Care Homes Owned by Superior Care (Midlands) Ltd in West Midlands

Our mom came into Portway House in early may, she has settled in well. We know she is happy, although has Dementia the management are very approachable. The staff are very good with our mom, & are very friendly & caring. The meals are nutritious, mom enjoys them. The home is kept very clean & tidy we are very happy with all aspects of care.

I cant thank Newbury Manor enough for all the care and support given to my husband and myself during our most dufficult time, my husband was only there a few weeks as he was end of life but the compassion, care, empathy and proffessionalism of the manager Kam, nurses and all the care staff shown to us they went above and beyond and made us feel important even when my beloved husband sadly passed away the carers made sure he was treated with dignity and he was washed and clean for his journey to the funeral directors and they all stood at the entrance to say their goodbye to us they are a wonderful team and again thank you from me and my family.

were here for 4 weeks respite all staff were very good. Food was very good and plenty of variety. The activities were good and all staff who helped out made them very enjoyable. All in all my time here has been very pleasant. I would recommend this care home to people.

My mother was placed here temporarily after leaving hospital. Unfortunately, I should've checked the place out in person before she was put there. I relied on reviews on the website, and although I suspect some of the areas in the home on the ground floor are quite different, having seen the place on the tv over the past couple of months and the pictures on the website , the room where my mother was placed, on the first floor, was of a low standard. The room was in bad need of decoration and the adjoining toilet and wash basin were dysfunctional and in need of replacement. The standard of cleanliness in the room was not great either. Some of the staff were very helpful and kind, but others were not so accommodating. Overall, not a great place for your loved one. If you are offered a place here, proceed with caution and check it out properly first.

A massive thank you.

Thank you simply doesn't seem enough, but from the bottom of our hearts, we thank you for everything you did for Mom, your kindness will never be forgotten

My dad has settled in well, had a few issues since he was admitted which were sorted after speaking to Faye (the manager). Staff are very respectful and helpful.

My 83 year old uncle was accepted by Warren's Hall Nursing Home after months of delay in finding suitable 24 hour care following a simple operation. When he arrived he was very unwell, unkempt, unshaven and dirty. The staff at Warren's Hall were immediately attentive, interested in him and what he needed. Within 24 hours several necessary referrals had been made to improve his care. By the next morning he was back to being my uncle, shaved, clean and comfortable. The attentive nature of the staff extends to relatives as well.There are drinks and snacks available for visiting family. Nothing is too much trouble for them. Unfortunately my uncle was at end of life when Warren's Hall took him on. They were fantastic and the quality of his life at the end could not have been better, they were also by our side when he passed. The home has a fantastic atmosphere and all the staff are wonderful. The nurses are informative. The carers are fantastic. I highly recommend this care home.

Roy & Anne

My mom was only in this home for 6 days before she passed away. She received fantastic are and support from all of the staff. The staff genuinely care and are so kind and compassionate. I can't praise them enough they went above and beyond. They made my moms last few days very comfortable. God bless you all.

Disgusting and dirty my loved one got aspiration infection and dehydration barley see the workers only changed her a 12pm whenever I would visit misreble place where they've neglected patients should be shut down ambulance crew raised safe guarding with them as they took 40 minutes to escort downstairs in emergency this was in 4 days stay only

It is a lovely nursing home, my sister is well taken care of, staff are very friendly and pleasant. Nothing is too much trouble.

Very friendly, great company, great workers.

Very excellent home very nice staff very good to my wife doing anything when I ask good meals. My wife is very comfortable in here.

She is always been happy. Rose's needs are met as per her preference.

We are very satisfied with the care in the home, the staff are all 1st class. Nothing is too much trouble for them.They are a credit to the home. Its a very welcome and comfortable environment.

My wife was admitted last month. The care is very good, staff are very kind and respectful. My wife is well looked after, I am very happy with everything.

Warrens Hall is a fantastic home. The whole team work collaboratively to ensure person-centered care. My auntie is very set in her ways. However, the team go above and beyond to keep her comfortable, respect her wishes and ensure her needs are met. The team keep us well informed. Would recommend!

Staff at Portway House are very polite and welcoming whenever I visit. My mother is well cared for and looked after, particularly during and after illness. Portway House is always spotlessly clean and tidy, which is noticed as soon as you enter the building. Each room and floor are kept in an excellent condition. The residents are happy to be there as well as any visiting family members. All are treated with respect and dignity.

My mother moved into the home in 2025 she settled well from day 1. Her mobility wasn't good but the staff worked with her to get her walking again, something we didn't think we would see. All the staff are lovely and nothing is too much trouble for them. We definitely made the right move in choosing Portway House. Mom is very happy and well cared for. We would highly recommend this home. Well done to all the staff for such excellent care.