"My dad became a resident at Harrington House in July 2025 after having a fall at home and also living with dementia. After a few months his…"
Read all 44 reviews
from £1,300 / week
40 Rooms
Location Type
Care Home
Harrington House is situated in the market town of Bourne and offers residential care in a comfortable and friendly environment.
Staff work hard to ensure residents feel at home and are cared for ... Read more
Older Person CareYounger Adult CarePermanent CareRespite Care
"My family and I cannot thank Jacy and her team at Southernwood for the care my Father received over the last 2 years 4 months of his life.…"
Read all 28 reviews
from £1,200 / week
28 Rooms
Location Type
Care Home
Southernwood House is situated is approximately half an acre of grounds and is located in a quiet suburb of Spalding and is within easy reach of the town centre and close to all amenities. An elegant ... Read more
Older Person CareYounger Adult CarePermanent CareRespite Care
Residential Care
Dementia Residential Care
Mental Health Care
Wellbeing Residential Ltd Reviews in Lincolnshire (72)
9.0
Wellbeing Residential Ltd has a Group Review Score of 9.0 (9.003) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Wellbeing Residential Ltd must have a Review Score.
from Nicola G (Daughter of Resident) published on 25 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My dad became a resident at Harrington House in July 2025 after having a fall at home and also living with dementia. After a few months his dementia deteriorated quite quickly. Sadly he was put on end of life and passed away in January 2026.
The care throughout his stay was extremely good. The last
couple of days leading upto dad passing the head of care and the manager of the care home were outstanding. Nothing was too much trouble and they always put dad's needs first.
The night my dad passed the manager of the carehome was there for me and family throughout the day and night. To say she went above and beyond is an understatement.
I would recommend Harrington House to anybody that needs a well run care home with competent caring staff from cleaners upto management.
Reply from Karen yates, Manager at Harrington HouseHello Nicola , Thank You so Much for your amazing review it means a lot us , and it was an absolute pleasure to have cared for your Dad and having him with us at Harrington House and also you all as a family was a pleasure to deal with ,Thank You Once again
from Natalie E (Daughter of Resident) published on 20 March 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Lovely care home, staff and management are absolutely wonderful. My dad has spent 1 week here, he has alzheimer's, so we were worried about him going away for the first time, but we needn't of been as he settled in straight away. We would not hesitate to recommend Harrington House and will definitely
be using it again, gave my mum a much needed break.
Reply from lauren wood, Administrator at Harrington HouseThank you, Natalie, for your kind words-they mean so much to us. We're delighted to hear your dad settled in well; it was a pleasure to care for him. We look forward to welcoming him back whenever you need us.
from N W (Son of Resident) published on 27 February 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My family and I cannot thank Jacy and her team at Southernwood for the care my Father received over the last 2 years 4 months of his life. They were always respectful, caring and nothing was ever too much trouble. My Father especially enjoyed the puddings and biscuits on offer. It was quite clear after
his passing that he will be missed and remembered as he received truly personal care in every sense.
My Father was only expected to live for 6 months when he entered this home. He managed 28!! I think that says it all in that he found a will to carry on thanks to the care and love around him.
Reply from BOB DHALIWAL, Director at Southernwood HouseThank you for your kind words and for taking the time to share your family's experience of Southernwood. We are very pleased to hear that your father felt well cared for and supported during his time with us, and your feedback will mean a great deal to Jacy, Jemma and the team.
It was a privilege to care for him, and we are grateful for the trust you placed in us over the past two years. Please accept our sincere thanks for your review and our best wishes to you and your family.
from Joseph H (Respite Resident) published on 30 January 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Had to go into respite care after breaking leg and having pin from hip to knee.
Not having any previous experience of this service Hospital arranged fora period of rehab here , The home from manager to all staff were very competent and extremely professional.From my personal experience would have no
problem recommending this establishment.
Reply from lauren wood, Administrator at Harrington HouseHi Joseph, thank you so much for sharing your experience. We're delighted to hear that our team could support you and that you felt well cared for. Your recommendation means a lot to us, and we truly appreciate your kind words. Wishing you a smooth and full recovery!
from Shirley B (Resident) assisted by family/friend published on 21 January 2026
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
I find it difficult to be washed by a male carer.
Some staff are very good, but the agency staff are not good.
Room is nice, but other service users coming into my room when I cannot move is very upsetting.
Food is very bland, and I would like more variety of food, not always sandwiches at teatime.
I would also like more activities, please.
Reply from lauren wood, Administrator at Harrington HouseThank you for your feedback. We have worked closely with you to address your concerns, implementing changes wherever practicable, safe, and balanced with the needs of all residents.
Our trained staff prioritise dignity and respect. While we honor individual preferences, staffing must remain safe, timely, and equitable. Agency staff meet the same rigorous standards and checks as our permanent team.
Resident privacy and safety are managed through careful planning and supervision; all specific concerns raised have been reviewed and addressed. Similarly, our menus and activities incorporate resident input while meeting nutritional and operational requirements.
We remain committed to constructive dialogue and hope the improvements made are recognised. We encourage continued direct discussion with management to address any further matters.
from John G (Brother of Resident) published on 16 December 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My brother was taken into Harrington House just before Christmas 2024. I had no expectations but was welcomed by the friendly staff, and the team provided care, good food, warmth and a feeling of wellbeing. In short, Peter felt safe and secure.
Roll on 12 months, Peter's condition has worsened, he
has been in and out of hospital, but Harrington's care hasn't faltered.
Karen and her team are a credit to care, cheerful, and great food, and as a regular visitor, I have to say they are great.
from Paul H (Son of Resident) published on 15 December 2025
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
My mum has settled in well over the 18 months she has been there, the staff and management are very helpful and friendly and help in anything I ask of them. Mum enjoys the meals which are offered, and having a choice is very helpful.
Overall, I don't have any problems with the care home.
Reply from lauren wood, Administrator at Southernwood HouseThank you so much for your lovely feedback. We're truly delighted to hear that your mum has settled in well and that she's enjoying the meals we offer. Providing different variety's is important to our kitchen staff and it's wonderful to know that it's appreciated by our residents.
from Lisa S (Daughter of Resident) published on 9 December 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
A Warm, Compassionate, and Well-Run Care Home
I've had an excellent experience with this care home, I'm truly grateful for the support they've provided. From the moment you walk through the door, the atmosphere feels welcoming and calm. The staff are consistently kind, patient, and attentive-not only
o the residents' medical needs, but also to their emotional wellbeing.
Communication has been a particular strength. The team keeps families well-informed and is always willing to answer questions or discuss concerns. It's clear that they genuinely care about building trust and creating a sense of community.
The facility itself is clean, comfortable, and thoughtfully organized. Meals are nutritious and varied.
Most importantly, the residents are treated with dignity and respect. I've seen firsthand how the the caregivers take time to connect on a personal level, ensuring each person feels valued.
Overall, I highly recommend this care home to anyone seeking a safe and caring home.
Reply from BOB DHALIWAL, Director at Harrington HouseDear Lisa, thanks for your wonderful feedback. We're truly grateful for your kind words and are glad your mother felt she was well cared for and supported. It means a great deal to our team and their efforts. Thank you for taking the time to share your experience
from Taylor K (Grandson of Resident) published on 21 October 2025
Submitted via Website • Report
Overall Experience3.0 out of 5
The staff are all great and do their absolute best for my Grandma and all the residents. However, there have been significant staff shortages which has been filled with last-minute agency staff. This makes things difficult for the staff and the residents, as there is sometimes much less cover than there
should be. This leads to long waits when my Grandma needs to go to the toilet, causing her to wet herself more than necessary. I would highly recommend the owners to think seriously about putting more resources into hiring experienced carers on a substantive basis.
from S M (Daughter of Resident) published on 28 July 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
My dad went into Southernwood House in April and I could not ask for a better home for him.
The staff go above and beyond everyday for the residents and nothing is to much trouble for them
My dad is well looked after and they understand his needs so well
The food quality is amazing all freshly cooked
and a wide variety my dad has never eaten so much before !
My dad is happy and settled and I would not want to move him anywhere else
Reply from lauren wood, Administrator at Southernwood HouseThank you so much for your kind words. We're happy to hear that your dad is settled at Southernwood House. We'll be sure to pass on your lovely feedback to all the team, especially the cooks, who take real pride in preparing fresh, varied meals daily.
from Janice H (Daughter of Resident) published on 18 July 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
Best care home in Bourne staff lovely couldn't do enough for my mum food amazing mum loved her time in here she's looking forward to coming back again for respite could not fault anything with Harrington House mums 4th time in here she's looking forward won't go anyway else the staff have always looked
after her very well and she's looking forward to coming back again
Reply from Lauren Wood, Administrator at Harrington HouseThank you, for your kind words and lovely feedback. We're delighted to hear that your mum felt so well cared for and enjoyed her time with us at Harrington House. We're very proud of our staff and the work they do every day. We look forward to welcoming your mum back for her next respite stay-it's always a pleasure to have her with us!
from Lesley B (Daughter of Resident) published on 20 January 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
We have always found staff at all levels to be caring, helpful and very professional in the 3 years Mother was at these premises. We always found the same was given to us when visiting and we always felt comfortable in the environment. We wouldn't hesitate to recommend Harrington House to any future
people who were considering placing a relative in care.
Reply from BOB DHALIWAL, Director at Harrington HouseThank you so much for your kind review! We're so glad to hear your mother felt comfortable and well cared for during her time at Harrington House. It means a lot to us that you would recommend our home to others. Warmly, The Team at Harrington House.
from S L (Daughter of Resident) published on 7 November 2024
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
We were very pleased with Southernwood on the whole. The staff were friendly and caring and Mum felt well looked after. The food was very good (she's quite fussy and liked it so it must be good!) The building was a little run-down but new windows were being fitted during her stay and this was less important
for us than her care. The only negative was that we'd asked for a shower and hair wash for her every 3rd day which didn't happen, she may have been reluctant though.
Reply from lauren wood, Finance/Administration Lead at Southernwood HouseThank you for your kind words about all of our team at Southernwood. We're delighted to hear that your mother felt well cared for and enjoyed her stay. We appreciate you bringing this to our attention. Your comments will help us continue to improve our services. Thank you again.
from Geri S (Daughter of Resident) published on 30 September 2024
Submitted via Website • Report
Overall Experience4.0 out of 5
We found the home to be very caring and patient, staff seemed to be motivated and happy within their role. The only downside was furnishings and storage for the residents. But we found the food and care to be excellent.
Reply from Jacy Huddlestone, Manager at Southernwood HouseGood afternoon, thank you so much for your feedback this is very much appreciated, We are so thankful we had the pleasure of meeting your father-in-law and hope he has settled in well at his new home. We appreciate the building requires freshers, but we are pleased to say this is now in process. Thank you for your kind words.
from C H (Daughter of Resident) published on 4 July 2024
Submitted via Website • Report
Overall Experience5.0 out of 5
During the short time my mother has been here she considers it home and the carers are her friends. She is shown respect and treated with dignity. She has been encouraged to socialise which has given her a newfound confidence. Good menu options with freshly prepared food. Her room is always clean and
tidy and her clothes are laundered regularly. Management at the care home has been a big support with queries, paperwork and general admin during the settling period. Yes, the building looks tired and requires a bit of TLC but most importantly it's the excellent care that counts.
Reply from Lauren Wood, Finance/Administration Lead at Southernwood HouseThank you for sending in the review! We're so happy to hear Mum felt at home when staying at Southernwood. Making friends with all residents and staff is also a big comfort and makes such a difference. The kitchen staff will be delighted with the comments on the quality of the food. I'm glad you had reassurance and support from the care home managers they are a fabulous team. You're right - while the building itself might need a bit of an update, the care Mum received is what truly matters. Thanks again for the feedback. Please don't hesitate to reach out if you have any questions or require further assistance.
from S H (Daughter of Resident) published on 20 June 2024
Submitted via Website • Report
Overall Experience5.0 out of 5
My mum has been staying at Southernwood House for the past couple of weeks while she transitions from hospital care. Mum's room is small but has everything within easy reach and the carers are just a press of the buzzer away! Although the building itself is a little dated this has no impact on the care
shown. All of the care staff are always very friendly and welcoming and obviously take pride in the care they offer all of the residents. This care also extends to family and friends of residents too as I have been able to join Mum for lunch in the dining room a couple of times for really tasty meals! A huge bonus is the choice of homemade meals prepared in the kitchen at Southernwood House, the cooks are absolutely 100%. Mum also enjoyed a recent pampering activity after which I have photos of her looking glam! I am sure more organised activities would be a bonus too.
Reply from Jacy Huddlestone, Manager at Southernwood HouseThank you so much for your kind email about your mother's experience at Southernwood House. We are delighted to hear that her transition from hospital care has been smooth and that she feels comfortable in her room. Our team takes great pride in providing high-quality care to all residents, and we're happy to know your mother feels supported by our friendly staff. We appreciate your recognition of our kitchen team as well - homemade meals are a source of joy for many residents! Thank you again for your feedback. Please don't hesitate to reach out if you have any questions or require further assistance.
from Pam L (Daughter of Resident) published on 11 April 2024
Submitted via Website • Report
Overall Experience5.0 out of 5
This was our first experience of the care home system. And wow - what an experience!
Every single member of staff is so, so lovely. Everyone is very friendly, very kind and very helpful. The way they interact with residents is wonderful. And it's not just the residents they care about and look after.
They extend this to family members too. The last few months have been a very stressful and emotional time for me. Many members of staff have offered me a listening, understanding and supportive ear and sometimes even a hug! They feel like friends I have known for years! This is every bit as valuable as the care they provide for the residents and I will never be able to thank the staff enough for everything they have done for both me and my mother. She has had to move to another care home now which is closer to her family and friends. But her final comment was 'I wish I could take all the staff with me!'
I cannot recommend Harrington House and the staff highly enough!
Thanks to everyone.
from S W (Daughter of Resident) published on 12 March 2024
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My dad was brought to Harrington House. The care he received is excellent. You would never get a better team, they are all fantastic. The food is fantastic and the staff are a credit to this home. I really can't say anything bad at all and I will recommend the house to family and friends.
Reply from BOB DHALIWAL, Director at Harrington HouseThank you so much for taking the time to leave such a wonderful review about Harrington House! We are thrilled to hear that your dad received excellent care and that you found the food on offer fantastic. Your kind words about our team truly mean a lot to us. We strive to provide the best possible care for our residents, and it's incredibly rewarding to know that our efforts are appreciated. We will be sure to share your feedback with the entire staff – it will definitely brighten their day! We are honoured that you would recommend Harrington House to your family and friends. That's the highest compliment we can receive.
from Delia B (Respite Resident) published on 4 December 2023
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I would like to say how enjoyable my stay here has been. Everyone from cleaners, kitchen staff, laundry, carers and office staff have treated me with kindness and dignity from what at the beginning for me was a very stressful time. Their patience and encouragement has helped to get me home once more.
I would recommend your home to anyone who is reluctant to leave home to live or recuperate. Well done. Once again thank you to everyone.
Reply from BOB DHALIWAL, Director at Harrington HouseThank you for your heartwarming review. We are delighted to hear that your stay was enjoyable and that our staff made a positive impact on your experience. Your kind words are deeply appreciated and motivate us to continue providing exceptional care. Thank you for recommending our care home Harrington House. We are honored by your endorsement. Sincerely, Director
from M S (Daughter of Resident) published on 14 November 2023
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
Our mum was helped from leaving the hospital to Harrington House, although she was very confused and troubled. Staff were helpful and reassuring, and as visitors, we were welcomed and supported also with any concerns we had with Mum's welfare.
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