Located in the residential community of Tividale, Warrens Hall is a friendly care home offering nursing care and residential care.
Built on the site of an old farmhouse, the home has two cosy lounges. Some bedrooms overlook the beautifully landscaped gardens and most have underfloor heating as well as adjustable electric ‘profiling’ beds.
Residents can choose from a menu that is seasonal and delicious and caters for all tastes and nutritional requirements. Snacks and lighter options are always available and a pastry chef ensures a constant supply of scrumptious homemade cakes.
The activity coordinator works hard to make sure that activities to suit all levels of ability are available. Day trips including visits to the seaside and picnics are regularly arranged, as are monthly themed events.
Group: HC-One
Person in charge: Kal Jagpal (Home Manager)
Local Authority / Social Services: Sandwell Metropolitan Borough Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 40 Service Users
Registered Care Categories*: Old Age
Specialist Care Categories: Huntington's Disease • Parkinson's Disease
Admission Information: Ages 65+.
Single Rooms: 40
Rooms with ensuite WC: 40
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Warrens Hall Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.5 (maximum of 10) for Warrens Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for Warrens Hall Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.8 out of 5 from 6 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.734 for Warrens Hall Care Home is calculated as follows: ( (205 Excellents x 5) + (65 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 274 Ratings = 4.734
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.75 Points relating to the number of positive Reviews for Warrens Hall Care Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 6 Reviews ÷ 8 Target = 0.750
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Warrens Hall Care Home has a Review Score of 9.5 (9.484) from 23 Reviews
Review submitted from a Postal Card by Melvin B (Son of Resident) on Tuesday 13 March 2018. Relates to February 2018.
Nice warm friendly home where the staff look after my mom very well and look after all her needs every day.
How likely would you be to recommend Warrens Hall Care Home? Extremely Likely
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Review submitted from a Postal Card by R B (Brother of Resident) on Thursday 4 January 2018. Relates to December 2017.
Staff are very friendly and appear to be very efficient.
How likely would you be to recommend Warrens Hall Care Home? Extremely Likely
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Review submitted from a Postal Card by Jodie C (Granddaughter of Resident) on Friday 15 December 2017. Relates to December 2017.
Grandma looks happy and content after a week of being in the home. Unprompted explained how much she enjoyed and liked the home.
How likely would you be to recommend Warrens Hall Care Home? Extremely Likely
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Review submitted from a Postal Card by R W (Son of Resident) on Wednesday 25 October 2017. Relates to October 2017.
My mother was admitted late September and the change has been remarkable. Obviously, in hospital she was not receiving the care she now gets. Appetite etc has returned and it is thanks to all staff here.
Very pleased and so is mom.
How likely would you be to recommend Warrens Hall Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Warrens Hall Care Home responded to this review on 26 Oct 2017:
Thank you for your review. I'm so pleased to hear that your mum is settling in well and that her appetite has returned and she is enjoying the food. I'm sure that she will make new friends and will enjoy the activities that are on offer. It must give you peace of mind knowing that she is happy and that she is well cared for.
Review submitted from a Postal Card by S P (Nephew of Resident) on Wednesday 25 October 2017. Relates to October 2017.
My aunt is well cared for in medical-hygiene-welfare. Her condition makes it difficult to entertain but she is appreciative when the staff have personal contact and engage with her. Despite staff being busy, they all appear to be polite and engaging with the residents.
How likely would you be to recommend Warrens Hall Care Home? Likely
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Jayne Duck, Customer Services Administrator at Warrens Hall Care Home responded to this review on 26 Oct 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by C F (Daughter of Resident) on Tuesday 25 April 2017. Relates to February 2017.
Staff and management are always very pleasant and helpful. Mom says the meals are lovely and nothing is too much trouble for all the staff.
How likely would you be to recommend Warrens Hall Care Home? Extremely Likely
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Emily Wilson, Customer Service Administrator at Warrens Hall Care Home responded to this review on 26 Apr 2017:
Thank you for your lovely feedback, we really appreciate it. I am so pleased that you are happy with Warrens Hall Care Home, and their staff. The Bupa Customer Care Team.
Review submitted from a Postal Card by L J (Daughter of Resident) on Thursday 13 April 2017. Relates to February 2017.
Unfortunately, my mum passed away on February 26th, 2017 but I would like to say on behalf of myself and all the family we couldn't have experienced better care in mom's final hours. The care and consideration together with all the staff and the carers sympathies were second to none. Mom's passing was very peaceful, serene and given the help and care of everyone involved couldn't be faulted in any way.
How likely would you be to recommend Warrens Hall Care Home? Likely
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Emily Wilson, Customer Service Administrator at Warrens Hall Care Home responded to this review on 19 Apr 2017:
Thank you for sharing your lovely feedback with us, we really appreciate it. I am so pleased that the home provided both you and your Mum with the support you needed. I will pass on your kind words to the home's manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Philip G (Son-in-law of Resident) on Friday 24 March 2017. Relates to March 2017.
My mother-in-law was sent to Warrens Hall for respite care after leaving hospital and remained there until she passed away. Her care has been excellent, the carers are extremely efficient, cheerful and friendly.
The nurses are dedicated and always do a professional job ensuring all of her medical needs are attended to.
No one could have done more for my mother-in-law in what was her final year.
How likely would you be to recommend Warrens Hall Care Home? Extremely Likely
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Jamie, National Development Manager at Warrens Hall Care Home responded to this review on 24 Mar 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by S B (Daughter of Resident) on Thursday 23 March 2017. Relates to March 2017.
Staff at Warrens Hall Care Home are always friendly and helpful. Sometimes there are not enough staff on duty to meet the needs of the residents but the staff on duty always work as well as able. The home is always clean, comfortable and welcoming. Would not like my loved one to be anywhere other than this home, as she is content here.
How likely would you be to recommend Warrens Hall Care Home? Extremely Likely
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Emily Wilson, Customer Service Administrator at Warrens Hall Care Home responded to this review on 05 Apr 2017:
Thank you for your lovely review, we really appreciate your feedback. I am so pleased that your loved one is content in Warrens Hall and that you were impressed by the home and their staff. The Bupa Customer Care Team.
Review submitted from a Postal Card by Toni R (Daughter of Resident) on Monday 20 March 2017. Relates to March 2017.
My dad is so happy and relaxed it is always lovely to visit him. The staff are so welcoming and friendly, they are always there to listen and chat when you need them. The manager is friendly and approachable and has a nothing is too much trouble attitude. Dad has problems eating and the catering staff helped to find him foods that he can swallow. He has been in several respite homes over the years and this is by far the best for him. I would highly recommend this home to anyone and truly can't praise the manager and staff enough
How likely would you be to recommend Warrens Hall Care Home? Extremely Likely
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Review submitted from a Postal Card by Thomas H (Resident) on Monday 20 March 2017. Relates to February 2017.
My experience couldn't be better, I feel like I'm treated like royalty.
The staff have quickly become extended family and nothing is too much trouble.
How likely would you be to recommend Warrens Hall Care Home? Extremely Likely
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Jamie, National Development Manager at Warrens Hall Care Home responded to this review on 24 Mar 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by Sue C (Granddaughter of Resident) on Monday 20 March 2017. Relates to February 2017.
It's the happiest and most settled my granddad has been in a very long time and we know he is in safe hands. Which is a great comfort to us. He struggles with his eating and if left unsupervised would not eat but the staff are fantastic in ensuring my granddad has the right foods, that he can manage and ensure he is well nourished.
How likely would you be to recommend Warrens Hall Care Home? Extremely Likely
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Jamie, National Development Manager at Warrens Hall Care Home responded to this review on 24 Mar 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by Samantha B (Granddaughter of Resident) on Monday 20 March 2017. Relates to February 2017.
Grandad is the happiest I've seen him in a long time. He is so looked after and everyone is amazing with him.
He struggles with his eating and everyone go out of their way to assist him so he doesn't feel out of place.
The home is run brilliantly.
How likely would you be to recommend Warrens Hall Care Home? Extremely Likely
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Tom Meyer, Customer Service Administrator at Warrens Hall Care Home responded to this review on 20 Mar 2017:
We're always glad to hear positive reviews of the staff in our homes. Thank you for taking the time to share this review.
Review submitted from a Postal Card by Betty C (Wife of Resident) on Sunday 19 March 2017. Relates to March 2017.
As a wife of the resident, I wanted my husband to have the best care possible.
I chose Warrens Hall care Home as I was impressed with the rooms, staff and the care home itself.
How likely would you be to recommend Warrens Hall Care Home? Extremely Likely
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Tom Meyer, Customer Service Administrator at Warrens Hall Care Home responded to this review on 20 Mar 2017:
Thank you for your review, we're happy you chose us and it is nice to hear you are impressed with the home.
Review submitted from a Postal Card by Lyn H (Niece of Resident) on Friday 17 March 2017. Relates to March 2017.
I have been extremely pleased with the care that my aunt has received since coming to the home in October 2016. The staff have been amazing with the care my aunt has received. They have persevered with feeding my aunt as she refused to eat when she arrived at the home. She now eats and drinks and the food is of a very high standard. I cannot praise this home enough.
How likely would you be to recommend Warrens Hall Care Home? Extremely Likely
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Emily Wilson, Customer Service Administrator at Warrens Hall Care Home responded to this review on 17 Mar 2017:
Thank you so much for sharing such a lovely review. I am so pleased that you are happy with the care your Aunt has been receiving, and the progress she has made. I will pass on your kind words to the home manager. Thank you again, The Bupa Customer Care Team
Review submitted from a Website Submission by Sean K (Son of Resident) on Monday 23 January 2017. Relates to January 2017.
My 93 yr old mother received respite care here from September 2016 to January 2017. I have to say, and I speak for my brother and sister, that the care which our mother received here was second to none! We chose Warrens Hall because of the excellent reviews and when we came for an initial visit, we found the manager and her team to be very friendly.
Over the 4 months my mother was here, her physical and mental state improved dramatically, making new friends with staff and residents. She was treated with kindness, dignity and understanding which is very evident in the ethos of the place when you walk into it. This is of great credit to the management who have an open door policy and are very approachable. My mum also joined in the activities and loved getting her hair washed and set every week.
I have to say they we are very impressed with the professionalism of all the management, qualified nurses and carers.
My mum is now back home in her assisted living apartment and is doing well. Thankyou!
How likely would you be to recommend Warrens Hall Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Warrens Hall Care Home responded to this review on 24 Jan 2017:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Avril W (Daughter of Resident) on Monday 22 August 2016. Relates to August 2016.
My mother was taken from Russell Hall Hospital Dudley on 'end of life' care after leaving Himley Mill nursing home following respite of 13 days. She was diagnosed with kidney failure, chest infection, loss of significant amount of weight and was diagnosed 'Palliative' care. The staff at Warrens Hall have worked very hard and my mother has now returned to health and is no longer on 'end of life' care and is planning to come home to live with us. The home is first class, the care is excellent, nurses efficient and management are more than helpful. They have become like an extended family. Without question, I would only ever consider my mother respite care at Warrens Hall for any future dates. Thank you for helping mom back to life.
How likely would you be to recommend Warrens Hall Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Warrens Hall Care Home responded to this review on 22 Aug 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by A I R (Wife of Resident) on Friday 19 August 2016. Relates to August 2016.
My husband was a resident for 1 week of respite care. He was well cared for, with special reference to his diet which was gluten free, he did, however, find it to be rather bland. The staff without exception were kind and friendly. He was pleased to see the physiotherapist after the first few days. His clothes were kept clean and tidy. This was the first time he has been anywhere for respite care so I was pleased that he coped well.
How likely would you be to recommend Warrens Hall Care Home? Likely
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Emily Wilson, Customer Service Administrator at Warrens Hall Care Home responded to this review on 25 Aug 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by Maurice (Husband of Resident) on Wednesday 3 August 2016. Relates to November 2015.
My wife was in care from June 2015 until the 9th November when she died, the care she received from everyone was first class, I cannot fault it. The staff went out of their way to make her last days happy and comfortable. I and my family will always be grateful for the time she spent there and I visit the home from time to time and am always made very welcome.
How likely would you be to recommend Warrens Hall Care Home? Extremely Likely
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Rachel Elliott, Customer Service Administrator at Warrens Hall Care Home responded to this review on 03 Aug 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Malcolm B (Son of Resident) on Friday 22 July 2016. Relates to June 2016.
My mother has been in Warrens Hall for 10 weeks after a spell in hospital. It is the best of 6 care homes we visited prior to admission. Our decision to choose Warrens Hall was an excellent one. The home is caring, friendly and warm hearted. Staff are experienced and do a wonderful job. The home is clean and tidy. Mother's room is spacious and well equipped.
How likely would you be to recommend Warrens Hall Care Home? Extremely Likely
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Rose Pickering, Customer Service Administrator at Warrens Hall Care Home responded to this review on 11 Oct 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by A S (Wife of Resident) on Thursday 21 July 2016. Relates to June 2016.
My husband has been in Warrens Hall for ten weeks and my son and I are very pleased with his care. Staff are so kind to him. Nothing seems too much trouble for them.
How likely would you be to recommend Warrens Hall Care Home? Extremely Likely
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Emily Wilson, Customer Service Administrator at Warrens Hall Care Home responded to this review on 21 Jul 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Derek (Wife of Resident) on Tuesday 22 March 2016. Relates to March 2016.
The staff are so kind and always happy its a pleasure to know all of them. They are gentle with my husband and make sure he is always kept clean and tidy. I feel lucky that he is able to be in this home. He loves his food and is good at eating all of it. I thank everyone for all the help given to him. That help gives me some peace of mind.
How likely would you be to recommend Warrens Hall Care Home? Extremely Likely
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Lydia Waller, Customer Service Administrator at Warrens Hall Care Home responded to this review on 03 May 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by Maxine M (Daughter of Resident) on Thursday 17 March 2016. Relates to February 2016.
Excellent nursing care. My mother has two courses of antibiotics and was unwell. Again the nursing and care she received was first class. The staff are so dedicated totally amazing.
How likely would you be to recommend Warrens Hall Care Home? Extremely Likely
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Rose Pickering, Customer Service Administrator at Warrens Hall Care Home responded to this review on 18 Mar 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.
February 2018
April 2017
February 2016
There are currently no Care Home Idol entrants who have performed at Warrens Hall Care Home