Care Homes Owned by Amber Care Ltd in Worcestershire

my husband commenced daycare Seven weeks ago. From initial contact I cannot fault the interaction of the staff, from initially picking him up, to now keeping him occupied during his day. The staff have now enabled a second day to commence in the next few weeks

My experience of Stonebow House comes from visiting a friend once a week. Therefore my experience is limited, not being privy to all information, regarding ticking all ratings. My initial experience was one of all being very good. Latterly I have the feeling that there needs to be more brain stimulating activities, albeit just in the case of my friend.

My dad has been a resident of Stonebow House for 2 years. He is looked after with love and care of the highest standard. The staff are like family and nothing is too much trouble. On every level I would recommend this residential care home.

Every time,l come and see my mum,l like to know,if l need to know,what has had happened,,does not seem to be any communication within the home,the home is really nice and the staff are friendly,not very happy with the meals,how much my mom pays for rent,and she gets brought in meals,and sometimes they do not look very nice,let alone to eat them.

As ever, my father has received excellent care and attention. He is treated with the utmost respect from all members of staff who take their time to talk with Dad and to have a joke. Dad sometimes refuses for his room to be cleaned and this is the only reason for good. My dad has just told me how well looked after he is. He is kept clean and receives good meals. As a family, we are very happy with Stone bow House.

A fantastic addition to the excellent service is that family and friends are welcome. We have enjoyed lovely meals together as a family to celebrate special occasions, thank you!

Walking into Stonebow, you are met with a feeling of homeliness and warmth. There are delicious food aromas, and everywhere is immaculate. The staff are so kind, and they treated my father with the utmost dignity and respect. They dealt with a few of his personal issues quickly, efficiently and kindly. I couldn't recommend Stonebow House highly enough. A wonderful care home.

My Mum has been a resident since November 2019. Before she arrived I made an unannounced visit and was invited inside without any hesitation to have a look around. On subsequent unannounced visits, of which there have been many, I have without exception always found the staff on duty, whatever their role, to be open approachable and professional. There is always a friendly, personal and welcoming atmosphere and I haven't had any concerns whatsoever in the level of care being given to Mum so far. She has her own room which is comfortable, clean and secure but, disappointingly there are a minority of rooms with ensuite bathroom facilities. In particular, during these last few challenging months re Covid19, Mums care and that of all the residents has been in my opinion of the highest standard. I couldn't fault the approach both the management and staff have taken throughout this period, in what must have been a difficult and testing time for all.

The care is excellent at Stonebow and all the staff go above and beyond. Residents are treated with such warmth, respect and kindness. The Carers are professional and supportive, working with residents and relatives to achieve the highest level of care. I really cannot praise them and the management of the home enough.

We are so pleased with Stonebow Care Home. The owners, managers and all staff work very hard to provide an excellent, happy environment and care for all their residents which they achieve superbly. My family and I cannot thank them enough for their wonderful care and concern for my mother.

They keep us updated if they have any concerns and are approachable and helpful at all times.

In the short time that my Grandma was at Stonebow House, I could not fault the care she was given. The staff were absolutely lovely to the residents and really welcoming and helpful to visitors and family.