Superior Care (Midlands) Ltd in West Midlands | 3 Care Homes

Review of
Warrens Hall Care Home
from Kathleen B (Wife of Resident) published on 16 July 2025 Submitted via Postal Card • Report

Overall Experience

In the short space of time that my husband has been at Warrens Hall Care Home, I have nothing but praise for the running, staffing and performance overall.

Reply from Lavinia Tudora, Manager at Warrens Hall Care Home

Thank you so much for your lovely comments .We are delighted to hear that you have had such a positive impression about the care we provide .The message will be passed on to the staff at Warrens Hall. Thank you again for your lovely review.

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Review of
Newbury Manor Nursing Home
from Ken R (Friend of Resident) published on 16 July 2025 Submitted via Postal Card • Report

Overall Experience

The staff are really friendly and always have a laugh. The home is very clean. All the staff are helpful and willinging to do anything.

Reply from Milly Salmon, Office Manager at Newbury Manor Nursing Home

Thank you so much for this lovely review. It always gives us great pleasure to be able to pass on these compliments to our teams who are passionate about what they do. Once again thank you.

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Review of
Newbury Manor Nursing Home
from Martin E (Son of Resident) published on 8 July 2025 Submitted via Website • Report

Overall Experience

Staff are all very friendly and give you a warm welcome and a smile when you arrive. Nothing is too much trouble when my dad needs something. Even help him get the cricket and football on his tablet. Food is good and he is well looked after

Reply from Milly Salmon, Office Manager at Newbury Manor Nursing Home

Thank you so much for this lovely review. It always gives us great pleasure to be able to pass on these compliments to our teams who are passionate about what they do. Once again thank you.

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Review of
Portway House Specialist Care Centre
from K B (Daughter of Resident) published on 6 May 2025 Submitted via Postal Card • Report

Overall Experience

Mom was admitted to hospital Dec 2024. I was informed that she was very poorly and needed palliative care. She was returned to Portway House (her home) and at the start of Jan 25 she was slowly picking up. The staff at Portway were so supportive and she is now back to her usual self. I couldn't wish

for a better home for my mom. I have so much peace of mind knowing how well they look after. They are always to listen to me also, if I'm having a bad day. Thank you with all my heart.

Reply from Faye Gailey, Home Manager at Portway House Specialist Care Centre

Thank you so much for your beautiful words. There is nothing better than knowing that the love and care the staff provide brings you such comfort. I am so pleased to know that you feel part of our family. Thank you once again.

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Review of
Warrens Hall Care Home
from A S (Niece of Resident) published on 23 April 2025 Submitted via Postal Card • Report

Overall Experience

Overall good.
Sometimes no interaction with residents, sat apart in the lounge, which makes it difficult to talk to each other.
Residents need to be out in the fresh air now weather is nice, too much sitting inside.

Reply from Lavinia Tudora, Home Manager at Warrens Hall Care Home

Thank you for taking time to share your feedback .We are pleased to hear that your overall impression is good ,and we appreciate your observations regarding residents interaction and time spent outdoors.The residents recently enjoyed spending time in the courtyard ,and as the weather continues to improve ,we have a number of outdoors actives planned to make the most of the sunshine.Thank you once again for the comments ,they will be passed on to the staff at Warrens Hall.

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Review of
Warrens Hall Care Home
from S J (Husband of Resident) published on 23 April 2025 Submitted via Postal Card • Report

Overall Experience

I had no previous experience of other homes. My wife has been here for just over 3 months, where she has had 2 visitors every day.
The staff are very friendly to us all, especially my wife.
After having several weeks in hospital it has been a great relief that my wife is now being cared for.
Sincere

thanks to Warrens Hall Care Home for your continued support.

Reply from Lavinia Tudora, Home Manager at Warrens Hall Care Home

Thank you so much for your kind review. Your feedback will be shared with the Team at Warrens Hall ,and it is greatly appreciated.

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Review of
Warrens Hall Care Home
from S H (Daughter of Resident) published on 23 April 2025 Submitted via Postal Card • Report

Overall Experience

Mom has always been happy here.
Carers are always friendly.
I think Mom has missed getting around in her wheelchair since she broke her finger. I understand she has received a new safer one, but I don't think she's been in it yet.

Reply from Lavinia Tudora, Clinical lead at Warrens Hall Care Home

Thank you for your kind words-we truly appreciate your feedback and will ensure to pass it on to the team. Your mother sits out most days and seems to enjoy it.Should you wish to discuss any aspects of your mother's care, please do not hesitate to come and see me .

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Review of
Newbury Manor Nursing Home
from Jennie E (Daughter of Resident) published on 11 March 2025 Submitted via Postal Card • Report

Overall Experience

Mum has settled in really well she has had a couple of occasion when she wasn't happy but we managed to sort them out and now she knows the staff and they are getting use to her over all the home is a nice place to live.

Reply from Milly Salmon, Office Manager at Newbury Manor Nursing Home

Thank you for your kind words, your comments will be passed on to the staff at Newbury Manor.

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Review of
Portway House Specialist Care Centre
from M S (Regular Volunteer) published on 10 March 2025 Submitted via Website • Report

Overall Experience

Portway House Specialist Care Centre is full of very caring staff. The manager is always there to help with an open-door policy. She is always ready to listen to anything anyone has to say and offer help and advice. The deputy is one in a million and will always go the extra mile to help staff, residents

and family. The care and all other staff are brilliant at what they do, very caring and all work to a very high standard. Once you have been to Portway in any capacity, you will never forget it.

Reply from Faye Gailey, Home Manager at Portway House Specialist Care Centre

Thank you very much for your wonderful words. We take such pride within Portway House of being able to care for our residents the very best we can. I shall pass on your kind words to the Portway House Family

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Review of
Newbury Manor Nursing Home
from Paul L (Son of Resident) published on 10 March 2025 Submitted via Postal Card • Report

Overall Experience

I visit my mother at least twice a week. Everyone is always pleasant and helpful. The care for my mother is second to none. All medical and welbeing needs are always covered. Since my mother has been here her health and welbeing has improved no end.

Reply from Milly Salmon, Office Manager at Newbury Manor Nursing Home

Thank you so much for this lovely review. It always gives us great pleasure to be able to pass on these compliments to our teams who are passionate about what they do. Once again thank you.

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Review of
Newbury Manor Nursing Home
from M R (Son-in-law of Resident) published on 10 March 2025 Submitted via Postal Card • Report

Overall Experience

Very comfortable having mother in law residing here at Newbury.

Reply from Milly Salmon, Office Manager at Newbury Manor Nursing Home

Thank you for your kind words, your kind comments will be passed on to the staff at Newbury Manor.

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Review of
Newbury Manor Nursing Home
from Tracy W (Daughter of Resident) published on 4 March 2025 Submitted via Website • Report

Overall Experience

Excellent care and service staff are all friendly with both residents and family members. I couldn't ask for better care for my mom.
She is happy and content to be there she has been there for 2 years now and is doing so well she was admitted there with just six weeks to live but with the care she

has received she is thriving 2 years on.

Reply from Millie Salmon, Office Manager at Newbury Manor Nursing Home

Thank you so much for this lovely review. It always gives us great pleasure to be able to pass on these compliments to our teams, who are passionate about what they do. Once again, thank you.

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Review of
Newbury Manor Nursing Home
from C B (Nephew of Resident) published on 27 February 2025 Submitted via Postal Card • Report

Overall Experience

My aunt was looked after very well at Newbury Manor Nursing Home, all of the staff were helpful at all times and did their best to look after my aunt.

Reply from Milly Salmon, Office Manager at Newbury Manor Nursing Home

Thank you for your kind words, your kind comments will be passed on to the staff at Newbury Manor.

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Review of
Warrens Hall Care Home
from B P (Son-in-law of Resident) published on 9 December 2024 Submitted via Postal Card • Report

Overall Experience

Overall good but needs some updating of the premises. Care is very good.

Reply from Amrit Sumal, Director at Warrens Hall Care Home

Thank you very much for your review. We accept your comments about the premises and under our new leadership we already have plans submitted for a complete redesign of the home. As soon as we can, we shall consult with our stakeholders about these exciting new plans.

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Review of
Portway House Specialist Care Centre
from Harmail S (Brother of Resident) published on 4 December 2024 Submitted via Postal Card • Report

Overall Experience

When visiting Portway House, the staff greeted us with warmth, love and respect.
My brother felt relaxed and reassured he was taken care of according to Portway House motto - with excellence.
The staff were amazing, though I couldn't see their halo or wings - they were all angels.

Reply from Faye Gailey, Home Manager at Portway House Specialist Care Centre

Thank you very much for your wonderful review of Portway House. It was a privilege to care for your brother whom all of the staff miss. I shall pass on your kind words to the team, once again, thank you.

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Review of
Portway House Specialist Care Centre
from Manjinder Kaur D (Grandson of Resident) published on 26 November 2024 Submitted via Website • Report

Overall Experience

My grandmother was a resident at your facility, and our family is deeply grateful for the exceptional care and service you provided to her until her final moments. Your dedication to treating each resident as an individual did not go unnoticed, and we sincerely appreciate the kindness and compassion

you showed her throughout her time with you. Thank you for making such a difficult time a little easier for our family

Reply from Faye Gailey, Home Manager at Portway House Specialist Care Centre

Thank you very much for your kind words about the team at Portway House. It was a pleasure and a privilege to care for your grandmother who was deeply respected and missed by the team here at Portway House. Once again thank you.

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Review of
Portway House Specialist Care Centre
from Helen M (Resident) published on 11 October 2024 Submitted via Website • Report

Overall Experience

I came here from hospital, I have been here for 3 weeks. Portway House is very big inside with 3 floors for different people. There are activities for all people to do in different ways. It's very well looked after the cleanliness is spot on. I'm waiting for a permanent bed. I thought to myself is this

the place for me? But you know what made my mind up simply it was the people who work here. Carers Nurses Managers activity planner. They put a smile on your face every day. They are the easiest going have a chat with and a laugh with and make you feel very welcome. I think that's the best thing ever being in a different place that's what you need. Comfort and friendly staff. Makes a world of difference. It's hard at first being in a care home but the rooms are lovely nice-sized en suite. Press the buzzer if you need help or a cup of tea. Recommended 10 out of 10 by me. Happy Days.

Reply from Faye Gailey, Home Manager at Portway House Specialist Care Centre

Thank you for your wonderful words. We are so pleased you are happy within Portway House. The team has thoroughly enjoyed getting to know you and supporting you during your time here. Once again thank you for your wonderful words and I shall ensure these are passed on to the team.

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Review of
Newbury Manor Nursing Home
from A B (Daughter of Resident) published on 7 October 2024 Submitted via Website • Report

Overall Experience

So many Safeguarding issues! Includes two broken femurs and more falls and bruises than I can remember. Very poor comunication. Clothing ruined, items missing - even after leaving (family pics). Very slow to respond to official communication if at all. Mom has gone from feeding herself, sitting in the

lounge and talking to nonverbal, bedridden and is so weak.

Reply from Kam Kaur, Home Manager at Newbury Manor Nursing Home

Thank you for your review and comments. Ensuring patient safety is of utmost importance, and while we cannot completely eliminate falls, we can certainly take measures to reduce the associated risks. It is essential to acknowledge that certain health deteriorations and comorbidities are beyond our control. However, please rest assured that any issues that arise are addressed in accordance with our home's policies and procedures. We sincerely apologize if you feel otherwise, and we hope that your mom is finding happiness in our sister home.

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Review of
Portway House Specialist Care Centre
from Kate W (Daughter of Resident) published on 24 September 2024 Submitted via Website • Report

Overall Experience

Do not place a loved one in here. My Dad was a resident for 14 months and only had 1 shower in all that time and we had to beg for that! Some of the staff are rude and think nothing of shouting in your face when asked questions about the lack of basic care your loved one receives. The food was the same

slop, day in and day out. It is no surprise that Dad stopped eating and lost a lot of weight! When in an emergency, DIY as it takes staff 5 mins to arrive after the emergency bell is pushed, our Dad nearly choked to death! He's been left sitting in his own mess, as a high-risk choker he's been laid nearly flat and has the bedroom door closed so he can't raise the alarm if needed as he's bedbound! There's zero interaction in activities for bedbound residents, they're just left in their rooms alone. The manager, well, just beware, she's not as friendly as she pretends! And she lies! Sorry, but it is the truth and we have evidence! She evicted our Dad due to our complaints of lack of basic care! Disgusting place.

Reply from Faye Gailey, Home Manager at Portway House Specialist Care Centre

Thank you for your review and comments. When your father was admitted into Portway House, the team ensured that all care preferences were discussed with the family upon admission. Many discussions were had with many family members about the care and food provisions within Portway House to try and meet the needs of your Father. All of the concerns that you have made were raised with management and higher management via our complaints policy and were investigated and evidence based responses were provided to family members, social services as well as CQC. We wish your father health and happiness in his new placement and wish you all the best for the future.

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Review of
Newbury Manor Nursing Home
from Jane S (Daughter of Resident) published on 18 September 2024 Submitted via Postal Card • Report

Overall Experience

I would like to put a review for Newbury Manor Nursing Home. My mum was here for six months before she sadly passed. I would like to say how wonderful the staff and management were in caring for her. She was cared for with respect and dignity.

Reply from Milly Salmon, Office Manager at Newbury Manor Nursing Home

Thank you so much for your kind words, your comments will be passed on to all our staff here at Newbury. We really do appreciate your lovely feedback. We send our condolences from all the staff at Newbury Manor Care Home.

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Care Homes Owned by Superior Care (Midlands) Ltd in West Midlands

Superior Care (Midlands) Ltd Locations in West Midlands (3)

Superior Care (Midlands) Ltd Reviews in West Midlands (205)

Warrens Hall Care Home

Newbury Manor Nursing Home

Newbury Manor Nursing Home

Portway House Specialist Care Centre

Warrens Hall Care Home

Warrens Hall Care Home

Warrens Hall Care Home

Newbury Manor Nursing Home

Portway House Specialist Care Centre

Newbury Manor Nursing Home

Newbury Manor Nursing Home

Newbury Manor Nursing Home

Newbury Manor Nursing Home

Warrens Hall Care Home

Portway House Specialist Care Centre

Portway House Specialist Care Centre

Portway House Specialist Care Centre

Newbury Manor Nursing Home

Portway House Specialist Care Centre

Newbury Manor Nursing Home

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