate & go above & beyond to ensure all mums needs are met. Always with a smile & treated with respect & dignity. Kat & Kinga keep us informed of how mum is & always keep us up to date with care or any issues that may occur. They know mum so well & are always on top of any concerns. Mums room is pretty & kept beautifully with all her own photos, books & treasures. Activities are very important to keep mum moving, busy & happy. Liz does a fab job & works hard with willing help from the staff. She invents fun activities. A lot of ideas come from the residents themselves. There are residents meetings so that mum can have a voice & feel valued. Liz is always open to ideas & suggestions . Mums receives regular prayers & holy communion which is important to her. Thank you all

I would highly recommend Exmouth House, I shall miss seeing all the staff and residents there. Great team that I can't thank enough for everything

The atmosphere is always warm, welcoming, and nothing is ever too much trouble. The home is always clean. The entertainment team, I love their energy and enthusiasm. Dad is very content. Usually looks well. Regular trips to the barbers on site. Clean-shaven. I am overall very, very happy with his care and would highly recommend.