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Care Home Owned by Amber Care Ltd in Flintshire

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8.8 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Amber Care Ltd in Flintshire

Only the locations & reviews in Flintshire for Amber Care Ltd are showing below.

View the details of all 2 locations (with 51 reviews) owned by Amber Care Ltd

Amber Care Ltd Locations in Flintshire (1)

 - Browse 1 Care Home owned by Amber Care Ltd in Flintshire
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Bryn Edwin Hall Residential & EMI Care Home
Northop Road, Flint Mountain, Flint CH6 5QG 
9.3 43 reviews
Bryn Edwin Hall Residential & EMI Care Home, Flint, Flintshire
"Mum has been a resident of Bryn Edwin Hall for over three years and we have always been very satisfied with the level of care and attention…"   Read all 43 reviews
  • 35 Rooms
Location Type Care Home

Bryn Edwin Hall is situated in beautiful rural Flintshire. The magnificent Georgian mansion is full of warmth, charm and atmosphere and is set within seven acres of delightful gardens and woodlands, ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Mental Health Care

Amber Care Ltd Reviews in Flintshire (43)

8.8

Amber Care Ltd has a Group Review Score of 8.8 (8.836) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Amber Care Ltd must have a Review Score.

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Review of

Bryn Edwin Hall Residential & EMI Care Home

from K N (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with all aspects of Bryn Edwin on how my dad is looked after
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Review of

Bryn Edwin Hall Residential & EMI Care Home

from David P (Son of Resident) published on 25 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident of Bryn Edwin Hall for over three years and we have always been very satisfied with the level of care and attention she receives. The staff led by their manager Leanne, and team leaders Rebecca and Darren are very attentive and helpful.
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Review of

Bryn Edwin Hall Residential & EMI Care Home

from C D (Wife of Resident) published on 22 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband comes in for day care a few times a week, this has made such a massive difference to us both. He's happy to go to day care and I feel confident in leaving him with such lovely staff. He's benefited from having a change of scene and we're sure that he is very well cared for at the home.
Reply from Karen Forshaw, Administrator at Bryn Edwin Hall Residential & EMI Care HomeThank you so much for your kind words and thoughtful feedback. Our team takes great pride in providing a homely and welcoming environment, and it's heart warming to know that their efforts are making a positive difference. We will be sure to pass along your appreciation to our staff, as they will be thrilled to know their dedication is recognised.Thank you again for your support and for being part of the Bryn Edwin community!
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Review of

Bryn Edwin Hall Residential & EMI Care Home

from Katherine W (Granddaughter of Resident) published on 22 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandma attends day care and occasionally respite, the girls are absolutely brilliant with her, she always sings there praises when she comes home, they pick her up and drop her off every week. She enjoys socializing with the other service users and doing the activities
Reply from Karen Forshaw, Administrator at Bryn Edwin Hall Residential & EMI Care HomeThank you so much for your kind words and thoughtful feedback. Our team takes great pride in providing a homely and welcoming environment, and it's heart warming to know that their efforts are making a positive difference. We will be sure to pass along your appreciation to our staff, as they will be thrilled to know their dedication is recognised.Thank you again for your support and for being part of the Bryn Edwin community!
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Review of

Bryn Edwin Hall Residential & EMI Care Home

from Jane W (Daughter of Resident) published on 11 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The minute I walked into Bryn Edwin I had a good feeling. 7 months on and that feeling still exists. I can not fault the care and love that is given to the residents. My Mum has not found it easy to settle in but the staff have been so patient and encouraging towards her.
The family hub allows you
to see what your loved one is doing all day and night.
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Review of

Bryn Edwin Hall Residential & EMI Care Home

from Jonathan W (Son of Resident) published on 10 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are very sociable towards my dad, he's well looked after and very well fed. Plenty of activities for my dad to get involved with too. Lovely clean room too.
Dad alway looks happy and has a good laugh with the staff. There's plenty of reception rooms for him to choose from.
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Review of

Bryn Edwin Hall Residential & EMI Care Home

from L S (Niece of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our uncle has not been at Bryn Edwin Hall Residential & EMI Care Home long but he has settled in well and he is enjoying having the company of people of a similar age.
He has become much more sociable which is lovely to see. All the staff we have met, so far, have been warm, friendly and helpful.
He is eating and drinking well and is being kept safe from falls. His bedroom is a good size with an en-suite bathroom and a nice view. Knowing that our uncle is being well cared for in a safe environment gives us peace of mind and reassurance. Thank you all for looking after him and keeping him safe.
Reply from Leanne Hough, Manager at Bryn Edwin Hall Residential & EMI Care HomeThank you so much for taking the time to share such kind and positive feedback about Bryn Edwin Hall. We are delighted to hear that your uncle has settled in well and is enjoying his time here. Seeing residents become more sociable and happy in their new environment is one of the most rewarding aspects of what we do.
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Review of

Bryn Edwin Hall Residential & EMI Care Home

from Paul H (Son of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are always kind and so very patient with our dear mother, who has been quite trying for them at times with her sometimes difficult behaviour! We're very happy with her being there and hopefully, she will be able to remain at Bryn Edwin Hall Residential & EMI Care Home for the foreseeable future.
Reply from Leanne Hough, Manager at Bryn Edwin Hall Residential & EMI Care HomeThank you for your kind words and for sharing your experience with us. We truly appreciate your recognition of our staff's patience and dedication. Caring for residents with varying needs and behaviours is a responsibility we take to heart and it's our privilege to provide the compassion and support your dear mother deserves. We're so glad to know that you are happy with her being here at Bryn Edwin Hall. Our goal is to ensure she feels comfortable, safe and well cared for. We look forward to continuing to support her and your family in the future.
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Review of

Bryn Edwin Hall Residential & EMI Care Home

from S M (Daughter of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Bryn Edwin Hall Residential & EMI Care Home for three years now. The care she receives is fantastic. Despite her challenging behaviours, the whole team continue to treat her with patience, kindness, dignity and with a smile on their faces. They get to know their residents
so well that they know immediately if there are any issues and escalate appropriately. Not only do the staff look after Mum, they always have time to talk to me and, as a child of a parent with dementia, this is priceless. Thank you all for your support.
Reply from Leanne Hough, Manager at Bryn Edwin Hall Residential & EMI Care HomeThank you so much for your kind and thoughtful words. It is truly our privilege to care for your mum and we are so pleased to hear that you feel she is receiving fantastic care. Our team strives every day to provide patience, kindness and dignity to all our residents and we're delighted to know this has been your experience. We understand how challenging it can be for families when a loved one is living with dementia and we're glad to hear that our team's support and communication have been helpful to you. Your appreciation means so much to us, it motivates us to continue giving our best each day. Thank you again for your trust and for sharing such lovely feedback. We are here for both your mum and your family whenever you need us.
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Review of

Bryn Edwin Hall Residential & EMI Care Home

from Helen P (Sister of Resident) published on 14 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother is very happy, very settled and enjoys the company of the staff and other residents.
He enjoys the entertainment and activities.
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Review of

Bryn Edwin Hall Residential & EMI Care Home

from V H (Daughter of Resident) published on 10 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are friendly and approachable. They always treat my mum with respect. Her appearance is always clean and tidy.
The food always looks tasty and gets no complaints from my mum!
I'd happily recommend Bryn Edwin!
Reply from Leanne Hough, Manager at Bryn Edwin Hall Residential & EMI Care HomeThank you for your kind words! We're so glad to hear that your mum is well cared for and enjoys her meals. Your recommendation means a lot to us!
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Review of

Bryn Edwin Hall Residential & EMI Care Home

from Andrea P (Daughter of Resident) published on 3 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone in the home is so helpful and supportive. It's good to see the continuity of staff. The staff are professional and always on hand, either in person or on the telephone or via the portal, with any queries we may have. My mother has settled in very well and they take the stress away, knowing
my mother is being well cared for. The activities provided by the staff are appreciated, always helping to keep patients occupied throughout the day.
Reply from Leanne Hough, Manager at Bryn Edwin Hall Residential & EMI Care HomeThank you so much for your kind words and thoughtful review. We're delighted to hear that you find our staff to be helpful, professional and supportive. It's especially heartening to know that your mother has settled in well and that we've been able to ease some of the stress for you. We take pride in creating a warm, caring environment and ensuring continuity of care for our residents. Your acknowledgment of the activities and our efforts to keep everyone engaged means a lot to us. Please know we're always here to assist you, whether in person, on the phone or via our portal.
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Review of

Bryn Edwin Hall Residential & EMI Care Home

from A F (Daughter of Resident) published on 23 December 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Residents are left unattended for extended periods. Hamlet residents are left for at least 30 minutes behind a coded door during the transition between day and night staff. The manager acknowledged the need for staff training on managing challenging behaviours, something that should arguably be a fundamental
requirement in the job description. Unfortunately, if a resident does not remain compliant, they seem to be unwelcome. The response of saying sorry, we couldn't meet your father's needs, is deeply inadequate - especially given the distressing reality that their handling of his situation nearly resulted in severe harm during his eviction while unwell. I cannot, in good conscience, recommend this home for your loved one!
Reply from Leanne Hough, Manager at Bryn Edwin Hall Residential & EMI Care HomeIn response to your latest review. Following an assessment by an external professional, it was determined that your Father required nursing care. As our home is registered to provide care for residents with residential or EMH needs, accommodating nursing care would have been beyond the scope of our registration. Providing such care would not only breach our regulatory requirements but also risk compromising the quality and safety of care for all our residents. All our staff receive extensive training tailored to meet the needs of our residents, including managing challenging behaviours with empathy and professionalism. This ensures that we maintain a safe and supportive environment while operating within the parameters of our registration.
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Review of

Bryn Edwin Hall Residential & EMI Care Home

from Lisa B (Daughter of Resident) published on 29 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father became a resident in June 2024 and have previously attended an activity morning once a week. He has settled well, reviews and regular communication systems are in place and the staff are welcoming and receptive. Dad's level of care is very good and he responds well to the staff who treat him
as an adult and have given him particular jobs to do in an established routine which is important to him.
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Review of

Bryn Edwin Hall Residential & EMI Care Home

from D W (Son of Resident) published on 19 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very welcoming to visitors. Safe environment for Mum. Staff work very hand.
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Review of

Bryn Edwin Hall Residential & EMI Care Home

from Dawn W (Daughter-in-law of Resident) published on 9 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My relative is cared for with respect and dignity. The food served is all cooked on-site and of a good standard. The staff are attentive to ensure that adequate help is given with meals and that residents drink plenty. This has particularly helped my relative as in their previous home they lost weight
and were prone to urine infections.
The home is in an old building which needs updating and improving. Work on this has recently started which was needed.
Staff are always welcoming and considerate towards my relative's spouse when visiting, who has their own care needs too.
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Review of

Bryn Edwin Hall Residential & EMI Care Home

from Jonathan R (Son of Resident) published on 2 September 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been a resident for a few years and requires support for health and hygiene. I have found Bryn Edwin Hall Residential & EMI Care Home staff caring and attentive and believe Mum to be happy in her environment. Although would wish Mum to be able to live independently and support herself
in her own home, this is not possible but Bryn Edwin provides the next best thing.
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Review of

Bryn Edwin Hall Residential & EMI Care Home

from A P (Son of Resident) published on 23 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad is well looked after and enjoys his time at Bryn Edwin Hall Residential & EMI Care Home. There are lots of activities and group-involved tasks but they also have their own space if required. Staff are great and if any issues they resolve them quickly. The new outside area will be good for the residents
to get their fresh air time.
Reply from Leanne Hough, Manager at Bryn Edwin Hall Residential & EMI Care HomeThank you ever so much for your review, much appreciated.
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Review of

Bryn Edwin Hall Residential & EMI Care Home

from Lleucu D (Daughter-in-law of Resident) published on 22 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am thoroughly impressed with the care provided at Bryn Edwin Hall Residential & EMI Care Home. From the moment I first visited, it was clear that this is a facility that truly prioritises the well-being of its residents. The care plans are up-to-date and discreetly displayed in the room, ensuring
that the resident receives personalised attention tailored to their individual needs.
The staff are not only professional but genuinely caring. They go above and beyond to create a warm, welcoming environment where residents feel safe and valued. It's evident that the team is dedicated to making each day enjoyable for everyone in their care. There is always something going on to keep residents engaged, happy and mobile. Whether it's a group exercise session, a creative craft activity or a social event, there's something for everyone.
Overall, I cannot recommend Bryn Edwin enough. It's a place where residents are not only well cared for but are also treated with dignity and respect.
Reply from Leanne Hough, Manager at Bryn Edwin Hall Residential & EMI Care HomeThank you ever so much for your review. We, at Bryn Edwin, pride ourselves on putting residents first.
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Review of

Bryn Edwin Hall Residential & EMI Care Home

from H B (Daughter of Resident) published on 22 August 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
The recent inspection report is a picture of perfection, this is far from reality. They must have been well prepared.
This picture of perfection may be the case if the resident doesn't have behavioural issues, for which EMI care homes are supposed to be experienced and trained in. The staff here are
not at all. Favouritism with certain residents in decision-making is apparent.
My father was exited from the home in a panicked fashion to A&E a week before this inspection where he deteriorated hugely, after a number of weeks of a very badly handled situation. Second resident in a matter of months. Is this what it takes to paint the picture of perfection.
Reply from Leanne Hough, Manager at Bryn Edwin Hall Residential & EMI Care HomeAgain, We are sorry we could no longer meet your father's needs.
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