Care Homes Owned by Amber Care Ltd

my husband commenced daycare Seven weeks ago. From initial contact I cannot fault the interaction of the staff, from initially picking him up, to now keeping him occupied during his day. The staff have now enabled a second day to commence in the next few weeks

My experience of Stonebow House comes from visiting a friend once a week. Therefore my experience is limited, not being privy to all information, regarding ticking all ratings. My initial experience was one of all being very good. Latterly I have the feeling that there needs to be more brain stimulating activities, albeit just in the case of my friend.

My dad has been a resident of Stonebow House for 2 years. He is looked after with love and care of the highest standard. The staff are like family and nothing is too much trouble. On every level I would recommend this residential care home.

Every time,l come and see my mum,l like to know,if l need to know,what has had happened,,does not seem to be any communication within the home,the home is really nice and the staff are friendly,not very happy with the meals,how much my mom pays for rent,and she gets brought in meals,and sometimes they do not look very nice,let alone to eat them.

Very positive view, all staff very respectful and responsive. Other residents seem well cared for and happy. My brother likes the home and staff, food is reportedly good and he feels well cared for, even though he would rather be at home.

Very happy with all aspects of Bryn Edwin on how my dad is looked after

Mum has been a resident of Bryn Edwin Hall for over three years and we have always been very satisfied with the level of care and attention she receives. The staff led by their manager Leanne, and team leaders Rebecca and Darren are very attentive and helpful.

My husband comes in for day care a few times a week, this has made such a massive difference to us both. He's happy to go to day care and I feel confident in leaving him with such lovely staff. He's benefited from having a change of scene and we're sure that he is very well cared for at the home.

My grandma attends day care and occasionally respite, the girls are absolutely brilliant with her, she always sings there praises when she comes home, they pick her up and drop her off every week. She enjoys socializing with the other service users and doing the activities

The family hub allows you to see what your loved one is doing all day and night.

As ever, my father has received excellent care and attention. He is treated with the utmost respect from all members of staff who take their time to talk with Dad and to have a joke. Dad sometimes refuses for his room to be cleaned and this is the only reason for good. My dad has just told me how well looked after he is. He is kept clean and receives good meals. As a family, we are very happy with Stone bow House.

A fantastic addition to the excellent service is that family and friends are welcome. We have enjoyed lovely meals together as a family to celebrate special occasions, thank you!

Dad alway looks happy and has a good laugh with the staff. There's plenty of reception rooms for him to choose from.

He has become much more sociable which is lovely to see. All the staff we have met, so far, have been warm, friendly and helpful. He is eating and drinking well and is being kept safe from falls. His bedroom is a good size with an en-suite bathroom and a nice view. Knowing that our uncle is being well cared for in a safe environment gives us peace of mind and reassurance. Thank you all for looking after him and keeping him safe.

Staff are always kind and so very patient with our dear mother, who has been quite trying for them at times with her sometimes difficult behaviour! We're very happy with her being there and hopefully, she will be able to remain at Bryn Edwin Hall Residential & EMI Care Home for the foreseeable future.

My mum has been a resident at Bryn Edwin Hall Residential & EMI Care Home for three years now. The care she receives is fantastic. Despite her challenging behaviours, the whole team continue to treat her with patience, kindness, dignity and with a smile on their faces. They get to know their residents so well that they know immediately if there are any issues and escalate appropriately. Not only do the staff look after Mum, they always have time to talk to me and, as a child of a parent with dementia, this is priceless. Thank you all for your support.

He enjoys the entertainment and activities.

I'd happily recommend Bryn Edwin!

Everyone in the home is so helpful and supportive. It's good to see the continuity of staff. The staff are professional and always on hand, either in person or on the telephone or via the portal, with any queries we may have. My mother has settled in very well and they take the stress away, knowing my mother is being well cared for. The activities provided by the staff are appreciated, always helping to keep patients occupied throughout the day.

Residents are left unattended for extended periods. Hamlet residents are left for at least 30 minutes behind a coded door during the transition between day and night staff. The manager acknowledged the need for staff training on managing challenging behaviours, something that should arguably be a fundamental requirement in the job description. Unfortunately, if a resident does not remain compliant, they seem to be unwelcome. The response of saying sorry, we couldn't meet your father's needs, is deeply inadequate - especially given the distressing reality that their handling of his situation nearly resulted in severe harm during his eviction while unwell. I cannot, in good conscience, recommend this home for your loved one!