Warrens Hall Care Home, situated in a pretty residential area in Tividale, close to Dudley, provides personalised nursing care to older people.
Every member of the team at Warrens Hall, from the home manager to the kitchen team, is on hand to offer residents the highest quality support. They get to know each person individually, allowing them to design a lifestyle that caters for their care needs whilst also promoting their hobbies and interests.
In addition to the range of activities available, residents also have the opportunity to take an active role in the Tividale community, ensuring they feel a connection to the place they live.
Warrens Hall has been designed to offer a space where residents feel truly relaxed and at home. From the comfortable sitting rooms to the spacious dining rooms, there is always a spot for residents to wind down or enjoy socialising with friends and family.
Warrens Hall Care Home has a Review Score of 9.4 (9.430) out of 10, based on 11 reviews in the last 2 years. Over all time Warrens Hall Care Home has 72 reviews.
Overall Experience
51
21
0
0
0
Date Published
72
5
6
11
61
Reviewer Connection to Warrens Hall Care Home
27
10
6
5
4
4
3
2
2
2
2
1
1
1
1
1
Total of 72, showing 61-72
Review from Thomas H (Resident) assisted by family/friend published on 27 March 2017
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My experience couldn't be better, I feel like I'm treated like royalty.
The staff have quickly become extended family and nothing is too much trouble.
Reply from Jamie, National Development Manager at Warrens Hall Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from Sue C (Granddaughter of Resident) published on 27 March 2017
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
It's the happiest and most settled my granddad has been in a very long time and we know he is in safe hands. Which is a great comfort to us. He struggles with his eating and if left unsupervised would not eat but the staff are fantastic in ensuring my granddad has the right foods, that he can manage
and ensure he is well nourished.
Reply from Jamie, National Development Manager at Warrens Hall Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from Samantha B (Granddaughter of Resident) published on 21 March 2017
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Grandad is the happiest I've seen him in a long time. He is so looked after and everyone is amazing with him.
He struggles with his eating and everyone go out of their way to assist him so he doesn't feel out of place.
The home is run brilliantly.
Reply from Tom Meyer, Customer Service Administrator at Warrens Hall Care Home
We're always glad to hear positive reviews of the staff in our homes. Thank you for taking the time to share this review.
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Review from Betty C (Wife of Resident) published on 21 March 2017
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
As a wife of the resident, I wanted my husband to have the best care possible.
I chose Warrens Hall care Home as I was impressed with the rooms, staff and the care home itself.
Reply from Tom Meyer, Customer Service Administrator at Warrens Hall Care Home
Thank you for your review, we're happy you chose us and it is nice to hear you are impressed with the home.
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Review from Sean K (Son of Resident) published on 24 January 2017
Submitted via Website • Report
Overall Experience5.0 out of 5
My 93 yr old mother received respite care here from September 2016 to January 2017. I have to say, and I speak for my brother and sister, that the care which our mother received here was second to none! We chose Warrens Hall because of the excellent reviews and when we came for an initial visit, we
found the manager and her team to be very friendly.
Over the 4 months my mother was here, her physical and mental state improved dramatically, making new friends with staff and residents. She was treated with kindness, dignity and understanding which is very evident in the ethos of the place when you walk into it. This is of great credit to the management who have an open door policy and are very approachable. My mum also joined in the activities and loved getting her hair washed and set every week.
I have to say they we are very impressed with the professionalism of all the management, qualified nurses and carers.
My mum is now back home in her assisted living apartment and is doing well. Thankyou!
Reply from Jayne Duck, Customer services administrator at Warrens Hall Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from Malcolm B (Son of Resident) published on 11 October 2016
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My mother has been in Warrens Hall for 10 weeks after a spell in hospital. It is the best of 6 care homes we visited prior to admission. Our decision to choose Warrens Hall was an excellent one. The home is caring, friendly and warm hearted. Staff are experienced and do a wonderful job. The home is
clean and tidy. Mother's room is spacious and well equipped.
Reply from Rose Pickering, Customer Service Administrator at Warrens Hall Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from A I R (Wife of Resident) published on 25 August 2016
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
My husband was a resident for 1 week of respite care. He was well cared for, with special reference to his diet which was gluten free, he did, however, find it to be rather bland. The staff without exception were kind and friendly. He was pleased to see the physiotherapist after the first few days.
His clothes were kept clean and tidy. This was the first time he has been anywhere for respite care so I was pleased that he coped well.
Reply from Emily Wilson, Customer Service Administrator at Warrens Hall Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from Avril W (Daughter of Resident) published on 22 August 2016
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My mother was taken from Russell Hall Hospital Dudley on 'end of life' care after leaving Himley Mill nursing home following respite of 13 days. She was diagnosed with kidney failure, chest infection, loss of significant amount of weight and was diagnosed 'Palliative' care. The staff at Warrens Hall
have worked very hard and my mother has now returned to health and is no longer on 'end of life' care and is planning to come home to live with us. The home is first class, the care is excellent, nurses efficient and management are more than helpful. They have become like an extended family. Without question, I would only ever consider my mother respite care at Warrens Hall for any future dates. Thank you for helping mom back to life.
Reply from Jayne Duck, Customer Services Administrator at Warrens Hall Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from Maurice (Husband of Resident) published on 4 August 2016
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My wife was in care from June 2015 until the 9th November when she died, the care she received from everyone was first class, I cannot fault it. The staff went out of their way to make her last days happy and comfortable. I and my family will always be grateful for the time she spent there and I visit
the home from time to time and am always made very welcome.
Reply from Rachel Elliott, Customer Service Administrator at Warrens Hall Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from A S (Wife of Resident) published on 21 July 2016
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My husband has been in Warrens Hall for ten weeks and my son and I are very pleased with his care. Staff are so kind to him. Nothing seems too much trouble for them.
Reply from Emily Wilson, Customer Service Administrator at Warrens Hall Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from Derek (Wife of Resident) published on 3 May 2016
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
The staff are so kind and always happy its a pleasure to know all of them. They are gentle with my husband and make sure he is always kept clean and tidy. I feel lucky that he is able to be in this home. He loves his food and is good at eating all of it. I thank everyone for all the help given to him.
That help gives me some peace of mind.
Reply from Lydia Waller, Customer Service Administrator at Warrens Hall Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from Maxine M (Daughter of Resident) published on 18 March 2016
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Excellent nursing care. My mother has two courses of antibiotics and was unwell. Again the nursing and care she received was first class. The staff are so dedicated totally amazing.
Reply from Rose Pickering, Customer Service Administrator at Warrens Hall Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.
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Care / Support
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Treated with Dignity
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Current Review Score: 9.4 (9.430)
Overview of Review Score
The Review Score of 9.4 (9.430) out of 10 for Warrens Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.
The Average Rating is 4.4 out of 5 from 11 Reviews in the last 24 months.
The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.430 for Warrens Hall Care Home is calculated as follows:
(
(70 Excellents x 5)
+
(43 Goods x 4)
+
(15 Satisfactorys x 3)
)
÷ 128 Ratings = 4.43
5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Warrens Hall Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
+
0.1
+
0.1
+
0.1
+
0.1
= 4
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 40 registered maximum number of service users is 8, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Regulatory Rating
Care Quality Commission (CQC) Rating
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Report
Introducing Lavinia Tudora, Home Manager at Warrens Hall, Oldbury:
“Kind care to me means providing holistic care to every individual who needs it, in a caring and understanding manner.”
As a Registered Nurse, Lavinia has gained a wealth of experience in providing care and nursing support with empathy and compassion, to enrich people’s lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.
If you would like to find out more about Warrens Hall care home, Lavinia would be delighted to have an informal discussion with you to answer any questions and provide further information.
Theresa Billingham
Job Title:
Care Assistant
Care Assistant
Jemma Jones
Job Title:
Receptionist
Receptionist
Kerry Wild
Job Title:
Activities Coordinator
Activities Coordinator
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Warrens Hall Care Home to verify any information. View our terms and conditions. Warrens Hall Care Home has an Enhanced Service - more info.
