Bryn Edwin Hall Residential & EMI Care Home

Thay have a lot of stuff going on for all the people that are there thay take dome of the people out to have a coffee

We continue to be very satisfied with the level of care and attention mum receives at Bryn Edwin. Mum is very happy and content, and the staff are lovely with her for which we are very grateful. The daily food menu is varied and prepared to a high standard and the home is kept spotless.

Very positive view, all staff very respectful and responsive. Other residents seem well cared for and happy. My brother likes the home and staff, food is reportedly good and he feels well cared for, even though he would rather be at home.

Very happy with all aspects of Bryn Edwin on how my dad is looked after

My husband comes in for day care a few times a week, this has made such a massive difference to us both. He's happy to go to day care and I feel confident in leaving him with such lovely staff. He's benefited from having a change of scene and we're sure that he is very well cared for at the home.

My grandma attends day care and occasionally respite, the girls are absolutely brilliant with her, she always sings there praises when she comes home, they pick her up and drop her off every week. She enjoys socializing with the other service users and doing the activities

The family hub allows you to see what your loved one is doing all day and night.

Dad alway looks happy and has a good laugh with the staff. There's plenty of reception rooms for him to choose from.

He has become much more sociable which is lovely to see. All the staff we have met, so far, have been warm, friendly and helpful. He is eating and drinking well and is being kept safe from falls. His bedroom is a good size with an en-suite bathroom and a nice view. Knowing that our uncle is being well cared for in a safe environment gives us peace of mind and reassurance. Thank you all for looking after him and keeping him safe.

Staff are always kind and so very patient with our dear mother, who has been quite trying for them at times with her sometimes difficult behaviour! We're very happy with her being there and hopefully, she will be able to remain at Bryn Edwin Hall Residential & EMI Care Home for the foreseeable future.

My mum has been a resident at Bryn Edwin Hall Residential & EMI Care Home for three years now. The care she receives is fantastic. Despite her challenging behaviours, the whole team continue to treat her with patience, kindness, dignity and with a smile on their faces. They get to know their residents so well that they know immediately if there are any issues and escalate appropriately. Not only do the staff look after Mum, they always have time to talk to me and, as a child of a parent with dementia, this is priceless. Thank you all for your support.

He enjoys the entertainment and activities.

I'd happily recommend Bryn Edwin!

Everyone in the home is so helpful and supportive. It's good to see the continuity of staff. The staff are professional and always on hand, either in person or on the telephone or via the portal, with any queries we may have. My mother has settled in very well and they take the stress away, knowing my mother is being well cared for. The activities provided by the staff are appreciated, always helping to keep patients occupied throughout the day.

Residents are left unattended for extended periods. Hamlet residents are left for at least 30 minutes behind a coded door during the transition between day and night staff. The manager acknowledged the need for staff training on managing challenging behaviours, something that should arguably be a fundamental requirement in the job description. Unfortunately, if a resident does not remain compliant, they seem to be unwelcome. The response of saying sorry, we couldn't meet your father's needs, is deeply inadequate - especially given the distressing reality that their handling of his situation nearly resulted in severe harm during his eviction while unwell. I cannot, in good conscience, recommend this home for your loved one!

My father became a resident in June 2024 and have previously attended an activity morning once a week. He has settled well, reviews and regular communication systems are in place and the staff are welcoming and receptive. Dad's level of care is very good and he responds well to the staff who treat him as an adult and have given him particular jobs to do in an established routine which is important to him.

Very welcoming to visitors. Safe environment for Mum. Staff work very hand.

Staff are always welcoming and considerate towards my relative's spouse when visiting, who has their own care needs too.

My mother has been a resident for a few years and requires support for health and hygiene. I have found Bryn Edwin Hall Residential & EMI Care Home staff caring and attentive and believe Mum to be happy in her environment. Although would wish Mum to be able to live independently and support herself in her own home, this is not possible but Bryn Edwin provides the next best thing.

Dad is well looked after and enjoys his time at Bryn Edwin Hall Residential & EMI Care Home. There are lots of activities and group-involved tasks but they also have their own space if required. Staff are great and if any issues they resolve them quickly. The new outside area will be good for the residents to get their fresh air time.