Welford Healthcare MC Ltd in Shropshire | 5 Care Homes

Review of
Morris Care Centre
from C L (Relative of Resident) published on 1 May 2025

Submitted via Website • Report

Overall Experience

Mum and dad both spent the last part of their lives in Morris Care Centre, dad from 2021 to 2025 and mum from 2022 to 2024. The care they both received was very good. All the staff made us feel welcome whatever time of day we visited. Reception staff always engaged with the residents sitting in reception

and made us feel welcome as visitors. The staff that mum and dad saw every day, both care staff and nursing staff, always did their best for them however busy they were. We have felt at times that there has been a shortage of staff and communication about elements of care have been inconsistent but when we have voiced our concerns, we have found that we have been listened to, and action has been taken promptly. In their final days both mum and dad were treated with great care and respect with the staff always ensuring their comfort and dignity. The support of all our family in the last few days of mum and dad's lives, was exceptional.

Reply from Stacie Smith, General Manager at Morris Care Centre

We all miss both mum and dad, as well as their family and friends. Thank you for your kind words and will share with the wider team.

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Review of
Radbrook Nursing Home
from J F (Daughter of Resident) published on 30 April 2025

Submitted via Website • Report

Overall Experience

Each time I visited, I was made to feel welcome by the receptionist and all staff I met whilst there.
The standard of care at Radbrook Nursing home is second to none.
The care, compassion and dedication of the management, nursing staff and carers is exemplary.
I wouldn't hesitate to recommend Radbrook

to anyone who is looking for a warm, friendly, homely place for their loved one.

First Class. 5star. 10/10

Reply from Sarah Parker, General Manager at Radbrook Nursing Home

Thank you so much for your kind words and thoughtful feedback. We're truly delighted to hear that you felt welcomed and well cared for during your visits to Radbrook Nursing Home. Your recognition of our team's compassion, dedication, and commitment to high standards of care means a great deal to us. It was our pleasure to care for your father.It's always our aim to create a warm and homely environment where residents and their loved ones feel supported and respected.

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Review of
Isle Court Nursing Home
from Dave P (Son of Resident) published on 29 April 2025

Submitted via Website • Report

Overall Experience

I know we all get the same image when we hear the word care home. Nothing could be further from the truth when you walk into Isle Lane for the first time. My very first thought was wow it's like walking into an hotel not what I was expecting at all after a previous experience. From the girls on reception

to the staff cleaning the corridors and rooms, everyone has a warm welcome and just make you feel comfortable with the surroundings. The care team do a fantastic job nothing is too much, you ask and they will do their very best to sort as soon as possible. The management team seem to have an open door policy which works as you are only there for a short period of time while visiting. Well done everyone at Isle Court you made my dads last few weeks very happy for him.

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Review of
Morris Care Centre
from J D (Sister of Resident) published on 21 April 2025

Submitted via Website • Report

Overall Experience

I would give 0 stars but I can't. Wellington court. My brother was at Morris care home 15 minutes before deciding he wasn't stopping, for someone who only has a few weeks to live, you would think, he would at least be able to use the toilet, but as he's in a wheelchair he couldn't even get the wheelchair

in to the wc. the rooms are like a prison cell, to small to turn wheelchair round.
In the space of 2 hours I had seen so many issues with the lack of respect & care of patients, anyone leaving a loved one the area of Wellington court, think twice. This isn't care, it's neglect. Morris care Wellington stay away.

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Review of
Isle Court Nursing Home
from Philip H (Son of Resident) published on 17 April 2025

Submitted via Postal Card • Report

Overall Experience

Excellent care/nursing home. Residents treated with respect and dignity with a wide range of activities.
Rooms, whilst clean and tidy are showing signs of age with regards to furniture.

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Review of
Isle Court Nursing Home
from A F (Son of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience

Isle Court is a superb care home. Extremely professional and caring both to their clientele and visitors. My mother receives top quality care and I know she is safe. The staff are a credit to their profession.

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Review of
Isle Court Nursing Home
from Charlotte F (Daughter of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience

Isle Court in Shrewsbury provides exceptional care in a warm and welcoming environment. My mum is very well cared for, and even though she prefers her own company, the staff gently encourage her to participate in activities, fostering a sense of inclusion. The food is excellent, and I've been consistently

impressed with the high standards of personal hygiene assistance my mum receives. The home and its facilities are impeccably clean. The staff are incredibly friendly, always greeting me and my family with a smile and making us feel welcome. Their dedication and genuine care are evident in everything they do. Isle Court is a place where residents are treated with dignity and respect, and I'm truly grateful for the peace of mind they provide.

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Review of
Isle Court Nursing Home
from Natalie J (Daughter of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience

Over the last few months my mum and our families lives have been turn upside down due to her illness, making the decision to place my mum in to a nursing home was the hardest decision we have ever had to make!! my mum was a fit active independent lady who lost her health and mobility in a short space

of time. From the minute mum arrived at Isle court until her final minutes and after she was treated with love, empathy and dignity and with the highest level of care. All the staff we met on my mums journey were exceptional from the manager to reception to health care, to nurses to cleaners and the kitchen / stewards they were all amazing the love and care they provide to us as a family was truly outstanding I can not express how grateful we are to you all. You have made the hardest times of our lives bearable with the kindness love and support you have all shown to us we will always be forever thankful to you.
You truly are amazing! Thank you

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Review of
Radbrook Nursing Home
from Jane B (Daughter of Resident) published on 7 April 2025

Submitted via Website • Report

Overall Experience

All the staff and management team played a part in providing excellent care and support to my mother to the end. She enjoyed the companionship and the staff always seemed to have time for a chat with her. She was treated with dignity and said how well she was being looked after. The home is always warm

and cosy, and the good selection of food I saw looked appetising. When my mother was no longer able to participate in the group social activities, then activities were brought to her in her room. I was always updated with any changes in my mother's condition and felt reassured that she was receiving good care. My thanks to all concerned.

Reply from Sarah Parker, General Manager at Radbrook Nursing Home

Thank you for taking the time to leave us a lovely review.It was an absolute pleasure to have your mother in our home and to meet her family.Everyone at Radbrook work hard and are passionate about delivering good care and this review is testament of their commitment to our residents. I will share your kind comments with the team

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Review of
Isle Court Nursing Home
from M P (Son-in-law of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience

As a family we never wanted mum or dad to live in a care home, unfortunately we exhausted all options to keep mum safe at home due to her living with Dementia. But now as a family we are all completely thrilled with mum's progress since moving into Isle court. She had spent many weeks in & out of hospital

& we didn't hold out much hope going forward. Now she is a different woman, she has picked up so well, vibrant & full of life again. She tells us all how she loves her new home, she feels so comfortable in her own room with everything she needs on hand. The staff are excellent & so respectful towards her. As a family we have no worries knowing she is being cared for 24/7 . Nothing is too much trouble, she is very well cared for & we always feel so welcome by all the staff, whatever their role within the home. This is a very well led home with such dedicated people, beautiful home inside & out. The future is now much brighter.

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Review of
Morris Care Centre
from Susan C (Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

I just love it here at the care centre. The staff are kind and lovely and look after me well. The food is very nice, a good choice offered. I have yet to join in with any activities but I hope to soon.

Reply from Stacie Smith, General Manager at Morris Care Centre

Thank you for this kind review. I am pleased your current experience as a resident at the service is proving a good experience for you as we would expect. I will ensure this feedback is shared with the team.Activities as you know are offered day to day, so please do let the team know, I will also ensure they are aware you wish to participate in some now you are settled into the home.

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Review of
Isle Court Nursing Home
from S J (Daughter of Resident) published on 27 March 2025

Submitted via Website • Report

Overall Experience

Despite being hours from dying, anticipatory medicines were not administered to my mother despite being asked for by myself. Instead, the nurse stated that she was looking up protocol and did so for more than an hour. My Mum had lapsed into unconsciousness by the time she did come to check on her. The

same nurse did not telephone a different family member, when the call to mine informing me of a deterioration was missed. (It was usual for the other family member to receive a call.) The staff range from being excellent to being indifferent, some even rude. There is a language barrier issue with many staff. Staffing is also inconsistent leading to confusion or lack of knowledge regarding appropriate care. For example, one staff member asked if I would encourage my mother to eat. I had to explain to her that she did not want food as she was dying. She seemed to be unaware of her status. Short staffing is evident.

Reply from Claire Harris, General Manager at Isle Court Nursing Home

Thank you for your review, despite the rating and comments. We as a home have tried to reach out to you on several occasions to discuss this with no joy. End of life care we know many people don't fully understand, we as a home do our best as we did with your loved one and EOL medications were not deemed necessary by GPs & Nurses at that time. We are sorry for your loss and we enjoyed having you & your loved one stay with us for 1 year and 8 months with no issues raised and as you say Excellent care provided. We understand this is a difficult time for you, please know we are here if you wish to reach out to us.

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Review of
Stretton Hall Nursing Home
from A P (Son of Resident) published on 25 March 2025

Submitted via Postal Card • Report

Overall Experience

We as a family were incredibly happy with Stretton hall. The staff really display the up most professionalism, kindness and care. Bring honest in this review, the only issue we spotted were that the amount of staff seemed to decrease since the new company took on the management. All the staff deserve

praise and appeared to work even harder to make up for when they were short. I hope their wage reflects their value. Thank you so much.

Reply from Karen Powell, .General Manager at Stretton Hall Nursing Home

Thank you for your kind review. The staff work hard every day, with compassion and great care for the residents

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Review of
Morris Care Centre
from Doreen B (Daughter of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience

Recently Mum celebrated her milestone 100th birthday. Morris Care helped us to make Mum feel like the queen she is. They put on a fabulous party for her, and they welcomed a large group of family and friends, the chefs made special effort to create delicious food and cake.
Thanks to all the staff

but especially the wonderful reception team, 2nd floor careers, catering and Social Activities

Reply from Stacie Smith, General Manager at Morris Care Centre

100 what an amazing milestone! Thank you for your kind words. We as a home enjoyed making it special for everyone visiting and for mum especially.

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Review of
Isle Court Nursing Home
from R E (Daughter of Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience

We never ever thought my mum would have to become a resident of a nursing home. Working full time and very active lady my mum has had excellent care from the moment she arrived here. She has been treated with respect and dignity which has helped us as a family on this journey. The management and staff

are exceptional.

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Review of
Oldbury Grange Nursing Home
from Beverley H (Cousin of Resident) published on 14 March 2025

Submitted via Postal Card • Report

Overall Experience

Excellent care staff just perfect.

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Review of
Isle Court Nursing Home
from Rob P (Son of Resident) published on 12 March 2025

Submitted via Postal Card • Report

Overall Experience

Excellent care home, lovely rooms the staff were excellent from the reception staff, nursing, caring, cleaners and kitchen staff all very nice and caring. Please pass on to staff what a great job they do. Thanks.

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Review of
Radbrook Nursing Home
from H D (Niece of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

During my aunt's stay at Radbrook Nursing Home, the care she received was exceptional. The staff demonstrated professionalism, kindness, and a deep commitment to her well-being. They ensured her medical needs were met promptly and attentively, while also fostering a warm, supportive environment. Her

personal care was always handled with respect and dignity, and her room was kept clean and comfortable. The team's communication with family was transparent, providing regular updates on her health and progress. Additionally, the activities offered kept her engaged and uplifted. We truly appreciate the dedication and compassion shown by everyone at Radbrook, making her stay as pleasant and comfortable as possible.

Reply from Sarah Parker, General Manager at Radbrook Nursing Home

Thank you so much for sharing this thoughtful review. We are truly grateful for your kind words and for taking the time to share your experience. At Radbrook Nursing Home, we strive to provide the highest level of care and support, and we're so pleased to hear that your aunt's stay was marked by professionalism, compassion, and comfort. It's wonderful to know that our team's dedication made such a positive impact on her well-being and that the communication with your family was transparent and reassuring. We will continue to prioritize respect, dignity, and engagement for all of our residents. Thank you again for putting your trust in us.

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Review of
Isle Court Nursing Home
from E J (Granddaughter of Resident) published on 3 February 2025

Submitted via Website • Report

Overall Experience

My nan has settled really well into Isle Court and has definitely been much happier and cheerful since being there! We love seeing photos of her doing different activities (always with a smile on her face).Nothing ever seems too much trouble, staff are always polite and have smiles on their faces. Everything

is clean and tidy and always smells fresh. Thank you for everything you are doing for her and supporting her, we appreciate your team and all their hard work!

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Review of
Oldbury Grange Nursing Home
from J T (Sister-in-law of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

Lovely welcoming, calming home everyday I visit my brother-in-law. Always made welcome and staff go above and beyond nothing ever to much trouble. Pleasant staff and always smiling and greeting you with a good morning /afternoon.

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Care Homes Owned by Welford Healthcare MC Ltd in Shropshire

Welford Healthcare MC Ltd Locations in Shropshire (5)

Welford Healthcare MC Ltd Reviews in Shropshire (328)

Morris Care Centre

Radbrook Nursing Home

Isle Court Nursing Home

Morris Care Centre

Isle Court Nursing Home

Isle Court Nursing Home

Isle Court Nursing Home

Isle Court Nursing Home

Radbrook Nursing Home

Isle Court Nursing Home

Morris Care Centre

Isle Court Nursing Home

Stretton Hall Nursing Home

Morris Care Centre

Isle Court Nursing Home

Oldbury Grange Nursing Home

Isle Court Nursing Home

Radbrook Nursing Home

Isle Court Nursing Home

Oldbury Grange Nursing Home

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