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Care Homes Owned by Amica Care in Devon

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Amica Care in Devon

Only the locations & reviews in Devon for Amica Care are showing below.

View the details of all 4 locations (with 206 reviews) owned by Amica Care

Amica Care Locations in Devon (2)

 - Browse 2 Care Homes owned by Amica Care in Devon
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Exmouth House
Long Causeway, Exmouth EX8 1TS 
9.6 42 reviews
Exmouth House, Exmouth, Devon
"Dad has been at Exmouth House for the last 2 and a half years. My brother and I looked round several local care homes but none of them felt…"   Read all 42 reviews
  • from £1,300 / week
  • 31 Rooms
Location Type Care Home

Exmouth House is an outstanding care home set within the beautifully landscaped grounds of Exmouth Court. Located at the top of Long Causeway, just a mile from the town centre and seafront, the home ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Mental Health Care
Ernstell House Nursing Home
20 Ernesettle Lane, Ernesettle, Plymouth PL5 2EY 
9.6 39 reviews
Ernstell House Nursing Home, Plymouth, Devon
"My father was cared for at Ernstell House for the last couple of years of his life and I would definitely recommend the home. In…"   Read all 39 reviews
  • from £1,600 / week
  • 64 Rooms
Location Type Care Home

Ernstell House offers stylish, en-suite bedrooms and a warm, welcoming atmosphere where residents truly feel at home. Overlooking the Tamar, this Plymouth-based care home boasts fantastic amenities, ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care

Amica Care Reviews in Devon (81)

9.6

Amica Care has a Group Review Score of 9.6 (9.606) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Amica Care must have a Review Score.

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Review of

Ernstell House Nursing Home

from Andy B (Son of Resident) published on 9 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was cared for at Ernstell House for the last couple of years of his life and I would definitely recommend the home.
In particular, the way my sister and I were treated during his final week made us feel incredibly supported and more importantly allowed our Dad to have a dignified and peaceful
passing.
When his condition was really going downhill, the staff were nothing but lovely, respectful and calm. In fact, I can say that about everyone that we saw come into his room that week.
After he'd passed, it was comforting to have staff members come up and tell us how much they liked our Dad and how sorry they were that he had died. We were left with a genuine sense that they cared, which is how you hope it would be.
Reply from Nelson Ferreira, Registered Manager at Ernstell House Nursing HomeThank you for taking the time to share such a thoughtful and heartfelt review, and for your kind recommendation of Ernstell House. It means a great deal to read your comments, particularly regarding the care, compassion and support provided to your father and to your family during his final week. Supporting residents and those closest to them at such an important and emotional time is a responsibility we take very seriously, so it is especially meaningful to know that your father was able to have a dignified and peaceful passing, and that you and your sister felt genuinely supported throughout. Your kind words about the staff being lovely, respectful and calm, and about the sincere care shown after your father's passing, will mean a great deal to the whole team. It is always our aim to provide not only high standards of care, but also kindness, reassurance and dignity for both residents and their loved ones. We will ensure that we pass your positive comments onto the team. Thank you!
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Review of

Ernstell House Nursing Home

from J J (Daughter of Resident) published on 30 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank all of the staff at Ernstell House for the care and kindness shown to my dad, John James, particularly during his final days. The compassion of the staff and their dedication to making him as comfortable as possible was highly impressive and much appreciated.
Thank you all so
much for making a difficult time tolerable.
You are superheroes.
Reply from Nelson Ferreira, Home Manager at Ernstell House Nursing HomeThank you for taking the time to share such a heartfelt review, and for your kind words about the care and compassion shown to your dad, particularly during his final days.
We feel privileged to have supported your dad and your family at such a difficult time. Your recognition of the team's dedication to keeping him comfortable, treating him with dignity, and providing kindness and reassurance throughout means a great deal. I will ensure your comments are shared with all staff, as feedback like this is incredibly important and will be a real source of comfort and pride to the team.
On behalf of everyone at Ernstell House, please accept our sincere condolences. Thank you again for your trust, and for taking the time to acknowledge the care provided.

Kind regards,
Nelson
Home Manager
Ernstell House - Amica Care
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Review of

Ernstell House Nursing Home

from Vanessa M (Daughter of Resident) published on 5 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ernstell House in Plymouth has been an absolute blessing for my Dad. From the moment he arrived, the warmth the kindness shown by every member of staff have given me such peace of mind. The team truly treat residents with dignity, patience and genuine compassion, and it shows in the way my dad smiles
more, engages more and feels safe. The home itself is always clean, calm and welcoming, and there is a real sense of community. Staff take the time to understand each resident as an individual and keep families involved and reassured every step of the way. Knowing my dad is cared for by people who go above and beyond every day means more than words can say. I am so grateful to the entire team at Ernstall House for the love, respect and comfort they give him. They really do make it feel like home.
5 Stars wholeheartedly.
Reply from Nelson Ferreira, Home Manager at Ernstell House Nursing HomeDear Vanessa,
Thank you so much for your incredibly kind and heartfelt review. It means a great deal to all of us at Ernstell House to know that your dad feels safe, settled and happier, and that you have peace of mind about the care he receives. We are delighted that you experience the home as warm, calm and welcoming, and that you feel there is a genuine sense of community. Your comments about our team treating your dad with dignity, patience and compassion, and taking the time to know him as an individual, are especially appreciated. This is exactly the standard of care and ethos we strive for every day. It is also very encouraging to hear that you feel involved, informed and reassured as a family member. Making Ernstell House feel like home, not just for residents but also for those closest to them, is extremely important to us. Thank you once again for your trust, your support and your generous feedback. Your words will be shared with everyone and will mean a great deal to them.
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Review of

Ernstell House Nursing Home

from Raymond H (Husband of Resident) published on 2 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This purpose built dementia care nursing home really works.
Residents enjoy high class acommodation in a spacious, bright, very well maintained and immaculately clean home.
The well led management team are both approachable and responsive always striving for continued improvement on what already
is an excellent home. Technology has been embraced to keep you well informed of your loved ones welfare.
Expect a warm welcome when you enter the large reception area more akin to a hotel.
The activities team work tirelessly to provide a comprehensive programme of stimulating activities, events and entertainment.
There is a varied menu of good quality nutritional meals, snacks and drinks are available throughout the day.
Nursing staff , senior carers and carers go about their role with compassion, empathy, joy and love for those they care for.
My loved one has been under the care of this wonderful team for two years. I could not wish for them to be better cared for. Thank you Ernstell House
Reply from Nelson Ferreira, Home Manager at Ernstell House Nursing HomeDear Raymond,
Thank you so much for your incredibly kind and thoughtful review. It truly means a great deal to the whole team to read such positive feedback about the home, the environment, and most importantly, the care your loved one receives. We are delighted that you feel welcomed when you visit and that you value the atmosphere, cleanliness, and high standards we work hard to maintain every day.
Your words about the management team, our use of technology to keep families informed, the dedication of the activities team, and the commitment shown by our nursing and care staff are deeply appreciated. It is especially touching to hear that after two years with us, you continue to feel so confident and reassured about the care your loved one receives.
Thank you once again for your trust, your support, and your heartfelt thanks to the Ernstell House team. Feedback like yours truly motivates and encourages us all.
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Review of

Ernstell House Nursing Home

from Alison J (Daughter of Resident) published on 24 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
An excellent nursing home that surpasses expectations.


Excellent qualified staff on each shift 24/7.


Well led, bespoke service where the resident is always put first. A rare find but a jewel in the crown.


Lovely to see family included in decision making as well as the resident.


Well done

to the whole team from floor up.
Reply from Nelson Ferreira, Home Manager at Ernstell House Nursing HomeDear Alison, thank you for your wonderful and heartfelt review. We are truly delighted to hear that you feel Ernstell House delivers a level of care that surpasses expectations. Your recognition of our qualified staff, the leadership of the service, and our commitment to putting residents at the centre of every decision is deeply appreciated by the whole team. We are especially pleased that you value our inclusive approach to involving both residents and their families in care planning and daily decision-making. Ensuring that everyone feels heard, respected and supported is fundamental to the way we work.

Thank you once again for your kind words and for acknowledging the dedication of the entire team "from floor up". Feedback like yours means a great deal to us and reinforces our commitment to delivering the highest standard of care.
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Review of

Ernstell House Nursing Home

from D W (Daughter of Resident) published on 24 November 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My dad has been at Ernstell for approx 1 year now. He is well looked after and treated with dignity. Staff are lovely with him. The accomodation itself is very nice. Good choice of meals. Some good activities organised to keep him stimulated if he wants to take part. Families are kept up to date and
included with the activities. Generally we are happy with dad being cared for at Ernstell.
Reply from Nelson Ferreira, Home Manager at Ernstell House Nursing HomeThank you very much for taking the time to share your feedback about your father's experience at Ernstell House. We are delighted to hear that he is well looked after and treated with dignity, and that you feel confident in the care and support he receives from our team. It is wonderful to know that you find the accommodation, meal choices, and activities to be of a good standard, and that your family feels included and kept informed. Creating a welcoming and stimulating environment for our residents is something the team takes great pride in, and your comments will mean a great deal to them.

We truly value your kind words and are pleased to hear that you are happy with the care your father receives with us. Thank you again for your thoughtful review.
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Review of

Ernstell House Nursing Home

from S H (Son of Resident) published on 19 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff and the environment are welcoming and professional. Mum's needs are met and she is very well looked after, which gives me peace of mind knowing she's in good hands. This is a happy place for residents, with lots of effort put into entertainment and daily activities to support various needs.
The entire team are positive, supportive, compassionate and open to feedback from visitors. The App is particularly useful as it allows me to see how Mum is doing on days when I'm unable to visit. My Father visits daily to spend time with Mum, and it's a credit to the team that he is treated so well during his visits. I feel that the team, the entertainment and the positive atmosphere are a huge benefit to him, even when he's not a resident. Well done Ernstell House.
Reply from Keren Wilkinson, Chief Executive Officer at Ernstell House Nursing HomeThank you for your wonderful feedback, we strive to care for all the family, not just the resident and I am so pleased that this is your experience. Our staff work hard to ensure that residents live their best life possible and that they have fulfilling days. We will ensure that we pass your positive comments onto the team.
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Review of

Ernstell House Nursing Home

from M M (Son of Resident) published on 19 November 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care home has lots of activities to engage the residents . Food is to a high standard and all staff seem very caring and approachable .I also find the reception staff very helpful and always take note of any comments and requests which involve my Father
Reply from Keren Wilkinson, Chief Executive Officer at Ernstell House Nursing HomeThank you for taking the time to provide us with your feedback. Our team work very hard to provide the best care and I will pass on your lovely comments to them. It is so important that your father is able to be involved in the care he receives and I am pleased that he is able to do this and that staff are listening.
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Review of

Ernstell House Nursing Home

from C W (Sister of Resident) published on 19 November 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall, really good/excellent, but no one is perfect! I would say more training needs to be given to recently appointed staff, as whilst trying their best, overlook fundamental processes.


All staff are polite and say hello and the quality and of care is excellent, once everything has been understood.

Reply from Keren Wilkinson, Chief Executive Officer at Ernstell House Nursing HomeThank you for much for your review, we do have a robust induction and training program for all new staff as well as ongoing training for our established team members; however, some of our new members need more support, so we will certainly take note of your comments to make further improvements. I am pleased that you are pleased with the care that your brother is receiving overall and I will be sure to pass your comments onto our team.
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Review of

Exmouth House

from Jennie D (Daughter of Resident) published on 6 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been at Exmouth House for the last 2 and a half years. My brother and I looked round several local care homes but none of them felt quite right for Dad until we went to Exmouth House. The calm, friendly atmosphere, the lovely bedroom, the large communal lounge, the range of activities and the
attentive staff made us immediately feel that Dad could be happy there. He settled in very quickly and I feel that he is safe and very well-looked after. The staff quickly got to know him and noticed what he liked and didn't like. The residents are treated as individuals, and always with respect and dignity. My brother and I both feel that we made the right choice for Dad.
Reply from Kat Langdon, Home Manager at Exmouth HouseThank you for you for your review, I am glad your Dad is happy, I have passed on your kind words to the team
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Review of

Exmouth House

from Sue R (Daughter of Resident) published on 6 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Exmouth House especially the lovely Kinga, what can I say that woman has boundless energy and always there for you when you need reassuring, nothing ever seems too much trouble. Mum became of resident at Exmouth House a year ago , and I must say I never thought mum would settle, but low and behold
she seems to have thrived in there bless her. I would also like to praise the lovely James too, always there when mum is feeling a little down he lifts her sprits and makes her feel like a Queen (his Words).
Thank you Exmouth House for all the love and attention mum receives from you all. I feel safe in the knowledge mum is well cared for and safe in your hands.
One big extended family.
Reply from Kat Langdon, Home Manager at Exmouth HouseThank you for the kind review, I have passed on your thanks to the team
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Review of

Exmouth House

from Ruth W (Daughter of Resident) published on 6 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Exmouth House for 3 years. Myself & my brother are very pleased with the care she receives. It's like a home from home . Comfortable, warm with a great atmosphere. The care team are compassionate & go above & beyond to ensure all mums needs are met. Always with a smile & treated with
respect & dignity. Kat & Kinga keep us informed of how mum is & always keep us up to date with care or any issues that may occur. They know mum so well & are always on top of any concerns. Mums room is pretty & kept beautifully with all her own photos, books & treasures. Activities are very important to keep mum moving, busy & happy. Liz does a fab job & works hard with willing help from the staff. She invents fun activities. A lot of ideas come from the residents themselves. There are residents meetings so that mum can have a voice & feel valued. Liz is always open to ideas & suggestions . Mums receives regular prayers & holy communion which is important to her. Thank you all
Reply from Kat Langdon, Home Manager at Exmouth HouseThank you for the lovely review, it is a pleasure supporting your Mum
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Review of

Exmouth House

from Tracey S (Daughter of Resident) published on 6 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sadly my Mum passed away in August after living at Exmouth House for just over two years.
I can't begin to say how happy I was with the care my Mum received whilst there and putting my mind at rest. I was kept updated with phone calls and video calls which was lovely. As I live in Essex, it meant
I could only get down once a month to see Mum, it was a great relief to know she was well looked after and I could sleep soundly at night.
There were always activities going on and outings. It has a real family feel to it.
The staff are amazing and so welcoming. What I loved was you could just turn up at any time and spend as long as you wanted there.
I would highly recommend Exmouth House, I shall miss seeing all the staff and residents there. Great team that I can't thank enough for everything
Reply from Kat Langdon, Home Manager at Exmouth HouseThank you for your kind words, it was a pleasure supporting your Mum, you and the family are always welcome to visit
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Review of

Ernstell House Nursing Home

from Daniel H (Son of Resident) published on 31 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The atmosphere is always warm, welcoming, and nothing is ever too much trouble. The home is always clean. The entertainment team, I love their energy and enthusiasm. Dad is very content. Usually looks well. Regular trips to the barbers on site. Clean-shaven. I am overall very, very happy with his care
and would highly recommend.
Reply from Nelson Ferreira, Home Manager at Ernstell House Nursing HomeDear Daniel,

On behalf of the entire team at Ernstell House & Amica Care, we would like to sincerely thank you for your kind words and thoughtful feedback. We are delighted to know that your father feels content and well cared for, and that you are pleased with the warmth, cleanliness, and atmosphere of our home.
Your recognition of our care team and activities staff means a great deal to us, as we continually strive to create a welcoming environment where every resident can feel comfortable, respected, and engaged.

Thank you once again for taking the time to share your experience and for recommending Ernstell House. Your support is truly appreciated by all of us.

Kind regards,
Nelson
&
The Ernstell House Team
Amica Care Trust
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Review of

Ernstell House Nursing Home

from Pip M (Daughter of Resident) published on 22 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not begin to explain my journey and the care my father received duing his end of life path here at Ernstell.
The staff (all) are compassionate and nothing is too much for any of them. The detail and programmes they run for each resident is amazing. After my dad passed I realised how much I
had become to feel part of a bigger family and I miss them all even months on. Thank you Ernstell Team for my dads journey and making mine easier to bear.
I will be forever grateful. You are exemplary in every way.
You will not be forgotten.
Reply from Nelson Ferreira, Home Manager at Ernstell House Nursing HomeThank you for sharing such a moving and heartfelt review of your experience with Ernstell House. We are truly honoured to have been part of your father's end-of-life journey and to know that our team's compassion and dedication brought comfort to both him and your family. It means so much to us that you felt supported, cared for, and welcomed as part of our wider family during such a difficult time.Your kind words about the staff, the programmes we provide, and the sense of community you experienced are deeply appreciated. The team works tirelessly to ensure every resident and their loved ones feel valued and respected, and your recognition is a wonderful encouragement for us all.We are grateful for your trust in Ernstell House and for allowing us to share in your father's journey. Your feedback will always inspire us to continue striving for excellence in the care and support we provide.The entire Team thanks you very much.
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Review of

Exmouth House

from A L (Granddaughter of Resident) published on 11 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Exmouth House was a home from home for my Grandad, you could feel the love as soon as you stepped through the door.
The communication was excellent and the whole team went above and beyond. Our family could not be more grateful for the care they gave not only my Grandad but our entire family.
Reply from Kat Langdon, Home Manager at Exmouth HouseThank you for your kind review. I have passed your thanks on to the team.
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Review of

Exmouth House

from Gillian H (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum moved to Exmouth House at age 99, when she was too frail to continue living in her own home even with support. She was very anxious on arrival but was quickly helped to settle. She spent the last 3 years of her life relaxed and happy, confident in the care she received and thriving on the personal
attention, stimulating activities and warmth of relationships. Mum really appreciated the dignity and respect with which she was treated as she became increasingly dependent on others for basic necessities. As a family we found all staff friendly, welcoming and prepared to go the extra mile to give mum the best quality of life possible. All staff, whatever their roles, were excellent and the atmosphere of the home was remarkable.
Reply from Kat Langdon, Home Manager at Exmouth HouseThank you so much for your kind review, it was a pleasure supporting your Mum, I will pass on your thanks to the team
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Review of

Ernstell House Nursing Home

from S J (Daughter of Resident) published on 22 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ernstell House has been a very positive home for my mother for the last four years. Kind and caring staff, well prepared meals, respectful and professional approach. Am very happy to have had her so well looked after.
Reply from Nelson Ferreira, Home Manger at Ernstell House Nursing HomeThank you for your thoughtful review and kind words about Ernstell House. It is heartwarming to hear that your mother has felt at home with us over the past four years. Ensuring our residents feel cared for, respected, and supported is at the core of everything we do. We are delighted that you have been pleased with the meals, cleanliness, and the professionalism of our team. Your recognition of their kindness and dedication means so much to us. Your feedback inspires us to strive for excellence every day. Thank you once again for entrusting us with your mother's care and for sharing your experience.
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Review of

Exmouth House

from Angela F (Friend of Resident) published on 19 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a relative of someone who was in Exmouth House July - October 2024. The care and compassion for the residents was immediately apparent and the staff were always very attentive to residents needs. The staff were extremely kind and supportive to me and their communication was always excellent. I
felt my relative was safe and well cared for. My relative was discharged back home but now goes to the Day Centre service that this home offers. We are all very happy and cannot thank the staff enough for their kindness and care.
Reply from Kat Langdon, Home Manager at Exmouth HouseThank you so much for your kind review, we are glad to have helped your relative with their wish to return home and are so pleased we can continue to support
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Review of

Ernstell House Nursing Home

from A D (Daughter of Resident) published on 1 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad's end of life care was exceptional. All staff were kind, gentle, respectful, not only to dad but to me and my family. I'm only sorry dad was with them for a short time. Their knowledge and training in full blown dementia is exemplary and they should be rewarded for their activity schedule. Amazing
for what remaining cognition the residents enjoyed. If you wanted any further endorsement, I would do it in an instance. Whilst not the cheapest care home, money does actually become irrelevant when you know your loved one is in expertly caring hands. Well done, I will miss you.
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